Call 21112178584417211 2026-08-04 · dhruv · 10:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Wrap up time exceeded :0 | full conversation 157 turns, clean transcript (0% inaudible) | Hindi | 157 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent stated 14mm was not in inventory, and 40mm was not available in the Gujarat stockyard and would need to be sourced from Taloja.
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +3/−8
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask if it was a good time to talk, failing to secure permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook; the customer immediately took control of the conversation with a complaint.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent failed to ask about what the customer manufactures, their end application, or monthly tonnage; the only discovery point hit (brands) was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Pitch (2-3 USPs)
if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that a
Qualify
I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons.
Summary
The call began with the customer complaining about a lack of response to a previous inquiry. The agent then engaged in a detailed negotiation for a large (~350 MT) HR sheet requirement for Baroda. Despite a poor start on pitch structure, the agent successfully qualified the requirement, handled a price objection by explaining landed cost, and committed to providing a revised quote. Some requested items were not in the local stockyard and would require sourcing from other locations.
Coaching
You allowed the customer's opening complaint to derail the pitch structure. Re-establish control by always executing the opener and hook before jumping into problem-solving.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, I was calling from JSW. Am I speaking with Mr. Joy sir? The agent introduced himself and the company but did not ask if it was a good time to talk, failing to secure permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I was looking at some requirement in some sheet metals. The agent did not provide a supply or price hook; the customer immediately took control of the conversation with a complaint. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | I want JSW, JSPL, SAIL, Tata, or Essar. The agent failed to ask about what the customer manufactures, their end application, or monthly tonnage; the only discovery point hit (brands) was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that additionally another 300 rupees per ton for loading... not charge you. When the customer objected to the price, the agent correctly pitched the USP of comparing landed cost by breaking down the freight and loading charges. |
| SL5 Qualify | 2 | pass | – | 2.0 | I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons. The agent successfully captured a large, detailed, multi-item requirement including thickness, width, quantity, and location (Baroda). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | But in this, please give me a reply as soon as possible... Okay. Understood. The agent committed to the next step of providing a quote, acknowledging the customer's request for a fast turnaround. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Dhruv bhai, your rate is already high. |
if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that additionally another 300 rupees per ton for loading... not charge you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.527 | 138.2s | 123.9s | 346.9s | 11.9s | 339.1 | 0 | 78 | 79 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
हॅलो.
customer
5.9s
Hmm.
हम्म.
agent
6.4s
Uh sir, I was calling from JSW. Am I speaking with Mr. Joy sir?
अह सर JSW से बात कर रहा था। मिस्टर जॉय सर से बात हो रही है?
customer
9.0s
Hmm.
हम्म.
agent
9.6s
Uh sir, I am calling from JSW One MSME head office. I was looking at some requirement in some sheet metals.
अह सर JSW One MSME हेड ऑफिस से बात कर रहा हूं। कुछ रिक्वायरमेंट मैं देख रहा था कुछ शीट मेटल्स में।
customer
13.2s
Check it, till date no reply comes.
चेक करें, आज तक कोई रिप्लाई नहीं आता है।
customer
15.7s
In fact, I have also put a requirement in JSW, it's been two months, till date no one has quoted a rate.
इनफैक्ट JSW में भी रिक्वायरमेंट डाला है, दो महीना हो गया, आज तक कोई रेट कोट नहीं किया है।
agent
20.4s
Sir, the last update I have, you had a rate difference of 1250, this I... with JSPL, sir.
सर मेरे पास जो लास्ट अपडेट है ना, आपको 1250 का रेट डिफरेंस था, ये मैंने सर JSPL के साथ।
agent
23.9s
We had spoken to them on 18th June 2026.
उनकी बात करके थे 18 जून 2026।
customer
25.9s
Yes, so there is a difference. After that, I have also put a requirement in JSW, in the Ahmedabad office.
हां तो डिफरेंस तो है। उसके बाद JSW में भी रिक्वायरमेंट डाला है अहमदाबाद ऑफिस में।
agent
29.8s
Hmm.
