Call 21112178584132411 2026-08-04 · ankit mistry · 1:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | supply_led (campaign_name:medium) |
Audio: clear: There is minor crosstalk between the speakers around 0:54.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +4/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and JSW, but did not ask for permission to speak, instead moving directly to a logistical query about finding the right contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the conversation was focused on verifying a contact number, not on presenting a value proposition.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the agent was speaking to a gatekeeper, not the decision-maker.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called to follow up on a portal registration but was unable to reach the intended contact. The agent spoke with a colleague who confirmed the correct phone number for the contact person. The call ended with the agent stating they would now try to call the correct number. No sales pitch or discovery occurred.
Coaching
This was a gatekeeper call to find the right contact; once you connect with the decision-maker, remember to execute the full pitch structure starting with the opener and hook.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and JSW, but did not ask for permission to speak, instead moving directly to a logistical query about finding the right contact. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the conversation was focused on verifying a contact number, not on presenting a value proposition. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent was speaking to a gatekeeper, not the decision-maker. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about any current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Alright, then I'll call him now. The agent stated an internal next action ('I'll call him'), not a committed next step with the customer like sending a quote or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.404 | 42.8s | 63.2s | 10.0s | 8.2s | 231.3 | 1 | 17 | 15 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
8.8s
Hello?
हेलो?
agent
9.8s
Hello. Uh, is this the number for Ramasa Trans?
हेलो। अह ये रामासा ट्रांस का नंबर है?
customer
12.9s
Yes sir, Ramasa Trans Private Limited, Delhi.
agent
15.2s
Uh ma'am, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai, head office.
अह मैम, हाय, good afternoon. मैं अंकित मिस्त्री बात कर रहा हूं, JSW Steel से, जिंदल स्टील मुंबई, head office.
customer
20.9s
Okay.
agent
21.9s
Uh, actually I am not sure but uh a registration for your Ramasa Trans has been done here on our JSW's digital portal in the name of Sadashiv Bharge.
अह actually I am not sure but uh सदाशिव भार्गे के नाम से यहां पे हमारे JSW के digital portal पे आपका रामासा ट्रांस registration किया हुआ है।
customer
30.0s
Uh, but it was through him only that we spoke to your JSW Jindal.
अह but उनके थ्रू ही आपके JSW जिंदल से बात हुआ था।
agent
34.8s
Okay.
customer
35.2s
He only had given all his details.
उन्होंने ही दिया था उनका सारे details.
agent
37.0s
Uh, but then his number, his number is this one, right? 7796631155? Suresh, Suresh Tikode?
अह but then उनका नंबर, उनका नंबर यही है, right? 7796631155? सुरेश, सुरेश टिकोडे?
customer
42.5s
Yes.
agent
43.2s
Uh, I tried to connect with him but yes but then you know again his calls are not being answered, meaning he is not picking up the call.
अह उनसे मैंने connect करने का try किया but हां but then you know again उनके calls का answer मतलब वो call pick up नहीं कर रहे हैं।
agent
48.4s
So I just wanted to understand if the number is correct or if there is some other number? If you could help a little?
तो just wanted to understand कि नंबर सही है या फिर कुछ और नंबर है? थोड़ा सा अगर आप help कर पाओगे?
customer
51.8s
No sir, you try and see, sir. Today, try today and see.
नहीं सर, आप try करके देखिए सर। आज, आज try करके देखिए।
agent
54.0s
Okay. I'll repeat the number.
Okay. मैं नंबर repeat करता हूं।
customer
54.8s
He was out for a bit.
वो थोड़ा बाहर थे।
agent
56.2s
Okay.
अच्छा।
agent
57.0s
I'll repeat the number again.
मैं नंबर फिर से repeat करता हूं।
customer
58.0s
77 yes 66 1155.
77 हां 66 1155.
agent
102.0s
Yes.
हां।
customer
102.5s
Yes.
हां।
agent
103.0s
Okay.
agent
103.9s
7796631155, right?
customer
107.5s
Yes, yes.
हां, yes.
agent
108.6s
Okay, alright. Will he be available to talk now?
Okay, ठीक है। अभी available होंगे बात करने के लिए?
customer
111.0s
Yes, he will be, sir. That's all for now.
हां, होंगे सर। अभी तो इतना ही है।
agent
113.8s
Alright, then I'll call him now.
ठीक है, तो मैं उनको अभी call कर लेता हूं।
customer
114.8s
Okay.
अच्छा।
agent
115.2s
No, alright, then I'll talk to him, okay?
नहीं, ठीक है, तो फिर मैं उनसे बात कर लेता हूं, है ना?
customer
117.0s
Okay, okay.
ठीक है, ठीक है।
agent
118.0s
Yeah, thank you.
customer
119.5s
Yes.