{
  "ucid": "21112178584417211",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 17:19:32",
  "end_time": "1899-12-30 17:29:41",
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  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो.)\n[6s] CUSTOMER: Hmm.   (हम्म.)\n[6s] AGENT: Uh sir, I was calling from JSW. Am I speaking with Mr. Joy sir?   (अह सर JSW से बात कर रहा था। मिस्टर जॉय सर से बात हो रही है?)\n[9s] CUSTOMER: Hmm.   (हम्म.)\n[10s] AGENT: Uh sir, I am calling from JSW One MSME head office. I was looking at some requirement in some sheet metals.   (अह सर JSW One MSME हेड ऑफिस से बात कर रहा हूं। कुछ रिक्वायरमेंट मैं देख रहा था कुछ शीट मेटल्स में।)\n[13s] CUSTOMER: Check it, till date no reply comes.   (चेक करें, आज तक कोई रिप्लाई नहीं आता है।)\n[16s] CUSTOMER: In fact, I have also put a requirement in JSW, it's been two months, till date no one has quoted a rate.   (इनफैक्ट JSW में भी रिक्वायरमेंट डाला है, दो महीना हो गया, आज तक कोई रेट कोट नहीं किया है।)\n[20s] AGENT: Sir, the last update I have, you had a rate difference of 1250, this I... with JSPL, sir.   (सर मेरे पास जो लास्ट अपडेट है ना, आपको 1250 का रेट डिफरेंस था, ये मैंने सर JSPL के साथ।)\n[24s] AGENT: We had spoken to them on 18th June 2026.   (उनकी बात करके थे 18 जून 2026।)\n[26s] CUSTOMER: Yes, so there is a difference. After that, I have also put a requirement in JSW, in the Ahmedabad office.   (हां तो डिफरेंस तो है। उसके बाद JSW में भी रिक्वायरमेंट डाला है अहमदाबाद ऑफिस में।)\n[30s] AGENT: Hmm.   (हम्म।)\n[30s] CUSTOMER: No one is giving a reply.   (कोई रिप्लाई नहीं देने को हो रहा है।)\n[31s] AGENT: Sir, in the Ahmedabad office, in the Ahmedabad office you will never get pricing, sir, because that is only a sales office.   (सर अहमदाबाद ऑफिस में, अहमदाबाद ऑफिस में कभी आपको प्राइसिंग नहीं मिलेगा सर, क्योंकि वो सिर्फ सेल्स ऑफिस है।)\n[34s] CUSTOMER: Mumbai, I have also spoken with Mumbai. Our Roshan Lal ji is in Mumbai.   (मुंबई, मुंबई से भी बात कर रखा है। अपने रोशन लाल जी मुंबई में है।)\n[38s] CUSTOMER: To him also a message...   (उनको भी मैसेज...)\n[38s] AGENT: He must be a distributor, right?   (वो डिस्ट्रीब्यूटर होंगे ना?)\n[39s] CUSTOMER: No no no, he is an employee in JSW, yours.   (ना ना ना, JSW में एम्प्लॉई है आपके।)\n[41s] AGENT: What name did you say?   (क्या नाम बोला आपने?)\n[42s] CUSTOMER: Roshan Lal.   (रोशन लाल।)\n[43s] AGENT: In JSW?   (JSW में?)\n[44s] CUSTOMER: Yes. The one who used to sit there in Bellary before, at the plant. Now he has come to the Mumbai office.   (हां। जो पहले उधर बेल्लारी में बैठते थे, प्लांट पे। अभी मुंबई ऑफिस में आ गए हैं।)\n[48s] AGENT: Roshan Lal. One second.   (रोशन लाल। एक सेकंड ना।)\n[50s] AGENT: Let me see who this is.   (देख लूं कौन है भाई ये।)\n[53s] AGENT: Sir, in our org there is no such name. I was checking all the mails on my official mail ID itself.   (सर हमारे ऑर्ग में तो नहीं है ऐसा कोई नाम का। मैं अपनी ऑफिशियल मेल आईडी पे ही सारे मेल्स चेक कर रहा था।)\n[57s] CUSTOMER: Shall I give you Roshan Lal's email ID?   (मैं आपको रोशन लाल का ईमेल आईडी दे दूं मैं?)\n[58s] AGENT: Yes, tell me.   (हां बताइए।)\n[60s] CUSTOMER: roshan.lal@jsw.in\n[62s] AGENT: roshan.lal@jsw.in\n[64s] AGENT: One second. @jsw.in   (एक सेकंड। @jsw.in)\n[71s] AGENT: Sir, this profile is showing as deactivated to me on this.   (सर ये प्रोफाइल तो इसपे डीएक्टिवेटेड दिखा रही है मेरेको।)\n[73s] CUSTOMER: Huh?   (हैं?)\n[74s] AGENT: This profile is showing as deactivated to me on this.   (ये प्रोफाइल तो डीएक्टिवेटेड दिखा रही है मेरेको इसपे।)\n[75s] CUSTOMER: No, even now, as of today, he is there only, he is in Mumbai only.   (नहीं अभी भी आज की डेट में उधर ही है, मुंबई में ही है वो।)\n[78s] AGENT: I don't know sir, what it's showing in this for now, but he is not with us, sir.   (पता नहीं सर फिलहाल इसमें तो क्या बता रहा है बट अपने है नहीं सर।)\n[81s] AGENT: Otherwise I...   (नहीं तो मैं...)\n[82s] CUSTOMER: Now my, my, my inquiry that was there, which you are saying you had replied to me on 26th June,   (अभी मेरा, मेरा जो, मेरी जो इंक्वायरी थी, जो आप बोल रहे हो आपके पास 26 जून को आप मेरेको रिप्लाई किए थे,)\n[85s] CUSTOMER: are there any rate changes in that?   (उसमें कुछ रेट चेंजेस है?)\n[87s] AGENT: Yes, the rates have increased, sir.   (हां, रेट तो बढ़े हैं ना सर।)\n[88s] CUSTOMER: Have they increased or decreased?   (बढ़े हैं कि कम हुए हैं?)\n[89s] AGENT: Increased, they have increased sir. They don't decrease. The rain has ended.   (बढ़े, बढ़े हैं सर। कम नहीं होते ना। बारिश खत्म हो गई है।)\n[92s] CUSTOMER: Okay. The rain hasn't even started yet, how did it end before that, brother?   (ओके। बारिश अभी शुरू भी नहीं हुई उससे पहले खत्म कैसे हो गई भाई?)\n[95s] AGENT: Sir, half of Gujarat has drowned, now how much more rain will you make happen, sir?   (सर आधा गुजरात तो डूब गया अब और कितनी बारिश करवाओगे सर?)\n[97s] CUSTOMER: Just because half of Gujarat drowned, you don't call that rain.   (खाली आधा गुजरात डूबने से थोड़ी बारिश बोलते हैं उसको।)\n[100s] AGENT: No sir, for those who drowned, for them it has rained, right sir. Not for us.   (नहीं सर, जिनके जो जो डूब गए उनके लिए तो बारिश हो गया ना सर। अपने लिए नहीं है।)\n[102s] CUSTOMER: That is also there. Right, that's right.   (वो भी तो है। सही, सही बात है।)\n[104s] AGENT: That's why, for us it feels like that, right, the ones who it happened to, they are in trouble, right boss.   (इसके लिए, अपने लिए ऐसा लग रहा है ना, जिनका हुआ उनको तो तकलीफ ना मालिक।)\n[106s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[107s] AGENT: That's why. Meaning the market is getting activated again, that's what I mean to say. So the market is picking up, because of this the pricing is going up.   (इसके लिए। मतलब मार्केट वापिस एक्टिवेट हो रही है, मेरा बोलने का वो मतलब है। तो पिकअप पकड़ रहा है मार्केट, इसकी वजह से प्राइसिंग ऊपर जा रहा है।)\n[112s] CUSTOMER: What is the rate as of today?   (अभी आज की डेट में क्या रेट है?)\n[113s] AGENT: Today it is, seth, 58,250. Ex-Ahmedabad.   (आज चल रहा है सेठ 58,250। एक्स अहमदाबाद।)\n[116s] CUSTOMER: Hmm.   (हम्म।)\n[117s] AGENT: And if you say delivered, then 59,500.   (और डिलीवर्ड अगर आप बोलो तो 59,500।)\n[118s] CUSTOMER: How much?   (कितना?)\n[119s] AGENT: 59,500 delivered.   (59,500 डिलीवर्ड।)\n[121s] CUSTOMER: 59,500?\n[122s] AGENT: Hmm.   (हम्म।)\n[123s] CUSTOMER: Delivered where?   (डिलीवर्ड कहां पे?)\n[124s] AGENT: The address of yours that is showing in my system, sir, of Baroda, I am telling you according to that. Yes, the Vadodara one.   (जो मेरे पास आपका सिस्टम में एड्रेस दिखा रहा है ना सर, बरोडा का, उसी के हिसाब से बता रहा हूं। हां, वड़ोदरा वाला।)\n[128s] AGENT: But there is a provision in this, if you have, say, an arrangement for transport that can do it, then in that, understand seth, the 1000 rupees, 1250 rupees for freight that will be reduced from our side, that, and apart from that additionally another 300 rupees per ton for loading that is charged, that also we will, I mean, not charge you.   (इसमें लेकिन एक प्रोविजन है, अगर आपके पास समझो ट्रांसपोर्ट का जुगाड़ है जो कर सकता है, तो उसके अंदर समझो ना सेठ, जो हजार रुपए, 1250 रुपए फ्रेट का तो जो कम होगा हमारे साइड से वो, उसके अलावा एडिशनल और 300 रुपए पर टन जो लोडिंग का लगता है ना, वो भी मतलब नहीं चार्ज करेंगे आपको।)