{
  "ucid": "21112178584355311",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 17:09:13",
  "end_time": "1899-12-30 17:11:07",
  "duration_sec": 114,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA763afec8c647a77afb85d648fb9a9d6c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 178,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584355311__DIA763afec8c647a77afb85d648fb9a9d6c.mp3",
  "audio_bytes": 297000,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 99.0,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[2s] AGENT: Flange Engineering Company?\n[4s] CUSTOMER: Hm.\n[5s] AGENT: Hello sir, I am Aditya Pandey calling from JSW One.   (नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून.)\n[8s] CUSTOMER: JSW One, speak.   (JSW One बोला.)\n[9s] AGENT: Yes sir, you were registered on our platform, I had called in that regard.   (हा साहेब, तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.)\n[12s] CUSTOMER: Go on.   (बोला ना.)\n[12s] AGENT: You had also given your requirement in May-June.   (तुमची requirement पण दिली होती मे जून मध्ये.)\n[15s] CUSTOMER: Yes, yes, yes.   (हो हो हो.)\n[16s] AGENT: So now, that material for which the PO has not been made, in the discussion the customer is saying that...   (तर आता अजून काही जी मटेरियल झाली नाही PO, discussion मध्ये जे असं customer म्हणतोय.)\n[19s] CUSTOMER: Hm.\n[19s] AGENT: Because the forecast has reduced a bit, that order is on hold now.   (forecast थोडासा कमी झाल्यामुळे, त्यामुळे ती hold वर आहे order आता.)\n[22s] CUSTOMER: Okay. So, the one we got from you was for manufacturing, right sir?   (Okay. तर तुमच्याकडे आम्हाला manufacturing चं आलं होतं ते का साहेब?)\n[25s] AGENT: Yes, yes.   (हो हो.)\n[25s] CUSTOMER: We are manufacturers. We are flanges manufacturers.   (आम्ही manufacturer आहोत. Flanges manufacturer आहोत.)\n[28s] AGENT: What do you manufacture?   (काय manufacture करता तुम्ही?)\n[29s] CUSTOMER: Flanges.\n[30s] AGENT: Flanges, okay okay.\n[31s] CUSTOMER: Yes.   (हा.)\n[32s] AGENT: Uh, okay sir. So now you don't have any, I mean, any orders in hand?   (अ ठीक आहे साहेब. आता मला तुमच्याकडे काही मतलब हातात काही मतलब order नाहीयेत?)\n[35s] CUSTOMER: No, no. Right now, currently there is nothing.   (नाही नाही. Right now currently abhi kuch nahi hai.)\n[37s] AGENT: Hm.\n[38s] AGENT: So, I mean sir, then you... what do you call it... until when is your, I mean, prediction?   (तो मतलब सर फिर आप ये क्या बोलते इसको, कब तक आपका मतलब प्रेडिक्शन?)\n[41s] CUSTOMER: They have said eight days, it will be done by the 10th. Meaning, we will know a yes or no by the 10th.   (अभी वो आठ दिन बोले है, दस तारीख तक हो जाएगा. याने हां या ना दस तारीख तक पता चलेगा.)\n[45s] AGENT: I will WhatsApp you my number, sir.   (मैं आपको WhatsApp कर देता हूं सर मेरा नंबर.)\n[46s] CUSTOMER: Will do, no problem.   (चलेगा, no problem.)\n[47s] AGENT: In that, I will also share my mail ID. If any requirement comes up, please share it.   (आपको उसमे मैं अपना mail ID भी share कर दूंगा. अगर कुछ requirement आती है तो आप share करिए.)\n[50s] CUSTOMER: Sure. Is that Chetan Chipte ji there?   (Sure. वो चेतन चिपटे जी है क्या?)\n[52s] AGENT: He is also there, sir.   (वो भी है सर.)\n[53s] CUSTOMER: Yes, so he used to be in touch with me.   (हां, तो वो टच में रहते थे मेरे.)\n[54s] AGENT: Okay, I will also CC you... yes yes, I will keep sending it to you as well.   (ठीक है, आपको भी सी सी हां हां, आपको भी मैं भेजता रहूंगा.)\n[56s] CUSTOMER: No, it's okay. You talk to only one person because what happens is...   (नहीं, ठीक है. किसी एक से ही आप बात करिए क्योंकि क्या है...)\n[57s] AGENT: Okay, now both of us look into activation, so...   (ठीक, अब हम दोनों ही activation में देखते हैं, तो...)\n[59s] CUSTOMER: Okay okay.\n[59s] AGENT: Either he can do it or I can do it. So if you are in contact with him, that's fine.   (या तो वो कर सकते हैं या तो मैं कर सकता हूं. तो अगर आप उनके कॉन्टैक्ट में हैं तो ठीक है.)\n[1s] CUSTOMER: Will do, will do. Okay.   (चलेगा, चलेगा. ठीक है.)\n[2s] AGENT: Okay.\n[2s] CUSTOMER: Thank you sir.\n[3s] AGENT: Okay.\n[3s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 41,
  "connected": 1,