हम्म।
customer
30.4s
No one is giving a reply.
कोई रिप्लाई नहीं देने को हो रहा है।
agent
31.2s
Sir, in the Ahmedabad office, in the Ahmedabad office you will never get pricing, sir, because that is only a sales office.
सर अहमदाबाद ऑफिस में, अहमदाबाद ऑफिस में कभी आपको प्राइसिंग नहीं मिलेगा सर, क्योंकि वो सिर्फ सेल्स ऑफिस है।
customer
34.4s
Mumbai, I have also spoken with Mumbai. Our Roshan Lal ji is in Mumbai.
मुंबई, मुंबई से भी बात कर रखा है। अपने रोशन लाल जी मुंबई में है।
customer
37.5s
To him also a message...
उनको भी मैसेज...
agent
38.2s
He must be a distributor, right?
वो डिस्ट्रीब्यूटर होंगे ना?
customer
39.0s
No no no, he is an employee in JSW, yours.
ना ना ना, JSW में एम्प्लॉई है आपके।
agent
40.9s
What name did you say?
क्या नाम बोला आपने?
customer
41.8s
Roshan Lal.
रोशन लाल।
agent
42.9s
In JSW?
JSW में?
customer
43.8s
Yes. The one who used to sit there in Bellary before, at the plant. Now he has come to the Mumbai office.
हां। जो पहले उधर बेल्लारी में बैठते थे, प्लांट पे। अभी मुंबई ऑफिस में आ गए हैं।
agent
48.3s
Roshan Lal. One second.
रोशन लाल। एक सेकंड ना।
agent
50.2s
Let me see who this is.
देख लूं कौन है भाई ये।
agent
53.2s
Sir, in our org there is no such name. I was checking all the mails on my official mail ID itself.
सर हमारे ऑर्ग में तो नहीं है ऐसा कोई नाम का। मैं अपनी ऑफिशियल मेल आईडी पे ही सारे मेल्स चेक कर रहा था।
customer
57.0s
Shall I give you Roshan Lal's email ID?
मैं आपको रोशन लाल का ईमेल आईडी दे दूं मैं?
agent
58.5s
Yes, tell me.
हां बताइए।
customer
59.9s
roshan.lal@jsw.in
agent
62.0s
roshan.lal@jsw.in
agent
64.3s
One second. @jsw.in
एक सेकंड। @jsw.in
agent
70.8s
Sir, this profile is showing as deactivated to me on this.
सर ये प्रोफाइल तो इसपे डीएक्टिवेटेड दिखा रही है मेरेको।
customer
72.8s
Huh?
हैं?
agent
73.5s
This profile is showing as deactivated to me on this.
ये प्रोफाइल तो डीएक्टिवेटेड दिखा रही है मेरेको इसपे।
customer
75.2s
No, even now, as of today, he is there only, he is in Mumbai only.
नहीं अभी भी आज की डेट में उधर ही है, मुंबई में ही है वो।
agent
78.1s
I don't know sir, what it's showing in this for now, but he is not with us, sir.
पता नहीं सर फिलहाल इसमें तो क्या बता रहा है बट अपने है नहीं सर।
agent
81.2s
Otherwise I...
नहीं तो मैं...
customer
81.6s
Now my, my, my inquiry that was there, which you are saying you had replied to me on 26th June,
अभी मेरा, मेरा जो, मेरी जो इंक्वायरी थी, जो आप बोल रहे हो आपके पास 26 जून को आप मेरेको रिप्लाई किए थे,
customer
85.3s
are there any rate changes in that?
उसमें कुछ रेट चेंजेस है?
agent
86.6s
Yes, the rates have increased, sir.
हां, रेट तो बढ़े हैं ना सर।
customer
88.2s
Have they increased or decreased?
बढ़े हैं कि कम हुए हैं?
agent
89.3s
Increased, they have increased sir. They don't decrease. The rain has ended.
बढ़े, बढ़े हैं सर। कम नहीं होते ना। बारिश खत्म हो गई है।
customer
91.8s
Okay. The rain hasn't even started yet, how did it end before that, brother?
