{
  "ucid": "21112178590964541",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:30:45",
  "end_time": "1899-12-30 11:32:14",
  "duration_sec": 89,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb7a78bc0ca05fcc175eaccda019fe4d9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 159,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178590964541__DIAb7a78bc0ca05fcc175eaccda019fe4d9.mp3",
  "audio_bytes": 220752,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 73.584,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello   (హలో)\n[6s] CUSTOMER: Tell me.   (చెప్పండి)\n[7s] AGENT: Hello.   (హలో)\n[8s] AGENT: Hello, my name is Varun sir, I am speaking from JSW.   (హలో నా పేరు వరుణ్ సార్, JSW నుంచి మాట్లాడుతున్నాను.)\n[10s] CUSTOMER: Tell me.   (చెప్పండి)\n[11s] AGENT: Sir, you are registered with JSW under the name Elmax Magnetics Private Limited.   (సర్ మీరు ఎల్మాక్స్ మాగ్నెటిక్స్ ప్రైవేట్ లిమిటెడ్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు.)\n[15s] AGENT: So I called as a follow-up, sir. I mean, do you have any requirement related to steel for your manufacturing, sir?   (సో ఒక ఫాలో అప్ కింద కాల్ చేశాను సార్. అంటే మీకు స్టీల్ కి సంబంధించి ఏమైనా రిక్వైర్మెంట్ ఉంటదా సార్ మీ మ్యానుఫ్యాక్చరింగ్ లో?)\n[20s] CUSTOMER: We do have. But we don't buy directly from JSW.   (ఉంటుంది అండి. కానీ డైరెక్ట్ గా మేము JSW నుంచి కొనం.)\n[24s] AGENT: I didn't understand.   (అర్థం కాలేదు.)\n[24s] CUSTOMER: We directly   (మేము డైరెక్ట్ గా)\n[25s] CUSTOMER: We don't buy directly from JSW.   (డైరెక్ట్ గా JSW నుంచి కొనం అండి.)\n[27s] AGENT: Okay, you are procuring from local sources.   (ఓకే, లోకల్ నుంచి ప్రొక్యూర్ చేసుకుంటున్నారు.)\n[29s] CUSTOMER: Yes.   (అవును.)\n[31s] AGENT: Uhm.   (ఉహు.)\n[32s] AGENT: Ah, why not place a trial order, you can try it from JSW One, sir. Because we have made this platform accessible to all MSME people.   (ఆ ఒక ట్రయల్ ఆర్డర్ ఎందుకు చేయకూడదు ఆ ట్రై చేయొచ్చు కదా సార్ మీరు కూడా JSW One నుంచి. ఎందుకంటే ఇది అందరికీ MSME పీపుల్ అందరికీ యాక్సెసబుల్ గా చేశాం ఇది ప్లాట్ఫామ్ వచ్చేసి.)\n[38s] CUSTOMER: Hmm.   (ఉమ్.)\n[39s] AGENT: So okay okay.   (సో ఓకే ఓకే.)\n[40s] AGENT: Regarding steel, for construction or manufacturing, any product, you can see it in the JSW One MSME app and   (మీకు స్టీల్ కి సంబంధించి ఒక కన్స్ట్రక్షన్ గాని, మ్యానుఫ్యాక్చరింగ్ గాని ఏ ప్రొడక్ట్ అయినా మీరు JSW One MSME యాప్ లో నుంచి చూసి)\n[44s] CUSTOMER: I will tell you, I will call you.   (చెప్తాను నేను మీకు కాల్ చేస్తాను.)\n[46s] AGENT: Okay no issue.   (ఓకే నో ఇష్యూ.)\n[47s] AGENT: Yeah.   (యా.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not significantly affect transcription reliability.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After the customer objects, you must pivot back to discovery to build value. When they said they buy locally, you should have asked 'To see if a trial makes sense, what materials do you typically use?' instead of letting them end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead who confirmed they have a steel requirement but do not buy directly from JSW, preferring local suppliers. The agent correctly handled this objection by suggesting a trial order. However, the customer deflected by saying they would call back, and the agent accepted this, ending the call without gathering any requirement details or setting a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk, jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Okay, you are procuring from local sources. / CUSTOMER: Yes.\", \"comment\": \"The agent only discovered the customer uses local suppliers (Q4), but asked no other discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only mentioned the JSW One platform itself.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"do you have any requirement related to steel for your manufacturing, sir?\", \"comment\": \"Although the agent asked if a requirement exists, he failed to capture any details (grade, qty, etc.) when the customer confirmed they did.