{
  "ucid": "21112178590981831",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:33:38",
  "end_time": "1899-12-30 11:42:11",
  "duration_sec": 513,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3c720a68bde13522ab23f9b7971ae933.mp3",
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  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 243,
  "is_test": 0,
  "raw_payload": null,
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  "audio_bytes": 1523232,
  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 507.744,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: [inaudible]\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[5s] AGENT: Hello?   (हॅलो?)\n[6s] CUSTOMER: Yes?   (हां जी?)\n[7s] AGENT: Is this Arvind ji speaking, sir?   (अरविंद जी बात कर रहे हो सर?)\n[9s] CUSTOMER: Tell me.   (बताओ।)\n[10s] AGENT: Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office.   (जी, मैं विनव गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस से।)\n[12s] CUSTOMER: From where?   (कहां से?)\n[13s] AGENT: Ghaziabad.   (गाजियाबाद।)\n[14s] CUSTOMER: What is the work, tell me.   (क्या काम है बताओ।)\n[15s] AGENT: I was asking if you have any requirement for coil, HR coil, or sheet this month?   (मैं पूछ रहा था कोई coil, HR coil या sheet में कोई रिक्वायरमेंट है इस मंथ आपको?)\n[18s] CUSTOMER: I have a requirement for CR. 1 mm to 1.2 coil.   (CR की रिक्वायरमेंट है। 1 mm to 1.2 का coil.)\n[20s] AGENT: 1 mm to 2?\n[21s] CUSTOMER: 1 mm what? 1 mm, 1.2, both of these.   (1 mm क्या? 1 mm, 1.2, ये दोनों।)\n[23s] AGENT: In CR, right?   (CR में ना?)\n[24s] CUSTOMER: Yes.   (हां।)\n[24s] AGENT: This sir, with pallet or without pallet?   (ये सर, विथ पैलेट की विदाउट पैलेट?)\n[26s] CUSTOMER: What is a pallet?   (पैलेट क्या होता है?)\n[27s] AGENT: Pallet means packing. With pallet packing or without pallet packing?   (पैलेट यानी पैकिंग। विथ पैलेट पैकिंग या विदाउट पैलेट पैकिंग?)\n[29s] CUSTOMER: Without, without.   (विदाउट, विदाउट।)\n[30s] AGENT: Without is 66 delivered from our side.   (विदाउट है हमारा 66 डिलीवर्ड।)\n[33s] CUSTOMER: And GP? 2 mm GP?   (और GP? 2 mm GP?)\n[34s] AGENT: 2 mm 74 ex-Ghaziabad.   (2 mm 74 एक्स गाजियाबाद।)\n[37s] CUSTOMER: Sir, the rate is very high.   (सर बहुत हाई रेट है।)\n[38s] AGENT: This is the current rate for JSW, 74 only. You will get AMNS cheaper, around 72.   (JSW का यही रेट चल रहा है 74 ही। AMNS आपको सस्ता मिलेगा 72 के आस पास।)\n[41s] CUSTOMER: The rates for both are very high. I mean, the GP is still okay. For that price including freight, I am getting it in Faridabad.   (दोनों के ही रेट बहुत हाई है। मतलब जो GP है वो फिर भी ठीक है। भाड़ा उतने में मेरेको फरीदाबाद में मिल रहा है।)\n[44s] AGENT: How much is it, sir?   (कितना है सर?)\n[45s] CUSTOMER: For 74, I am getting cut material in Faridabad.   (74 में तो मेरेको कटा माल मिल रहा है फरीदाबाद में।)\n[47s] AGENT: Cut as in slitted or how?   (कटा का स्लिट करके या फिर कैसे?)\n[49s] CUSTOMER: Sheet.   (शीट।)\n[50s] AGENT: Yes, so we can also slit it at that rate, what's the problem in that. We provide slitting.   (हां तो स्लिट हम भी स्लिट कर देंगे ना उस रेट में, उसमें दिक्कत थोड़ी है। स्लिट तो हम देते ही हैं।)\n[52s] CUSTOMER: What I mean is, I am getting cut sheets for 74 in Faridabad. On top of that, I will also pay freight from Ghaziabad for 74.   (कहने का मतलब 74 में शीट कटी हुई मिल रही है मेरेको फरीदाबाद में। उसके बाद मैं गाजियाबाद से भाड़ा भी दूंगा 74 में।)\n[56s] AGENT: So we can get it for you from Faridabad for 74. You can arrange your vehicle in Faridabad.   (तो फरीदाबाद से 74 में हम दिला देंगे आपको। आप फरीदाबाद में अपनी गाड़ी लगा लेना।)\n[59s] CUSTOMER: Yes, okay.   (हां ठीक है।)\n[60s] CUSTOMER: And what about CR, what can you get me?   (और अभी CR क्या दिला दोगे आप?)\n[61s] AGENT: I told you 66 delivered for CR, right?   (CR तो 66 डिलीवर्ड बता दिया ना।)\n[63s] CUSTOMER: This is very high.   (इसका बहुत ही ज्यादा हाई है।)\n[64s] AGENT: How much are you getting CR for?   (CR में कितना मिल जा रहा है आपको?)\n[66s] CUSTOMER: I get the coil for 62.   (62 में तो coil मिलता है मेरेको।)\n[67s] AGENT: Okay. So that won't match. You tell me about GP, if you want to take GP, we can give you GP.   (अच्छा। तो वो मैच नहीं होगा। आप GP का बताओ अगर GP का अगर लेना है तो हम दे सकते हैं GP का।)\n[70s] CUSTOMER: The requirement for GP keeps coming.   (GP की आती रहती है रिक्वायरमेंट।)\n[72s] AGENT: Oh, is yours a trading business?   (अच्छा ट्रेडिंग का है क्या आपका?)\n[73s] CUSTOMER: Yes.   (हां जी।)\n[73s] AGENT: Then it will be difficult. Then sir, no problem. I have given my number. If any requirement comes for HR or sheet, let me know. I will match that.   (फिर तो मुश्किल होगा। फिर तो सर कोई बात नहीं। फिर तो मैंने नंबर दे दिया। अगर कुछ HR में आए, sheet में आए तो बता देना। उसका तो मैं मैच करा दूंगा।)\n[78s] CUSTOMER: Which company are you calling from?   (आप कौन सी कंपनी से बात कर रहे हो?)\n[79s] AGENT: From JSW.   (JSW से।)\n[80s] CUSTOMER: You are calling from JSW? I myself am in trading. I myself supply coils and all.   (JSW से बात कर रहे हो? मेरा तो खुद ट्रेडिंग का है। मैं तो खुद coil-woil देता हूं आगे।)\n[83s] AGENT: Yes, I understood.   (हां समझ गया।)\n[85s] AGENT: Yes, I understood. Tell me about GP. If there's anything in GP, HR coil. CR won't be possible. You told me you are getting coil for 62, so that won't be possible.   (हां समझ गया। GP का बताना। GP, HR coil में से हो तो। CR तो नहीं होगा। आपने बता दिया ना 62 में coil निकल रही है, वो तो नहीं होगा।)\n[89s] CUSTOMER: Very easily. I mean you can go and see. You can go to the shop and see.   (बहुत आराम से। मतलब आप ले जाके देख सकते हो। दुकान पे जाके देख सकते हो।)\n[92s] AGENT: The point of buying and selling is made, sir, when orders are being placed. If you also buy and keep it without reason, and I also keep it, that's the thing, right?   (लेने-देने का मतलब तब बनता है सर जब ऑर्डर बन रहे हो। अगर बिना मतलब के लेके आप भी रखो, मैं भी रखूं, वो चीज है ना।)\n[96s] CUSTOMER: Give me the rate for HR.   (HR का रेट दे दो ना आप।)\n[97s] AGENT: For HR from Faridabad, our rate is 56,500 for coil. And CTL both are the same. Meaning, in coil it will be 250 less.   (HR फरीदाबाद से तो चल रहा है हमारा 56 500 coil। और CTL दोनों सेम। यानी coil में 250 और कम हो जाएगा।)\n[102s] CUSTOMER: Tell me the reduced price, how much is it coming to.   (कम करके बताओ कितना बैठ रहा है।)\n[103s] AGENT: 56,250 coil to coil.   (56 250 coil to coil.)