{
  "ucid": "21112178590883931",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:17:19",
  "end_time": "1899-12-30 11:18:34",
  "duration_sec": 75,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7f523e7b7161462fe3dfff08fa0b9188.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 137,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178590883931__DIA7f523e7b7161462fe3dfff08fa0b9188.mp3",
  "audio_bytes": 182736,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 60.912,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello.   (హలో)\n[5s] AGENT: Hello, Namaste sir.   (హలో, నమస్తే సార్.)\n[7s] CUSTOMER: Namaste.   (నమస్తే.)\n[8s] AGENT: Sir, my name is Varun, I am speaking from JSW.   (సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.)\n[11s] CUSTOMER: Ah ah, tell me.   (ఆ ఆ చెప్పండి.)\n[13s] AGENT: Sir, you have registered on JSW under the name KNR Constructions Limited, right?   (సార్ మీరు KNR Constructions Limited అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా?)\n[17s] CUSTOMER: Hmm.   (హ్మ్.)\n[18s] AGENT: So, I called for a follow-up, sir. Is there any steel requirement at your construction sites now?   (సో ఒక ఫాలో-అప్ కి అని కాల్ చేశాను సార్. ఇప్పుడు ఏమన్నా మీ కన్స్ట్రక్షన్ సైట్స్ లో ఏమన్నా స్టీల్ రిక్వైర్మెంట్ ఉందా అని?)\n[23s] CUSTOMER: Ah, it's there regularly, right?   (ఆ రెగ్యులర్ గా ఉంది కదా.)\n[25s] AGENT: Is it there regularly, sir?   (రెగ్యులర్ గా ఉందా సార్?)\n[26s] CUSTOMER: In JSW One? Or are you from JSW Steel?   (JSW One లో నా? JSW Steel లో నా మీరు?)\n[28s] AGENT: One.\n[29s] CUSTOMER: Ah, then we already have it with JSW Steel, right.   (ఆ, అయితే ఆల్రెడీ JSW Steel తోటే ఉంది కదా.)\n[31s] AGENT: Okay.   (ఓకే.)\n[32s] CUSTOMER: Yes, we have it with JSW Steel. Either way, it's not a problem for us.   (ఎస్, JSW Steel తో ఉంది. ఎటు ఉంటే ఇబ్బంది లేదు మనకి.)\n[35s] AGENT: Okay, ah it's going on.   (ఓకే, ఆ నడుస్తుంది.)\n[36s] CUSTOMER: That's it, in this   (అదే, ఇందులో)\n[37s] AGENT: Okay, okay, no issue sir. I mean, you have also registered on our platform, right? So that's why I called.   (ఓకే, ఓకే, నో ఇష్యూ సార్. అంటే, మన ప్లాట్ఫామ్ లో కూడా మీరు రిజిస్టర్ అయ్యారు కదా, సో అందుకని కాల్ చేశాను.)\n[42s] CUSTOMER: Ah, we did it back then. We did it sometime back.   (ఆ, అప్పుడు చేశాము. చేసి ఎప్పుడెప్పుడో అని చేస్తాం ఉంది.)\n[45s] AGENT: Okay, no issue.   (ఓకే, నో ఇష్యూ.)\n[47s] CUSTOMER: Right.   (రైట్.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: There is some minor crosstalk and background office noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they already buy from JSW Steel, you must explain the unique value of JSW One (e.g., faster delivery from stockyards for urgent needs) instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from KNR Constructions, who confirmed a regular steel requirement. The customer stated they already procure from JSW Steel, which the agent accepted as a final objection. The agent did not attempt to explain the value proposition of JSW One and ended the call without a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Namaste sir. Sir, my name is Varun, I am speaking from JSW. Sir, you have registered on JSW under the name KNR Constructions Limited, right?\", \"comment\": \"Agent greeted, identified himself and the company, and used the customer's company name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead moving directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions about the customer's business or procurement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any steel requirement at your construction sites now?\", \"comment\": \"Agent successfully attempted to qualify by asking for a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without any agreed-upon next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they already buy from JSW Steel, you must explain the unique value of JSW One (e.g., faster delivery from stockyards for urgent needs) instead of ending the call.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"we already have it with JSW Steel, right.\", \"response\": \"Okay, okay, no issue sir.\"}], \"call_summary\": \"The agent contacted a lead from KNR Constructions, who confirmed a regular steel requirement. The customer stated they already procure from JSW Steel, which the agent accepted as a final objection. The agent did not attempt to explain the value proposition of JSW One and ended the call without a next step.\"}",
  "error": null,
  "latency_ms": 31600,
  "input_tokens": 3245,
  "output_tokens": 785,
  "created_at": "2026-09-25 10:53:02",
  "sentiment": "negative",
  "sentiment_score": -0.318,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.586,
  "agent_talk_sec": 19.7,
  "customer_talk_sec": 13.9,
  "dead_air_sec": 41.4,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 243.7,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 10,
  "discovery_qs": 4,
  "words_agent": 80,
  "words_customer": 61,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178590883931",
      "idx": 0,
      "speaker": "agent",
      "start_s": 4.51,
      "end_s": 5.01,
      "text_en": "Hello.",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178590883931",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.41,
      "end_s": 6.6,
      "text_en": "Hello, Namaste sir.",
      "text_native": "హలో, నమస్తే సార్."
