{
  "ucid": "21112178584754252",
  "call_date": "2026-08-04",
  "start_time": "2026-08-04 18:15:42",
  "end_time": "2026-08-04 18:17:14",
  "duration_sec": 92,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Does_not_deal_Steel",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA23976310c9e74a68df15a0b83a11fbaf.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 6,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"4489\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"fbde6b9df910e0b1fb30df60219702f9/1679873456458134320\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैल हैलो।\",\"channel\":1,\"start\":0,\"end\":1.999875},{\"transcript\":\"हैलो  हैलो जी हब लोग वनसे बाद कर रहा हूँ नमस्कार सर।\",\"channel\":0,\"start\":2.599875,\"end\":4.999875},{\"transcript\":\"न नॉट।\",\"channel\":1,\"start\":6.599875,\"end\":7.199875},{\"transcript\":\"जी बात हुई थी फिर आपके पहले दीजीजे।\",\"channel\":0,\"start\":8.399875,\"end\":10.799875},{\"transcript\":\"ह ।\",\"channel\":0,\"start\":12.199875,\"end\":12.799875},{\"transcript\":\"नी बट अभी एक महीने कुछ इन्वेस्टिंग वगैरह सब कुछ आपके मतलब फिलहाल तो कुछ कर ही नहीं रहाूँ।\",\"channel\":1,\"start\":12.799875,\"end\":17.799875},{\"transcript\":\"हा ा ू सेरे।\",\"channel\":0,\"start\":15.399875,\"end\":16.199875},{\"transcript\":\"अच्छा अच्छा तो आपने अकाउन्ट क्यों बनाया सर।\",\"channel\":0,\"start\":18.599875,\"end\":20.799875},{\"transcript\":\"ककौनस।\",\"channel\":1,\"start\":21.199875,\"end\":21.799875},{\"transcript\":\"आप आप इश्वरी इंटरप्राइज करके अकाउन्ट बनाया है बता हमारे प्लेटफार्म पे तो कुछ देख रहे होंगे।\",\"channel\":0,\"start\":21.599875,\"end\":27.399875},{\"transcript\":\"अच्छ अच्छा अच्छा अच्छा ओके ओके आप जिंलस्कील से बोल।\",\"channel\":1,\"start\":26.199875,\"end\":30.199875},{\"transcript\":\"हाँी ँ ी हँधी।\",\"channel\":0,\"start\":30.399875,\"end\":31.399875},{\"transcript\":\"हाँ ह मैने इं।\",\"channel\":1,\"start\":31.199875,\"end\":32.799875},{\"transcript\":\"कही कोई नहीं कोई नहीं वही पूछ रहा था मतलब।\",\"channel\":0,\"start\":34.399875,\"end\":38.199875},{\"transcript\":\"हाँ हाँ मैने आप हाँ कॉल आया था आपकी तरफ से बट मेरा रेक्विरेमेंट छोटा छोटा यी।\",\"channel\":1,\"start\":36.999875,\"end\":43.799875},{\"transcript\":\"हाँ हाँ।\",\"channel\":0,\"start\":40.799875,\"end\":41.799875},{\"transcript\":\"हा मतलब मैं सात आठ सौ किलो या एक टन का महीने तक का लेताहँ\",\"channel\":1,\"start\":44.399875,\"end\":48.799875},{\"transcript\":\"ओके ओके हाँ तो वो तो पॉसिबल नहीं हो पा था।\",\"channel\":0,\"start\":49.799875,\"end\":52.999875},{\"transcript\":\"हो आप आपके रिफरेशन चा नें बताया की कम से कम फर्स्ट।\",\"channel\":1,\"start\":50.799875,\"end\":54.799875},{\"transcript\":\"हाँ हाँ।\",\"channel\":0,\"start\":53.199875,\"end\":53.799875},{\"transcript\":\"जी चीजे वो पॉसिबल नहीं हो पाता वही।\",\"channel\":0,\"start\":56.599875,\"end\":58.999875},{\"transcript\":\"हाँ हाँ तो मैं होपाइ\",\"channel\":1,\"start\":57.799875,\"end\":59.199875},{\"transcript\":\"ठ ठीक है ठीक है सर फिर तो।\",\"channel\":0,\"start\":61.399875,\"end\":63.199875},{\"transcript\":\"स  सॉरीसॉर।\",\"channel\":1,\"start\":63.799875,\"end\":64.389875},{\"transcript\":\"ओक ओक।\",\"channel\":0,\"start\":64.999875,\"end\":65.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":21112178584754252,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":21112178584754252,\"CallDate\":\"2026-08-04\",\"StartTime\":\"2026-08-04 18:15:42\",\"EndTime\":\"2026-08-04 18:17:14\",\"CallDuration\":\"00:01:32\",\"CampaignName\":\"MSME_IS_India_ProductOpps_PROG_261225\",\"Disposition\":\"Does_not_deal_Steel\",\"AgentName\":\"Sajal Bhaskar\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA23976310c9e74a68df15a0b83a11fbaf.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-08-04\",\"CallStartTime\":\"2026-08-04 18:15:42\",\"CallEndTime\":\"2026-08-04 18:17:14\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/21112178584754252__DIA23976310c9e74a68df15a0b83a11fbaf.mp3",
  "audio_bytes": 200664,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 25,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 66.888,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, I'm speaking from JSW One, greetings sir.   (हॅलो, JSW One से बात कर रहा हूं, नमस्कार सर।)\n[5s] CUSTOMER: Uh not interested sir.   (अ नॉट इंटरेस्टेड सर।)\n[6s] AGENT: We had spoken before also, sir?   (बात हुई थी सर आपके पहले भी जी से?)\n[8s] CUSTOMER: No no no no, it didn't happen. But right now for a month, I am not doing any investing etc., I mean for now I am not doing anything at all.   (नहीं नहीं नहीं नहीं हुई। बट अभी एक महीने में कुछ investing वगेरा सब कुछ मतलब फिलहाल तो कुछ कर ही नहीं रहा हूं।)\n[14s] AGENT: Okay, so why did you create an account, sir?   (अच्छा, तो आपने अकाउंट क्यों बनाया सर?)\n[16s] CUSTOMER: Which one?   (कौनसा?)\n[16s] AGENT: You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something.   (आपने Ishwari Enterprise करके अकाउंट बनाया था ना हमारे platform पे? तो कुछ देख रहे होंगे।)\n[20s] CUSTOMER: Oh, okay. Okay okay. Are you speaking from Jindal Steel?   (अच्छा अच्छा। Okay okay. आप Jindal Steel से बोल रहे हो?)\n[22s] AGENT: Yes, yes.   (हांजी हांजी।)\n[23s] CUSTOMER: I thought it was Angel One. Sorry sorry, my bad, my bad.   (मैं Angel One समझा। Sorry sorry, my bad, my bad.)\n[25s] AGENT: No problem, no problem.   (कोई नहीं कोई नहीं।)\n[26s] CUSTOMER: Yes.   (हां।)\n[27s] AGENT: That's what I was thinking, I mean   (वही सोच रहा था मतलब)\n[28s] CUSTOMER: Your, yes, I had received a call from your side but my requirement is very small. I mean, I take about seven-eight hundred kilos or up to one ton of material per month.   (आपका हां, call आया था आपकी तरफ से बट मेरा requirement छोटा-छोटा ही होता है। मतलब मैं सात-आठ सौ किलो या एक ton का महीने तक का लेता हूं material.)\n[34s] AGENT: Okay okay. Yes, so that is not possible.   (Okay okay. हां तो वो तो possible नहीं हो पाता।)\n[36s] CUSTOMER: Your team itself told me that at least five tons is required by you.   (आपके team ने ही बताया कि कम से कम पांच ton का चाहिए आपको।)\n[39s] AGENT: Yes yes, that is not possible, that's it.   (जी जी, वो possible नहीं हो पाता वही।)\n[40s] CUSTOMER: That's what was discussed with me.   (वही बात हुई थी मेरे से।)\n[42s] AGENT: Alright, alright sir, then. Okay.   (ठीक है ठीक है सर, फिर तो। Okay.)\n[44s] CUSTOMER: Sorry sorry.\n[45s] AGENT: No problem.\n[46s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: The agent speaks a bit quickly at times, but the audio is generally easy to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You did an excellent job using the platform account to get past the initial 'not interested'. Once the customer confirmed their quantity is below our MOQ, you correctly ended the call politely and efficiently.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had created a platform account. The customer was initially confused, but then clarified their monthly requirement is only 0.7-1 ton. The customer was already aware from a previous call that this was below JSW's 5-ton minimum. The agent confirmed this was not possible and politely ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something.\", \"comment\": \"Agent correctly used the platform activity to re-engage the customer after an initial 'not interested' brush-off.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was correctly terminated due to a clear MOQ mismatch before any requirement revalidation could occur.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions, as the customer proactively stated their quantity was too low, disqualifying the lead.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The lead was disqualified on quantity before any discussion of price, stock, or timeline could take place.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You had created an account by the name of Ishwari Enterprise on our platform, right?\", \"comment\": \"The agent did not give a generic pitch and instead focused the conversation on the customer's platform activity.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did an excellent job using the platform account to get past the initial 'not interested'. Once the customer confirmed their quantity is below our MOQ, you correctly ended the call politely and efficiently.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had created a platform account. The customer was initially confused, but then clarified their monthly requirement is only 0.7-1 ton. The customer was already aware from a previous call that this was below JSW's 5-ton minimum. The agent confirmed this was not possible and politely ended the call.\"}",
  "error": null,
  "latency_ms": 43041,
  "input_tokens": 3359,
  "output_tokens": 688,
  "created_at": "2026-09-03 09:22:43",
  "sentiment": "negative",
  "sentiment_score": -0.527,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 20,
  "lex_hits": 29,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.417,
  "agent_talk_sec": 16.3,
  "customer_talk_sec": 22.8,
  "dead_air_sec": 52.9,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 301.8,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 12,
  "discovery_qs": 3,
  "words_agent": 82,
  "words_customer": 118,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584754252",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178584754252",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 4.18,
      "text_en": "Hello, I'm speaking from JSW One, greetings sir.",
      "text_native": "हॅलो, JSW One से बात कर रहा हूं, नमस्कार सर।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.78,
      "end_s": 5.9,
      "text_en": "Uh not interested sir.",
      "text_native": "अ नॉट इंटरेस्टेड सर।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.29,
      "end_s": 7.98,
      "text_en": "We had spoken before also, sir?",
      "text_native": "बात हुई थी सर आपके पहले भी जी से?"
