{
  "ucid": "21112178591014441",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:39:04",
  "end_time": "1899-12-30 11:39:35",
  "duration_sec": 31,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Call_back_later",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd0d270b208a8c2c5bc2d8b1ed7238144.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 23,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591014441__DIAd0d270b208a8c2c5bc2d8b1ed7238144.mp3",
  "audio_bytes": 39096,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 13.032,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Am I speaking with Yuvin? From Yuvin platform?   (आप Yuvin से बात कर रहे हैं? Yuvin platform से?)\n[4s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[7s] CUSTOMER: Right now I'm a bit busy, I'll do it later.   (फिलहाल मैं जरा बिजी हूं, मैं करता हूं बाद में।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they are busy, acknowledge it and immediately ask for a better time to call back to secure a next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One. The customer immediately stated they were busy and would call back later. The agent did not attempt to schedule a specific callback time, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Right now I'm a bit busy, I'll do it later.\", \"comment\": \"because the agent did not ask for a specific callback time after the customer stated they were busy.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"because no discovery questions were asked as the call was cut short.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the agent did not get to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because no specific next step was agreed upon; the call ended after the customer's brush-off.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are busy, acknowledge it and immediately ask for a better time to call back to secure a next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One. The customer immediately stated they were busy and would call back later. The agent did not attempt to schedule a specific callback time, and the call ended.\"}",
  "error": null,
  "latency_ms": 25755,
  "input_tokens": 2694,
  "output_tokens": 644,
  "created_at": "2026-09-25 23:01:47",
  "sentiment": "negative",
  "sentiment_score": -0.44,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 8,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.6,
  "agent_talk_sec": 4.2,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 24.0,
  "longest_monologue_sec": 2.5,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 16,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591014441",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.29,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178591014441",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 1.95,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178591014441",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 4.2,
      "text_en": "Am I speaking with Yuvin? From Yuvin platform?",
      "text_native": "आप Yuvin से बात कर रहे हैं? Yuvin platform से?"
    },
    {
      "ucid": "21112178591014441",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178591014441",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.73,
      "end_s": 6.5,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178591014441",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.79,
      "end_s": 8.84,
      "text_en": "Right now I'm a bit busy, I'll do it later.",
      "text_native": "फिलहाल मैं जरा बिजी हूं, मैं करता हूं बाद में।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591014441",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Right now I'm a bit busy, I'll do it later.",
      "comment": "because the agent did not ask for a specific callback time after the customer stated they were busy."
    },
    {
      "ucid": "21112178591014441",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because the call ended before the agent could deliver a hook."
    },
    {
      "ucid": "21112178591014441",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "because no discovery questions were asked as the call was cut short."
    },
    {
      "ucid": "21112178591014441",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because the call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178591014441",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because the agent did not get to the qualification stage."
    },
    {
      "ucid": "21112178591014441",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because no specific next step was agreed upon; the call ended after the customer's brush-off."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}