  "audio_notes": "clear: The conversation switches from Marathi to Hindi midway through the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "41 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer gives you a specific date like 'the 10th', use it to schedule a firm callback for the 11th instead of just sending contact details.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up with a known manufacturing contact, Flange Engineering Company. The customer confirmed they are a manufacturer but have no current requirement as their own order is on hold. The customer expects an update by the 10th of the month. The call ended with the agent agreeing to send his contact details for any future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello sir, I am Aditya Pandey calling from JSW One.\", \"comment\": \"The agent introduced himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead referencing a past interaction from months ago.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What do you manufacture?\", \"comment\": \"The agent only asked what the customer manufactures, missing the other five key discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched, as no needs were discovered and the customer stated they had no current requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So now you don't have any, I mean, any orders in hand?\", \"comment\": \"The agent successfully executed the step's intent by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number, sir.\", \"comment\": \"The agent did not set a committed next step, missing the opportunity to schedule a callback after the 10th, a date the customer provided.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a specific date like 'the 10th', use it to schedule a firm callback for the 11th instead of just sending contact details.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up with a known manufacturing contact, Flange Engineering Company. The customer confirmed they are a manufacturer but have no current requirement as their own order is on hold. The customer expects an update by the 10th of the month. The call ended with the agent agreeing to send his contact details for any future needs.\"}",
  "error": null,
  "latency_ms": 30943,
  "input_tokens": 3715,
  "output_tokens": 741,
  "created_at": "2026-09-25 10:56:22",
  "sentiment": "positive",
  "sentiment_score": 0.488,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 6,
  "lex_hits": 24,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.62,
  "agent_talk_sec": 33.4,
  "customer_talk_sec": 20.5,
  "dead_air_sec": 60.1,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 341.3,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 20,
  "discovery_qs": 5,
  "words_agent": 190,
  "words_customer": 109,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584355311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.71,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.61,
      "end_s": 2.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.17,
      "end_s": 3.6,
      "text_en": "Flange Engineering Company?",
      "text_native": "Flange Engineering Company?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.89,
      "end_s": 4.13,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178584355311",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 7.38,
      "text_en": "Hello sir, I am Aditya Pandey calling from JSW One.",
      "text_native": "नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून."
    },
    {
      "ucid": "21112178584355311",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.9,
      "end_s": 8.7,
      "text_en": "JSW One, speak.",
      "text_native": "JSW One बोला."
    },
    {
      "ucid": "21112178584355311",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 11.9,
      "text_en": "Yes sir, you were registered on our platform, I had called in that regard.",
      "text_native": "हा साहेब, तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता."
    },
    {
      "ucid": "21112178584355311",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.39,
      "text_en": "Go on.",
      "text_native": "बोला ना."