ओके। बारिश अभी शुरू भी नहीं हुई उससे पहले खत्म कैसे हो गई भाई?
agent
94.8s
Sir, half of Gujarat has drowned, now how much more rain will you make happen, sir?
सर आधा गुजरात तो डूब गया अब और कितनी बारिश करवाओगे सर?
customer
97.3s
Just because half of Gujarat drowned, you don't call that rain.
खाली आधा गुजरात डूबने से थोड़ी बारिश बोलते हैं उसको।
agent
100.0s
No sir, for those who drowned, for them it has rained, right sir. Not for us.
नहीं सर, जिनके जो जो डूब गए उनके लिए तो बारिश हो गया ना सर। अपने लिए नहीं है।
customer
102.2s
That is also there. Right, that's right.
वो भी तो है। सही, सही बात है।
agent
103.8s
That's why, for us it feels like that, right, the ones who it happened to, they are in trouble, right boss.
इसके लिए, अपने लिए ऐसा लग रहा है ना, जिनका हुआ उनको तो तकलीफ ना मालिक।
customer
106.5s
Hmm hmm.
हम्म हम्म।
agent
107.2s
That's why. Meaning the market is getting activated again, that's what I mean to say. So the market is picking up, because of this the pricing is going up.
इसके लिए। मतलब मार्केट वापिस एक्टिवेट हो रही है, मेरा बोलने का वो मतलब है। तो पिकअप पकड़ रहा है मार्केट, इसकी वजह से प्राइसिंग ऊपर जा रहा है।
customer
111.6s
What is the rate as of today?
अभी आज की डेट में क्या रेट है?
agent
113.0s
Today it is, seth, 58,250. Ex-Ahmedabad.
आज चल रहा है सेठ 58,250। एक्स अहमदाबाद।
customer
115.8s
Hmm.
हम्म।
agent
116.6s
And if you say delivered, then 59,500.
और डिलीवर्ड अगर आप बोलो तो 59,500।
customer
118.5s
How much?
कितना?
agent
119.4s
59,500 delivered.
59,500 डिलीवर्ड।
customer
120.9s
59,500?
agent
122.2s
Hmm.
हम्म।
customer
122.9s
Delivered where?
डिलीवर्ड कहां पे?
agent
124.3s
The address of yours that is showing in my system, sir, of Baroda, I am telling you according to that. Yes, the Vadodara one.
जो मेरे पास आपका सिस्टम में एड्रेस दिखा रहा है ना सर, बरोडा का, उसी के हिसाब से बता रहा हूं। हां, वड़ोदरा वाला।
agent
128.0s
But there is a provision in this, if you have, say, an arrangement for transport that can do it, then in that, understand seth, the 1000 rupees, 1250 rupees for freight that will be reduced from our side, that, and apart from that additionally another 300 rupees per ton for loading that is charged, that also we will, I mean, not charge you.
इसमें लेकिन एक प्रोविजन है, अगर आपके पास समझो ट्रांसपोर्ट का जुगाड़ है जो कर सकता है, तो उसके अंदर समझो ना सेठ, जो हजार रुपए, 1250 रुपए फ्रेट का तो जो कम होगा हमारे साइड से वो, उसके अलावा एडिशनल और 300 रुपए पर टन जो लोडिंग का लगता है ना, वो भी मतलब नहीं चार्ज करेंगे आपको।
customer
136.2s
No, in the 58,500 that you are saying, what will be reduced in that, first tell me that.
नहीं 58,500 में जो आप बोल रहे हो, उसमें क्या कम होगा पहले तो वो बताइए।
agent
139.4s
In 58,500, seth, look, within 58,500 you will get, this is, I mean, the ex-Ahmedabad price.
58,500 में सेठ देखो, 58,500 के अंदर आपको, ये मतलब एक्स अहमदाबाद का प्राइस है।
customer
142.8s
Hmm.
हम्म।
agent
143.5s
In this, I can give you a cashback of 300 rupees. Per ton.