    },
    {
      "ucid": "21112178590883931",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.16,
      "end_s": 7.68,
      "text_en": "Namaste.",
      "text_native": "నమస్తే."
    },
    {
      "ucid": "21112178590883931",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 10.6,
      "text_en": "Sir, my name is Varun, I am speaking from JSW.",
      "text_native": "సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178590883931",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 12.28,
      "text_en": "Ah ah, tell me.",
      "text_native": "ఆ ఆ చెప్పండి."
    },
    {
      "ucid": "21112178590883931",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.88,
      "end_s": 16.7,
      "text_en": "Sir, you have registered on JSW under the name KNR Constructions Limited, right?",
      "text_native": "సార్ మీరు KNR Constructions Limited అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా?"
    },
    {
      "ucid": "21112178590883931",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 17.58,
      "text_en": "Hmm.",
      "text_native": "హ్మ్."
    },
    {
      "ucid": "21112178590883931",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.1,
      "end_s": 22.3,
      "text_en": "So, I called for a follow-up, sir. Is there any steel requirement at your construction sites now?",
      "text_native": "సో ఒక ఫాలో-అప్ కి అని కాల్ చేశాను సార్. ఇప్పుడు ఏమన్నా మీ కన్స్ట్రక్షన్ సైట్స్ లో ఏమన్నా స్టీల్ రిక్వైర్మెంట్ ఉందా అని?"
    },
    {
      "ucid": "21112178590883931",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 24.3,
      "text_en": "Ah, it's there regularly, right?",
      "text_native": "ఆ రెగ్యులర్ గా ఉంది కదా."
    },
    {
      "ucid": "21112178590883931",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.9,
      "end_s": 25.7,
      "text_en": "Is it there regularly, sir?",
      "text_native": "రెగ్యులర్ గా ఉందా సార్?"
    },
    {
      "ucid": "21112178590883931",
      "idx": 10,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 28.0,
      "text_en": "In JSW One? Or are you from JSW Steel?",
      "text_native": "JSW One లో నా? JSW Steel లో నా మీరు?"
    },
    {
      "ucid": "21112178590883931",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.3,
      "end_s": 28.7,
      "text_en": "One.",
      "text_native": "One."
    },
    {
      "ucid": "21112178590883931",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 31.1,
      "text_en": "Ah, then we already have it with JSW Steel, right.",
      "text_native": "ఆ, అయితే ఆల్రెడీ JSW Steel తోటే ఉంది కదా."
    },
    {
      "ucid": "21112178590883931",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 31.8,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    },
    {
      "ucid": "21112178590883931",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 34.7,
      "text_en": "Yes, we have it with JSW Steel. Either way, it's not a problem for us.",
      "text_native": "ఎస్, JSW Steel తో ఉంది. ఎటు ఉంటే ఇబ్బంది లేదు మనకి."
    },
    {
      "ucid": "21112178590883931",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 35.9,
      "text_en": "Okay, ah it's going on.",
      "text_native": "ఓకే, ఆ నడుస్తుంది."
    },
    {
      "ucid": "21112178590883931",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.1,
      "end_s": 36.9,
      "text_en": "That's it, in this",
      "text_native": "అదే, ఇందులో"
    },
    {
      "ucid": "21112178590883931",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 41.3,
      "text_en": "Okay, okay, no issue sir. I mean, you have also registered on our platform, right? So that's why I called.",
      "text_native": "ఓకే, ఓకే, నో ఇష్యూ సార్. అంటే, మన ప్లాట్ఫామ్ లో కూడా మీరు రిజిస్టర్ అయ్యారు కదా, సో అందుకని కాల్ చేశాను."
    },
    {
      "ucid": "21112178590883931",
      "idx": 18,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 44.4,
      "text_en": "Ah, we did it back then. We did it sometime back.",
      "text_native": "ఆ, అప్పుడు చేశాము. చేసి ఎప్పుడెప్పుడో అని చేస్తాం ఉంది."
    },
    {
      "ucid": "21112178590883931",
      "idx": 19,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 45.9,
      "text_en": "Okay, no issue.",
      "text_native": "ఓకే, నో ఇష్యూ."
    },
    {
      "ucid": "21112178590883931",
      "idx": 20,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 47.4,
      "text_en": "Right.",
      "text_native": "రైట్."
    }
  ],
  "steps": [
    {
      "ucid": "21112178590883931",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, Namaste sir. Sir, my name is Varun, I am speaking from JSW. Sir, you have registered on JSW under the name KNR Constructions Limited, right?",
      "comment": "Agent greeted, identified himself and the company, and used the customer's company name."
    },
    {
      "ucid": "21112178590883931",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead moving directly to a qualification question."
    },
    {
      "ucid": "21112178590883931",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the required discovery questions about the customer's business or procurement."
    },
    {
      "ucid": "21112178590883931",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178590883931",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any steel requirement at your construction sites now?",
      "comment": "Agent successfully attempted to qualify by asking for a current requirement."
    },
    {
      "ucid": "21112178590883931",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without any agreed-upon next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178590883931",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "we already have it with JSW Steel, right.",
      "response": "Okay, okay, no issue sir."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}