Call 21112178584352071 2026-08-04 · dhruv · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and moved directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent opened by asking for a requirement, which led to an early call termination.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement for sheet metals?
Summary
The agent introduced himself and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no requirement at the moment. The agent then accepted this and ended the call without attempting any discovery or setting a specific follow-up.
Coaching
You skipped the hook and discovery entirely, asking for a requirement in your first sentence. You must first build value with a hook and then understand the customer's business through discovery before asking if they need to buy today.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and moved directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent opened by asking for a requirement, which led to an early call termination. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for sheet metals? Agent successfully asked if a current requirement exists, though this was done prematurely. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive ("if there is anything, let me know") and did not establish a concrete, agent-owned next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.667 | 6.4s | 3.2s | 45.4s | 1.8s | 300.0 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
agent
2.1s
Hello?
customer
2.7s
Yes?
हां?
agent
3.1s
Sir, I am speaking from JSW One, Jindal Steel Works.
सर JSW One से बात कर रहा हूं मैं, Jindal Steel Works.
customer
5.0s
Yes, tell me.
हां बोलिए।
agent
5.9s
Sir, is there any requirement for sheet metals?
सर कुछ requirement है sheet metals में?
customer
7.8s
Sir, not right now.
सर अभी तो नहीं है।
agent
9.6s
Okay sir, if there is anything, let me know.
ठीक है सर, कुछ होता है तो बताइएगा।
customer
11.2s
Okay sir.
agent
12.0s
Okay sir, thank you.