इसमें आपको मैं 300 रुपए का कैशबैक दे सकता हूं। पर टन।
customer
146.2s
The rate is coming out to be high. What is your name, brother?
रेट ज्यादा आ रहा है। आपका नाम क्या है भैया?
agent
147.8s
Dhruv.
ध्रुव।
agent
148.8s
Dhruv, Dhruv Sharma.
ध्रुव, ध्रुव शर्मा।
customer
149.9s
Dhruv bhai, your rate is already high. If you can reduce the rate, then we can process something further in it.
ध्रुव भाई, आपका रेट पहले से ही ज्यादा आ रहा है। रेट अगर कम कर सकते हैं, तो फिर मैं आगे उसमें प्रोसेस करें कुछ।
agent
154.4s
Tell me your targeted price, boss.
आपका टारगेटेड प्राइस बताओ ना मालिक।
customer
155.5s
My target price is 57 rupees, 57.
मेरा टारगेट प्राइस 57 रुपए है, 57।
agent
157.6s
For 57, seth, I won't be able to give JSW. I can give NMDC or something, will that work?
57 में सेठ JSW नहीं दे पाऊंगा। NMDC या कुछ दे दूंगा, चलेगा?
customer
160.8s
NMDC won't work.
NMDC का नहीं चलेगा।
customer
162.1s
I want JSW, JSPL, SAIL, Tata, or Essar.
मेरेको चाहिए JSW, JSPL, SAIL, Tata, या Essar।
agent
165.3s
A-minus, meaning, I understood.
ए माइनस मतलब, समझ गया।
customer
166.4s
Hmm hmm.
हम्म हम्म।
agent
167.1s
Okay, I'll do one thing. I'll take a target price of 57, 57,250 and in this, from 2.5 to 12, I'll take a valuation for a tentative quantity of 100 tons and tell you what ex-Ahmedabad price I can give.
ठीक है, मैं एक काम करता हूं। मैं 57, 57,250 का टारगेट प्राइस लेता हूं और इसमें ढाई से लेके 12 तक में एक टेंटेटिव 100 टन की क्वांटिटी का वैल्यूएशन पकड़ता हूं और आपको बताता हूं कि एक्स अहमदाबाद क्या प्राइस दे सकता हूं।
customer
174.2s
No no, in that, as I have already given you the quantity.
नहीं नहीं, उसमें जैसे मैंने आपको क्वांटिटी भी दे रखी है ऑलरेडी।
agent
176.5s
Yes, I have that, as per 20-20 tons.
हां, वो तो है मेरे पास, 20-20 टन के हिसाब से।
customer
178.0s
So then on that itself, let's not go for a tentative quantity.
तो तो उसी के ऊपर अपने, टेंटेटिव क्वांटिटी पे ना जाएं हम।
agent
180.1s
Yes, yes.
हां हां।
customer
180.4s
Target the exact quantity itself.
एक्जेक्ट क्वांटिटी को ही टारगेट कीजिए आप।
agent
181.4s
105 tons, yes, it's 105 tons on this.
105 टन, हां, 105 टन है इसपे।
customer
183.0s
It's not 105, it will be more.
105 नहीं है, ज्यादा होगा।
agent
184.4s
No sir, I have 3, 5, 6, 8, 10, 12, these are the only sizes.
नहीं सर, मेरे पास तीन, पांच, छह, आठ, 10, 12, यही साइजेस है।
agent
186.6s
1500 by 6, 1500 by 6,300.
1500 बाय 6, 1500 बाय 6,300।
customer
188.2s
One minute, one minute, I'll take it out and give it to you again.
एक मिनट, एक मिनट, मैं आपको फिर से निकाल के देता हूं।
customer
194.0s
You note it down.
आप नोट कीजिए।
agent
195.1s
Yes boss, tell me.
हां मालिक, बोलिए ना।
customer
196.1s
I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons.
मेरेको 100 टन का रिक्वायरमेंट है इसका जो साइज है, 8mm 1500 6100, 100 टन।
agent
201.2s
Yes. 8 1500 100 tons.