\n[136s] CUSTOMER: No, in the 58,500 that you are saying, what will be reduced in that, first tell me that.   (नहीं 58,500 में जो आप बोल रहे हो, उसमें क्या कम होगा पहले तो वो बताइए।)\n[139s] AGENT: In 58,500, seth, look, within 58,500 you will get, this is, I mean, the ex-Ahmedabad price.   (58,500 में सेठ देखो, 58,500 के अंदर आपको, ये मतलब एक्स अहमदाबाद का प्राइस है।)\n[143s] CUSTOMER: Hmm.   (हम्म।)\n[144s] AGENT: In this, I can give you a cashback of 300 rupees. Per ton.   (इसमें आपको मैं 300 रुपए का कैशबैक दे सकता हूं। पर टन।)\n[146s] CUSTOMER: The rate is coming out to be high. What is your name, brother?   (रेट ज्यादा आ रहा है। आपका नाम क्या है भैया?)\n[148s] AGENT: Dhruv.   (ध्रुव।)\n[149s] AGENT: Dhruv, Dhruv Sharma.   (ध्रुव, ध्रुव शर्मा।)\n[150s] CUSTOMER: Dhruv bhai, your rate is already high. If you can reduce the rate, then we can process something further in it.   (ध्रुव भाई, आपका रेट पहले से ही ज्यादा आ रहा है। रेट अगर कम कर सकते हैं, तो फिर मैं आगे उसमें प्रोसेस करें कुछ।)\n[154s] AGENT: Tell me your targeted price, boss.   (आपका टारगेटेड प्राइस बताओ ना मालिक।)\n[156s] CUSTOMER: My target price is 57 rupees, 57.   (मेरा टारगेट प्राइस 57 रुपए है, 57।)\n[158s] AGENT: For 57, seth, I won't be able to give JSW. I can give NMDC or something, will that work?   (57 में सेठ JSW नहीं दे पाऊंगा। NMDC या कुछ दे दूंगा, चलेगा?)\n[161s] CUSTOMER: NMDC won't work.   (NMDC का नहीं चलेगा।)\n[162s] CUSTOMER: I want JSW, JSPL, SAIL, Tata, or Essar.   (मेरेको चाहिए JSW, JSPL, SAIL, Tata, या Essar।)\n[165s] AGENT: A-minus, meaning, I understood.   (ए माइनस मतलब, समझ गया।)\n[166s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[167s] AGENT: Okay, I'll do one thing. I'll take a target price of 57, 57,250 and in this, from 2.5 to 12, I'll take a valuation for a tentative quantity of 100 tons and tell you what ex-Ahmedabad price I can give.   (ठीक है, मैं एक काम करता हूं। मैं 57, 57,250 का टारगेट प्राइस लेता हूं और इसमें ढाई से लेके 12 तक में एक टेंटेटिव 100 टन की क्वांटिटी का वैल्यूएशन पकड़ता हूं और आपको बताता हूं कि एक्स अहमदाबाद क्या प्राइस दे सकता हूं।)\n[174s] CUSTOMER: No no, in that, as I have already given you the quantity.   (नहीं नहीं, उसमें जैसे मैंने आपको क्वांटिटी भी दे रखी है ऑलरेडी।)\n[176s] AGENT: Yes, I have that, as per 20-20 tons.   (हां, वो तो है मेरे पास, 20-20 टन के हिसाब से।)\n[178s] CUSTOMER: So then on that itself, let's not go for a tentative quantity.   (तो तो उसी के ऊपर अपने, टेंटेटिव क्वांटिटी पे ना जाएं हम।)\n[180s] AGENT: Yes, yes.   (हां हां।)\n[180s] CUSTOMER: Target the exact quantity itself.   (एक्जेक्ट क्वांटिटी को ही टारगेट कीजिए आप।)\n[181s] AGENT: 105 tons, yes, it's 105 tons on this.   (105 टन, हां, 105 टन है इसपे।)\n[183s] CUSTOMER: It's not 105, it will be more.   (105 नहीं है, ज्यादा होगा।)\n[184s] AGENT: No sir, I have 3, 5, 6, 8, 10, 12, these are the only sizes.   (नहीं सर, मेरे पास तीन, पांच, छह, आठ, 10, 12, यही साइजेस है।)\n[187s] AGENT: 1500 by 6, 1500 by 6,300.   (1500 बाय 6, 1500 बाय 6,300।)\n[188s] CUSTOMER: One minute, one minute, I'll take it out and give it to you again.   (एक मिनट, एक मिनट, मैं आपको फिर से निकाल के देता हूं।)\n[194s] CUSTOMER: You note it down.   (आप नोट कीजिए।)\n[195s] AGENT: Yes boss, tell me.   (हां मालिक, बोलिए ना।)\n[196s] CUSTOMER: I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons.   (मेरेको 100 टन का रिक्वायरमेंट है इसका जो साइज है, 8mm 1500 6100, 100 टन।)\n[201s] AGENT: Yes. 8 1500 100 tons.   (हां। 8 1500 100 टन।)\n[204s] CUSTOMER: It's 8 1500 6000, 100 tons.   (8 1500 6000, 100 टन है।)\n[206s] AGENT: Hmm.   (हम्म।)\n[207s] CUSTOMER: 6 1500 6300, 50 tons.   (6 1500 6300, 50 टन है।)\n[209s] AGENT: 6 1500 6300, 50 tons.   (6 1500 6300, 50 टन।)\n[211s] CUSTOMER: Hmm.   (हम्म।)\n[212s] CUSTOMER: Then 20 1500 6000, 20 tons.   (फिर 20 1500 6000, 20 टन है।)\n[214s] AGENT: Hmm.   (हम्म।)\n[216s] CUSTOMER: 12 1500 6000, 50 tons.   (12 1500 6000, 50 टन है।)\n[218s] AGENT: 12 1500 6000.   (12 1500 6000।)\n[220s] CUSTOMER: Hmm, this is 50 tons.   (हम्म, ये 50 टन है।)\n[220s] AGENT: Yes. 3 1500 6000, 5 tons.   (हां। 3 1500 6000, 5 टन।)\n[222s] AGENT: Hmm.   (हम्म।)\n[223s] CUSTOMER: Then 14 1500 6000, 50 tons.   (फिर 14 1500 6000, 50 टन।)\n[227s] AGENT: 14, I won't have 14 1500, seth.   (14, 14 1500 नहीं होगा सेठ मेरे पास।)\n[229s] CUSTOMER: So?   (तो?)\n[230s] AGENT: I'll check. I mean no, it's not in the inventory.   (मैं चेक कर लेता हूं। मतलब नहीं, इन्वेंटरी में तो नहीं है।)\n[231s] CUSTOMER: You just write it down.   (आप लिखिए तो सही।)\n[232s] AGENT: You just write it down, I am doing it sir, I am noting it down.   (आप लिखिए तो सही, कर रहा हूं ना सर, कर रहा हूं मैं नोट डाउन।)\n[234s] CUSTOMER: Then 5 1500 6000, 50 tons.   (फिर 5 1500 6000, 50 टन है।)\n[237s] AGENT: Hmm.   (हम्म।)\n[238s] CUSTOMER: Then 16 2000 by 8000, 12 tons.   (फिर 16 2000 बाय 8000, 12 टन।)\n[240s] AGENT: 16 1500 by 8000.   (16 1500 बाय 8000।)\n[242s] CUSTOMER: 16 2000 by 8000.   (16 2000 बाय 8000।)\n[243s] AGENT: 16 2000 by 8000, okay. 12 tons.   (16 2000 बाय 8000, ठीक है। 12 टन।)\n[245s] CUSTOMER: Hmm.   (हम्म।)\n[246s] CUSTOMER: Do you have a provision for 40mm, sir?   (40mm का आपके पास है प्रोविजन सर?)\n[248s] AGENT: Sir, 40mm I can do from Taloja. I won't have it in Gujarat.   (सर 40mm तलोजा से कर पाऊंगा मैं। गुजरात में नहीं होगा मेरे पास।)\n[250s] CUSTOMER: Yes, no problem. 40mm 1500 6000.   (हां कोई बात नहीं। 40mm 1500 6000।)\n[252s] AGENT: Hmm.   (हम्म।)\n[253s] CUSTOMER: Its quantity is 12 tons.   (उसका क्वांटिटी है 12 टन।)\n[255s] AGENT: Okay.   (ठीक है।)\n[256s] CUSTOMER: Now how much quantity is it, you check.   (अभी कितना क्वांटिटी हुआ आप चेक कीजिए।)\n[257s] AGENT: 200, 220, 270, 275, 24, it's around 340, 350.   (200, 220, 270, 275, 24, 340, 350 के आसपास है।)\n[262s] CUSTOMER: Yes, that is our requirement.   (हां, वो है अपना रिक्वायरमेंट।)\n[264s] AGENT: And is this a single shot purchase or in phases, seth?   (और ये सिंगल शॉट परचेस है कि फेजेस में है सेठ?)\n[265s] CUSTOMER: Single, single shot purchase.   (सिंगल, सिंगल शॉट परचेस।)\n[267s] CUSTOMER: Inspection will be there in this.   (इंस्पेक्शन आएगा इसमें।)\n[268s] AGENT: Third party inspection will be there?   (थर्ड पार्टी इंस्पेक्शन जाएगा?)\n[269s] CUSTOMER: Yes, TPI will be applicable in this, yes.   (हां, TPI लगेगा इसमें, हां।)\n[270s] AGENT: We'll get it done, no problem. It will be processed in con-buy. So that is okay.   (करवा लेंगे, कोई दिक्कत नहीं। कन-बाय में प्रोसेस होगा। सो दैट इज ओके।)\n[273s] CUSTOMER: Hmm.   (हम्म।)\n[274s] AGENT: And if, say, seth, if I do this material directly from the plant, then will the person go to the Vijayanagar or Dolvi plant?   (और अगर समझो सेठ अगर ये मटेरियल मैं सीधा प्लांट से करता हूं, तो विजयनगर या डोल्वी प्लांट में जाएगा बंदा?)\n[278s] CUSTOMER: Yes, he will go.   (हां जाएगा।)\n[279s] AGENT: Yes, I am just confirming that because I will have to check the pricing for the service entity.   (हां, वही कंफर्म कर रहा हूं क्योंकि क्या है मेरेको सर्विस एंटिटी के लिए प्राइसिंग चेक करना पड़ेगा।)\n[281s] CUSTOMER: If, if he is going to Vijayanagar, then that will be the best.   (अगर जो, अगर जो विजयनगर जा रहा है, तो सबसे बेस्ट हो जाएगा वो।)\n[284s] AGENT: Yes, I mean my major HR chunk, sir, I will do from Vijayanagar only.   (हां, मतलब मेरा मेजर HR चंक तो सर मैं विजयनगर से ही करूंगा।)\n[286s] CUSTOMER: Hmm.   (हम्म।)\n[287s] AGENT: It's just that what price I have to give, I have to check that, from where I can set the price for you.   (बस वही है कि मेरेको प्राइस क्या देना है, मेरेको वो चेक करना है कि प्राइस कहां से बिठा सकता हूं मैं आपको।)\n[290s] CUSTOMER: You try, make an effort to go below 57.   (आप 57 से नीचे जाने का प्रयास, कोशिश करो।)\n[292s] AGENT: Sir, below 57, yes, it's difficult but I can try.   (सर 57 से नीचे, हां, मुश्किल है बट ट्राय कर सकता हूं मैं।)\n[295s] CUSTOMER: Now, now listen to me. After this, I have one of 967 tons, one of 490 tons, and one of 365 tons. Those three are for different destinations.   (अभी, अभी मेरी बात सुनिए। इसके बाद मेरे पास एक 967 टन का है, एक 490 टन का है, और एक 365 टन का है। वो तीनों अलग-अलग डेस्टिनेशन पे है।)\n[301s] CUSTOMER: Once this, our, this Baroda one is finalized, after that I am also sending you these three.   (ये एक बार अपना, ये बरोडा वाला फाइनल हो जाए उसके बाद ये तीन का भी मैं डाल रहा हूं आपको।)\n[304s] AGENT: Okay, right. Let me first work on this.   (ठीक है ना। मैं इसको पहले इसपे वर्कआउट करूं तो मुझे।)\n[307s] CUSTOMER: Hmm.   (हम्म।)\n[307s] CUSTOMER: But in this, please give me a reply as soon as possible.   (पर इसमें मेरेको रिप्लाई जितना जल्दी हो सके उतना दीजिएगा।)\n[310s] CUSTOMER: Because I am almost at the final stage of delivery now.   (क्योंकि मैं ऑलमोस्ट फाइनल स्टेज पे हूं डिलीवरी में अभी।)\n[313s] AGENT: Okay.   (ठीक है।)\n[314s] AGENT: Understood.   (समझ गया।)\n[314s] AGENT: Okay sir.   (ठीक है सर।)\n[315s] CUSTOMER: You said your name is Dhruv Sharma, right?   (आपका नाम ध्रुव शर्मा बोले ना?)\n[316s] AGENT: Yes, Dhruv Sharma.   (हां, ध्रुव शर्मा।)\n[318s] CUSTOMER: Okay.   (ओके।)\n[319s] CUSTOMER: Where are you based?   (आप कहां बैठते हो?)\n[320s] AGENT: I am at JSW Steel Head Office, Mumbai, BKC.   (मैं JSW स्टील हेड ऑफिस, मुंबई, बीकेसी।)\n[322s] CUSTOMER: Okay.   (ओके।)\n[323s] AGENT: Yes.   (हां।)\n[324s] AGENT: Okay.   (ठीक है।)\n[325s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 157,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "157 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "You allowed the customer's opening complaint to derail the pitch structure. Re-establish control by always executing the opener and hook before jumping into problem-solving.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent stated 14mm was not in inventory, and 40mm was not available in the Gujarat stockyard and would need to be sourced from Taloja.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The call began with the customer complaining about a lack of response to a previous inquiry. The agent then engaged in a detailed negotiation for a large (~350 MT) HR sheet requirement for Baroda. Despite a poor start on pitch structure, the agent successfully qualified the requirement, handled a price objection by explaining landed cost, and committed to providing a revised quote. Some requested items were not in the local stockyard and would require sourcing from other locations.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, I was calling from JSW. Am I speaking with Mr. Joy sir?\", \"comment\": \"The agent introduced himself and the company but did not ask if it was a good time to talk, failing to secure permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I was looking at some requirement in some sheet metals.\", \"comment\": \"The agent did not provide a supply or price hook; the customer immediately took control of the conversation with a complaint.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"I want JSW, JSPL, SAIL, Tata, or Essar.\", \"comment\": \"The agent failed to ask about what the customer manufactures, their end application, or monthly tonnage; the only discovery point hit (brands) was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that additionally another 300 rupees per ton for loading... not charge you.\", \"comment\": \"When the customer objected to the price, the agent correctly pitched the USP of comparing landed cost by breaking down the freight and loading charges.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons.\", \"comment\": \"The agent successfully captured a large, detailed, multi-item requirement including thickness, width, quantity, and location (Baroda).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"But in this, please give me a reply as soon as possible... Okay. Understood.\", \"comment\": \"The agent committed to the next step of providing a quote, acknowledging the customer's request for a fast turnaround.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You allowed the customer's opening complaint to derail the pitch structure. Re-establish control by always executing the opener and hook before jumping into problem-solving.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated 14mm was not in inventory, and 40mm was not available in the Gujarat stockyard and would need to be sourced from Taloja.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"Dhruv bhai, your rate is already high.\", \"response\": \"if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that additionally another 300 rupees per ton for loading... not charge you.\"}], \"call_summary\": \"The call began with the customer complaining about a lack of response to a previous inquiry. The agent then engaged in a detailed negotiation for a large (~350 MT) HR sheet requirement for Baroda. Despite a poor start on pitch structure, the agent successfully qualified the requirement, handled a price objection by explaining landed cost, and committed to providing a revised quote. Some requested items were not in the local stockyard and would require sourcing from other locations.\"}",
  "error": null,
  "latency_ms": 44461,
  "input_tokens": 8725,
  "output_tokens": 1051,
  "created_at": "2026-09-25 11:03:08",
  "sentiment": "negative",
  "sentiment_score": -0.244,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 8,
  "lex_hits": 23,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.527,
  "agent_talk_sec": 138.2,
  "customer_talk_sec": 123.9,
  "dead_air_sec": 346.9,
  "longest_monologue_sec": 11.9,
  "agent_wpm": 339.1,
  "interruptions": 0,
  "agent_turns": 78,
  "customer_turns": 79,
  "discovery_qs": 9,
  "words_agent": 781,
  "words_customer": 582,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584417211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178584417211",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.11,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178584417211",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 8.6,
      "text_en": "Uh sir, I was calling from JSW. Am I speaking with Mr. Joy sir?",
      "text_native": "अह सर JSW से बात कर रहा था। मिस्टर जॉय सर से बात हो रही है?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.97,
      "end_s": 9.2,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178584417211",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.6,
