{
  "ucid": "21112178591091051",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:51:50",
  "end_time": "1899-12-30 11:53:45",
  "duration_sec": 115,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa5ccc3a469490b295945e2f730d5aa49.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 179,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591091051__DIAa5ccc3a469490b295945e2f730d5aa49.mp3",
  "audio_bytes": 260280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 86.76,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Uh, am I speaking with Mr. Inder Singh ji?   (अह मिस्टर इंदर सिंह जी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Inder sir, this is Rohit calling from JSW.   (इंदर सर, रोहित बात कर रहा हूं जेएसडब्ल्यू से।)\n[7s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: From JSW One platform, from Mumbai.   (जेएसडब्ल्यू वन प्लेटफॉर्म से, फ्रॉम मुंबई।)\n[11s] CUSTOMER: Yes, tell me.   (हां, बोलिए जी।)\n[12s] AGENT: I saw your company named National Pressures Manufacturing Company. So, what is your business in this? What do you make?   (ये नेशनल प्रेशर्स मैन्युफैक्चरिंग कंपनी करके आपकी कंपनी दिखी हुई है। तो आप मतलब इसमें किस किस चीज में बिजनेस है इसका आपका? क्या बनाते हैं आप?)\n[16s] CUSTOMER: Yes.   (हां।)\n[18s] CUSTOMER: Pressure plant.   (प्रेशर प्लांट।)\n[20s] AGENT: Okay.   (अच्छा।)\n[20s] AGENT: So what do you need for this? Do you use plates in E250 BR in higher thickness?   (तो इसमें आपको क्या लगता है? E250 BR में हायर थिकनेस पे प्लेट लगता है क्या?)\n[25s] CUSTOMER: Plates are used in this. After fabricating with plates, the machine is made.   (इसमें प्लेटें लगती हैं। प्लेटों से फैब्रिकेशन करके फिर मशीन बनती है।)\n[29s] AGENT: Okay.   (अच्छा।)\n[30s] CUSTOMER: Okay.\n[32s] AGENT: Yeah.\n[32s] AGENT: Yeah, you can tell me.\n[35s] CUSTOMER: Yes.   (हां जी।)\n[37s] CUSTOMER: Hello.   (हेलो।)\n[39s] CUSTOMER: Hello.   (हेलो।)\n[40s] AGENT: Hello.   (हेलो।)\n[40s] AGENT: Sir, do you have any requirement right now, sir?   (अभी सर जी कुछ अभी सर जी कुछ रिक्वायरमेंट है आपकी?)\n[43s] CUSTOMER: For what?   (काहे की?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's line, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure: always ask for permission to speak and provide a hook to build interest before jumping into discovery questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a pressure plant manufacturer and identified their business and the material they use (plates). The agent asked for a current requirement, but the call ended abruptly before a full discovery could be completed or a next step established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly into discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only asked what the customer manufactures and what material they use, falling short of the 3-question minimum for a partial pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now, sir?\", \"comment\": \"Agent successfully asked for a current requirement before the call ended.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before a next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: always ask for permission to speak and provide a hook to build interest before jumping into discovery questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a pressure plant manufacturer and identified their business and the material they use (plates). The agent asked for a current requirement, but the call ended abruptly before a full discovery could be completed or a next step established.\"}",
  "error": null,
  "latency_ms": 28224,
  "input_tokens": 3095,
  "output_tokens": 639,
  "created_at": "2026-09-25 10:56:21",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.609,
  "agent_talk_sec": 17.3,
  "customer_talk_sec": 11.1,
  "dead_air_sec": 86.6,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 270.5,
  "interruptions": 2,
  "agent_turns": 11,
  "customer_turns": 12,
  "discovery_qs": 6,
  "words_agent": 78,
  "words_customer": 29,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591091051",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.61,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.38,
      "end_s": 3.71,
      "text_en": "Uh, am I speaking with Mr. Inder Singh ji?",
      "text_native": "अह मिस्टर इंदर सिंह जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178591091051",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.99,
      "end_s": 4.41,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.71,
      "end_s": 6.41,
      "text_en": "Inder sir, this is Rohit calling from JSW.",
      "text_native": "इंदर सर, रोहित बात कर रहा हूं जेएसडब्ल्यू से।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.11,
      "end_s": 7.61,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178591091051",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.11,
      "end_s": 9.81,
      "text_en": "From JSW One platform, from Mumbai.",
      "text_native": "जेएसडब्ल्यू वन प्लेटफॉर्म से, फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.51,
      "end_s": 11.31,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए जी।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.71,
      "end_s": 16.91,
      "text_en": "I saw your company named National Pressures Manufacturing Company. So, what is your business in this? What do you make?",
      "text_native": "ये नेशनल प्रेशर्स मैन्युफैक्चरिंग कंपनी करके आपकी कंपनी दिखी हुई है। तो आप मतलब इसमें किस किस चीज में बिजनेस है इसका आपका? क्या बनाते हैं आप?"
    },
    {
      "ucid": "21112178591091051",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.81,
      "end_s": 16.11,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.61,
      "end_s": 18.71,
      "text_en": "Pressure plant.",
      "text_native": "प्रेशर प्लांट।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.51,
      "end_s": 19.91,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.41,
      "end_s": 23.51,
      "text_en": "So what do you need for this? Do you use plates in E250 BR in higher thickness?",
      "text_native": "तो इसमें आपको क्या लगता है? E250 BR में हायर थिकनेस पे प्लेट लगता है क्या?"
    },
    {
      "ucid": "21112178591091051",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.51,
      "end_s": 29.51,
      "text_en": "Plates are used in this. After fabricating with plates, the machine is made.",
      "text_native": "इसमें प्लेटें लगती हैं। प्लेटों से फैब्रिकेशन करके फिर मशीन बनती है।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.01,
      "end_s": 29.31,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.41,
      "end_s": 30.91,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591091051",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.61,
      "end_s": 31.91,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178591091051",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.41,
      "end_s": 33.41,
      "text_en": "Yeah, you can tell me.",
      "text_native": "Yeah, you can tell me."
    },
    {
      "ucid": "21112178591091051",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.61,
      "end_s": 35.01,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.51,
      "end_s": 37.01,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.51,
      "end_s": 39.01,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 20,
      "speaker": "agent",
      "start_s": 39.61,
      "end_s": 40.01,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178591091051",
      "idx": 21,
      "speaker": "agent",
      "start_s": 40.21,
      "end_s": 42.11,
      "text_en": "Sir, do you have any requirement right now, sir?",
      "text_native": "अभी सर जी कुछ अभी सर जी कुछ रिक्वायरमेंट है आपकी?"
    },
    {
      "ucid": "21112178591091051",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.61,
      "end_s": 43.21,
      "text_en": "For what?",
      "text_native": "काहे की?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591091051",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and customer but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178591091051",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly into discovery questions."
    },
    {
      "ucid": "21112178591091051",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent only asked what the customer manufactures and what material they use, falling short of the 3-question minimum for a partial pass."
    },
    {
      "ucid": "21112178591091051",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178591091051",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now, sir?",
      "comment": "Agent successfully asked for a current requirement before the call ended."
    },
    {
      "ucid": "21112178591091051",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before a next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}