    },
    {
      "ucid": "21112178584355311",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.42,
      "end_s": 14.8,
      "text_en": "You had also given your requirement in May-June.",
      "text_native": "तुमची requirement पण दिली होती मे जून मध्ये."
    },
    {
      "ucid": "21112178584355311",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.6,
      "text_en": "Yes, yes, yes.",
      "text_native": "हो हो हो."
    },
    {
      "ucid": "21112178584355311",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 18.8,
      "text_en": "So now, that material for which the PO has not been made, in the discussion the customer is saying that...",
      "text_native": "तर आता अजून काही जी मटेरियल झाली नाही PO, discussion मध्ये जे असं customer म्हणतोय."
    },
    {
      "ucid": "21112178584355311",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 19.2,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178584355311",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 22.2,
      "text_en": "Because the forecast has reduced a bit, that order is on hold now.",
      "text_native": "forecast थोडासा कमी झाल्यामुळे, त्यामुळे ती hold वर आहे order आता."
    },
    {
      "ucid": "21112178584355311",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.9,
      "text_en": "Okay. So, the one we got from you was for manufacturing, right sir?",
      "text_native": "Okay. तर तुमच्याकडे आम्हाला manufacturing चं आलं होतं ते का साहेब?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 14,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.4,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178584355311",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 27.5,
      "text_en": "We are manufacturers. We are flanges manufacturers.",
      "text_native": "आम्ही manufacturer आहोत. Flanges manufacturer आहोत."
    },
    {
      "ucid": "21112178584355311",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 28.8,
      "text_en": "What do you manufacture?",
      "text_native": "काय manufacture करता तुम्ही?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 17,
      "speaker": "customer",
      "start_s": 28.9,
      "end_s": 29.5,
      "text_en": "Flanges.",
      "text_native": "Flanges."
    },
    {
      "ucid": "21112178584355311",
      "idx": 18,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.6,
      "text_en": "Flanges, okay okay.",
      "text_native": "Flanges, okay okay."
    },
    {
      "ucid": "21112178584355311",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.9,
      "end_s": 31.2,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178584355311",
      "idx": 20,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 35.1,
      "text_en": "Uh, okay sir. So now you don't have any, I mean, any orders in hand?",
      "text_native": "अ ठीक आहे साहेब. आता मला तुमच्याकडे काही मतलब हातात काही मतलब order नाहीयेत?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 21,
      "speaker": "customer",
      "start_s": 35.1,
      "end_s": 37.0,
      "text_en": "No, no. Right now, currently there is nothing.",
      "text_native": "नाही नाही. Right now currently abhi kuch nahi hai."
    },
    {
      "ucid": "21112178584355311",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.4,
      "end_s": 37.6,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178584355311",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 41.2,
      "text_en": "So, I mean sir, then you... what do you call it... until when is your, I mean, prediction?",
      "text_native": "तो मतलब सर फिर आप ये क्या बोलते इसको, कब तक आपका मतलब प्रेडिक्शन?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 24,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 44.4,
      "text_en": "They have said eight days, it will be done by the 10th. Meaning, we will know a yes or no by the 10th.",
      "text_native": "अभी वो आठ दिन बोले है, दस तारीख तक हो जाएगा. याने हां या ना दस तारीख तक पता चलेगा."
    },
    {
      "ucid": "21112178584355311",
      "idx": 25,
      "speaker": "agent",
      "start_s": 44.9,
      "end_s": 46.4,
      "text_en": "I will WhatsApp you my number, sir.",
      "text_native": "मैं आपको WhatsApp कर देता हूं सर मेरा नंबर."
    },
    {
      "ucid": "21112178584355311",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 47.3,
      "text_en": "Will do, no problem.",
      "text_native": "चलेगा, no problem."