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: I will tell you, I will call you. / AGENT: Okay no issue.\", \"comment\": \"The agent allowed the customer to end the call with a vague promise, failing to establish a concrete next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After the customer objects, you must pivot back to discovery to build value. When they said they buy locally, you should have asked 'To see if a trial makes sense, what materials do you typically use?' instead of letting them end the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"We don't buy directly from JSW.\", \"response\": \"Ah, why not place a trial order, you can try it from JSW One, sir.\"}], \"call_summary\": \"The agent contacted a manufacturing lead who confirmed they have a steel requirement but do not buy directly from JSW, preferring local suppliers. The agent correctly handled this objection by suggesting a trial order. However, the customer deflected by saying they would call back, and the agent accepted this, ending the call without gathering any requirement details or setting a firm next step.\"}",
  "error": null,
  "latency_ms": 29083,
  "input_tokens": 3291,
  "output_tokens": 849,
  "created_at": "2026-09-25 10:54:37",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.767,
  "agent_talk_sec": 25.4,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 55.9,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 262.2,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 8,
  "discovery_qs": 1,
  "words_agent": 111,
  "words_customer": 32,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178590964541",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 5.71,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178590964541",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.4,
      "end_s": 6.88,
      "text_en": "Tell me.",
      "text_native": "చెప్పండి"
    },
    {
      "ucid": "21112178590964541",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 7.3,
      "text_en": "Hello.",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178590964541",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 9.9,
      "text_en": "Hello, my name is Varun sir, I am speaking from JSW.",
      "text_native": "హలో నా పేరు వరుణ్ సార్, JSW నుంచి మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178590964541",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 10.8,
      "text_en": "Tell me.",
      "text_native": "చెప్పండి"
    },
    {
      "ucid": "21112178590964541",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 14.8,
      "text_en": "Sir, you are registered with JSW under the name Elmax Magnetics Private Limited.",
      "text_native": "సర్ మీరు ఎల్మాక్స్ మాగ్నెటిక్స్ ప్రైవేట్ లిమిటెడ్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు."
    },
    {
      "ucid": "21112178590964541",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 19.5,
      "text_en": "So I called as a follow-up, sir. I mean, do you have any requirement related to steel for your manufacturing, sir?",
      "text_native": "సో ఒక ఫాలో అప్ కింద కాల్ చేశాను సార్. అంటే మీకు స్టీల్ కి సంబంధించి ఏమైనా రిక్వైర్మెంట్ ఉంటదా సార్ మీ మ్యానుఫ్యాక్చరింగ్ లో?"
    },
    {
      "ucid": "21112178590964541",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 22.5,
      "text_en": "We do have. But we don't buy directly from JSW.",
      "text_native": "ఉంటుంది అండి. కానీ డైరెక్ట్ గా మేము JSW నుంచి కొనం."
    },
    {
      "ucid": "21112178590964541",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 24.1,
      "text_en": "I didn't understand.",
      "text_native": "అర్థం కాలేదు."
    },
    {
      "ucid": "21112178590964541",
      "idx": 9,
      "speaker": "customer",
      "start_s": 24.4,
      "end_s": 25.0,
      "text_en": "We directly",
      "text_native": "మేము డైరెక్ట్ గా"
    },
    {
      "ucid": "21112178590964541",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 26.8,
      "text_en": "We don't buy directly from JSW.",
      "text_native": "డైరెక్ట్ గా JSW నుంచి కొనం అండి."