    },
    {
      "ucid": "21112178584754252",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.18,
      "end_s": 13.1,
      "text_en": "No no no no, it didn't happen. But right now for a month, I am not doing any investing etc., I mean for now I am not doing anything at all.",
      "text_native": "नहीं नहीं नहीं नहीं हुई। बट अभी एक महीने में कुछ investing वगेरा सब कुछ मतलब फिलहाल तो कुछ कर ही नहीं रहा हूं।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.67,
      "end_s": 15.17,
      "text_en": "Okay, so why did you create an account, sir?",
      "text_native": "अच्छा, तो आपने अकाउंट क्यों बनाया सर?"
    },
    {
      "ucid": "21112178584754252",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 15.93,
      "text_en": "Which one?",
      "text_native": "कौनसा?"
    },
    {
      "ucid": "21112178584754252",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.08,
      "end_s": 19.5,
      "text_en": "You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something.",
      "text_native": "आपने Ishwari Enterprise करके अकाउंट बनाया था ना हमारे platform पे? तो कुछ देख रहे होंगे।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 21.9,
      "text_en": "Oh, okay. Okay okay. Are you speaking from Jindal Steel?",
      "text_native": "अच्छा अच्छा। Okay okay. आप Jindal Steel से बोल रहे हो?"
    },
    {
      "ucid": "21112178584754252",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 22.58,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.66,
      "end_s": 24.9,
      "text_en": "I thought it was Angel One. Sorry sorry, my bad, my bad.",
      "text_native": "मैं Angel One समझा। Sorry sorry, my bad, my bad."
    },
    {
      "ucid": "21112178584754252",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 25.7,
      "text_en": "No problem, no problem.",
      "text_native": "कोई नहीं कोई नहीं।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 26.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 28.0,
      "text_en": "That's what I was thinking, I mean",
      "text_native": "वही सोच रहा था मतलब"
    },
    {
      "ucid": "21112178584754252",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 34.2,
      "text_en": "Your, yes, I had received a call from your side but my requirement is very small. I mean, I take about seven-eight hundred kilos or up to one ton of material per month.",
      "text_native": "आपका हां, call आया था आपकी तरफ से बट मेरा requirement छोटा-छोटा ही होता है। मतलब मैं सात-आठ सौ किलो या एक ton का महीने तक का लेता हूं material."
    },
    {
      "ucid": "21112178584754252",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 36.2,
      "text_en": "Okay okay. Yes, so that is not possible.",
      "text_native": "Okay okay. हां तो वो तो possible नहीं हो पाता।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 38.9,
      "text_en": "Your team itself told me that at least five tons is required by you.",
      "text_native": "आपके team ने ही बताया कि कम से कम पांच ton का चाहिए आपको।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 17,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 40.5,
      "text_en": "Yes yes, that is not possible, that's it.",
      "text_native": "जी जी, वो possible नहीं हो पाता वही।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 41.7,
      "text_en": "That's what was discussed with me.",
      "text_native": "वही बात हुई थी मेरे से।"
    },
    {
      "ucid": "21112178584754252",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.4,
      "end_s": 43.9,
      "text_en": "Alright, alright sir, then. Okay.",
      "text_native": "ठीक है ठीक है सर, फिर तो। Okay."
    },
    {
      "ucid": "21112178584754252",
      "idx": 20,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 44.7,
      "text_en": "Sorry sorry.",
      "text_native": "Sorry sorry."
    },
    {
      "ucid": "21112178584754252",
      "idx": 21,
      "speaker": "agent",
      "start_s": 45.1,
      "end_s": 45.7,
      "text_en": "No problem.",
      "text_native": "No problem."
    },
    {
      "ucid": "21112178584754252",
      "idx": 22,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584754252",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You had created an account by the name of Ishwari Enterprise on our platform, right? So you must have been looking for something.",
      "comment": "Agent correctly used the platform activity to re-engage the customer after an initial 'not interested' brush-off."
    },
    {
      "ucid": "21112178584754252",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was correctly terminated due to a clear MOQ mismatch before any requirement revalidation could occur."
    },
    {
      "ucid": "21112178584754252",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions, as the customer proactively stated their quantity was too low, disqualifying the lead."
    },
    {
      "ucid": "21112178584754252",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The lead was disqualified on quantity before any discussion of price, stock, or timeline could take place."
    },
    {
      "ucid": "21112178584754252",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "You had created an account by the name of Ishwari Enterprise on our platform, right?",
      "comment": "The agent did not give a generic pitch and instead focused the conversation on the customer's platform activity."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}