{
  "ucid": "21112178584352071",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 17:08:40",
  "end_time": "1899-12-30 17:09:35",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb5f51f36773b4290c5949bb4368a1dc7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 100,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584352071__DIAb5f51f36773b4290c5949bb4368a1dc7.mp3",
  "audio_bytes": 69120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 23.04,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes?   (हां?)\n[3s] AGENT: Sir, I am speaking from JSW One, Jindal Steel Works.   (सर JSW One से बात कर रहा हूं मैं, Jindal Steel Works.)\n[5s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[6s] AGENT: Sir, is there any requirement for sheet metals?   (सर कुछ requirement है sheet metals में?)\n[8s] CUSTOMER: Sir, not right now.   (सर अभी तो नहीं है।)\n[10s] AGENT: Okay sir, if there is anything, let me know.   (ठीक है सर, कुछ होता है तो बताइएगा।)\n[11s] CUSTOMER: Okay sir.\n[12s] AGENT: Okay sir, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise on the customer's side, but the conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery entirely, asking for a requirement in your first sentence. You must first build value with a hook and then understand the customer's business through discovery before asking if they need to buy today.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no requirement at the moment. The agent then accepted this and ended the call without attempting any discovery or setting a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified the company but failed to use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook entirely and moved directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent opened by asking for a requirement, which led to an early call termination.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for sheet metals?\", \"comment\": \"Agent successfully asked if a current requirement exists, though this was done prematurely.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The closure was passive (\\\"if there is anything, let me know\\\") and did not establish a concrete, agent-owned next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery entirely, asking for a requirement in your first sentence. You must first build value with a hook and then understand the customer's business through discovery before asking if they need to buy today.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no requirement at the moment. The agent then accepted this and ended the call without attempting any discovery or setting a specific follow-up.\"}",
  "error": null,
  "latency_ms": 32755,
  "input_tokens": 2740,
  "output_tokens": 685,
  "created_at": "2026-09-25 10:49:56",
  "sentiment": "neutral",
  "sentiment_score": -0.014,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.667,
  "agent_talk_sec": 6.4,
  "customer_talk_sec": 3.2,
  "dead_air_sec": 45.4,
  "longest_monologue_sec": 1.8,
  "agent_wpm": 300.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 32,
  "words_customer": 11,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584352071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.55,
      "end_s": 2.01,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178584352071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.15,
      "end_s": 2.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178584352071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.7,
      "end_s": 3.05,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178584352071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.15,
      "end_s": 4.9,
      "text_en": "Sir, I am speaking from JSW One, Jindal Steel Works.",
      "text_native": "सर JSW One से बात कर रहा हूं मैं, Jindal Steel Works."
    },
    {
      "ucid": "21112178584352071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.6,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178584352071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 7.56,
      "text_en": "Sir, is there any requirement for sheet metals?",
      "text_native": "सर कुछ requirement है sheet metals में?"
    },
    {
      "ucid": "21112178584352071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 9.0,
      "text_en": "Sir, not right now.",
      "text_native": "सर अभी तो नहीं है।"
    },
    {
      "ucid": "21112178584352071",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.57,
      "end_s": 11.0,
      "text_en": "Okay sir, if there is anything, let me know.",
      "text_native": "ठीक है सर, कुछ होता है तो बताइएगा।"
    },
    {
      "ucid": "21112178584352071",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.18,
      "end_s": 11.8,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178584352071",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.98,
      "end_s": 13.2,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584352071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified the company but failed to use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178584352071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook entirely and moved directly to asking for a requirement."
    },
    {
      "ucid": "21112178584352071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent opened by asking for a requirement, which led to an early call termination."
    },
    {
      "ucid": "21112178584352071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178584352071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for sheet metals?",
      "comment": "Agent successfully asked if a current requirement exists, though this was done prematurely."
    },
    {
      "ucid": "21112178584352071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The closure was passive (\"if there is anything, let me know\") and did not establish a concrete, agent-owned next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}