\n[105s] CUSTOMER: A coil for 56,250.   (56 250 का coil.)\n[106s] AGENT: Hmm.   (हम्म।)\n[107s] CUSTOMER: From what thickness to what thickness?   (Thickness कितने से कितने तक का?)\n[108s] AGENT: 2.5 to 12.   (ढाई से 12।)\n[109s] CUSTOMER: A coil from 2.5 to 12 for 56,250?   (ढाई से 12 का 56 250 का coil है?)\n[111s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[112s] CUSTOMER: Yes, so in HR, the deal can be made.   (हां तो HR में खा सकता है पत्ता।)\n[113s] AGENT: Yes, so in HR...   (हां तो HR में...)\n[114s] CUSTOMER: The deal will be made in HR. Will you deliver this from Faridabad itself or how?   (HR में खा जाएगा पत्ता। ये आप डिलीवर फरीदाबाद से ही दोगे या कैसे?)\n[116s] AGENT: I mean the location, since you are in trading, you can tell us where you supply. We can give it from Ghaziabad, we can also give it from Faridabad.   (मतलब आपको लोकेशन, आपका ट्रेडिंग का है तो आपको मतलब जहां सप्लाई करते हो वहीं आप बता दो। उसी गाजियाबाद से भी दे सकते हैं, फरीदाबाद से भी दे सकते हैं।)\n[121s] CUSTOMER: I have to keep the cut material at my shop. So I will take it in Faridabad only.   (मेरेको तो अपनी दुकान पे रखना है कटवा के माल। तो मैं तो फरीदाबाद ही लूंगा।)\n[124s] AGENT: Take one coil in Faridabad itself.   (फरीदाबाद ही ले लो एक coil आप।)\n[126s] CUSTOMER: How many tons is the coil?   (कितने टन का coil है?)\n[126s] AGENT: Which size do you need?   (कौन सा साइज में चाहिए?)\n[127s] CUSTOMER: I need 2.5 mm for now.   (ढाई mm चाहिए अभी तो।)\n[128s] AGENT: 2.5 1250, right?   (ढाई 1250 ना?)\n[130s] CUSTOMER: 2.5 1250, yes.   (ढाई 1250, हां जी।)\n[131s] AGENT: Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons.   (हां तो ये हमारे पास होगा 21 टन के आस पास। 21.5 का था एक, एक 21 टन का था।)\n[134s] CUSTOMER: Okay.   (अच्छा।)\n[135s] AGENT: Hmm.   (हम्म।)\n[137s] CUSTOMER: Okay.   (ठीक है।)\n[137s] AGENT: Take it at SK cutter.   (SK कटर पे ले लेना।)\n[138s] CUSTOMER: At which cutter will you give it?   (कौनसे कटर पे दोगे?)\n[139s] AGENT: We will give it at SK cutter, sir.   (SK कटर पे दे देंगे सर।)\n[140s] CUSTOMER: Which SK cutter is this?   (SK कटर कौन सा है जी ये?)\n[142s] AGENT: This is SK Agarwal cutter, right there.   (ये SK अग्रवाल कटर है ना वहीं पे।)\n[143s] CUSTOMER: It seems to be SK Agarwal, from SK Agarwal.   (SK अग्रवाल लगता है, SK अग्रवाल से।)\n[144s] AGENT: Hmm, that's the cutter, SK cutter is right there.   (हम्म, वहीं कटर है SK कटर तो वहीं पे।)\n[146s] CUSTOMER: Okay sir, okay. You can give a 2.5 mm coil now.   (ठीक है जी, ठीक है। ढाई mm का दे सकते हैं अभी coil।)\n[149s] AGENT: So tell me what to do, sir?   (तो बताओ कैसा क्या करना है सर?)\n[150s] CUSTOMER: There are two-four more sizes, I'll send those to you as well. I'll take them all at once.   (दो-चार साइजेस और हैं, उनका और डाल देता हूं मैं आपके पास। एक साथ ही ले लूंगा।)\n[153s] AGENT: You tell me on WhatsApp.   (आप मुझे WhatsApp पे बताओ।)\n[154s] CUSTOMER: I'll WhatsApp you. Have you written 'hi' once?   (WhatsApp कर देता हूं। आपने एक बार हाय लिखा है?)\n[155s] AGENT: I have already written 'hi' when I was talking to you on the call.   (हाय लिख चुका मैं ऑन कॉल जब बात कर रहा था आपसे।)\n[157s] CUSTOMER: Okay, I'll send it on that. And what about your payment terms?   (ठीक है, मैं उसपे डालूंगा। और पेमेंट का क्या रहता है आपका?)\n[159s] AGENT: Payment, in this, for the coil, the whole thing will be transferred, right? Not in coil, like if we cut sheets, then we take 20-30% advance, the rest before dispatch.   (पेमेंट, इसमें जैसे coil का तो पूरा ही ट्रांसफर हो जाएगा ना। Coil में तो नहीं, जैसे अगर sheet काटते हैं तो हम 20-30% एडवांस, बाकी डिस्पैच से पहले।)\n[164s] CUSTOMER: Okay.   (अच्छा।)\n[165s] AGENT: Hmm.   (हम्म।)\n[166s] CUSTOMER: So suppose the coil is transferred, will you take the payment after that or how?   (तो coil मान लो ट्रांसफर हो गया, उसके बाद आप पेमेंट लोगे या कैसे?)\n[168s] AGENT: No no, the coil is transferred, right, meaning we have informed you, so you can go and check the coil if you feel so. Otherwise, we will give the coil at SK cutter, you can get it cut there.   (नहीं नहीं, coil ट्रांसफर हो गई ना, यानी कि आपको बता दिया, तो आप देख लो coil जाके अगर ऐसा लगे। वरना coil हम SK कटर पे दे देंगे, आप कटवा लेना वहां पे।)\n[172s] CUSTOMER: Okay. And cut sheets, how, what price for cutting will you add to it? If I need to get it cut?   (ठीक है। और कटी शीट कैसे, क्या भाव कटिंग ऐड करोगे उसमें? अगर कटवाना हुआ तो?)\n[175s] AGENT: Yes, the rate for cutting there is different.   (हां, कटिंग वहां का अलग रेट है।)\n[176s] CUSTOMER: Cutting is separate, right? It costs 350 for cutting there, I think.   (कटिंग का अलग है ना? वहां 350 लगता है कटिंग का शायद।)\n[178s] AGENT: Yes.   (हां।)\n[179s] CUSTOMER: So for cutting, what do you say, suppose I tell you I want to get 8 tons of material cut, will you get that cut and give it to me?   (तो कटिंग आप, क्या कहते हैं, मैं मान लो आपसे बोलूं कि 8 टन माल कटवाना है, तो वो कटवा के दे दोगे?)\n[183s] AGENT: Then the coil will be left over, right?   (फिर coil बची रह गई ना।)\n[184s] CUSTOMER: I'll have to take the whole coil.   (पूरा coil का ही देना पड़ेगा।)\n[186s] AGENT: Hmm.   (हम्म।)\n[186s] CUSTOMER: Yes, so I'll take the coil, no problem. There are two-three more sizes, tell me about those as well.   (हां तो coil ले लेंगे, कोई दिक्कत नहीं। दो-तीन साइजेस और हैं, उनका और बता देना।)\n[189s] AGENT: Yes, so you, in this, this is the thing, right, you tell me on WhatsApp, I will check further what it will be, okay?   (हां तो आप, मैं इसमें, ये चीज है ना, आप बता दो मुझे WhatsApp पे, मैं आगे चेक कर लूंगा क्या रहेगा, ठीक है?)\n[193s] CUSTOMER: Can I meet you?   (आपसे मैं मिल सकता हूं मैं?)\n[194s] AGENT: I am, my office is in Ghaziabad, right sir. We can meet.   (मैं तो, मेरा ऑफिस तो गाजियाबाद है ना सर। मिल तो सकते हैं।)\n[196s] CUSTOMER: Ghaziabad. I have to come to Ghaziabad in a day or two.   (गाजियाबाद। मेरेको ना गाजियाबाद आना है एक-आध दिन में।)\n[198s] AGENT: Okay.   (अच्छा।)\n[199s] CUSTOMER: Yes.   (हां जी।)\n[200s] AGENT: So okay, finalize the order today, come tomorrow or the day after, then you can make the payment face-to-face.   (तो ठीक है, आज-आज ऑर्डर फाइनल करो, कल-परसों को आना, तभी आप आमने-सामने पेमेंट कर देना।)\n[203s] CUSTOMER: It's a deal, sir, a deal.   (डन है जी, डन।)\n[204s] CUSTOMER: Forward me the details once.   (मेरेको डिटेल्स फॉरवर्ड कर दो एक बार तो।)\n[205s] AGENT: Details, what details do you need, tell me.   (डिटेल्स, क्या-क्या डिटेल्स चाहिए, बताओ।)