Call 21112178584172841 2026-08-04 · dhruv · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is a faint IVR-like voice in the background at the very beginning, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Were you looking for some requirement, sir? In sheet metal?
Summary
The agent introduced JSW and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no need, and the agent ended the call without attempting any discovery or setting a concrete next step.
Coaching
You must lead with a hook to give the customer a reason to talk to you; you cannot go straight from the introduction to asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Were you looking for some requirement, sir? In sheet metal? Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive and did not establish a concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.726 heavy | 6.9s | 2.6s | 49.5s | 2.2s | 260.9 | 0 | 4 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
agent
2.7s
Hello?
हेलो?
customer
3.6s
Hello?
हेलो?
agent
4.6s
Sir, I was calling from JSW, from Jindal Steel.
सर JSW से बात कर रहा था जिंदल स्टील से।
customer
7.2s
Speak.
बोलो।
agent
8.3s
Were you looking for some requirement, sir? In sheet metal?
कुछ रिक्वायरमेंट में देख रहे थे क्या सर? शीट मेटल में?
customer
10.8s
No.
नहीं।
customer
12.0s
No.
नहीं।
agent
12.8s
Okay sir. If there is anything, please let me know.
ठीक है सर। कुछ रहता है तो बताइएगा।
customer
15.3s
Okay.
ठीक है।