{
  "ucid": "21112178584289771",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:58:17",
  "end_time": "1899-12-30 17:00:01",
  "duration_sec": 104,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA734cacb4e3e44c1b7195ef9a2dda1682.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 171,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584289771__DIA734cacb4e3e44c1b7195ef9a2dda1682.mp3",
  "audio_bytes": 247320,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 82.44,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Yes.   (हां)\n[3s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One.   (हां जी सर गुड इवनिंग, कार्तिक ये बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Yes.   (हां)\n[6s] AGENT: Uh, this is for your R.S. Anand Steel, do you have any HR requirement sir at the end?   (अ ये आपका आर एस आनंद स्टील में, do you have any HR requirement sir at the end?)\n[10s] CUSTOMER: Yes, there is a requirement for HR sheet, sir, it's a monthly requirement.   (हां HR sheet का रहती है requirement रहता है सर monthly रहता है।)\n[13s] AGENT: Monthly, right? In 2.3 mm?   (Monthly ना? In 2.3 mm?)\n[15s] CUSTOMER: From 1.6 to 2 mm, that's the kind of requirement, sir.   (1.6 से 2 mm वैसा requirement रहता है सर।)\n[18s] AGENT: Okay okay. 1.6 and 2 mm.\n[20s] AGENT: Yes sir, in this month when are you looking to purchase? Do you need to buy this week or when is the plan to buy later?   (Yes sir, in this month when will are you looking to purchase? अभी इस हफ्ते खरीदना है और बाद में कब खरीदने का प्लानिंग कैसा है?)\n[24s] CUSTOMER: How is the payment, sir?   (पेमेंट का कैसा रहता है सर?)\n[26s] AGENT: Payment, sir, the first order is on advance only, sir.   (पेमेंट सर पहला आर्डर तो एडवांस पे ही रहता है सर।)\n[28s] CUSTOMER: Hmm.   (हम्म)\n[29s] AGENT: Hmm hmm. After that, we give credit. You get credit at good rates from the market, right, on interest. Right now, distributors etc. take two to two-and-a-half percent per month.   (हम्म हम्म उसके बाद तो क्रेडिट देते है हम। मार्केट से अच्छे रेट्स पे मिल जाता है क्रेडिट ना, इंटरेस्ट में। अभी डिस्ट्रीब्यूटर वगेरा तो दो ढाई परसेंट लेते है पर मंथ।)\n[34s] CUSTOMER: Hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म)\n[36s] AGENT: Right? Ours gets done in one percent, in 1.1.   (है ना? हमारा एक परसेंट में हो जाता है, 1.1 में।)\n[39s] AGENT: Annually it's a 14% charge.   (Annually 14% चार्ज है।)\n[40s] CUSTOMER: Okay, okay sir. I will call.   (ठीक है ठीक है सर। मैं कॉल करूंगा।)\n[42s] AGENT: Yes, yes.   (हांजी हांजी।)\n[42s] AGENT: Okay. Alright, I'll send you a message for a reminder.   (ठीक है। चलो मैं आपको मैसेज कर देता हूं रिमाइंडर के लिए।)\n[44s] AGENT: If a requirement comes up, let me know, okay?   (Requirement आए तो उसे बताना मुझे, ठीक है?)\n[46s] CUSTOMER: Okay, tell me.   (ठीक है, बताइए।)\n[47s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 24,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "24 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery, immediately asking for a requirement. Always lead with a value proposition to earn the right to ask questions and build interest.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer has a monthly requirement for 1.6-2mm HR sheets. The customer immediately inquired about payment terms. The agent explained the policy of advance payment for the first order, followed by credit options. The customer then disengaged, stating they would call back, and the call ended without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, good evening. This is Kartik speaking from JSW One.\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"do you have any HR requirement sir at the end?\", \"comment\": \"The agent skipped the hook and immediately asked for a requirement without providing a value proposition.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions; the customer volunteered their requirement and asked about payment.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"After that, we give credit. You get credit at good rates from the market... Ours gets done in one percent, in 1.1.\", \"comment\": \"The agent pitched the credit USP, which was relevant as it was in direct response to the customer's question about payment.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any HR requirement sir at the end?\", \"comment\": \"The agent successfully asked if a requirement exists and the customer confirmed a monthly need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, I'll send you a message for a reminder.\", \"comment\": \"The agent did not secure a committed next step, settling for a vague reminder message.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You skipped the hook and discovery, immediately asking for a requirement. Always lead with a value proposition to earn the right to ask questions and build interest.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"How is the payment, sir?\", \"response\": \"Payment, sir, the first order is on advance only, sir. ... After that, we give credit.\"}], \"call_summary\": \"The agent confirmed the customer has a monthly requirement for 1.6-2mm HR sheets. The customer immediately inquired about payment terms. The agent explained the policy of advance payment for the first order, followed by credit options. The customer then disengaged, stating they would call back, and the call ended without a firm next step.\"}",
  "error": null,
  "latency_ms": 31441,
  "input_tokens": 3348,
  "output_tokens": 827,
  "created_at": "2026-09-25 10:55:34",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.746,
  "agent_talk_sec": 31.8,
  "customer_talk_sec": 10.8,
  "dead_air_sec": 61.4,
  "longest_monologue_sec": 6.1,
  "agent_wpm": 283.0,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 10,
  "discovery_qs": 8,
  "words_agent": 150,
  "words_customer": 47,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178584289771",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178584289771",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.51,
      "end_s": 1.9,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178584289771",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.18,
      "end_s": 2.42,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178584289771",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 4.78,
      "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "हां जी सर गुड इवनिंग, कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.96,
      "end_s": 5.18,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178584289771",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 9.5,
      "text_en": "Uh, this is for your R.S. Anand Steel, do you have any HR requirement sir at the end?",
      "text_native": "अ ये आपका आर एस आनंद स्टील में, do you have any HR requirement sir at the end?"