\n[207s] CUSTOMER: Payment details and that's it, just that much.   (पेमेंट डिटेल्स और बस, बस इतना ही कुछ हो।)\n[209s] AGENT: Payment, we send it with the PI when you give the mail confirmation.   (पेमेंट तो हम जब आप मेल कन्फर्मेशन दोगे ना, पेमेंट PI के साथ ही भेजते हैं।)\n[211s] CUSTOMER: A PI is generated from there, right?   (PI बनता है ना वहां से?)\n[213s] AGENT: Yes, you tell me size-wise.   (हां, साइज-वाइज बता दो आप।)\n[214s] CUSTOMER: Yes. And in GP, see if something can be done.   (हां। GP में और देखो जी कुछ हो पाए तो।)\n[216s] AGENT: In GP, we have it in Ghaziabad, that's the problem, man.   (GP में हमारे पास गाजियाबाद में है ना, दिक्कत ये है यार।)\n[218s] CUSTOMER: Yes, so that's the thing, it will reach Ghaziabad, then freight will also be charged.   (हां तो वही है ना, गाजियाबाद तक फिर लग जाएगा, भाड़ा भी तो लगेगा।)\n[220s] AGENT: Do you have any make preference in this? That you need this much in this or any will do?   (इसमें कोई मेक प्रेफरेंस है क्या आपका? कि इसमें इतना चाहिए या कोई भी चलता है?)\n[223s] CUSTOMER: What?   (क्या?)\n[224s] AGENT: AMNS, JSW, both work in this, right, or do you only need JSW in GP?   (AMNS, JSW, दोनों चलता है ना इसमें या फिर सिर्फ JSW ही चाहिए होता है GP में?)\n[226s] CUSTOMER: Both will work for me.   (दोनों चल जाएगा मेरेको।)\n[228s] AGENT: Yes, so go for AMNS, it's cheaper. That used to be around 72, 73.   (हां तो AMNS कर लो ना, वो सस्ता पड़ता है। वो 72, 73 ऐसे पड़ता था वो।)\n[230s] CUSTOMER: Will that AMNS one be for 72?   (72 का पड़ेगा वो AMNS का?)\n[232s] AGENT: Yes, but it will be ex-Ghaziabad. AMNS is quite cheap.   (हां, पर एक्स गाजियाबाद पड़ेगा वो। AMNS सस्ता है काफी।)\n[233s] CUSTOMER: And how much is the freight for Faridabad?   (और भाड़ा कितना है फरीदाबाद का?)\n[234s] AGENT: Freight depends, sir, that has to be checked according to the rate. I will check that.   (भाड़ा डिपेंड करता है सर, वो चेक करना पड़ता है रेट के हिसाब से। वो चेक कर लूंगा मैं।)\n[238s] CUSTOMER: You do one thing, check it once. Check it after applying a reasonable price.   (आप एक काम करना, एक बार चेक कर लेना। सब थोड़ा ठीक-ठाक लगा के चेक कर लेना।)\n[242s] AGENT: Hmm.   (हम्म।)\n[242s] AGENT: You send the size for HR, I will get the HR checked, okay?   (HR का आप साइज भेज दो, मैं HR का चेक करा लूंगा, ठीक है?)\n[244s] CUSTOMER: Okay sir. I am sending for both HR and GP.   (ठीक है जी। HR और GP दोनों का ही भेज रहा हूं।)\n[246s] AGENT: Send for both, yes.   (दोनों का भेज दो, हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 135,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "135 turns, clean transcript (1% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You did well to pivot from CR/GP to HR and secure a next step, but you missed the opportunity to control the call by skipping the hook and discovery. Ask your discovery questions before quoting prices to better understand the customer's needs and defend your value.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who was a trader, not a manufacturer. The customer initially inquired about CR and GP steel but found the prices uncompetitive. The agent successfully pivoted the conversation to HR coil, where the price was acceptable. The call ended with a clear next step for the customer to send their full requirement via WhatsApp for a 21-ton coil.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[10s] AGENT: Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office.\", \"comment\": \"Agent identified self, company, and used the customer's name; permission was implicitly granted by the customer's immediate engagement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening with a generic requirement question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"[72s] AGENT: Oh, is yours a trading business?\", \"comment\": \"Agent only asked about the business type and make preference, hitting just 2 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No distinct USPs were pitched; the conversation remained transactional and focused on price and logistics.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[131s] AGENT: Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons.\", \"comment\": \"Agent successfully qualified a specific requirement for HR coil, capturing all necessary details and confirming stock availability.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[189s] AGENT: Yes, so you, in this, this is the thing, right, you tell me on WhatsApp, I will check further what it will be, okay?\", \"comment\": \"A clear next step was established for the customer to send their full requirement on WhatsApp for the agent to process.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did well to pivot from CR/GP to HR and secure a next step, but you missed the opportunity to control the call by skipping the hook and discovery. Ask your discovery questions before quoting prices to better understand the customer's needs and defend your value.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[41s] CUSTOMER: The rates for both are very high. I mean, the GP is still okay. For that price including freight, I am getting it in Faridabad.\", \"response\": \"[56s] AGENT: So we can get it for you from Faridabad for 74. You can arrange your vehicle in Faridabad.\"}], \"call_summary\": \"The agent contacted a lead who was a trader, not a manufacturer. The customer initially inquired about CR and GP steel but found the prices uncompetitive. The agent successfully pivoted the conversation to HR coil, where the price was acceptable. The call ended with a clear next step for the customer to send their full requirement via WhatsApp for a 21-ton coil.\"}",
  "error": null,
  "latency_ms": 59928,
  "input_tokens": 7683,
  "output_tokens": 954,
  "created_at": "2026-09-25 11:03:18",
  "sentiment": "neutral",
  "sentiment_score": 0.044,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 8,
  "lex_hits": 27,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.544,
  "agent_talk_sec": 109.8,
  "customer_talk_sec": 92.0,
  "dead_air_sec": 311.2,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 390.2,
  "interruptions": 0,
  "agent_turns": 67,
  "customer_turns": 67,
  "discovery_qs": 23,
  "words_agent": 714,
  "words_customer": 571,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178590981831",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178590981831",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.28,