    },
    {
      "ucid": "21112178584355311",
      "idx": 27,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 50.4,
      "text_en": "In that, I will also share my mail ID. If any requirement comes up, please share it.",
      "text_native": "आपको उसमे मैं अपना mail ID भी share कर दूंगा. अगर कुछ requirement आती है तो आप share करिए."
    },
    {
      "ucid": "21112178584355311",
      "idx": 28,
      "speaker": "customer",
      "start_s": 50.4,
      "end_s": 51.7,
      "text_en": "Sure. Is that Chetan Chipte ji there?",
      "text_native": "Sure. वो चेतन चिपटे जी है क्या?"
    },
    {
      "ucid": "21112178584355311",
      "idx": 29,
      "speaker": "agent",
      "start_s": 52.0,
      "end_s": 52.6,
      "text_en": "He is also there, sir.",
      "text_native": "वो भी है सर."
    },
    {
      "ucid": "21112178584355311",
      "idx": 30,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 53.7,
      "text_en": "Yes, so he used to be in touch with me.",
      "text_native": "हां, तो वो टच में रहते थे मेरे."
    },
    {
      "ucid": "21112178584355311",
      "idx": 31,
      "speaker": "agent",
      "start_s": 53.9,
      "end_s": 55.6,
      "text_en": "Okay, I will also CC you... yes yes, I will keep sending it to you as well.",
      "text_native": "ठीक है, आपको भी सी सी हां हां, आपको भी मैं भेजता रहूंगा."
    },
    {
      "ucid": "21112178584355311",
      "idx": 32,
      "speaker": "customer",
      "start_s": 55.6,
      "end_s": 57.2,
      "text_en": "No, it's okay. You talk to only one person because what happens is...",
      "text_native": "नहीं, ठीक है. किसी एक से ही आप बात करिए क्योंकि क्या है..."
    },
    {
      "ucid": "21112178584355311",
      "idx": 33,
      "speaker": "agent",
      "start_s": 57.2,
      "end_s": 58.8,
      "text_en": "Okay, now both of us look into activation, so...",
      "text_native": "ठीक, अब हम दोनों ही activation में देखते हैं, तो..."
    },
    {
      "ucid": "21112178584355311",
      "idx": 34,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 59.3,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "21112178584355311",
      "idx": 35,
      "speaker": "agent",
      "start_s": 59.3,
      "end_s": 1.1,
      "text_en": "Either he can do it or I can do it. So if you are in contact with him, that's fine.",
      "text_native": "या तो वो कर सकते हैं या तो मैं कर सकता हूं. तो अगर आप उनके कॉन्टैक्ट में हैं तो ठीक है."
    },
    {
      "ucid": "21112178584355311",
      "idx": 36,
      "speaker": "customer",
      "start_s": 1.1,
      "end_s": 1.8,
      "text_en": "Will do, will do. Okay.",
      "text_native": "चलेगा, चलेगा. ठीक है."
    },
    {
      "ucid": "21112178584355311",
      "idx": 37,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584355311",
      "idx": 38,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.7,
      "text_en": "Thank you sir.",
      "text_native": "Thank you sir."
    },
    {
      "ucid": "21112178584355311",
      "idx": 39,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584355311",
      "idx": 40,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584355311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello sir, I am Aditya Pandey calling from JSW One.",
      "comment": "The agent introduced himself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178584355311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead referencing a past interaction from months ago."
    },
    {
      "ucid": "21112178584355311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What do you manufacture?",
      "comment": "The agent only asked what the customer manufactures, missing the other five key discovery questions."
    },
    {
      "ucid": "21112178584355311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched, as no needs were discovered and the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178584355311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So now you don't have any, I mean, any orders in hand?",
      "comment": "The agent successfully executed the step's intent by asking if a current requirement exists."
    },
    {
      "ucid": "21112178584355311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my number, sir.",
      "comment": "The agent did not set a committed next step, missing the opportunity to schedule a callback after the 10th, a date the customer provided."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}