    },
    {
      "ucid": "21112178590964541",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 28.9,
      "text_en": "Okay, you are procuring from local sources.",
      "text_native": "ఓకే, లోకల్ నుంచి ప్రొక్యూర్ చేసుకుంటున్నారు."
    },
    {
      "ucid": "21112178590964541",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 29.8,
      "text_en": "Yes.",
      "text_native": "అవును."
    },
    {
      "ucid": "21112178590964541",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 30.9,
      "text_en": "Uhm.",
      "text_native": "ఉహు."
    },
    {
      "ucid": "21112178590964541",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 37.8,
      "text_en": "Ah, why not place a trial order, you can try it from JSW One, sir. Because we have made this platform accessible to all MSME people.",
      "text_native": "ఆ ఒక ట్రయల్ ఆర్డర్ ఎందుకు చేయకూడదు ఆ ట్రై చేయొచ్చు కదా సార్ మీరు కూడా JSW One నుంచి. ఎందుకంటే ఇది అందరికీ MSME పీపుల్ అందరికీ యాక్సెసబుల్ గా చేశాం ఇది ప్లాట్ఫామ్ వచ్చేసి."
    },
    {
      "ucid": "21112178590964541",
      "idx": 15,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 38.5,
      "text_en": "Hmm.",
      "text_native": "ఉమ్."
    },
    {
      "ucid": "21112178590964541",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 39.8,
      "text_en": "So okay okay.",
      "text_native": "సో ఓకే ఓకే."
    },
    {
      "ucid": "21112178590964541",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 44.5,
      "text_en": "Regarding steel, for construction or manufacturing, any product, you can see it in the JSW One MSME app and",
      "text_native": "మీకు స్టీల్ కి సంబంధించి ఒక కన్స్ట్రక్షన్ గాని, మ్యానుఫ్యాక్చరింగ్ గాని ఏ ప్రొడక్ట్ అయినా మీరు JSW One MSME యాప్ లో నుంచి చూసి"
    },
    {
      "ucid": "21112178590964541",
      "idx": 18,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 45.9,
      "text_en": "I will tell you, I will call you.",
      "text_native": "చెప్తాను నేను మీకు కాల్ చేస్తాను."
    },
    {
      "ucid": "21112178590964541",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.2,
      "end_s": 46.9,
      "text_en": "Okay no issue.",
      "text_native": "ఓకే నో ఇష్యూ."
    },
    {
      "ucid": "21112178590964541",
      "idx": 20,
      "speaker": "agent",
      "start_s": 47.4,
      "end_s": 47.6,
      "text_en": "Yeah.",
      "text_native": "యా."
    }
  ],
  "steps": [
    {
      "ucid": "21112178590964541",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission or if it was a good time to talk, jumping directly into the reason for the call."
    },
    {
      "ucid": "21112178590964541",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead opening with a discovery question."
    },
    {
      "ucid": "21112178590964541",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Okay, you are procuring from local sources. / CUSTOMER: Yes.",
      "comment": "The agent only discovered the customer uses local suppliers (Q4), but asked no other discovery questions."
    },
    {
      "ucid": "21112178590964541",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only mentioned the JSW One platform itself."
    },
    {
      "ucid": "21112178590964541",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "do you have any requirement related to steel for your manufacturing, sir?",
      "comment": "Although the agent asked if a requirement exists, he failed to capture any details (grade, qty, etc.) when the customer confirmed they did."
    },
    {
      "ucid": "21112178590964541",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: I will tell you, I will call you. / AGENT: Okay no issue.",
      "comment": "The agent allowed the customer to end the call with a vague promise, failing to establish a concrete next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178590964541",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "We don't buy directly from JSW.",
      "response": "Ah, why not place a trial order, you can try it from JSW One, sir."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}