{
  "ucid": "21112178584307761",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 17:01:17",
  "end_time": "1899-12-30 17:02:24",
  "duration_sec": 67,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Call_back_later",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe89006e648cf27dc4817162c237295c3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 121,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584307761__DIAe89006e648cf27dc4817162c237295c3.mp3",
  "audio_bytes": 83592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 27.864,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello.\n[4s] CUSTOMER: Yes?   (हाँ जी?)\n[5s] AGENT: Uh hello, yes sir, good evening. Karthik is this side from JSW One.\n[8s] CUSTOMER: Huh?   (हाँ?)\n[9s] AGENT: Uh sir, I'm calling from JSW. In Vedic Engineering, do you have any HR requirements at the end?\n[13s] CUSTOMER: Sir, right now, sir, no sir. Right now I am busy sir. Uh, call you tomorrow morning. I am busy.\n[17s] AGENT: Okay, okay sir, sure sure, I'll call you tomorrow.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's side, but both speakers are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "To create more interest upfront, lead with a supply hook (e.g., 'we have HR material ready for dispatch') before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from Vedic Engineering to inquire about HR requirements. The customer stated they were busy and had no immediate need, requesting a callback for the following morning. The agent agreed to the callback and ended the call.",
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  "error": null,
  "latency_ms": 25432,
  "input_tokens": 2728,
  "output_tokens": 727,
  "created_at": "2026-09-25 10:51:33",
  "sentiment": "negative",
  "sentiment_score": -0.497,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 17,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.637,
  "agent_talk_sec": 9.3,
  "customer_talk_sec": 5.3,
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  "longest_monologue_sec": 3.9,
  "agent_wpm": 271.0,
  "interruptions": 0,
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  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 42,
  "words_customer": 24,
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      "text_native": "हाँ जी?"
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      "text_native": "Uh hello, yes sir, good evening. Karthik is this side from JSW One."
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      "text_native": "हाँ?"
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      "idx": 7,
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      "text_en": "Uh sir, I'm calling from JSW. In Vedic Engineering, do you have any HR requirements at the end?",
      "text_native": "Uh sir, I'm calling from JSW. In Vedic Engineering, do you have any HR requirements at the end?"
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    {
      "ucid": "21112178584307761",
      "idx": 8,
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      "text_native": "Sir, right now, sir, no sir. Right now I am busy sir. Uh, call you tomorrow morning. I am busy."
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      "ucid": "21112178584307761",
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      "text_en": "Okay, okay sir, sure sure, I'll call you tomorrow.",
      "text_native": "Okay, okay sir, sure sure, I'll call you tomorrow."
    }
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    {
      "ucid": "21112178584307761",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "comment": "The agent introduced himself and the company, and respected the customer's immediate request to call back later."
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      "ucid": "21112178584307761",
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      "evidence": "Uh sir, I'm calling from JSW. In Vedic Engineering, do you have any HR requirements at the end?",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements."
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    {
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      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "comment": "The call was cut short by the customer before any discovery questions could be asked."
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    {
      "ucid": "21112178584307761",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
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      "comment": "The call ended before any discovery was done, so no USPs were pitched."
    },
    {
      "ucid": "21112178584307761",
      "step_id": "SL5",
      "step_name": "Qualify",
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      "evidence": "do you have any HR requirements at the end?",
      "comment": "The agent successfully asked if a current requirement exists, though the customer said no."
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    {
      "ucid": "21112178584307761",
      "step_id": "SL6",
      "step_name": "Closure with next step",
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      "questions_hit": null,
      "evidence": "Okay, okay sir, sure sure, I'll call you tomorrow.",
      "comment": "The agent agreed to the customer's request for a specific callback time ('tomorrow morning')."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}