      "end_s": 4.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 5.81,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 6.9,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.16,
      "end_s": 8.2,
      "text_en": "Is this Arvind ji speaking, sir?",
      "text_native": "अरविंद जी बात कर रहे हो सर?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.2,
      "text_en": "Tell me.",
      "text_native": "बताओ।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.56,
      "end_s": 12.0,
      "text_en": "Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office.",
      "text_native": "जी, मैं विनव गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस से।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 12.7,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 13.5,
      "text_en": "Ghaziabad.",
      "text_native": "गाजियाबाद।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 14.8,
      "text_en": "What is the work, tell me.",
      "text_native": "क्या काम है बताओ।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 17.9,
      "text_en": "I was asking if you have any requirement for coil, HR coil, or sheet this month?",
      "text_native": "मैं पूछ रहा था कोई coil, HR coil या sheet में कोई रिक्वायरमेंट है इस मंथ आपको?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 20.0,
      "text_en": "I have a requirement for CR. 1 mm to 1.2 coil.",
      "text_native": "CR की रिक्वायरमेंट है। 1 mm to 1.2 का coil."
    },
    {
      "ucid": "21112178590981831",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.6,
      "text_en": "1 mm to 2?",
      "text_native": "1 mm to 2?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.9,
      "end_s": 22.5,
      "text_en": "1 mm what? 1 mm, 1.2, both of these.",
      "text_native": "1 mm क्या? 1 mm, 1.2, ये दोनों।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 14,
      "speaker": "agent",
      "start_s": 22.7,
      "end_s": 23.3,
      "text_en": "In CR, right?",
      "text_native": "CR में ना?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 15,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 23.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 16,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 25.5,
      "text_en": "This sir, with pallet or without pallet?",
      "text_native": "ये सर, विथ पैलेट की विदाउट पैलेट?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 17,
      "speaker": "customer",
      "start_s": 26.1,
      "end_s": 26.8,
      "text_en": "What is a pallet?",
      "text_native": "पैलेट क्या होता है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 18,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 29.0,
      "text_en": "Pallet means packing. With pallet packing or without pallet packing?",
      "text_native": "पैलेट यानी पैकिंग। विथ पैलेट पैकिंग या विदाउट पैलेट पैकिंग?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 19,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 30.1,
      "text_en": "Without, without.",
      "text_native": "विदाउट, विदाउट।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 20,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 32.0,
      "text_en": "Without is 66 delivered from our side.",
      "text_native": "विदाउट है हमारा 66 डिलीवर्ड।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 21,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 34.0,
      "text_en": "And GP? 2 mm GP?",
      "text_native": "और GP? 2 mm GP?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 22,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 36.0,
      "text_en": "2 mm 74 ex-Ghaziabad.",
      "text_native": "2 mm 74 एक्स गाजियाबाद।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 23,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 37.6,
      "text_en": "Sir, the rate is very high.",
      "text_native": "सर बहुत हाई रेट है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 24,
      "speaker": "agent",
      "start_s": 37.9,
      "end_s": 40.5,
      "text_en": "This is the current rate for JSW, 74 only. You will get AMNS cheaper, around 72.",
      "text_native": "JSW का यही रेट चल रहा है 74 ही। AMNS आपको सस्ता मिलेगा 72 के आस पास।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 25,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 44.5,
      "text_en": "The rates for both are very high. I mean, the GP is still okay. For that price including freight, I am getting it in Faridabad.",
      "text_native": "दोनों के ही रेट बहुत हाई है। मतलब जो GP है वो फिर भी ठीक है। भाड़ा उतने में मेरेको फरीदाबाद में मिल रहा है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 26,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.0,
      "text_en": "How much is it, sir?",
      "text_native": "कितना है सर?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 27,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 47.2,
      "text_en": "For 74, I am getting cut material in Faridabad.",
      "text_native": "74 में तो मेरेको कटा माल मिल रहा है फरीदाबाद में।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 28,
      "speaker": "agent",
      "start_s": 47.4,
      "end_s": 48.5,
      "text_en": "Cut as in slitted or how?",
      "text_native": "कटा का स्लिट करके या फिर कैसे?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 29,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 49.2,
      "text_en": "Sheet.",
      "text_native": "शीट।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 30,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 51.8,
      "text_en": "Yes, so we can also slit it at that rate, what's the problem in that. We provide slitting.",
      "text_native": "हां तो स्लिट हम भी स्लिट कर देंगे ना उस रेट में, उसमें दिक्कत थोड़ी है। स्लिट तो हम देते ही हैं।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 31,
      "speaker": "customer",
      "start_s": 52.1,
      "end_s": 55.8,
      "text_en": "What I mean is, I am getting cut sheets for 74 in Faridabad. On top of that, I will also pay freight from Ghaziabad for 74.",
      "text_native": "कहने का मतलब 74 में शीट कटी हुई मिल रही है मेरेको फरीदाबाद में। उसके बाद मैं गाजियाबाद से भाड़ा भी दूंगा 74 में।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 32,
      "speaker": "agent",
      "start_s": 56.0,
      "end_s": 58.5,
