{
  "ucid": "21112178591097911",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:52:59",
  "end_time": "1899-12-30 11:54:09",
  "duration_sec": 70,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb04e18345748d29f775df94832b1d8f5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 127,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591097911__DIAb04e18345748d29f775df94832b1d8f5.mp3",
  "audio_bytes": 126792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 42.264,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हलो)\n[2s] AGENT: Hello   (हलो)\n[3s] CUSTOMER: Speak   (बोलो)\n[3s] AGENT: Sir, this is Dhruv speaking from JSW One.   (सर, मैं ध्रुव बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Uh sir, are you looking for any requirement in sheet metals etc.?   (अह सर, कुछ requirement में देख रहे है sheet metals वगेरा में?)\n[8s] CUSTOMER: No, right now.   (नहीं, अभी।)\n[9s] AGENT: No sir? Okay, you don't have it for now?   (नहीं सर? अच्छा, अभी फिलहाल नहीं है क्या?)\n[10s] CUSTOMER: Hmm.   (हम्म।)\n[11s] AGENT: Understood sir. If there is anything, please let me know.   (समझ गया सर। कुछ हो तो प्लीज बताइएगा।)\n[13s] CUSTOMER: Yes.   (हां।)\n[14s] AGENT: Okay sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the permission and hook steps, going straight to asking for a requirement. Always secure permission to speak and deliver the supply-led hook to build interest before trying to qualify the lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement. The call ended without any discovery or a specific next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself but failed to ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook, jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the call was shut down by the customer immediately.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discovery was done, so no USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, are you looking for any requirement in sheet metals etc.?\", \"comment\": \"The agent successfully asked if a current requirement exists, which was the first question asked on the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a passive closing (\\\"If there is anything, please let me know\\\") without establishing a specific callback date or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the permission and hook steps, going straight to asking for a requirement. Always secure permission to speak and deliver the supply-led hook to build interest before trying to qualify the lead.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement. The call ended without any discovery or a specific next step being established.\"}",
  "error": null,
  "latency_ms": 34351,
  "input_tokens": 2802,
  "output_tokens": 659,
  "created_at": "2026-09-25 10:52:10",
  "sentiment": "negative",
  "sentiment_score": -0.167,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.766,
  "agent_talk_sec": 7.2,
  "customer_talk_sec": 2.2,
  "dead_air_sec": 60.6,
  "longest_monologue_sec": 2.1,
  "agent_wpm": 350.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 42,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178591097911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 2.01,
      "text_en": "Hello",
      "text_native": "हलो"
    },
    {
      "ucid": "21112178591097911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.56,
      "text_en": "Hello",
      "text_native": "हलो"
    },
    {
      "ucid": "21112178591097911",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.66,
      "end_s": 2.96,
      "text_en": "Speak",
      "text_native": "बोलो"
    },
    {
      "ucid": "21112178591097911",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.06,
      "end_s": 4.58,
      "text_en": "Sir, this is Dhruv speaking from JSW One.",
      "text_native": "सर, मैं ध्रुव बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178591097911",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178591097911",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.48,
      "text_en": "Uh sir, are you looking for any requirement in sheet metals etc.?",
      "text_native": "अह सर, कुछ requirement में देख रहे है sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178591097911",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.28,
      "text_en": "No, right now.",
      "text_native": "नहीं, अभी।"
    },
    {
      "ucid": "21112178591097911",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.58,
      "end_s": 9.98,
      "text_en": "No sir? Okay, you don't have it for now?",
      "text_native": "नहीं सर? अच्छा, अभी फिलहाल नहीं है क्या?"
    },
    {
      "ucid": "21112178591097911",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591097911",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 12.6,
      "text_en": "Understood sir. If there is anything, please let me know.",
      "text_native": "समझ गया सर। कुछ हो तो प्लीज बताइएगा।"
    },
    {
      "ucid": "21112178591097911",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178591097911",
      "idx": 11,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 14.0,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178591097911",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself but failed to ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178591097911",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a supply or price hook, jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178591097911",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the call was shut down by the customer immediately."
    },
    {
      "ucid": "21112178591097911",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discovery was done, so no USPs could be pitched."
    },
    {
      "ucid": "21112178591097911",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, are you looking for any requirement in sheet metals etc.?",
      "comment": "The agent successfully asked if a current requirement exists, which was the first question asked on the call."
    },
    {
      "ucid": "21112178591097911",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a passive closing (\"If there is anything, please let me know\") without establishing a specific callback date or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}