{
  "ucid": "21112178591162021",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:03:40",
  "end_time": "1899-12-30 12:04:49",
  "duration_sec": 69,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Ganesh",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4dd33787cdadba4f49e6819592c8fbc8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 124,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591162021__DIA4dd33787cdadba4f49e6819592c8fbc8.mp3",
  "audio_bytes": 142776,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 47.592,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Hello, yes good afternoon sir. Ganesh speaking from the JSW One platform.   (Hello, ji good afternoon sir. Ganesh baat kar raha tha JSW One platform se.)\n[6s] CUSTOMER: [inaudible]\n[9s] AGENT: Yes, actually sir you had registered on our website, in the name of Yash Trading Company. You must have had a conversation recently, two or three months ago I guess, in that.   (Ji, actually sir aapne hamare website mein registration kiya hua tha na, Yash Trading Company ke naam se. Recently aapki baat bhi hui hogi, do teen mahine pehle I guess abhi na usme.)\n[17s] CUSTOMER: [inaudible]\n[20s] AGENT: Hello?\n[22s] CUSTOMER: [inaudible]\n[24s] AGENT: Hello?\n[26s] CUSTOMER: [inaudible]\n[28s] AGENT: Hello?\n[28s] CUSTOMER: [inaudible]\n[30s] AGENT: Hello sir, am I audible?\n[32s] CUSTOMER: [inaudible]\n[36s] AGENT: Hello?\n[36s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "noisy: The agent's audio is clear, but the customer's side has significant background noise and chatter, rendering most of their speech inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "44% of turns inaudible - partial transcript, judge only what is legible",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Ganesh, even on short calls, always try to ask for permission, e.g., 'Is this a good time to talk?'. It can help secure a better time if the customer is busy or has a bad connection.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact a lead from a website registration ('Yash Trading Company'). After the introduction, the call was plagued by a bad connection, with the customer being inaudible. The agent made several attempts to re-establish communication before the call ended without any meaningful conversation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, yes good afternoon sir. Ganesh speaking from the JSW One platform.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No supply or price hook was delivered; the agent went straight to mentioning the website registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call broke down due to a bad connection.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was established as the call ended abruptly due to connection issues.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Ganesh, even on short calls, always try to ask for permission, e.g., 'Is this a good time to talk?'. It can help secure a better time if the customer is busy or has a bad connection.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact a lead from a website registration ('Yash Trading Company'). After the introduction, the call was plagued by a bad connection, with the customer being inaudible. The agent made several attempts to re-establish communication before the call ended without any meaningful conversation.\"}",
  "error": null,
  "latency_ms": 23726,
  "input_tokens": 2849,
  "output_tokens": 679,
  "created_at": "2026-09-25 10:51:45",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.475,
  "agent_talk_sec": 15.2,
  "customer_talk_sec": 16.8,
  "dead_air_sec": 37.0,
  "longest_monologue_sec": 8.0,
  "agent_wpm": 213.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 5,
  "words_agent": 54,
  "words_customer": 8,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591162021",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.01,
      "end_s": 1.51,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591162021",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.01,
      "end_s": 2.47,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591162021",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.73,
      "end_s": 6.01,
      "text_en": "Hello, yes good afternoon sir. Ganesh speaking from the JSW One platform.",
      "text_native": "Hello, ji good afternoon sir. Ganesh baat kar raha tha JSW One platform se."
    },
    {
      "ucid": "21112178591162021",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 8.9,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178591162021",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 17.0,
      "text_en": "Yes, actually sir you had registered on our website, in the name of Yash Trading Company. You must have had a conversation recently, two or three months ago I guess, in that.",
      "text_native": "Ji, actually sir aapne hamare website mein registration kiya hua tha na, Yash Trading Company ke naam se. Recently aapki baat bhi hui hogi, do teen mahine pehle I guess abhi na usme."
    },
    {
      "ucid": "21112178591162021",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.01,
      "end_s": 20.1,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178591162021",
      "idx": 6,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178591162021",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 24.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178591162021",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 25.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178591162021",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 27.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178591162021",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 28.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178591162021",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 30.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178591162021",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 32.0,
      "text_en": "Hello sir, am I audible?",
      "text_native": "Hello sir, am I audible?"
    },
    {
      "ucid": "21112178591162021",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 35.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178591162021",
      "idx": 14,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 36.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178591162021",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 39.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591162021",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, yes good afternoon sir. Ganesh speaking from the JSW One platform.",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178591162021",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No supply or price hook was delivered; the agent went straight to mentioning the website registration."
    },
    {
      "ucid": "21112178591162021",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call broke down due to a bad connection."
    },
    {
      "ucid": "21112178591162021",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178591162021",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178591162021",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was established as the call ended abruptly due to connection issues."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}