      "end_s": 12.6,
      "text_en": "Uh sir, I am calling from JSW One MSME head office. I was looking at some requirement in some sheet metals.",
      "text_native": "अह सर JSW One MSME हेड ऑफिस से बात कर रहा हूं। कुछ रिक्वायरमेंट मैं देख रहा था कुछ शीट मेटल्स में।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 15.2,
      "text_en": "Check it, till date no reply comes.",
      "text_native": "चेक करें, आज तक कोई रिप्लाई नहीं आता है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 20.0,
      "text_en": "In fact, I have also put a requirement in JSW, it's been two months, till date no one has quoted a rate.",
      "text_native": "इनफैक्ट JSW में भी रिक्वायरमेंट डाला है, दो महीना हो गया, आज तक कोई रेट कोट नहीं किया है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.4,
      "end_s": 23.5,
      "text_en": "Sir, the last update I have, you had a rate difference of 1250, this I... with JSPL, sir.",
      "text_native": "सर मेरे पास जो लास्ट अपडेट है ना, आपको 1250 का रेट डिफरेंस था, ये मैंने सर JSPL के साथ।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.9,
      "end_s": 25.5,
      "text_en": "We had spoken to them on 18th June 2026.",
      "text_native": "उनकी बात करके थे 18 जून 2026।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 29.5,
      "text_en": "Yes, so there is a difference. After that, I have also put a requirement in JSW, in the Ahmedabad office.",
      "text_native": "हां तो डिफरेंस तो है। उसके बाद JSW में भी रिक्वायरमेंट डाला है अहमदाबाद ऑफिस में।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 10,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 31.2,
      "text_en": "No one is giving a reply.",
      "text_native": "कोई रिप्लाई नहीं देने को हो रहा है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 34.4,
      "text_en": "Sir, in the Ahmedabad office, in the Ahmedabad office you will never get pricing, sir, because that is only a sales office.",
      "text_native": "सर अहमदाबाद ऑफिस में, अहमदाबाद ऑफिस में कभी आपको प्राइसिंग नहीं मिलेगा सर, क्योंकि वो सिर्फ सेल्स ऑफिस है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 13,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 37.0,
      "text_en": "Mumbai, I have also spoken with Mumbai. Our Roshan Lal ji is in Mumbai.",
      "text_native": "मुंबई, मुंबई से भी बात कर रखा है। अपने रोशन लाल जी मुंबई में है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 38.2,
      "text_en": "To him also a message...",
      "text_native": "उनको भी मैसेज..."
    },
    {
      "ucid": "21112178584417211",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 38.9,
      "text_en": "He must be a distributor, right?",
      "text_native": "वो डिस्ट्रीब्यूटर होंगे ना?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 16,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 40.6,
      "text_en": "No no no, he is an employee in JSW, yours.",
      "text_native": "ना ना ना, JSW में एम्प्लॉई है आपके।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.9,
      "end_s": 41.6,
      "text_en": "What name did you say?",
      "text_native": "क्या नाम बोला आपने?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 18,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 42.5,
      "text_en": "Roshan Lal.",
      "text_native": "रोशन लाल।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.9,
      "end_s": 43.5,
      "text_en": "In JSW?",
      "text_native": "JSW में?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 47.8,
      "text_en": "Yes. The one who used to sit there in Bellary before, at the plant. Now he has come to the Mumbai office.",
      "text_native": "हां। जो पहले उधर बेल्लारी में बैठते थे, प्लांट पे। अभी मुंबई ऑफिस में आ गए हैं।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 21,
      "speaker": "agent",
      "start_s": 48.3,
      "end_s": 49.3,
      "text_en": "Roshan Lal. One second.",
      "text_native": "रोशन लाल। एक सेकंड ना।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 22,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 51.2,
      "text_en": "Let me see who this is.",
      "text_native": "देख लूं कौन है भाई ये।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 23,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 56.8,
      "text_en": "Sir, in our org there is no such name. I was checking all the mails on my official mail ID itself.",
      "text_native": "सर हमारे ऑर्ग में तो नहीं है ऐसा कोई नाम का। मैं अपनी ऑफिशियल मेल आईडी पे ही सारे मेल्स चेक कर रहा था।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 24,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 58.3,
      "text_en": "Shall I give you Roshan Lal's email ID?",
      "text_native": "मैं आपको रोशन लाल का ईमेल आईडी दे दूं मैं?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 25,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 59.0,
      "text_en": "Yes, tell me.",
      "text_native": "हां बताइए।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 26,
      "speaker": "customer",
      "start_s": 59.9,
      "end_s": 61.8,
      "text_en": "roshan.lal@jsw.in",
      "text_native": "roshan.lal@jsw.in"
    },
    {
      "ucid": "21112178584417211",
      "idx": 27,
      "speaker": "agent",
      "start_s": 62.0,
      "end_s": 64.0,
      "text_en": "roshan.lal@jsw.in",
      "text_native": "roshan.lal@jsw.in"
    },
    {
      "ucid": "21112178584417211",
      "idx": 28,
      "speaker": "agent",
      "start_s": 64.3,
      "end_s": 65.8,
      "text_en": "One second. @jsw.in",
      "text_native": "एक सेकंड। @jsw.in"
    },
    {
      "ucid": "21112178584417211",
      "idx": 29,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 72.8,
      "text_en": "Sir, this profile is showing as deactivated to me on this.",
      "text_native": "सर ये प्रोफाइल तो इसपे डीएक्टिवेटेड दिखा रही है मेरेको।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 30,
      "speaker": "customer",
      "start_s": 72.8,
      "end_s": 73.1,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 31,
      "speaker": "agent",
      "start_s": 73.5,
      "end_s": 75.1,
      "text_en": "This profile is showing as deactivated to me on this.",
      "text_native": "ये प्रोफाइल तो डीएक्टिवेटेड दिखा रही है मेरेको इसपे।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 32,
      "speaker": "customer",
      "start_s": 75.2,
      "end_s": 77.8,
      "text_en": "No, even now, as of today, he is there only, he is in Mumbai only.",
      "text_native": "नहीं अभी भी आज की डेट में उधर ही है, मुंबई में ही है वो।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 33,
      "speaker": "agent",
      "start_s": 78.1,
      "end_s": 80.8,
      "text_en": "I don't know sir, what it's showing in this for now, but he is not with us, sir.",
      "text_native": "पता नहीं सर फिलहाल इसमें तो क्या बता रहा है बट अपने है नहीं सर।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 34,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 81.6,
      "text_en": "Otherwise I...",
      "text_native": "नहीं तो मैं..."
