Call 21112178584355311 2026-08-04 · Aditya Pandey · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 41 turns, clean transcript (0% inaudible) | Marathi | 41 | supply_led (campaign_name:medium) |
Audio: clear: The conversation switches from Marathi to Hindi midway through the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +14/−6
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead referencing a past interaction from months ago.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer manufactures, missing the other five key discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So now you don't have any, I mean, any orders in hand?
Summary
The agent followed up with a known manufacturing contact, Flange Engineering Company. The customer confirmed they are a manufacturer but have no current requirement as their own order is on hold. The customer expects an update by the 10th of the month. The call ended with the agent agreeing to send his contact details for any future needs.
Coaching
When a customer gives you a specific date like 'the 10th', use it to schedule a firm callback for the 11th instead of just sending contact details.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, I am Aditya Pandey calling from JSW One. The agent introduced himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead referencing a past interaction from months ago. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you manufacture? The agent only asked what the customer manufactures, missing the other five key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, as no needs were discovered and the customer stated they had no current requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | So now you don't have any, I mean, any orders in hand? The agent successfully executed the step's intent by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you my number, sir. The agent did not set a committed next step, missing the opportunity to schedule a callback after the 10th, a date the customer provided. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 33.4s | 20.5s | 60.1s | 3.2s | 341.3 | 0 | 21 | 20 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.6s
Hello?
agent
2.2s
Flange Engineering Company?
customer
3.9s
Hm.
agent
4.8s
Hello sir, I am Aditya Pandey calling from JSW One.
नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून.
customer
7.9s
JSW One, speak.
JSW One बोला.
agent
9.1s
Yes sir, you were registered on our platform, I had called in that regard.
हा साहेब, तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.
customer
12.0s
Go on.
बोला ना.
agent
12.4s
You had also given your requirement in May-June.
तुमची requirement पण दिली होती मे जून मध्ये.
customer
15.0s
Yes, yes, yes.
हो हो हो.
agent
15.6s
So now, that material for which the PO has not been made, in the discussion the customer is saying that...
तर आता अजून काही जी मटेरियल झाली नाही PO, discussion मध्ये जे असं customer म्हणतोय.
customer
18.8s
Hm.
agent
19.2s
Because the forecast has reduced a bit, that order is on hold now.
forecast थोडासा कमी झाल्यामुळे, त्यामुळे ती hold वर आहे order आता.
customer
22.2s
Okay. So, the one we got from you was for manufacturing, right sir?
Okay. तर तुमच्याकडे आम्हाला manufacturing चं आलं होतं ते का साहेब?
agent
25.0s
Yes, yes.
हो हो.
customer
25.4s
We are manufacturers. We are flanges manufacturers.
आम्ही manufacturer आहोत. Flanges manufacturer आहोत.
agent
27.8s
What do you manufacture?
काय manufacture करता तुम्ही?
customer
28.9s
Flanges.
agent
29.8s
Flanges, okay okay.
customer
30.9s
Yes.
हा.
agent
32.0s
Uh, okay sir. So now you don't have any, I mean, any orders in hand?
अ ठीक आहे साहेब. आता मला तुमच्याकडे काही मतलब हातात काही मतलब order नाहीयेत?
customer
35.1s
No, no. Right now, currently there is nothing.
नाही नाही. Right now currently abhi kuch nahi hai.
agent
37.4s
Hm.
agent
38.2s
So, I mean sir, then you... what do you call it... until when is your, I mean, prediction?
तो मतलब सर फिर आप ये क्या बोलते इसको, कब तक आपका मतलब प्रेडिक्शन?
customer
41.2s
They have said eight days, it will be done by the 10th. Meaning, we will know a yes or no by the 10th.
अभी वो आठ दिन बोले है, दस तारीख तक हो जाएगा. याने हां या ना दस तारीख तक पता चलेगा.
agent
44.9s
I will WhatsApp you my number, sir.
मैं आपको WhatsApp कर देता हूं सर मेरा नंबर.
customer
46.5s
Will do, no problem.
चलेगा, no problem.
agent
47.3s
In that, I will also share my mail ID. If any requirement comes up, please share it.
आपको उसमे मैं अपना mail ID भी share कर दूंगा. अगर कुछ requirement आती है तो आप share करिए.
customer
50.4s
Sure. Is that Chetan Chipte ji there?
Sure. वो चेतन चिपटे जी है क्या?
agent
52.0s
He is also there, sir.
वो भी है सर.
customer
52.6s
Yes, so he used to be in touch with me.
हां, तो वो टच में रहते थे मेरे.
agent
53.9s
Okay, I will also CC you... yes yes, I will keep sending it to you as well.
ठीक है, आपको भी सी सी हां हां, आपको भी मैं भेजता रहूंगा.
customer
55.6s
No, it's okay. You talk to only one person because what happens is...
नहीं, ठीक है. किसी एक से ही आप बात करिए क्योंकि क्या है...
agent
57.2s
Okay, now both of us look into activation, so...
ठीक, अब हम दोनों ही activation में देखते हैं, तो...
customer
58.8s
Okay okay.
agent
59.3s
Either he can do it or I can do it. So if you are in contact with him, that's fine.
या तो वो कर सकते हैं या तो मैं कर सकता हूं. तो अगर आप उनके कॉन्टैक्ट में हैं तो ठीक है.
customer
1.1s
Will do, will do. Okay.
चलेगा, चलेगा. ठीक है.
agent
1.8s
Okay.
customer
2.1s
Thank you sir.
agent
2.7s
Okay.
customer
3.0s
Okay.