      "text_en": "So we can get it for you from Faridabad for 74. You can arrange your vehicle in Faridabad.",
      "text_native": "तो फरीदाबाद से 74 में हम दिला देंगे आपको। आप फरीदाबाद में अपनी गाड़ी लगा लेना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 33,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 59.4,
      "text_en": "Yes, okay.",
      "text_native": "हां ठीक है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 34,
      "speaker": "customer",
      "start_s": 59.9,
      "end_s": 61.0,
      "text_en": "And what about CR, what can you get me?",
      "text_native": "और अभी CR क्या दिला दोगे आप?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 35,
      "speaker": "agent",
      "start_s": 61.3,
      "end_s": 62.5,
      "text_en": "I told you 66 delivered for CR, right?",
      "text_native": "CR तो 66 डिलीवर्ड बता दिया ना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 36,
      "speaker": "customer",
      "start_s": 63.1,
      "end_s": 64.2,
      "text_en": "This is very high.",
      "text_native": "इसका बहुत ही ज्यादा हाई है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 37,
      "speaker": "agent",
      "start_s": 64.4,
      "end_s": 65.4,
      "text_en": "How much are you getting CR for?",
      "text_native": "CR में कितना मिल जा रहा है आपको?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 38,
      "speaker": "customer",
      "start_s": 65.7,
      "end_s": 67.0,
      "text_en": "I get the coil for 62.",
      "text_native": "62 में तो coil मिलता है मेरेको।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 39,
      "speaker": "agent",
      "start_s": 67.3,
      "end_s": 70.2,
      "text_en": "Okay. So that won't match. You tell me about GP, if you want to take GP, we can give you GP.",
      "text_native": "अच्छा। तो वो मैच नहीं होगा। आप GP का बताओ अगर GP का अगर लेना है तो हम दे सकते हैं GP का।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 40,
      "speaker": "customer",
      "start_s": 70.4,
      "end_s": 71.5,
      "text_en": "The requirement for GP keeps coming.",
      "text_native": "GP की आती रहती है रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 41,
      "speaker": "agent",
      "start_s": 71.6,
      "end_s": 72.4,
      "text_en": "Oh, is yours a trading business?",
      "text_native": "अच्छा ट्रेडिंग का है क्या आपका?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 42,
      "speaker": "customer",
      "start_s": 72.7,
      "end_s": 73.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 43,
      "speaker": "agent",
      "start_s": 73.4,
      "end_s": 77.5,
      "text_en": "Then it will be difficult. Then sir, no problem. I have given my number. If any requirement comes for HR or sheet, let me know. I will match that.",
      "text_native": "फिर तो मुश्किल होगा। फिर तो सर कोई बात नहीं। फिर तो मैंने नंबर दे दिया। अगर कुछ HR में आए, sheet में आए तो बता देना। उसका तो मैं मैच करा दूंगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 44,
      "speaker": "customer",
      "start_s": 77.5,
      "end_s": 78.5,
      "text_en": "Which company are you calling from?",
      "text_native": "आप कौन सी कंपनी से बात कर रहे हो?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 45,
      "speaker": "agent",
      "start_s": 78.8,
      "end_s": 79.5,
      "text_en": "From JSW.",
      "text_native": "JSW से।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 46,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 82.8,
      "text_en": "You are calling from JSW? I myself am in trading. I myself supply coils and all.",
      "text_native": "JSW से बात कर रहे हो? मेरा तो खुद ट्रेडिंग का है। मैं तो खुद coil-woil देता हूं आगे।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 47,
      "speaker": "agent",
      "start_s": 83.2,
      "end_s": 83.9,
      "text_en": "Yes, I understood.",
      "text_native": "हां समझ गया।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 48,
      "speaker": "agent",
      "start_s": 84.6,
      "end_s": 88.5,
      "text_en": "Yes, I understood. Tell me about GP. If there's anything in GP, HR coil. CR won't be possible. You told me you are getting coil for 62, so that won't be possible.",
      "text_native": "हां समझ गया। GP का बताना। GP, HR coil में से हो तो। CR तो नहीं होगा। आपने बता दिया ना 62 में coil निकल रही है, वो तो नहीं होगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 49,
      "speaker": "customer",
      "start_s": 88.7,
      "end_s": 91.5,
      "text_en": "Very easily. I mean you can go and see. You can go to the shop and see.",
      "text_native": "बहुत आराम से। मतलब आप ले जाके देख सकते हो। दुकान पे जाके देख सकते हो।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 50,
      "speaker": "agent",
      "start_s": 91.9,
      "end_s": 95.5,
      "text_en": "The point of buying and selling is made, sir, when orders are being placed. If you also buy and keep it without reason, and I also keep it, that's the thing, right?",
      "text_native": "लेने-देने का मतलब तब बनता है सर जब ऑर्डर बन रहे हो। अगर बिना मतलब के लेके आप भी रखो, मैं भी रखूं, वो चीज है ना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 51,
      "speaker": "customer",
      "start_s": 95.8,
      "end_s": 96.8,
      "text_en": "Give me the rate for HR.",
      "text_native": "HR का रेट दे दो ना आप।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 52,
      "speaker": "agent",
      "start_s": 97.1,
      "end_s": 101.2,
      "text_en": "For HR from Faridabad, our rate is 56,500 for coil. And CTL both are the same. Meaning, in coil it will be 250 less.",
      "text_native": "HR फरीदाबाद से तो चल रहा है हमारा 56 500 coil। और CTL दोनों सेम। यानी coil में 250 और कम हो जाएगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 53,
      "speaker": "customer",
      "start_s": 101.8,
      "end_s": 102.8,
      "text_en": "Tell me the reduced price, how much is it coming to.",
      "text_native": "कम करके बताओ कितना बैठ रहा है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 54,
      "speaker": "agent",
      "start_s": 103.0,
      "end_s": 104.2,
      "text_en": "56,250 coil to coil.",
      "text_native": "56 250 coil to coil."
    },
    {
      "ucid": "21112178590981831",
      "idx": 55,
      "speaker": "customer",
      "start_s": 104.6,
      "end_s": 105.6,
      "text_en": "A coil for 56,250.",
      "text_native": "56 250 का coil."
