{
  "ucid": "21112178590731491",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 10:51:54",
  "end_time": "1899-12-30 10:52:54",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbc6dd0202f2a2c6f9f90672c43d7d092.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 111,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178590731491__DIAbc6dd0202f2a2c6f9f90672c43d7d092.mp3",
  "audio_bytes": 148608,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 49.536,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello?\n[7s] AGENT: Hello?\n[8s] CUSTOMER: Yes.   (हाँ जी।)\n[9s] AGENT: This is Rohit speaking from JSW.   (रोहित बात कर रहा हूँ JSW से।)\n[11s] CUSTOMER: From where?   (कहाँ से?)\n[12s] AGENT: From JSW, Mumbai.   (JSW से, मुंबई।)\n[13s] CUSTOMER: Yes, tell me.   (हाँ जी बोलिए।)\n[14s] AGENT: This was a company called Kanika Fasteners. Kartik, maybe he was in touch with you before. Do you have any requirement for wire rods?   (ये Kanika Fasteners करके अभी कंपनी थी। कार्तिक है मे बी आपसे टच में हो पहले। आपको कुछ wire rods में requirement रहता है क्या?)\n[21s] CUSTOMER: Will you send me a mail? info@kanikagroup.in   (आप मेरेको मेल डालोगे? info at the rate kanikagroup.in)\n[27s] AGENT: Okay, okay. By the way, what grade do you require?   (Okay, okay. ऐसे आपका क्या grade लगता है?)\n[30s] CUSTOMER: Many things are required, you send the mail first.   (बहुत कुछ लगता है, आप मेल डालो पहले।)\n[32s] AGENT: This is your mail, info@Kanika Group?   (ये आपका मेल है info at the rate Kanika Group?)\n[35s] CUSTOMER: What are you saying?   (क्या कह रहे हो?)\n[36s] AGENT: Your email ID is this one, info@Kanika Group?   (आपका email ID ये info at the rate Kanika Group यही वाला है?)\n[39s] CUSTOMER: Yes, kanikagroup.in   (हाँ, kanikagroup.in)\n[41s] AGENT: Okay, alright I'll send it.   (ठीक है, चलो मैं डालता हूँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The recording begins with several seconds of ringing before the conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer immediately asks you to 'just send a mail', try to ask at least one key discovery question about their business before agreeing to end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from Kanika Fasteners about their requirement for wire rods. The customer was not forthcoming and repeatedly requested an email instead of answering questions. The agent attempted to qualify by asking for the grade but was deflected, and the call ended with the agent agreeing to send a general email.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went straight to asking about requirements without stating a benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent's one attempt at qualification was deflected by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for wire rods?\", \"comment\": \"Agent successfully asked if a requirement exists and attempted to get the grade, showing intent to qualify.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, alright I'll send it.\", \"comment\": \"Agent committed to the next step requested by the customer, which was to send an email.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately asks you to 'just send a mail', try to ask at least one key discovery question about their business before agreeing to end the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Will you send me a mail? ... you send the mail first.\", \"response\": \"Okay, alright I'll send it.\"}], \"call_summary\": \"The agent contacted a representative from Kanika Fasteners about their requirement for wire rods. The customer was not forthcoming and repeatedly requested an email instead of answering questions. The agent attempted to qualify by asking for the grade but was deflected, and the call ended with the agent agreeing to send a general email.\"}",
  "error": null,
  "latency_ms": 36244,
  "input_tokens": 2996,
  "output_tokens": 752,
  "created_at": "2026-09-25 10:50:42",
  "sentiment": "positive",
  "sentiment_score": 0.36,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.634,
  "agent_talk_sec": 18.5,
  "customer_talk_sec": 10.7,
  "dead_air_sec": 30.8,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 210.8,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 5,
  "words_agent": 65,
  "words_customer": 32,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178590731491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.56,
      "end_s": 6.11,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.83,
      "end_s": 7.33,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.73,
      "end_s": 8.18,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178590731491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.63,
      "end_s": 10.43,
      "text_en": "This is Rohit speaking from JSW.",
      "text_native": "रोहित बात कर रहा हूँ JSW से।"
    },
    {
      "ucid": "21112178590731491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.73,
      "end_s": 11.28,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.61,
      "end_s": 12.81,
      "text_en": "From JSW, Mumbai.",
      "text_native": "JSW से, मुंबई।"
    },
    {
      "ucid": "21112178590731491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.14,
      "end_s": 13.84,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ जी बोलिए।"
    },
    {
      "ucid": "21112178590731491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.14,
      "end_s": 20.04,
      "text_en": "This was a company called Kanika Fasteners. Kartik, maybe he was in touch with you before. Do you have any requirement for wire rods?",
      "text_native": "ये Kanika Fasteners करके अभी कंपनी थी। कार्तिक है मे बी आपसे टच में हो पहले। आपको कुछ wire rods में requirement रहता है क्या?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.34,
      "end_s": 25.54,
      "text_en": "Will you send me a mail? info@kanikagroup.in",
      "text_native": "आप मेरेको मेल डालोगे? info at the rate kanikagroup.in"
    },
    {
      "ucid": "21112178590731491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.94,
      "end_s": 29.54,
      "text_en": "Okay, okay. By the way, what grade do you require?",
      "text_native": "Okay, okay. ऐसे आपका क्या grade लगता है?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 30.04,
      "end_s": 31.84,
      "text_en": "Many things are required, you send the mail first.",
      "text_native": "बहुत कुछ लगता है, आप मेल डालो पहले।"
    },
    {
      "ucid": "21112178590731491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 32.24,
      "end_s": 34.44,
      "text_en": "This is your mail, info@Kanika Group?",
      "text_native": "ये आपका मेल है info at the rate Kanika Group?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 12,
      "speaker": "customer",
      "start_s": 35.24,
      "end_s": 36.04,
      "text_en": "What are you saying?",
      "text_native": "क्या कह रहे हो?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 13,
      "speaker": "agent",
      "start_s": 36.34,
      "end_s": 39.24,
      "text_en": "Your email ID is this one, info@Kanika Group?",
      "text_native": "आपका email ID ये info at the rate Kanika Group यही वाला है?"
    },
    {
      "ucid": "21112178590731491",
      "idx": 14,
      "speaker": "customer",
      "start_s": 39.44,
      "end_s": 41.14,
      "text_en": "Yes, kanikagroup.in",
      "text_native": "हाँ, kanikagroup.in"
    },
    {
      "ucid": "21112178590731491",
      "idx": 15,
      "speaker": "agent",
      "start_s": 41.44,
      "end_s": 42.84,
      "text_en": "Okay, alright I'll send it.",
      "text_native": "ठीक है, चलो मैं डालता हूँ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178590731491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178590731491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went straight to asking about requirements without stating a benefit."
    },
    {
      "ucid": "21112178590731491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent's one attempt at qualification was deflected by the customer."
    },
    {
      "ucid": "21112178590731491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178590731491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for wire rods?",
      "comment": "Agent successfully asked if a requirement exists and attempted to get the grade, showing intent to qualify."
    },
    {
      "ucid": "21112178590731491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, alright I'll send it.",
      "comment": "Agent committed to the next step requested by the customer, which was to send an email."
    }
  ],
  "objections": [
    {
      "ucid": "21112178590731491",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Will you send me a mail? ... you send the mail first.",
      "response": "Okay, alright I'll send it."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}