{
  "ucid": "21112178584132411",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:32:04",
  "end_time": "1899-12-30 16:34:00",
  "duration_sec": 116,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA007e00693168736cf27d51fae0032bdc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 182,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584132411__DIA007e00693168736cf27d51fae0032bdc.mp3",
  "audio_bytes": 339552,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 113.184,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[9s] CUSTOMER: Hello?   (हेलो?)\n[10s] AGENT: Hello. Uh, is this the number for Ramasa Trans?   (हेलो। अह ये रामासा ट्रांस का नंबर है?)\n[13s] CUSTOMER: Yes sir, Ramasa Trans Private Limited, Delhi.\n[15s] AGENT: Uh ma'am, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai, head office.   (अह मैम, हाय, good afternoon. मैं अंकित मिस्त्री बात कर रहा हूं, JSW Steel से, जिंदल स्टील मुंबई, head office.)\n[21s] CUSTOMER: Okay.\n[22s] AGENT: Uh, actually I am not sure but uh a registration for your Ramasa Trans has been done here on our JSW's digital portal in the name of Sadashiv Bharge.   (अह actually I am not sure but uh सदाशिव भार्गे के नाम से यहां पे हमारे JSW के digital portal पे आपका रामासा ट्रांस registration किया हुआ है।)\n[30s] CUSTOMER: Uh, but it was through him only that we spoke to your JSW Jindal.   (अह but उनके थ्रू ही आपके JSW जिंदल से बात हुआ था।)\n[35s] AGENT: Okay.\n[35s] CUSTOMER: He only had given all his details.   (उन्होंने ही दिया था उनका सारे details.)\n[37s] AGENT: Uh, but then his number, his number is this one, right? 7796631155? Suresh, Suresh Tikode?   (अह but then उनका नंबर, उनका नंबर यही है, right? 7796631155? सुरेश, सुरेश टिकोडे?)\n[42s] CUSTOMER: Yes.\n[43s] AGENT: Uh, I tried to connect with him but yes but then you know again his calls are not being answered, meaning he is not picking up the call.   (अह उनसे मैंने connect करने का try किया but हां but then you know again उनके calls का answer मतलब वो call pick up नहीं कर रहे हैं।)\n[48s] AGENT: So I just wanted to understand if the number is correct or if there is some other number? If you could help a little?   (तो just wanted to understand कि नंबर सही है या फिर कुछ और नंबर है? थोड़ा सा अगर आप help कर पाओगे?)\n[52s] CUSTOMER: No sir, you try and see, sir. Today, try today and see.   (नहीं सर, आप try करके देखिए सर। आज, आज try करके देखिए।)\n[54s] AGENT: Okay. I'll repeat the number.   (Okay. मैं नंबर repeat करता हूं।)\n[55s] CUSTOMER: He was out for a bit.   (वो थोड़ा बाहर थे।)\n[56s] AGENT: Okay.   (अच्छा।)\n[57s] AGENT: I'll repeat the number again.   (मैं नंबर फिर से repeat करता हूं।)\n[58s] CUSTOMER: 77 yes 66 1155.   (77 हां 66 1155.)\n[102s] AGENT: Yes.   (हां।)\n[102s] CUSTOMER: Yes.   (हां।)\n[103s] AGENT: Okay.\n[104s] AGENT: 7796631155, right?\n[108s] CUSTOMER: Yes, yes.   (हां, yes.)\n[109s] AGENT: Okay, alright. Will he be available to talk now?   (Okay, ठीक है। अभी available होंगे बात करने के लिए?)\n[111s] CUSTOMER: Yes, he will be, sir. That's all for now.   (हां, होंगे सर। अभी तो इतना ही है।)\n[114s] AGENT: Alright, then I'll call him now.   (ठीक है, तो मैं उनको अभी call कर लेता हूं।)\n[115s] CUSTOMER: Okay.   (अच्छा।)\n[115s] AGENT: No, alright, then I'll talk to him, okay?   (नहीं, ठीक है, तो फिर मैं उनसे बात कर लेता हूं, है ना?)\n[117s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[118s] AGENT: Yeah, thank you.\n[120s] CUSTOMER: Yes.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 32,
  "connected": 1,
  "audio_notes": "clear: There is minor crosstalk between the speakers around 0:54.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "32 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "This was a gatekeeper call to find the right contact; once you connect with the decision-maker, remember to execute the full pitch structure starting with the opener and hook.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a portal registration but was unable to reach the intended contact. The agent spoke with a colleague who confirmed the correct phone number for the contact person. The call ended with the agent stating they would now try to call the correct number. No sales pitch or discovery occurred.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and JSW, but did not ask for permission to speak, instead moving directly to a logistical query about finding the right contact.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; the conversation was focused on verifying a contact number, not on presenting a value proposition.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the agent was speaking to a gatekeeper, not the decision-maker.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about any current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Alright, then I'll call him now.\", \"comment\": \"The agent stated an internal next action ('I'll call him'), not a committed next step with the customer like sending a quote or scheduling a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"This was a gatekeeper call to find the right contact; once you connect with the decision-maker, remember to execute the full pitch structure starting with the opener and hook.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a portal registration but was unable to reach the intended contact. The agent spoke with a colleague who confirmed the correct phone number for the contact person. The call ended with the agent stating they would now try to call the correct number. No sales pitch or discovery occurred.\"}",
  "error": null,
  "latency_ms": 26979,
  "input_tokens": 3564,
  "output_tokens": 708,
  "created_at": "2026-09-25 10:56:30",
  "sentiment": "positive",
  "sentiment_score": 0.339,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.404,
  "agent_talk_sec": 42.8,
  "customer_talk_sec": 63.2,
  "dead_air_sec": 10.0,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 231.3,
  "interruptions": 1,
  "agent_turns": 17,
  "customer_turns": 15,
  "discovery_qs": 9,
  "words_agent": 165,
  "words_customer": 69,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584132411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 8.83,
      "end_s": 9.43,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 9.83,
      "end_s": 12.5,
      "text_en": "Hello. Uh, is this the number for Ramasa Trans?",
      "text_native": "हेलो। अह ये रामासा ट्रांस का नंबर है?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 12.91,
      "end_s": 15.21,
      "text_en": "Yes sir, Ramasa Trans Private Limited, Delhi.",
      "text_native": "Yes sir, Ramasa Trans Private Limited, Delhi."