    },
    {
      "ucid": "21112178584417211",
      "idx": 35,
      "speaker": "customer",
      "start_s": 81.6,
      "end_s": 84.8,
      "text_en": "Now my, my, my inquiry that was there, which you are saying you had replied to me on 26th June,",
      "text_native": "अभी मेरा, मेरा जो, मेरी जो इंक्वायरी थी, जो आप बोल रहे हो आपके पास 26 जून को आप मेरेको रिप्लाई किए थे,"
    },
    {
      "ucid": "21112178584417211",
      "idx": 36,
      "speaker": "customer",
      "start_s": 85.3,
      "end_s": 86.3,
      "text_en": "are there any rate changes in that?",
      "text_native": "उसमें कुछ रेट चेंजेस है?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 37,
      "speaker": "agent",
      "start_s": 86.6,
      "end_s": 87.8,
      "text_en": "Yes, the rates have increased, sir.",
      "text_native": "हां, रेट तो बढ़े हैं ना सर।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 38,
      "speaker": "customer",
      "start_s": 88.2,
      "end_s": 89.1,
      "text_en": "Have they increased or decreased?",
      "text_native": "बढ़े हैं कि कम हुए हैं?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 39,
      "speaker": "agent",
      "start_s": 89.3,
      "end_s": 91.5,
      "text_en": "Increased, they have increased sir. They don't decrease. The rain has ended.",
      "text_native": "बढ़े, बढ़े हैं सर। कम नहीं होते ना। बारिश खत्म हो गई है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 40,
      "speaker": "customer",
      "start_s": 91.8,
      "end_s": 94.5,
      "text_en": "Okay. The rain hasn't even started yet, how did it end before that, brother?",
      "text_native": "ओके। बारिश अभी शुरू भी नहीं हुई उससे पहले खत्म कैसे हो गई भाई?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 41,
      "speaker": "agent",
      "start_s": 94.8,
      "end_s": 97.0,
      "text_en": "Sir, half of Gujarat has drowned, now how much more rain will you make happen, sir?",
      "text_native": "सर आधा गुजरात तो डूब गया अब और कितनी बारिश करवाओगे सर?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 42,
      "speaker": "customer",
      "start_s": 97.3,
      "end_s": 99.5,
      "text_en": "Just because half of Gujarat drowned, you don't call that rain.",
      "text_native": "खाली आधा गुजरात डूबने से थोड़ी बारिश बोलते हैं उसको।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 43,
      "speaker": "agent",
      "start_s": 100.0,
      "end_s": 102.2,
      "text_en": "No sir, for those who drowned, for them it has rained, right sir. Not for us.",
      "text_native": "नहीं सर, जिनके जो जो डूब गए उनके लिए तो बारिश हो गया ना सर। अपने लिए नहीं है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 44,
      "speaker": "customer",
      "start_s": 102.2,
      "end_s": 103.8,
      "text_en": "That is also there. Right, that's right.",
      "text_native": "वो भी तो है। सही, सही बात है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 45,
      "speaker": "agent",
      "start_s": 103.8,
      "end_s": 106.2,
      "text_en": "That's why, for us it feels like that, right, the ones who it happened to, they are in trouble, right boss.",
      "text_native": "इसके लिए, अपने लिए ऐसा लग रहा है ना, जिनका हुआ उनको तो तकलीफ ना मालिक।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 46,
      "speaker": "customer",
      "start_s": 106.5,
      "end_s": 106.9,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 47,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 111.2,
      "text_en": "That's why. Meaning the market is getting activated again, that's what I mean to say. So the market is picking up, because of this the pricing is going up.",
      "text_native": "इसके लिए। मतलब मार्केट वापिस एक्टिवेट हो रही है, मेरा बोलने का वो मतलब है। तो पिकअप पकड़ रहा है मार्केट, इसकी वजह से प्राइसिंग ऊपर जा रहा है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 48,
      "speaker": "customer",
      "start_s": 111.6,
      "end_s": 112.7,
      "text_en": "What is the rate as of today?",
      "text_native": "अभी आज की डेट में क्या रेट है?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 49,
      "speaker": "agent",
      "start_s": 113.0,
      "end_s": 115.5,
      "text_en": "Today it is, seth, 58,250. Ex-Ahmedabad.",
      "text_native": "आज चल रहा है सेठ 58,250। एक्स अहमदाबाद।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 50,
      "speaker": "customer",
      "start_s": 115.8,
      "end_s": 116.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 51,
      "speaker": "agent",
      "start_s": 116.6,
      "end_s": 118.2,
      "text_en": "And if you say delivered, then 59,500.",
      "text_native": "और डिलीवर्ड अगर आप बोलो तो 59,500।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 52,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 119.0,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 53,
      "speaker": "agent",
      "start_s": 119.4,
      "end_s": 120.6,
      "text_en": "59,500 delivered.",
      "text_native": "59,500 डिलीवर्ड।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 54,
      "speaker": "customer",
      "start_s": 120.9,
      "end_s": 121.8,
      "text_en": "59,500?",
      "text_native": "59,500?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 55,
      "speaker": "agent",
      "start_s": 122.2,
      "end_s": 122.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 56,
      "speaker": "customer",
      "start_s": 122.9,
      "end_s": 123.7,
      "text_en": "Delivered where?",
      "text_native": "डिलीवर्ड कहां पे?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 57,
      "speaker": "agent",
      "start_s": 124.3,
      "end_s": 128.0,
      "text_en": "The address of yours that is showing in my system, sir, of Baroda, I am telling you according to that. Yes, the Vadodara one.",
      "text_native": "जो मेरे पास आपका सिस्टम में एड्रेस दिखा रहा है ना सर, बरोडा का, उसी के हिसाब से बता रहा हूं। हां, वड़ोदरा वाला।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 58,
      "speaker": "agent",
      "start_s": 128.0,
      "end_s": 136.2,
      "text_en": "But there is a provision in this, if you have, say, an arrangement for transport that can do it, then in that, understand seth, the 1000 rupees, 1250 rupees for freight that will be reduced from our side, that, and apart from that additionally another 300 rupees per ton for loading that is charged, that also we will, I mean, not charge you.",
      "text_native": "इसमें लेकिन एक प्रोविजन है, अगर आपके पास समझो ट्रांसपोर्ट का जुगाड़ है जो कर सकता है, तो उसके अंदर समझो ना सेठ, जो हजार रुपए, 1250 रुपए फ्रेट का तो जो कम होगा हमारे साइड से वो, उसके अलावा एडिशनल और 300 रुपए पर टन जो लोडिंग का लगता है ना, वो भी मतलब नहीं चार्ज करेंगे आपको।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 59,
      "speaker": "customer",
      "start_s": 136.2,
      "end_s": 139.2,
      "text_en": "No, in the 58,500 that you are saying, what will be reduced in that, first tell me that.",
      "text_native": "नहीं 58,500 में जो आप बोल रहे हो, उसमें क्या कम होगा पहले तो वो बताइए।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 60,
      "speaker": "agent",
      "start_s": 139.4,
      "end_s": 142.5,
      "text_en": "In 58,500, seth, look, within 58,500 you will get, this is, I mean, the ex-Ahmedabad price.",
      "text_native": "58,500 में सेठ देखो, 58,500 के अंदर आपको, ये मतलब एक्स अहमदाबाद का प्राइस है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 61,
      "speaker": "customer",
      "start_s": 142.8,
      "end_s": 143.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 62,
      "speaker": "agent",
      "start_s": 143.5,
      "end_s": 145.5,
      "text_en": "In this, I can give you a cashback of 300 rupees. Per ton.",
      "text_native": "इसमें आपको मैं 300 रुपए का कैशबैक दे सकता हूं। पर टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 63,
      "speaker": "customer",
      "start_s": 146.2,
      "end_s": 147.6,
      "text_en": "The rate is coming out to be high. What is your name, brother?",
