Call 21112178591014441 2026-08-05 · Sajal Bhaskar · 0:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +0/−8
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
because the agent did not ask for a specific callback time after the customer stated they were busy.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
because the call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because no discovery questions were asked as the call was cut short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced themself and JSW One. The customer immediately stated they were busy and would call back later. The agent did not attempt to schedule a specific callback time, and the call ended.
Coaching
When a customer says they are busy, acknowledge it and immediately ask for a better time to call back to secure a next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Right now I'm a bit busy, I'll do it later. because the agent did not ask for a specific callback time after the customer stated they were busy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
because the call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
because no discovery questions were asked as the call was cut short. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because the call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
because the agent did not get to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
because no specific next step was agreed upon; the call ended after the customer's brush-off. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 4.2s | 2.8s | 24.0s | 2.5s | too short | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello.
हॅलो.
agent
2.1s
Am I speaking with Yuvin? From Yuvin platform?
आप Yuvin से बात कर रहे हैं? Yuvin platform से?
customer
4.3s
Yes.
हां।
agent
4.7s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.8s
Right now I'm a bit busy, I'll do it later.
फिलहाल मैं जरा बिजी हूं, मैं करता हूं बाद में।