    },
    {
      "ucid": "21112178590981831",
      "idx": 56,
      "speaker": "agent",
      "start_s": 105.9,
      "end_s": 106.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 57,
      "speaker": "customer",
      "start_s": 106.6,
      "end_s": 107.8,
      "text_en": "From what thickness to what thickness?",
      "text_native": "Thickness कितने से कितने तक का?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 58,
      "speaker": "agent",
      "start_s": 108.0,
      "end_s": 108.8,
      "text_en": "2.5 to 12.",
      "text_native": "ढाई से 12।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 59,
      "speaker": "customer",
      "start_s": 109.1,
      "end_s": 110.6,
      "text_en": "A coil from 2.5 to 12 for 56,250?",
      "text_native": "ढाई से 12 का 56 250 का coil है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 60,
      "speaker": "agent",
      "start_s": 110.9,
      "end_s": 111.3,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 61,
      "speaker": "customer",
      "start_s": 111.8,
      "end_s": 113.0,
      "text_en": "Yes, so in HR, the deal can be made.",
      "text_native": "हां तो HR में खा सकता है पत्ता।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 62,
      "speaker": "agent",
      "start_s": 113.4,
      "end_s": 113.9,
      "text_en": "Yes, so in HR...",
      "text_native": "हां तो HR में..."
    },
    {
      "ucid": "21112178590981831",
      "idx": 63,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 116.2,
      "text_en": "The deal will be made in HR. Will you deliver this from Faridabad itself or how?",
      "text_native": "HR में खा जाएगा पत्ता। ये आप डिलीवर फरीदाबाद से ही दोगे या कैसे?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 64,
      "speaker": "agent",
      "start_s": 116.5,
      "end_s": 120.5,
      "text_en": "I mean the location, since you are in trading, you can tell us where you supply. We can give it from Ghaziabad, we can also give it from Faridabad.",
      "text_native": "मतलब आपको लोकेशन, आपका ट्रेडिंग का है तो आपको मतलब जहां सप्लाई करते हो वहीं आप बता दो। उसी गाजियाबाद से भी दे सकते हैं, फरीदाबाद से भी दे सकते हैं।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 65,
      "speaker": "customer",
      "start_s": 120.8,
      "end_s": 123.5,
      "text_en": "I have to keep the cut material at my shop. So I will take it in Faridabad only.",
      "text_native": "मेरेको तो अपनी दुकान पे रखना है कटवा के माल। तो मैं तो फरीदाबाद ही लूंगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 66,
      "speaker": "agent",
      "start_s": 123.8,
      "end_s": 125.0,
      "text_en": "Take one coil in Faridabad itself.",
      "text_native": "फरीदाबाद ही ले लो एक coil आप।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 67,
      "speaker": "customer",
      "start_s": 125.5,
      "end_s": 126.5,
      "text_en": "How many tons is the coil?",
      "text_native": "कितने टन का coil है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 68,
      "speaker": "agent",
      "start_s": 126.5,
      "end_s": 127.2,
      "text_en": "Which size do you need?",
      "text_native": "कौन सा साइज में चाहिए?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 69,
      "speaker": "customer",
      "start_s": 127.4,
      "end_s": 128.2,
      "text_en": "I need 2.5 mm for now.",
      "text_native": "ढाई mm चाहिए अभी तो।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 70,
      "speaker": "agent",
      "start_s": 128.5,
      "end_s": 129.5,
      "text_en": "2.5 1250, right?",
      "text_native": "ढाई 1250 ना?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 71,
      "speaker": "customer",
      "start_s": 129.6,
      "end_s": 130.5,
      "text_en": "2.5 1250, yes.",
      "text_native": "ढाई 1250, हां जी।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 72,
      "speaker": "agent",
      "start_s": 130.8,
      "end_s": 133.8,
      "text_en": "Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons.",
      "text_native": "हां तो ये हमारे पास होगा 21 टन के आस पास। 21.5 का था एक, एक 21 टन का था।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 73,
      "speaker": "customer",
      "start_s": 134.3,
      "end_s": 134.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 74,
      "speaker": "agent",
      "start_s": 135.2,
      "end_s": 135.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 75,
      "speaker": "customer",
      "start_s": 136.6,
      "end_s": 137.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 76,
      "speaker": "agent",
      "start_s": 137.3,
      "end_s": 138.2,
      "text_en": "Take it at SK cutter.",
      "text_native": "SK कटर पे ले लेना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 77,
      "speaker": "customer",
      "start_s": 138.3,
      "end_s": 139.0,
      "text_en": "At which cutter will you give it?",
      "text_native": "कौनसे कटर पे दोगे?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 78,
      "speaker": "agent",
      "start_s": 139.2,
      "end_s": 140.1,
      "text_en": "We will give it at SK cutter, sir.",
      "text_native": "SK कटर पे दे देंगे सर।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 79,
      "speaker": "customer",
      "start_s": 140.5,
      "end_s": 141.3,
      "text_en": "Which SK cutter is this?",
      "text_native": "SK कटर कौन सा है जी ये?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 80,
      "speaker": "agent",
      "start_s": 141.6,
      "end_s": 143.0,
      "text_en": "This is SK Agarwal cutter, right there.",
      "text_native": "ये SK अग्रवाल कटर है ना वहीं पे।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 81,
      "speaker": "customer",
      "start_s": 143.2,
      "end_s": 144.2,
      "text_en": "It seems to be SK Agarwal, from SK Agarwal.",
      "text_native": "SK अग्रवाल लगता है, SK अग्रवाल से।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 82,
      "speaker": "agent",
      "start_s": 144.4,
      "end_s": 145.8,
      "text_en": "Hmm, that's the cutter, SK cutter is right there.",
      "text_native": "हम्म, वहीं कटर है SK कटर तो वहीं पे।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 83,
      "speaker": "customer",
      "start_s": 146.4,
      "end_s": 148.5,
      "text_en": "Okay sir, okay. You can give a 2.5 mm coil now.",
      "text_native": "ठीक है जी, ठीक है। ढाई mm का दे सकते हैं अभी coil।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 84,
      "speaker": "agent",
      "start_s": 149.1,
      "end_s": 150.1,
      "text_en": "So tell me what to do, sir?",
      "text_native": "तो बताओ कैसा क्या करना है सर?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 85,
      "speaker": "customer",
      "start_s": 150.4,
      "end_s": 152.8,
      "text_en": "There are two-four more sizes, I'll send those to you as well. I'll take them all at once.",
      "text_native": "दो-चार साइजेस और हैं, उनका और डाल देता हूं मैं आपके पास। एक साथ ही ले लूंगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 86,
      "speaker": "agent",
      "start_s": 153.1,
      "end_s": 153.9,
      "text_en": "You tell me on WhatsApp.",
      "text_native": "आप मुझे WhatsApp पे बताओ।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 87,
      "speaker": "customer",
      "start_s": 154.1,
      "end_s": 155.2,
      "text_en": "I'll WhatsApp you. Have you written 'hi' once?",