      "text_native": "रेट ज्यादा आ रहा है। आपका नाम क्या है भैया?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 64,
      "speaker": "agent",
      "start_s": 147.8,
      "end_s": 148.2,
      "text_en": "Dhruv.",
      "text_native": "ध्रुव।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 65,
      "speaker": "agent",
      "start_s": 148.8,
      "end_s": 149.6,
      "text_en": "Dhruv, Dhruv Sharma.",
      "text_native": "ध्रुव, ध्रुव शर्मा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 66,
      "speaker": "customer",
      "start_s": 149.9,
      "end_s": 153.8,
      "text_en": "Dhruv bhai, your rate is already high. If you can reduce the rate, then we can process something further in it.",
      "text_native": "ध्रुव भाई, आपका रेट पहले से ही ज्यादा आ रहा है। रेट अगर कम कर सकते हैं, तो फिर मैं आगे उसमें प्रोसेस करें कुछ।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 67,
      "speaker": "agent",
      "start_s": 154.4,
      "end_s": 155.4,
      "text_en": "Tell me your targeted price, boss.",
      "text_native": "आपका टारगेटेड प्राइस बताओ ना मालिक।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 68,
      "speaker": "customer",
      "start_s": 155.5,
      "end_s": 157.2,
      "text_en": "My target price is 57 rupees, 57.",
      "text_native": "मेरा टारगेट प्राइस 57 रुपए है, 57।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 69,
      "speaker": "agent",
      "start_s": 157.6,
      "end_s": 160.4,
      "text_en": "For 57, seth, I won't be able to give JSW. I can give NMDC or something, will that work?",
      "text_native": "57 में सेठ JSW नहीं दे पाऊंगा। NMDC या कुछ दे दूंगा, चलेगा?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 70,
      "speaker": "customer",
      "start_s": 160.8,
      "end_s": 161.6,
      "text_en": "NMDC won't work.",
      "text_native": "NMDC का नहीं चलेगा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 71,
      "speaker": "customer",
      "start_s": 162.1,
      "end_s": 165.0,
      "text_en": "I want JSW, JSPL, SAIL, Tata, or Essar.",
      "text_native": "मेरेको चाहिए JSW, JSPL, SAIL, Tata, या Essar।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 72,
      "speaker": "agent",
      "start_s": 165.3,
      "end_s": 166.4,
      "text_en": "A-minus, meaning, I understood.",
      "text_native": "ए माइनस मतलब, समझ गया।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 73,
      "speaker": "customer",
      "start_s": 166.4,
      "end_s": 166.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 74,
      "speaker": "agent",
      "start_s": 167.1,
      "end_s": 174.2,
      "text_en": "Okay, I'll do one thing. I'll take a target price of 57, 57,250 and in this, from 2.5 to 12, I'll take a valuation for a tentative quantity of 100 tons and tell you what ex-Ahmedabad price I can give.",
      "text_native": "ठीक है, मैं एक काम करता हूं। मैं 57, 57,250 का टारगेट प्राइस लेता हूं और इसमें ढाई से लेके 12 तक में एक टेंटेटिव 100 टन की क्वांटिटी का वैल्यूएशन पकड़ता हूं और आपको बताता हूं कि एक्स अहमदाबाद क्या प्राइस दे सकता हूं।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 75,
      "speaker": "customer",
      "start_s": 174.2,
      "end_s": 176.2,
      "text_en": "No no, in that, as I have already given you the quantity.",
      "text_native": "नहीं नहीं, उसमें जैसे मैंने आपको क्वांटिटी भी दे रखी है ऑलरेडी।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 76,
      "speaker": "agent",
      "start_s": 176.5,
      "end_s": 178.0,
      "text_en": "Yes, I have that, as per 20-20 tons.",
      "text_native": "हां, वो तो है मेरे पास, 20-20 टन के हिसाब से।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 77,
      "speaker": "customer",
      "start_s": 178.0,
      "end_s": 179.8,
      "text_en": "So then on that itself, let's not go for a tentative quantity.",
      "text_native": "तो तो उसी के ऊपर अपने, टेंटेटिव क्वांटिटी पे ना जाएं हम।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 78,
      "speaker": "agent",
      "start_s": 180.1,
      "end_s": 180.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 79,
      "speaker": "customer",
      "start_s": 180.4,
      "end_s": 181.4,
      "text_en": "Target the exact quantity itself.",
      "text_native": "एक्जेक्ट क्वांटिटी को ही टारगेट कीजिए आप।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 80,
      "speaker": "agent",
      "start_s": 181.4,
      "end_s": 182.8,
      "text_en": "105 tons, yes, it's 105 tons on this.",
      "text_native": "105 टन, हां, 105 टन है इसपे।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 81,
      "speaker": "customer",
      "start_s": 183.0,
      "end_s": 184.0,
      "text_en": "It's not 105, it will be more.",
      "text_native": "105 नहीं है, ज्यादा होगा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 82,
      "speaker": "agent",
      "start_s": 184.4,
      "end_s": 186.2,
      "text_en": "No sir, I have 3, 5, 6, 8, 10, 12, these are the only sizes.",
      "text_native": "नहीं सर, मेरे पास तीन, पांच, छह, आठ, 10, 12, यही साइजेस है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 83,
      "speaker": "agent",
      "start_s": 186.6,
      "end_s": 188.0,
      "text_en": "1500 by 6, 1500 by 6,300.",
      "text_native": "1500 बाय 6, 1500 बाय 6,300।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 84,
      "speaker": "customer",
      "start_s": 188.2,
      "end_s": 190.2,
      "text_en": "One minute, one minute, I'll take it out and give it to you again.",
      "text_native": "एक मिनट, एक मिनट, मैं आपको फिर से निकाल के देता हूं।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 85,
      "speaker": "customer",
      "start_s": 194.0,
      "end_s": 194.8,
      "text_en": "You note it down.",
      "text_native": "आप नोट कीजिए।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 86,
      "speaker": "agent",
      "start_s": 195.1,
      "end_s": 195.9,
      "text_en": "Yes boss, tell me.",
      "text_native": "हां मालिक, बोलिए ना।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 87,
      "speaker": "customer",
      "start_s": 196.1,
      "end_s": 201.2,
      "text_en": "I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons.",
      "text_native": "मेरेको 100 टन का रिक्वायरमेंट है इसका जो साइज है, 8mm 1500 6100, 100 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 88,
      "speaker": "agent",
      "start_s": 201.2,
      "end_s": 204.0,
      "text_en": "Yes. 8 1500 100 tons.",
      "text_native": "हां। 8 1500 100 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 89,
      "speaker": "customer",
      "start_s": 204.4,
      "end_s": 206.2,
      "text_en": "It's 8 1500 6000, 100 tons.",
      "text_native": "8 1500 6000, 100 टन है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 90,
      "speaker": "agent",
      "start_s": 206.2,
      "end_s": 206.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 91,
      "speaker": "customer",
      "start_s": 206.8,
      "end_s": 208.8,
      "text_en": "6 1500 6300, 50 tons.",
      "text_native": "6 1500 6300, 50 टन है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 92,
      "speaker": "agent",
      "start_s": 209.2,
      "end_s": 210.8,
      "text_en": "6 1500 6300, 50 tons.",
      "text_native": "6 1500 6300, 50 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 93,
      "speaker": "customer",
      "start_s": 210.8,
      "end_s": 211.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 94,
      "speaker": "customer",
      "start_s": 211.6,
      "end_s": 214.2,
      "text_en": "Then 20 1500 6000, 20 tons.",
      "text_native": "फिर 20 1500 6000, 20 टन है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 95,
      "speaker": "agent",
      "start_s": 214.5,
      "end_s": 214.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 96,
      "speaker": "customer",
      "start_s": 215.6,
      "end_s": 217.5,
      "text_en": "12 1500 6000, 50 tons.",
      "text_native": "12 1500 6000, 50 टन है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 97,