    },
    {
      "ucid": "21112178584289771",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.76,
      "end_s": 12.38,
      "text_en": "Yes, there is a requirement for HR sheet, sir, it's a monthly requirement.",
      "text_native": "हां HR sheet का रहती है requirement रहता है सर monthly रहता है।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.56,
      "end_s": 14.2,
      "text_en": "Monthly, right? In 2.3 mm?",
      "text_native": "Monthly ना? In 2.3 mm?"
    },
    {
      "ucid": "21112178584289771",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.7,
      "end_s": 17.3,
      "text_en": "From 1.6 to 2 mm, that's the kind of requirement, sir.",
      "text_native": "1.6 से 2 mm वैसा requirement रहता है सर।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 19.1,
      "text_en": "Okay okay. 1.6 and 2 mm.",
      "text_native": "Okay okay. 1.6 and 2 mm."
    },
    {
      "ucid": "21112178584289771",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 24.0,
      "text_en": "Yes sir, in this month when are you looking to purchase? Do you need to buy this week or when is the plan to buy later?",
      "text_native": "Yes sir, in this month when will are you looking to purchase? अभी इस हफ्ते खरीदना है और बाद में कब खरीदने का प्लानिंग कैसा है?"
    },
    {
      "ucid": "21112178584289771",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 25.4,
      "text_en": "How is the payment, sir?",
      "text_native": "पेमेंट का कैसा रहता है सर?"
    },
    {
      "ucid": "21112178584289771",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 27.9,
      "text_en": "Payment, sir, the first order is on advance only, sir.",
      "text_native": "पेमेंट सर पहला आर्डर तो एडवांस पे ही रहता है सर।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.1,
      "end_s": 28.5,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178584289771",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 34.4,
      "text_en": "Hmm hmm. After that, we give credit. You get credit at good rates from the market, right, on interest. Right now, distributors etc. take two to two-and-a-half percent per month.",
      "text_native": "हम्म हम्म उसके बाद तो क्रेडिट देते है हम। मार्केट से अच्छे रेट्स पे मिल जाता है क्रेडिट ना, इंटरेस्ट में। अभी डिस्ट्रीब्यूटर वगेरा तो दो ढाई परसेंट लेते है पर मंथ।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 35.4,
      "text_en": "Hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म"
    },
    {
      "ucid": "21112178584289771",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 38.4,
      "text_en": "Right? Ours gets done in one percent, in 1.1.",
      "text_native": "है ना? हमारा एक परसेंट में हो जाता है, 1.1 में।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.7,
      "end_s": 40.0,
      "text_en": "Annually it's a 14% charge.",
      "text_native": "Annually 14% चार्ज है।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 41.5,
      "text_en": "Okay, okay sir. I will call.",
      "text_native": "ठीक है ठीक है सर। मैं कॉल करूंगा।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 19,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 42.0,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 44.0,
      "text_en": "Okay. Alright, I'll send you a message for a reminder.",
      "text_native": "ठीक है। चलो मैं आपको मैसेज कर देता हूं रिमाइंडर के लिए।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 45.6,
      "text_en": "If a requirement comes up, let me know, okay?",
      "text_native": "Requirement आए तो उसे बताना मुझे, ठीक है?"
    },
    {
      "ucid": "21112178584289771",
      "idx": 22,
      "speaker": "customer",
      "start_s": 45.7,
      "end_s": 46.4,
      "text_en": "Okay, tell me.",
      "text_native": "ठीक है, बताइए।"
    },
    {
      "ucid": "21112178584289771",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 48.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584289771",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178584289771",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "do you have any HR requirement sir at the end?",
      "comment": "The agent skipped the hook and immediately asked for a requirement without providing a value proposition."
    },
    {
      "ucid": "21112178584289771",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions; the customer volunteered their requirement and asked about payment."
    },
    {
      "ucid": "21112178584289771",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "After that, we give credit. You get credit at good rates from the market... Ours gets done in one percent, in 1.1.",
      "comment": "The agent pitched the credit USP, which was relevant as it was in direct response to the customer's question about payment."
    },
    {
      "ucid": "21112178584289771",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any HR requirement sir at the end?",
      "comment": "The agent successfully asked if a requirement exists and the customer confirmed a monthly need."
    },
    {
      "ucid": "21112178584289771",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright, I'll send you a message for a reminder.",
      "comment": "The agent did not secure a committed next step, settling for a vague reminder message."
    }
  ],
  "objections": [
    {
      "ucid": "21112178584289771",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "How is the payment, sir?",
      "response": "Payment, sir, the first order is on advance only, sir. ... After that, we give credit."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}