Call 21112178590731491 2026-08-05 · Rohit Mishra · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The recording begins with several seconds of ringing before the conversation starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +3/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went straight to asking about requirements without stating a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent's one attempt at qualification was deflected by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Will you send me a mail? ... you send the mail first.
did well
Qualify
Do you have any requirement for wire rods?
Closure with next step
Okay, alright I'll send it.
Summary
The agent contacted a representative from Kanika Fasteners about their requirement for wire rods. The customer was not forthcoming and repeatedly requested an email instead of answering questions. The agent attempted to qualify by asking for the grade but was deflected, and the call ended with the agent agreeing to send a general email.
Coaching
When a customer immediately asks you to 'just send a mail', try to ask at least one key discovery question about their business before agreeing to end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went straight to asking about requirements without stating a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent's one attempt at qualification was deflected by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for wire rods? Agent successfully asked if a requirement exists and attempted to get the grade, showing intent to qualify. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, alright I'll send it. Agent committed to the next step requested by the customer, which was to send an email. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Will you send me a mail? ... you send the mail first. |
Okay, alright I'll send it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.634 | 18.5s | 10.7s | 30.8s | 5.9s | 210.8 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello?
agent
6.8s
Hello?
customer
7.7s
Yes.
हाँ जी।
agent
8.6s
This is Rohit speaking from JSW.
रोहित बात कर रहा हूँ JSW से।
customer
10.7s
From where?
कहाँ से?
agent
11.6s
From JSW, Mumbai.
JSW से, मुंबई।
customer
13.1s
Yes, tell me.
हाँ जी बोलिए।
agent
14.1s
This was a company called Kanika Fasteners. Kartik, maybe he was in touch with you before. Do you have any requirement for wire rods?
ये Kanika Fasteners करके अभी कंपनी थी। कार्तिक है मे बी आपसे टच में हो पहले। आपको कुछ wire rods में requirement रहता है क्या?
customer
21.3s
Will you send me a mail? info@kanikagroup.in
आप मेरेको मेल डालोगे? info at the rate kanikagroup.in
agent
26.9s
Okay, okay. By the way, what grade do you require?
Okay, okay. ऐसे आपका क्या grade लगता है?
customer
30.0s
Many things are required, you send the mail first.
बहुत कुछ लगता है, आप मेल डालो पहले।
agent
32.2s
This is your mail, info@Kanika Group?
ये आपका मेल है info at the rate Kanika Group?
customer
35.2s
What are you saying?
क्या कह रहे हो?
agent
36.3s
Your email ID is this one, info@Kanika Group?
आपका email ID ये info at the rate Kanika Group यही वाला है?
customer
39.4s
Yes, kanikagroup.in
हाँ, kanikagroup.in
agent
41.4s
Okay, alright I'll send it.
ठीक है, चलो मैं डालता हूँ।