      "speaker": "agent",
      "start_s": 217.8,
      "end_s": 219.2,
      "text_en": "12 1500 6000.",
      "text_native": "12 1500 6000।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 98,
      "speaker": "customer",
      "start_s": 219.5,
      "end_s": 220.2,
      "text_en": "Hmm, this is 50 tons.",
      "text_native": "हम्म, ये 50 टन है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 99,
      "speaker": "agent",
      "start_s": 220.2,
      "end_s": 222.0,
      "text_en": "Yes. 3 1500 6000, 5 tons.",
      "text_native": "हां। 3 1500 6000, 5 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 100,
      "speaker": "agent",
      "start_s": 222.4,
      "end_s": 222.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 101,
      "speaker": "customer",
      "start_s": 223.4,
      "end_s": 226.8,
      "text_en": "Then 14 1500 6000, 50 tons.",
      "text_native": "फिर 14 1500 6000, 50 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 102,
      "speaker": "agent",
      "start_s": 227.2,
      "end_s": 229.0,
      "text_en": "14, I won't have 14 1500, seth.",
      "text_native": "14, 14 1500 नहीं होगा सेठ मेरे पास।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 103,
      "speaker": "customer",
      "start_s": 229.3,
      "end_s": 229.6,
      "text_en": "So?",
      "text_native": "तो?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 104,
      "speaker": "agent",
      "start_s": 229.8,
      "end_s": 231.4,
      "text_en": "I'll check. I mean no, it's not in the inventory.",
      "text_native": "मैं चेक कर लेता हूं। मतलब नहीं, इन्वेंटरी में तो नहीं है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 105,
      "speaker": "customer",
      "start_s": 231.4,
      "end_s": 232.2,
      "text_en": "You just write it down.",
      "text_native": "आप लिखिए तो सही।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 106,
      "speaker": "agent",
      "start_s": 232.2,
      "end_s": 233.8,
      "text_en": "You just write it down, I am doing it sir, I am noting it down.",
      "text_native": "आप लिखिए तो सही, कर रहा हूं ना सर, कर रहा हूं मैं नोट डाउन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 107,
      "speaker": "customer",
      "start_s": 234.4,
      "end_s": 236.4,
      "text_en": "Then 5 1500 6000, 50 tons.",
      "text_native": "फिर 5 1500 6000, 50 टन है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 108,
      "speaker": "agent",
      "start_s": 236.7,
      "end_s": 237.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 109,
      "speaker": "customer",
      "start_s": 237.5,
      "end_s": 240.2,
      "text_en": "Then 16 2000 by 8000, 12 tons.",
      "text_native": "फिर 16 2000 बाय 8000, 12 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 110,
      "speaker": "agent",
      "start_s": 240.5,
      "end_s": 242.2,
      "text_en": "16 1500 by 8000.",
      "text_native": "16 1500 बाय 8000।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 111,
      "speaker": "customer",
      "start_s": 242.2,
      "end_s": 243.2,
      "text_en": "16 2000 by 8000.",
      "text_native": "16 2000 बाय 8000।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 112,
      "speaker": "agent",
      "start_s": 243.2,
      "end_s": 244.8,
      "text_en": "16 2000 by 8000, okay. 12 tons.",
      "text_native": "16 2000 बाय 8000, ठीक है। 12 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 113,
      "speaker": "customer",
      "start_s": 245.1,
      "end_s": 245.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 114,
      "speaker": "customer",
      "start_s": 245.9,
      "end_s": 247.4,
      "text_en": "Do you have a provision for 40mm, sir?",
      "text_native": "40mm का आपके पास है प्रोविजन सर?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 115,
      "speaker": "agent",
      "start_s": 247.6,
      "end_s": 250.0,
      "text_en": "Sir, 40mm I can do from Taloja. I won't have it in Gujarat.",
      "text_native": "सर 40mm तलोजा से कर पाऊंगा मैं। गुजरात में नहीं होगा मेरे पास।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 116,
      "speaker": "customer",
      "start_s": 250.0,
      "end_s": 251.8,
      "text_en": "Yes, no problem. 40mm 1500 6000.",
      "text_native": "हां कोई बात नहीं। 40mm 1500 6000।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 117,
      "speaker": "agent",
      "start_s": 252.1,
      "end_s": 252.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 118,
      "speaker": "customer",
      "start_s": 252.8,
      "end_s": 254.2,
      "text_en": "Its quantity is 12 tons.",
      "text_native": "उसका क्वांटिटी है 12 टन।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 119,
      "speaker": "agent",
      "start_s": 254.6,
      "end_s": 255.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 120,
      "speaker": "customer",
      "start_s": 255.6,
      "end_s": 257.0,
      "text_en": "Now how much quantity is it, you check.",
      "text_native": "अभी कितना क्वांटिटी हुआ आप चेक कीजिए।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 121,
      "speaker": "agent",
      "start_s": 257.4,
      "end_s": 261.8,
      "text_en": "200, 220, 270, 275, 24, it's around 340, 350.",
      "text_native": "200, 220, 270, 275, 24, 340, 350 के आसपास है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 122,
      "speaker": "customer",
      "start_s": 262.1,
      "end_s": 263.2,
      "text_en": "Yes, that is our requirement.",
      "text_native": "हां, वो है अपना रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 123,
      "speaker": "agent",
      "start_s": 263.6,
      "end_s": 265.2,
      "text_en": "And is this a single shot purchase or in phases, seth?",
      "text_native": "और ये सिंगल शॉट परचेस है कि फेजेस में है सेठ?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 124,
      "speaker": "customer",
      "start_s": 265.3,
      "end_s": 266.5,
      "text_en": "Single, single shot purchase.",
      "text_native": "सिंगल, सिंगल शॉट परचेस।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 125,
      "speaker": "customer",
      "start_s": 266.7,
      "end_s": 267.6,
      "text_en": "Inspection will be there in this.",
      "text_native": "इंस्पेक्शन आएगा इसमें।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 126,
      "speaker": "agent",
      "start_s": 268.0,
      "end_s": 269.0,
      "text_en": "Third party inspection will be there?",
      "text_native": "थर्ड पार्टी इंस्पेक्शन जाएगा?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 127,
      "speaker": "customer",
      "start_s": 269.0,
      "end_s": 270.2,
      "text_en": "Yes, TPI will be applicable in this, yes.",
      "text_native": "हां, TPI लगेगा इसमें, हां।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 128,
      "speaker": "agent",
      "start_s": 270.5,
      "end_s": 272.8,
      "text_en": "We'll get it done, no problem. It will be processed in con-buy. So that is okay.",
      "text_native": "करवा लेंगे, कोई दिक्कत नहीं। कन-बाय में प्रोसेस होगा। सो दैट इज ओके।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 129,
      "speaker": "customer",
      "start_s": 273.1,
      "end_s": 273.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 130,
      "speaker": "agent",
      "start_s": 273.7,
      "end_s": 277.2,
      "text_en": "And if, say, seth, if I do this material directly from the plant, then will the person go to the Vijayanagar or Dolvi plant?",
      "text_native": "और अगर समझो सेठ अगर ये मटेरियल मैं सीधा प्लांट से करता हूं, तो विजयनगर या डोल्वी प्लांट में जाएगा बंदा?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 131,
      "speaker": "customer",
      "start_s": 277.6,
      "end_s": 278.2,
      "text_en": "Yes, he will go.",
      "text_native": "हां जाएगा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 132,
      "speaker": "agent",
      "start_s": 278.6,
      "end_s": 280.8,
      "text_en": "Yes, I am just confirming that because I will have to check the pricing for the service entity.",