हां। 8 1500 100 टन।
customer
204.4s
It's 8 1500 6000, 100 tons.
8 1500 6000, 100 टन है।
agent
206.2s
Hmm.
हम्म।
customer
206.8s
6 1500 6300, 50 tons.
6 1500 6300, 50 टन है।
agent
209.2s
6 1500 6300, 50 tons.
6 1500 6300, 50 टन।
customer
210.8s
Hmm.
हम्म।
customer
211.6s
Then 20 1500 6000, 20 tons.
फिर 20 1500 6000, 20 टन है।
agent
214.5s
Hmm.
हम्म।
customer
215.6s
12 1500 6000, 50 tons.
12 1500 6000, 50 टन है।
agent
217.8s
12 1500 6000.
12 1500 6000।
customer
219.5s
Hmm, this is 50 tons.
हम्म, ये 50 टन है।
agent
220.2s
Yes. 3 1500 6000, 5 tons.
हां। 3 1500 6000, 5 टन।
agent
222.4s
Hmm.
हम्म।
customer
223.4s
Then 14 1500 6000, 50 tons.
फिर 14 1500 6000, 50 टन।
agent
227.2s
14, I won't have 14 1500, seth.
14, 14 1500 नहीं होगा सेठ मेरे पास।
customer
229.3s
So?
तो?
agent
229.8s
I'll check. I mean no, it's not in the inventory.
मैं चेक कर लेता हूं। मतलब नहीं, इन्वेंटरी में तो नहीं है।
customer
231.4s
You just write it down.
आप लिखिए तो सही।
agent
232.2s
You just write it down, I am doing it sir, I am noting it down.
आप लिखिए तो सही, कर रहा हूं ना सर, कर रहा हूं मैं नोट डाउन।
customer
234.4s
Then 5 1500 6000, 50 tons.
फिर 5 1500 6000, 50 टन है।
agent
236.7s
Hmm.
हम्म।
customer
237.5s
Then 16 2000 by 8000, 12 tons.
फिर 16 2000 बाय 8000, 12 टन।
agent
240.5s
16 1500 by 8000.
16 1500 बाय 8000।
customer
242.2s
16 2000 by 8000.
16 2000 बाय 8000।
agent
243.2s
16 2000 by 8000, okay. 12 tons.
16 2000 बाय 8000, ठीक है। 12 टन।
customer
245.1s
Hmm.
हम्म।
customer
245.9s
Do you have a provision for 40mm, sir?
40mm का आपके पास है प्रोविजन सर?
agent
247.6s
Sir, 40mm I can do from Taloja. I won't have it in Gujarat.
सर 40mm तलोजा से कर पाऊंगा मैं। गुजरात में नहीं होगा मेरे पास।
customer
250.0s
Yes, no problem. 40mm 1500 6000.
हां कोई बात नहीं। 40mm 1500 6000।
agent
252.1s
Hmm.
हम्म।
customer
252.8s
Its quantity is 12 tons.
उसका क्वांटिटी है 12 टन।
agent
254.6s
Okay.
ठीक है।
customer
255.6s
Now how much quantity is it, you check.
अभी कितना क्वांटिटी हुआ आप चेक कीजिए।
agent
257.4s
200, 220, 270, 275, 24, it's around 340, 350.
200, 220, 270, 275, 24, 340, 350 के आसपास है।
customer
262.1s
Yes, that is our requirement.
हां, वो है अपना रिक्वायरमेंट।
agent
263.6s
And is this a single shot purchase or in phases, seth?
और ये सिंगल शॉट परचेस है कि फेजेस में है सेठ?
customer
265.3s
Single, single shot purchase.
सिंगल, सिंगल शॉट परचेस।
customer
266.7s
Inspection will be there in this.
इंस्पेक्शन आएगा इसमें।
agent
268.0s
Third party inspection will be there?
थर्ड पार्टी इंस्पेक्शन जाएगा?
customer
269.0s
Yes, TPI will be applicable in this, yes.