      "text_native": "WhatsApp कर देता हूं। आपने एक बार हाय लिखा है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 88,
      "speaker": "agent",
      "start_s": 155.4,
      "end_s": 157.2,
      "text_en": "I have already written 'hi' when I was talking to you on the call.",
      "text_native": "हाय लिख चुका मैं ऑन कॉल जब बात कर रहा था आपसे।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 89,
      "speaker": "customer",
      "start_s": 157.4,
      "end_s": 159.2,
      "text_en": "Okay, I'll send it on that. And what about your payment terms?",
      "text_native": "ठीक है, मैं उसपे डालूंगा। और पेमेंट का क्या रहता है आपका?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 90,
      "speaker": "agent",
      "start_s": 159.4,
      "end_s": 164.0,
      "text_en": "Payment, in this, for the coil, the whole thing will be transferred, right? Not in coil, like if we cut sheets, then we take 20-30% advance, the rest before dispatch.",
      "text_native": "पेमेंट, इसमें जैसे coil का तो पूरा ही ट्रांसफर हो जाएगा ना। Coil में तो नहीं, जैसे अगर sheet काटते हैं तो हम 20-30% एडवांस, बाकी डिस्पैच से पहले।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 91,
      "speaker": "customer",
      "start_s": 164.3,
      "end_s": 164.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 92,
      "speaker": "agent",
      "start_s": 165.0,
      "end_s": 165.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 93,
      "speaker": "customer",
      "start_s": 165.6,
      "end_s": 167.8,
      "text_en": "So suppose the coil is transferred, will you take the payment after that or how?",
      "text_native": "तो coil मान लो ट्रांसफर हो गया, उसके बाद आप पेमेंट लोगे या कैसे?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 94,
      "speaker": "agent",
      "start_s": 168.0,
      "end_s": 172.0,
      "text_en": "No no, the coil is transferred, right, meaning we have informed you, so you can go and check the coil if you feel so. Otherwise, we will give the coil at SK cutter, you can get it cut there.",
      "text_native": "नहीं नहीं, coil ट्रांसफर हो गई ना, यानी कि आपको बता दिया, तो आप देख लो coil जाके अगर ऐसा लगे। वरना coil हम SK कटर पे दे देंगे, आप कटवा लेना वहां पे।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 95,
      "speaker": "customer",
      "start_s": 172.4,
      "end_s": 175.0,
      "text_en": "Okay. And cut sheets, how, what price for cutting will you add to it? If I need to get it cut?",
      "text_native": "ठीक है। और कटी शीट कैसे, क्या भाव कटिंग ऐड करोगे उसमें? अगर कटवाना हुआ तो?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 96,
      "speaker": "agent",
      "start_s": 175.3,
      "end_s": 176.5,
      "text_en": "Yes, the rate for cutting there is different.",
      "text_native": "हां, कटिंग वहां का अलग रेट है।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 97,
      "speaker": "customer",
      "start_s": 176.5,
      "end_s": 178.5,
      "text_en": "Cutting is separate, right? It costs 350 for cutting there, I think.",
      "text_native": "कटिंग का अलग है ना? वहां 350 लगता है कटिंग का शायद।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 98,
      "speaker": "agent",
      "start_s": 178.5,
      "end_s": 178.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 99,
      "speaker": "customer",
      "start_s": 179.2,
      "end_s": 182.5,
      "text_en": "So for cutting, what do you say, suppose I tell you I want to get 8 tons of material cut, will you get that cut and give it to me?",
      "text_native": "तो कटिंग आप, क्या कहते हैं, मैं मान लो आपसे बोलूं कि 8 टन माल कटवाना है, तो वो कटवा के दे दोगे?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 100,
      "speaker": "agent",
      "start_s": 182.8,
      "end_s": 183.8,
      "text_en": "Then the coil will be left over, right?",
      "text_native": "फिर coil बची रह गई ना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 101,
      "speaker": "customer",
      "start_s": 184.2,
      "end_s": 185.2,
      "text_en": "I'll have to take the whole coil.",
      "text_native": "पूरा coil का ही देना पड़ेगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 102,
      "speaker": "agent",
      "start_s": 185.5,
      "end_s": 185.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 103,
      "speaker": "customer",
      "start_s": 186.2,
      "end_s": 188.8,
      "text_en": "Yes, so I'll take the coil, no problem. There are two-three more sizes, tell me about those as well.",
      "text_native": "हां तो coil ले लेंगे, कोई दिक्कत नहीं। दो-तीन साइजेस और हैं, उनका और बता देना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 104,
      "speaker": "agent",
      "start_s": 189.1,
      "end_s": 192.8,
      "text_en": "Yes, so you, in this, this is the thing, right, you tell me on WhatsApp, I will check further what it will be, okay?",
      "text_native": "हां तो आप, मैं इसमें, ये चीज है ना, आप बता दो मुझे WhatsApp पे, मैं आगे चेक कर लूंगा क्या रहेगा, ठीक है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 105,
      "speaker": "customer",
      "start_s": 193.0,
      "end_s": 194.0,
      "text_en": "Can I meet you?",
      "text_native": "आपसे मैं मिल सकता हूं मैं?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 106,
      "speaker": "agent",
      "start_s": 194.3,
      "end_s": 196.0,
      "text_en": "I am, my office is in Ghaziabad, right sir. We can meet.",
      "text_native": "मैं तो, मेरा ऑफिस तो गाजियाबाद है ना सर। मिल तो सकते हैं।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 107,
      "speaker": "customer",
      "start_s": 196.0,
      "end_s": 198.0,
      "text_en": "Ghaziabad. I have to come to Ghaziabad in a day or two.",
      "text_native": "गाजियाबाद। मेरेको ना गाजियाबाद आना है एक-आध दिन में।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 108,
      "speaker": "agent",
      "start_s": 198.3,
      "end_s": 198.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 109,
      "speaker": "customer",
      "start_s": 199.0,
      "end_s": 199.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 110,
      "speaker": "agent",
      "start_s": 199.6,
      "end_s": 202.8,
      "text_en": "So okay, finalize the order today, come tomorrow or the day after, then you can make the payment face-to-face.",
      "text_native": "तो ठीक है, आज-आज ऑर्डर फाइनल करो, कल-परसों को आना, तभी आप आमने-सामने पेमेंट कर देना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 111,
      "speaker": "customer",
      "start_s": 203.0,
      "end_s": 203.8,
      "text_en": "It's a deal, sir, a deal.",
      "text_native": "डन है जी, डन।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 112,
      "speaker": "customer",
      "start_s": 204.0,
      "end_s": 205.2,
      "text_en": "Forward me the details once.",
      "text_native": "मेरेको डिटेल्स फॉरवर्ड कर दो एक बार तो।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 113,
      "speaker": "agent",
      "start_s": 205.4,
      "end_s": 206.5,
      "text_en": "Details, what details do you need, tell me.",
      "text_native": "डिटेल्स, क्या-क्या डिटेल्स चाहिए, बताओ।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 114,
      "speaker": "customer",
      "start_s": 206.8,
      "end_s": 208.5,
      "text_en": "Payment details and that's it, just that much.",
      "text_native": "पेमेंट डिटेल्स और बस, बस इतना ही कुछ हो।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 115,
