{
  "ucid": "21112178584172841",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:38:48",
  "end_time": "1899-12-30 16:39:47",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6a1c35a9a66a3c70edd7fad7b59176a4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 108,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584172841__DIA6a1c35a9a66a3c70edd7fad7b59176a4.mp3",
  "audio_bytes": 59400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 19.8,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello?   (हेलो?)\n[4s] CUSTOMER: Hello?   (हेलो?)\n[5s] AGENT: Sir, I was calling from JSW, from Jindal Steel.   (सर JSW से बात कर रहा था जिंदल स्टील से।)\n[7s] CUSTOMER: Speak.   (बोलो।)\n[8s] AGENT: Were you looking for some requirement, sir? In sheet metal?   (कुछ रिक्वायरमेंट में देख रहे थे क्या सर? शीट मेटल में?)\n[11s] CUSTOMER: No.   (नहीं।)\n[12s] CUSTOMER: No.   (नहीं।)\n[13s] AGENT: Okay sir. If there is anything, please let me know.   (ठीक है सर। कुछ रहता है तो बताइएगा।)\n[15s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a faint IVR-like voice in the background at the very beginning, but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must lead with a hook to give the customer a reason to talk to you; you cannot go straight from the introduction to asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no need, and the agent ended the call without attempting any discovery or setting a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Were you looking for some requirement, sir? In sheet metal?\", \"comment\": \"Agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The closure was passive and did not establish a concrete next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must lead with a hook to give the customer a reason to talk to you; you cannot go straight from the introduction to asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no need, and the agent ended the call without attempting any discovery or setting a concrete next step.\"}",
  "error": null,
  "latency_ms": 35456,
  "input_tokens": 2746,
  "output_tokens": 626,
  "created_at": "2026-09-25 10:50:33",
  "sentiment": "neutral",
  "sentiment_score": -0.06,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.726,
  "agent_talk_sec": 6.9,
  "customer_talk_sec": 2.6,
  "dead_air_sec": 49.5,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 260.9,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 30,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178584172841",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.07,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178584172841",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.17,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178584172841",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.63,
      "end_s": 4.06,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178584172841",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.56,
      "end_s": 6.79,
      "text_en": "Sir, I was calling from JSW, from Jindal Steel.",
      "text_native": "सर JSW से बात कर रहा था जिंदल स्टील से।"
    },
    {
      "ucid": "21112178584172841",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.21,
      "end_s": 7.66,
      "text_en": "Speak.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "21112178584172841",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.26,
      "end_s": 10.5,
      "text_en": "Were you looking for some requirement, sir? In sheet metal?",
      "text_native": "कुछ रिक्वायरमेंट में देख रहे थे क्या सर? शीट मेटल में?"
    },
    {
      "ucid": "21112178584172841",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.83,
      "end_s": 11.18,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178584172841",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.3,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178584172841",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.8,
      "text_en": "Okay sir. If there is anything, please let me know.",
      "text_native": "ठीक है सर। कुछ रहता है तो बताइएगा।"
    },
    {
      "ucid": "21112178584172841",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.26,
      "end_s": 15.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584172841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178584172841",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178584172841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178584172841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178584172841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Were you looking for some requirement, sir? In sheet metal?",
      "comment": "Agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178584172841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The closure was passive and did not establish a concrete next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}