हां, TPI लगेगा इसमें, हां।
agent
270.5s
We'll get it done, no problem. It will be processed in con-buy. So that is okay.
करवा लेंगे, कोई दिक्कत नहीं। कन-बाय में प्रोसेस होगा। सो दैट इज ओके।
customer
273.1s
Hmm.
हम्म।
agent
273.7s
And if, say, seth, if I do this material directly from the plant, then will the person go to the Vijayanagar or Dolvi plant?
और अगर समझो सेठ अगर ये मटेरियल मैं सीधा प्लांट से करता हूं, तो विजयनगर या डोल्वी प्लांट में जाएगा बंदा?
customer
277.6s
Yes, he will go.
हां जाएगा।
agent
278.6s
Yes, I am just confirming that because I will have to check the pricing for the service entity.
हां, वही कंफर्म कर रहा हूं क्योंकि क्या है मेरेको सर्विस एंटिटी के लिए प्राइसिंग चेक करना पड़ेगा।
customer
280.8s
If, if he is going to Vijayanagar, then that will be the best.
अगर जो, अगर जो विजयनगर जा रहा है, तो सबसे बेस्ट हो जाएगा वो।
agent
284.1s
Yes, I mean my major HR chunk, sir, I will do from Vijayanagar only.
हां, मतलब मेरा मेजर HR चंक तो सर मैं विजयनगर से ही करूंगा।
customer
286.5s
Hmm.
हम्म।
agent
287.1s
It's just that what price I have to give, I have to check that, from where I can set the price for you.
बस वही है कि मेरेको प्राइस क्या देना है, मेरेको वो चेक करना है कि प्राइस कहां से बिठा सकता हूं मैं आपको।
customer
290.2s
You try, make an effort to go below 57.
आप 57 से नीचे जाने का प्रयास, कोशिश करो।
agent
292.4s
Sir, below 57, yes, it's difficult but I can try.
सर 57 से नीचे, हां, मुश्किल है बट ट्राय कर सकता हूं मैं।
customer
295.2s
Now, now listen to me. After this, I have one of 967 tons, one of 490 tons, and one of 365 tons. Those three are for different destinations.
अभी, अभी मेरी बात सुनिए। इसके बाद मेरे पास एक 967 टन का है, एक 490 टन का है, और एक 365 टन का है। वो तीनों अलग-अलग डेस्टिनेशन पे है।
customer
300.8s
Once this, our, this Baroda one is finalized, after that I am also sending you these three.
ये एक बार अपना, ये बरोडा वाला फाइनल हो जाए उसके बाद ये तीन का भी मैं डाल रहा हूं आपको।
agent
304.4s
Okay, right. Let me first work on this.
ठीक है ना। मैं इसको पहले इसपे वर्कआउट करूं तो मुझे।
customer
306.6s
Hmm.
हम्म।
customer
307.2s
But in this, please give me a reply as soon as possible.
पर इसमें मेरेको रिप्लाई जितना जल्दी हो सके उतना दीजिएगा।
customer
309.8s
Because I am almost at the final stage of delivery now.
क्योंकि मैं ऑलमोस्ट फाइनल स्टेज पे हूं डिलीवरी में अभी।
agent
312.6s
Okay.
ठीक है।
agent
313.5s
Understood.
समझ गया।
agent
314.4s
Okay sir.
ठीक है सर।
customer
315.0s
You said your name is Dhruv Sharma, right?
आपका नाम ध्रुव शर्मा बोले ना?
agent
316.5s
Yes, Dhruv Sharma.
हां, ध्रुव शर्मा।
customer
317.7s
Okay.
ओके।
customer
318.8s
Where are you based?
आप कहां बैठते हो?
agent
319.8s
I am at JSW Steel Head Office, Mumbai, BKC.
मैं JSW स्टील हेड ऑफिस, मुंबई, बीकेसी।
customer
322.1s
Okay.
ओके।
agent
323.1s
Yes.
हां।
agent
323.9s
Okay.
ठीक है।
customer
324.6s
Okay.
ओके।