      "text_native": "हां, वही कंफर्म कर रहा हूं क्योंकि क्या है मेरेको सर्विस एंटिटी के लिए प्राइसिंग चेक करना पड़ेगा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 133,
      "speaker": "customer",
      "start_s": 280.8,
      "end_s": 283.8,
      "text_en": "If, if he is going to Vijayanagar, then that will be the best.",
      "text_native": "अगर जो, अगर जो विजयनगर जा रहा है, तो सबसे बेस्ट हो जाएगा वो।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 134,
      "speaker": "agent",
      "start_s": 284.1,
      "end_s": 286.2,
      "text_en": "Yes, I mean my major HR chunk, sir, I will do from Vijayanagar only.",
      "text_native": "हां, मतलब मेरा मेजर HR चंक तो सर मैं विजयनगर से ही करूंगा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 135,
      "speaker": "customer",
      "start_s": 286.5,
      "end_s": 286.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 136,
      "speaker": "agent",
      "start_s": 287.1,
      "end_s": 290.0,
      "text_en": "It's just that what price I have to give, I have to check that, from where I can set the price for you.",
      "text_native": "बस वही है कि मेरेको प्राइस क्या देना है, मेरेको वो चेक करना है कि प्राइस कहां से बिठा सकता हूं मैं आपको।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 137,
      "speaker": "customer",
      "start_s": 290.2,
      "end_s": 292.0,
      "text_en": "You try, make an effort to go below 57.",
      "text_native": "आप 57 से नीचे जाने का प्रयास, कोशिश करो।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 138,
      "speaker": "agent",
      "start_s": 292.4,
      "end_s": 294.8,
      "text_en": "Sir, below 57, yes, it's difficult but I can try.",
      "text_native": "सर 57 से नीचे, हां, मुश्किल है बट ट्राय कर सकता हूं मैं।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 139,
      "speaker": "customer",
      "start_s": 295.2,
      "end_s": 300.2,
      "text_en": "Now, now listen to me. After this, I have one of 967 tons, one of 490 tons, and one of 365 tons. Those three are for different destinations.",
      "text_native": "अभी, अभी मेरी बात सुनिए। इसके बाद मेरे पास एक 967 टन का है, एक 490 टन का है, और एक 365 टन का है। वो तीनों अलग-अलग डेस्टिनेशन पे है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 140,
      "speaker": "customer",
      "start_s": 300.8,
      "end_s": 304.2,
      "text_en": "Once this, our, this Baroda one is finalized, after that I am also sending you these three.",
      "text_native": "ये एक बार अपना, ये बरोडा वाला फाइनल हो जाए उसके बाद ये तीन का भी मैं डाल रहा हूं आपको।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 141,
      "speaker": "agent",
      "start_s": 304.4,
      "end_s": 306.2,
      "text_en": "Okay, right. Let me first work on this.",
      "text_native": "ठीक है ना। मैं इसको पहले इसपे वर्कआउट करूं तो मुझे।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 142,
      "speaker": "customer",
      "start_s": 306.6,
      "end_s": 306.9,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 143,
      "speaker": "customer",
      "start_s": 307.2,
      "end_s": 309.5,
      "text_en": "But in this, please give me a reply as soon as possible.",
      "text_native": "पर इसमें मेरेको रिप्लाई जितना जल्दी हो सके उतना दीजिएगा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 144,
      "speaker": "customer",
      "start_s": 309.8,
      "end_s": 312.2,
      "text_en": "Because I am almost at the final stage of delivery now.",
      "text_native": "क्योंकि मैं ऑलमोस्ट फाइनल स्टेज पे हूं डिलीवरी में अभी।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 145,
      "speaker": "agent",
      "start_s": 312.6,
      "end_s": 312.9,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 146,
      "speaker": "agent",
      "start_s": 313.5,
      "end_s": 314.0,
      "text_en": "Understood.",
      "text_native": "समझ गया।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 147,
      "speaker": "agent",
      "start_s": 314.4,
      "end_s": 314.9,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 148,
      "speaker": "customer",
      "start_s": 315.0,
      "end_s": 316.2,
      "text_en": "You said your name is Dhruv Sharma, right?",
      "text_native": "आपका नाम ध्रुव शर्मा बोले ना?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 149,
      "speaker": "agent",
      "start_s": 316.5,
      "end_s": 317.4,
      "text_en": "Yes, Dhruv Sharma.",
      "text_native": "हां, ध्रुव शर्मा।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 150,
      "speaker": "customer",
      "start_s": 317.7,
      "end_s": 318.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 151,
      "speaker": "customer",
      "start_s": 318.8,
      "end_s": 319.6,
      "text_en": "Where are you based?",
      "text_native": "आप कहां बैठते हो?"
    },
    {
      "ucid": "21112178584417211",
      "idx": 152,
      "speaker": "agent",
      "start_s": 319.8,
      "end_s": 321.8,
      "text_en": "I am at JSW Steel Head Office, Mumbai, BKC.",
      "text_native": "मैं JSW स्टील हेड ऑफिस, मुंबई, बीकेसी।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 153,
      "speaker": "customer",
      "start_s": 322.1,
      "end_s": 322.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 154,
      "speaker": "agent",
      "start_s": 323.1,
      "end_s": 323.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 155,
      "speaker": "agent",
      "start_s": 323.9,
      "end_s": 324.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178584417211",
      "idx": 156,
      "speaker": "customer",
      "start_s": 324.6,
      "end_s": 324.9,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584417211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, I was calling from JSW. Am I speaking with Mr. Joy sir?",
      "comment": "The agent introduced himself and the company but did not ask if it was a good time to talk, failing to secure permission."
    },
    {
      "ucid": "21112178584417211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I was looking at some requirement in some sheet metals.",
      "comment": "The agent did not provide a supply or price hook; the customer immediately took control of the conversation with a complaint."
    },
    {
      "ucid": "21112178584417211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "I want JSW, JSPL, SAIL, Tata, or Essar.",
      "comment": "The agent failed to ask about what the customer manufactures, their end application, or monthly tonnage; the only discovery point hit (brands) was volunteered by the customer."
    },
    {
      "ucid": "21112178584417211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that additionally another 300 rupees per ton for loading... not charge you.",
      "comment": "When the customer objected to the price, the agent correctly pitched the USP of comparing landed cost by breaking down the freight and loading charges."
    },
    {
      "ucid": "21112178584417211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I have a requirement of 100 tons, its size is, 8mm 1500 6100, 100 tons.",
      "comment": "The agent successfully captured a large, detailed, multi-item requirement including thickness, width, quantity, and location (Baroda)."
    },
    {
      "ucid": "21112178584417211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "But in this, please give me a reply as soon as possible... Okay. Understood.",
      "comment": "The agent committed to the next step of providing a quote, acknowledging the customer's request for a fast turnaround."
    }
  ],
  "objections": [
    {
      "ucid": "21112178584417211",
      "obj_type": "price",
      "state": "handled",
      "evidence": "Dhruv bhai, your rate is already high.",
      "response": "if you have, say, an arrangement for transport... the 1000 rupees, 1250 rupees for freight that will be reduced from our side... and apart from that additionally another 300 rupees per ton for loading... not charge you."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}