      "speaker": "agent",
      "start_s": 208.7,
      "end_s": 211.2,
      "text_en": "Payment, we send it with the PI when you give the mail confirmation.",
      "text_native": "पेमेंट तो हम जब आप मेल कन्फर्मेशन दोगे ना, पेमेंट PI के साथ ही भेजते हैं।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 116,
      "speaker": "customer",
      "start_s": 211.4,
      "end_s": 212.2,
      "text_en": "A PI is generated from there, right?",
      "text_native": "PI बनता है ना वहां से?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 117,
      "speaker": "agent",
      "start_s": 212.8,
      "end_s": 213.8,
      "text_en": "Yes, you tell me size-wise.",
      "text_native": "हां, साइज-वाइज बता दो आप।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 118,
      "speaker": "customer",
      "start_s": 213.8,
      "end_s": 215.8,
      "text_en": "Yes. And in GP, see if something can be done.",
      "text_native": "हां। GP में और देखो जी कुछ हो पाए तो।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 119,
      "speaker": "agent",
      "start_s": 216.1,
      "end_s": 217.8,
      "text_en": "In GP, we have it in Ghaziabad, that's the problem, man.",
      "text_native": "GP में हमारे पास गाजियाबाद में है ना, दिक्कत ये है यार।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 120,
      "speaker": "customer",
      "start_s": 218.1,
      "end_s": 220.2,
      "text_en": "Yes, so that's the thing, it will reach Ghaziabad, then freight will also be charged.",
      "text_native": "हां तो वही है ना, गाजियाबाद तक फिर लग जाएगा, भाड़ा भी तो लगेगा।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 121,
      "speaker": "agent",
      "start_s": 220.3,
      "end_s": 222.5,
      "text_en": "Do you have any make preference in this? That you need this much in this or any will do?",
      "text_native": "इसमें कोई मेक प्रेफरेंस है क्या आपका? कि इसमें इतना चाहिए या कोई भी चलता है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 122,
      "speaker": "customer",
      "start_s": 222.8,
      "end_s": 223.2,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 123,
      "speaker": "agent",
      "start_s": 223.5,
      "end_s": 226.0,
      "text_en": "AMNS, JSW, both work in this, right, or do you only need JSW in GP?",
      "text_native": "AMNS, JSW, दोनों चलता है ना इसमें या फिर सिर्फ JSW ही चाहिए होता है GP में?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 124,
      "speaker": "customer",
      "start_s": 226.3,
      "end_s": 227.2,
      "text_en": "Both will work for me.",
      "text_native": "दोनों चल जाएगा मेरेको।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 125,
      "speaker": "agent",
      "start_s": 227.5,
      "end_s": 230.0,
      "text_en": "Yes, so go for AMNS, it's cheaper. That used to be around 72, 73.",
      "text_native": "हां तो AMNS कर लो ना, वो सस्ता पड़ता है। वो 72, 73 ऐसे पड़ता था वो।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 126,
      "speaker": "customer",
      "start_s": 230.3,
      "end_s": 231.5,
      "text_en": "Will that AMNS one be for 72?",
      "text_native": "72 का पड़ेगा वो AMNS का?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 127,
      "speaker": "agent",
      "start_s": 231.7,
      "end_s": 233.2,
      "text_en": "Yes, but it will be ex-Ghaziabad. AMNS is quite cheap.",
      "text_native": "हां, पर एक्स गाजियाबाद पड़ेगा वो। AMNS सस्ता है काफी।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 128,
      "speaker": "customer",
      "start_s": 233.2,
      "end_s": 234.5,
      "text_en": "And how much is the freight for Faridabad?",
      "text_native": "और भाड़ा कितना है फरीदाबाद का?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 129,
      "speaker": "agent",
      "start_s": 234.5,
      "end_s": 237.2,
      "text_en": "Freight depends, sir, that has to be checked according to the rate. I will check that.",
      "text_native": "भाड़ा डिपेंड करता है सर, वो चेक करना पड़ता है रेट के हिसाब से। वो चेक कर लूंगा मैं।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 130,
      "speaker": "customer",
      "start_s": 237.6,
      "end_s": 241.2,
      "text_en": "You do one thing, check it once. Check it after applying a reasonable price.",
      "text_native": "आप एक काम करना, एक बार चेक कर लेना। सब थोड़ा ठीक-ठाक लगा के चेक कर लेना।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 131,
      "speaker": "agent",
      "start_s": 241.8,
      "end_s": 242.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 132,
      "speaker": "agent",
      "start_s": 242.2,
      "end_s": 244.2,
      "text_en": "You send the size for HR, I will get the HR checked, okay?",
      "text_native": "HR का आप साइज भेज दो, मैं HR का चेक करा लूंगा, ठीक है?"
    },
    {
      "ucid": "21112178590981831",
      "idx": 133,
      "speaker": "customer",
      "start_s": 244.5,
      "end_s": 246.0,
      "text_en": "Okay sir. I am sending for both HR and GP.",
      "text_native": "ठीक है जी। HR और GP दोनों का ही भेज रहा हूं।"
    },
    {
      "ucid": "21112178590981831",
      "idx": 134,
      "speaker": "agent",
      "start_s": 246.2,
      "end_s": 246.9,
      "text_en": "Send for both, yes.",
      "text_native": "दोनों का भेज दो, हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178590981831",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[10s] AGENT: Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office.",
      "comment": "Agent identified self, company, and used the customer's name; permission was implicitly granted by the customer's immediate engagement."
    },
    {
      "ucid": "21112178590981831",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook, instead opening with a generic requirement question."
    },
    {
      "ucid": "21112178590981831",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "[72s] AGENT: Oh, is yours a trading business?",
      "comment": "Agent only asked about the business type and make preference, hitting just 2 of the 6 required discovery questions."
    },
    {
      "ucid": "21112178590981831",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No distinct USPs were pitched; the conversation remained transactional and focused on price and logistics."
    },
    {
      "ucid": "21112178590981831",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[131s] AGENT: Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons.",
      "comment": "Agent successfully qualified a specific requirement for HR coil, capturing all necessary details and confirming stock availability."
    },
    {
      "ucid": "21112178590981831",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[189s] AGENT: Yes, so you, in this, this is the thing, right, you tell me on WhatsApp, I will check further what it will be, okay?",
      "comment": "A clear next step was established for the customer to send their full requirement on WhatsApp for the agent to process."
    }
  ],
  "objections": [
    {
      "ucid": "21112178590981831",
      "obj_type": "price",
      "state": "handled",
      "evidence": "[41s] CUSTOMER: The rates for both are very high. I mean, the GP is still okay. For that price including freight, I am getting it in Faridabad.",
      "response": "[56s] AGENT: So we can get it for you from Faridabad for 74. You can arrange your vehicle in Faridabad."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}