Call 21112178591091051 2026-08-05 · Rohit Mishra · 1:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's line, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly into discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and what material they use, falling short of the 3-question minimum for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement right now, sir?
Summary
The agent contacted a pressure plant manufacturer and identified their business and the material they use (plates). The agent asked for a current requirement, but the call ended abruptly before a full discovery could be completed or a next step established.
Coaching
You must follow the pitch structure: always ask for permission to speak and provide a hook to build interest before jumping into discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly into discovery questions. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 |
Agent only asked what the customer manufactures and what material they use, falling short of the 3-question minimum for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now, sir? Agent successfully asked for a current requirement before the call ended. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.609 | 17.3s | 11.1s | 86.6s | 5.2s | 270.5 | 2 | 11 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हेलो।
agent
2.4s
Uh, am I speaking with Mr. Inder Singh ji?
अह मिस्टर इंदर सिंह जी बात कर रहे हैं?
customer
4.0s
Yes.
हां जी।
agent
4.7s
Inder sir, this is Rohit calling from JSW.
इंदर सर, रोहित बात कर रहा हूं जेएसडब्ल्यू से।
customer
7.1s
From where?
कहां से?
agent
8.1s
From JSW One platform, from Mumbai.
जेएसडब्ल्यू वन प्लेटफॉर्म से, फ्रॉम मुंबई।
customer
10.5s
Yes, tell me.
हां, बोलिए जी।
agent
11.7s
I saw your company named National Pressures Manufacturing Company. So, what is your business in this? What do you make?
ये नेशनल प्रेशर्स मैन्युफैक्चरिंग कंपनी करके आपकी कंपनी दिखी हुई है। तो आप मतलब इसमें किस किस चीज में बिजनेस है इसका आपका? क्या बनाते हैं आप?
customer
15.8s
Yes.
हां।
customer
17.6s
Pressure plant.
प्रेशर प्लांट।
agent
19.5s
Okay.
अच्छा।
agent
20.4s
So what do you need for this? Do you use plates in E250 BR in higher thickness?
तो इसमें आपको क्या लगता है? E250 BR में हायर थिकनेस पे प्लेट लगता है क्या?
customer
24.5s
Plates are used in this. After fabricating with plates, the machine is made.
इसमें प्लेटें लगती हैं। प्लेटों से फैब्रिकेशन करके फिर मशीन बनती है।
agent
29.0s
Okay.
अच्छा।
customer
30.4s
Okay.
agent
31.6s
Yeah.
agent
32.4s
Yeah, you can tell me.
customer
34.6s
Yes.
हां जी।
customer
36.5s
Hello.
हेलो।
customer
38.5s
Hello.
हेलो।
agent
39.6s
Hello.
हेलो।
agent
40.2s
Sir, do you have any requirement right now, sir?
अभी सर जी कुछ अभी सर जी कुछ रिक्वायरमेंट है आपकी?
customer
42.6s
For what?
काहे की?