Call 21112178591097911 2026-08-05 · dhruv · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself but failed to ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted as the call was shut down by the customer immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh sir, are you looking for any requirement in sheet metals etc.?
Summary
The agent introduced themself and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement. The call ended without any discovery or a specific next step being established.
Coaching
You skipped the permission and hook steps, going straight to asking for a requirement. Always secure permission to speak and deliver the supply-led hook to build interest before trying to qualify the lead.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself but failed to ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted as the call was shut down by the customer immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done, so no USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, are you looking for any requirement in sheet metals etc.? The agent successfully asked if a current requirement exists, which was the first question asked on the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent used a passive closing ("If there is anything, please let me know") without establishing a specific callback date or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.766 heavy | 7.2s | 2.2s | 60.6s | 2.1s | 350.0 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हलो
agent
2.2s
Hello
हलो
customer
2.7s
Speak
बोलो
agent
3.1s
Sir, this is Dhruv speaking from JSW One.
सर, मैं ध्रुव बात कर रहा था JSW One से।
customer
4.8s
Yes.
हां।
agent
5.4s
Uh sir, are you looking for any requirement in sheet metals etc.?
अह सर, कुछ requirement में देख रहे है sheet metals वगेरा में?
customer
7.7s
No, right now.
नहीं, अभी।
agent
8.6s
No sir? Okay, you don't have it for now?
नहीं सर? अच्छा, अभी फिलहाल नहीं है क्या?
customer
10.1s
Hmm.
हम्म।
agent
11.2s
Understood sir. If there is anything, please let me know.
समझ गया सर। कुछ हो तो प्लीज बताइएगा।
customer
12.8s
Yes.
हां।
agent
13.6s
Okay sir.