{
  "ucid": "21112178584212821",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:45:28",
  "end_time": "1899-12-30 16:46:21",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA206d10c00aed206a6a46c248673571c6.mp3",
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  "agent_status": null,
  "hangup_by": null,
  "excel_row": 95,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584212821__DIA206d10c00aed206a6a46c248673571c6.mp3",
  "audio_bytes": 72144,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 24.048,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हां.)\n[2s] AGENT: Uh yes sir, good evening. Karthik this side from JSW One.\n[6s] CUSTOMER: Yeah. Tell me.\n[7s] AGENT: Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?\n[12s] CUSTOMER: No, no, no.\n[13s] AGENT: Nothing, sir?\n[14s] CUSTOMER: Yeah, nothing, nothing. Thanks.\n[16s] AGENT: Okay.\n[17s] CUSTOMER: Okay sir.\n[18s] CUSTOMER: Sir, then I did.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The customer's final utterance is slightly muffled and grammatically unusual, but transcribed as heard.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook entirely; always start by giving the customer a compelling reason to listen (like price or availability) before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from an engineering company to inquire about HR material needs. The customer immediately stated they had no requirement and ended the conversation. The agent did not get a chance to perform discovery or pitch any benefits.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh yes sir, good evening. Karthik this side from JSW One.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to a qualification question, giving the customer no reason to engage.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked about a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call was cut short.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay.\", \"comment\": \"The call ended without the agent proposing or securing any next step, such as a callback time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook entirely; always start by giving the customer a compelling reason to listen (like price or availability) before asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from an engineering company to inquire about HR material needs. The customer immediately stated they had no requirement and ended the conversation. The agent did not get a chance to perform discovery or pitch any benefits.\", \"call_id\": \"21112178584212821\"}",
  "error": null,
  "latency_ms": 21477,
  "input_tokens": 2719,
  "output_tokens": 721,
  "created_at": "2026-09-25 10:49:34",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.652,
  "agent_talk_sec": 9.0,
  "customer_talk_sec": 4.8,
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  "interruptions": 0,
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  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 32,
  "words_customer": 18,
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      "ucid": "21112178584212821",
      "idx": 0,
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "21112178584212821",
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    {
      "ucid": "21112178584212821",
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      "text_en": "Yes.",
      "text_native": "हां."
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    {
      "ucid": "21112178584212821",
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      "speaker": "agent",
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      "text_en": "Uh yes sir, good evening. Karthik this side from JSW One.",
      "text_native": "Uh yes sir, good evening. Karthik this side from JSW One."
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    {
      "ucid": "21112178584212821",
      "idx": 4,
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      "text_en": "Yeah. Tell me.",
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    {
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      "text_en": "Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?",
      "text_native": "Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?"
    },
    {
      "ucid": "21112178584212821",
      "idx": 6,
      "speaker": "customer",
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      "text_en": "No, no, no.",
      "text_native": "No, no, no."
    },
    {
      "ucid": "21112178584212821",
      "idx": 7,
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      "text_en": "Nothing, sir?",
      "text_native": "Nothing, sir?"
    },
    {
      "ucid": "21112178584212821",
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      "text_en": "Yeah, nothing, nothing. Thanks.",
      "text_native": "Yeah, nothing, nothing. Thanks."
    },
    {
      "ucid": "21112178584212821",
      "idx": 9,
      "speaker": "agent",
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584212821",
      "idx": 10,
      "speaker": "customer",
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      "end_s": 17.44,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178584212821",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.57,
      "end_s": 18.26,
      "text_en": "Sir, then I did.",
      "text_native": "Sir, then I did."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584212821",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "Uh yes sir, good evening. Karthik this side from JSW One.",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178584212821",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to a qualification question, giving the customer no reason to engage."
    },
    {
      "ucid": "21112178584212821",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent immediately asked about a requirement."
    },
    {
      "ucid": "21112178584212821",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the call was cut short."
    },
    {
      "ucid": "21112178584212821",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178584212821",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay.",
      "comment": "The call ended without the agent proposing or securing any next step, such as a callback time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}