{
  "ucid": "21112178590939491",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:26:34",
  "end_time": "1899-12-30 11:27:26",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Call_back_later",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA858b0158ae02af28cc2ace7baeb5cd74.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 94,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178590939491__DIA858b0158ae02af28cc2ace7baeb5cd74.mp3",
  "audio_bytes": 138024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 46.008,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[5s] UNKNOWN: thousand two ton [inaudible]\n[8s] UNKNOWN: Thanks. Please stay on the line.\n[16s] CUSTOMER: Hello?\n[16s] AGENT: Hello, Namaste sir.\n[18s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[19s] AGENT: Sir, are you comfortable in Telugu?   (सर तेलुगु में कंफर्टेबल है?)\n[20s] CUSTOMER: Who is speaking?   (कौन कौन बोल रहा है?)\n[22s] AGENT: Uh Varun from JSW One.\n[23s] CUSTOMER: JSW... okay okay, Varun is speaking.   (JSW... अच्छा अच्छा, वरुण बोल रहे हैं।)\n[25s] CUSTOMER: I am uh driving right now, call me in half an hour.   (मैं अभी uh driving में हूं, एक half an hour से करो ना।)\n[28s] AGENT: Okay okay, definitely sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The customer is in a vehicle, but speech is still clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You handled the customer's request for a callback perfectly; on the next call, move directly to the supply-led hook after your re-introduction to quickly establish value.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One. The customer immediately stated they were driving and asked for a callback in half an hour. The agent agreed to the callback time and the call ended before any business details could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh Varun from JSW One. / CUSTOMER: I am uh driving right now, call me in half an hour. / AGENT: Okay okay, definitely sir.\", \"comment\": \"because the agent introduced himself and correctly accepted the customer's request for a callback without pushing.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"as the call was cut short by the customer before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"as no discovery questions were asked before the customer requested a callback.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"as the call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"as the call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: call me in half an hour. / AGENT: Okay okay, definitely sir.\", \"comment\": \"because the agent and customer agreed on a specific callback time, establishing a clear next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You handled the customer's request for a callback perfectly; on the next call, move directly to the supply-led hook after your re-introduction to quickly establish value.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One. The customer immediately stated they were driving and asked for a callback in half an hour. The agent agreed to the callback time and the call ended before any business details could be discussed.\"}",
  "error": null,
  "latency_ms": 31835,
  "input_tokens": 2805,
  "output_tokens": 677,
  "created_at": "2026-09-25 10:49:37",
  "sentiment": "positive",
  "sentiment_score": 0.34,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.462,
  "agent_talk_sec": 5.5,
  "customer_talk_sec": 6.4,
  "dead_air_sec": 40.1,
  "longest_monologue_sec": 1.8,
  "agent_wpm": 196.4,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 18,
  "words_customer": 24,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178590939491",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.17,
      "end_s": 4.21,
      "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "21112178590939491",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 4.61,
      "end_s": 6.81,
      "text_en": "thousand two ton [inaudible]",
      "text_native": "thousand two ton [inaudible]"
    },
    {
      "ucid": "21112178590939491",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 8.0,
      "end_s": 9.8,
      "text_en": "Thanks. Please stay on the line.",
      "text_native": "Thanks. Please stay on the line."
    },
    {
      "ucid": "21112178590939491",
      "idx": 3,
      "speaker": "customer",
      "start_s": 15.53,
      "end_s": 16.03,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178590939491",
      "idx": 4,
      "speaker": "agent",
      "start_s": 16.27,
      "end_s": 17.23,
      "text_en": "Hello, Namaste sir.",
      "text_native": "Hello, Namaste sir."
    },
    {
      "ucid": "21112178590939491",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.65,
      "end_s": 18.21,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178590939491",
      "idx": 6,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 19.84,
      "text_en": "Sir, are you comfortable in Telugu?",
      "text_native": "सर तेलुगु में कंफर्टेबल है?"
    },
    {
      "ucid": "21112178590939491",
      "idx": 7,
      "speaker": "customer",
      "start_s": 20.24,
      "end_s": 21.2,
      "text_en": "Who is speaking?",
      "text_native": "कौन कौन बोल रहा है?"
    },
    {
      "ucid": "21112178590939491",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.54,
      "end_s": 23.04,
      "text_en": "Uh Varun from JSW One.",
      "text_native": "Uh Varun from JSW One."
    },
    {
      "ucid": "21112178590939491",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.26,
      "end_s": 24.84,
      "text_en": "JSW... okay okay, Varun is speaking.",
      "text_native": "JSW... अच्छा अच्छा, वरुण बोल रहे हैं।"
    },
    {
      "ucid": "21112178590939491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.24,
      "end_s": 28.0,
      "text_en": "I am uh driving right now, call me in half an hour.",
      "text_native": "मैं अभी uh driving में हूं, एक half an hour से करो ना।"
    },
    {
      "ucid": "21112178590939491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 29.8,
      "text_en": "Okay okay, definitely sir.",
      "text_native": "Okay okay, definitely sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178590939491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh Varun from JSW One. / CUSTOMER: I am uh driving right now, call me in half an hour. / AGENT: Okay okay, definitely sir.",
      "comment": "because the agent introduced himself and correctly accepted the customer's request for a callback without pushing."
    },
    {
      "ucid": "21112178590939491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "as the call was cut short by the customer before the agent could deliver the hook."
    },
    {
      "ucid": "21112178590939491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "as no discovery questions were asked before the customer requested a callback."
    },
    {
      "ucid": "21112178590939491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "as the call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178590939491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "as the call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178590939491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: call me in half an hour. / AGENT: Okay okay, definitely sir.",
      "comment": "because the agent and customer agreed on a specific callback time, establishing a clear next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}