    },
    {
      "ucid": "21112178584132411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 15.21,
      "end_s": 20.5,
      "text_en": "Uh ma'am, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai, head office.",
      "text_native": "अह मैम, हाय, good afternoon. मैं अंकित मिस्त्री बात कर रहा हूं, JSW Steel से, जिंदल स्टील मुंबई, head office."
    },
    {
      "ucid": "21112178584132411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 20.91,
      "end_s": 21.51,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584132411",
      "idx": 5,
      "speaker": "agent",
      "start_s": 21.91,
      "end_s": 29.91,
      "text_en": "Uh, actually I am not sure but uh a registration for your Ramasa Trans has been done here on our JSW's digital portal in the name of Sadashiv Bharge.",
      "text_native": "अह actually I am not sure but uh सदाशिव भार्गे के नाम से यहां पे हमारे JSW के digital portal पे आपका रामासा ट्रांस registration किया हुआ है।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 6,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 34.5,
      "text_en": "Uh, but it was through him only that we spoke to your JSW Jindal.",
      "text_native": "अह but उनके थ्रू ही आपके JSW जिंदल से बात हुआ था।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584132411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 37.0,
      "text_en": "He only had given all his details.",
      "text_native": "उन्होंने ही दिया था उनका सारे details."
    },
    {
      "ucid": "21112178584132411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 42.5,
      "text_en": "Uh, but then his number, his number is this one, right? 7796631155? Suresh, Suresh Tikode?",
      "text_native": "अह but then उनका नंबर, उनका नंबर यही है, right? 7796631155? सुरेश, सुरेश टिकोडे?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 10,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 42.8,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178584132411",
      "idx": 11,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 48.0,
      "text_en": "Uh, I tried to connect with him but yes but then you know again his calls are not being answered, meaning he is not picking up the call.",
      "text_native": "अह उनसे मैंने connect करने का try किया but हां but then you know again उनके calls का answer मतलब वो call pick up नहीं कर रहे हैं।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 12,
      "speaker": "agent",
      "start_s": 48.4,
      "end_s": 51.8,
      "text_en": "So I just wanted to understand if the number is correct or if there is some other number? If you could help a little?",
      "text_native": "तो just wanted to understand कि नंबर सही है या फिर कुछ और नंबर है? थोड़ा सा अगर आप help कर पाओगे?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 13,
      "speaker": "customer",
      "start_s": 51.8,
      "end_s": 54.0,
      "text_en": "No sir, you try and see, sir. Today, try today and see.",
      "text_native": "नहीं सर, आप try करके देखिए सर। आज, आज try करके देखिए।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 14,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 55.8,
      "text_en": "Okay. I'll repeat the number.",
      "text_native": "Okay. मैं नंबर repeat करता हूं।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 15,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 56.0,
      "text_en": "He was out for a bit.",
      "text_native": "वो थोड़ा बाहर थे।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 16,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 56.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 17,
      "speaker": "agent",
      "start_s": 57.0,
      "end_s": 58.0,
      "text_en": "I'll repeat the number again.",
      "text_native": "मैं नंबर फिर से repeat करता हूं।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 18,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 102.0,
      "text_en": "77 yes 66 1155.",
      "text_native": "77 हां 66 1155."
    },
    {
      "ucid": "21112178584132411",
      "idx": 19,
      "speaker": "agent",
      "start_s": 102.0,
      "end_s": 102.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 20,
      "speaker": "customer",
      "start_s": 102.5,
      "end_s": 103.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 21,
      "speaker": "agent",
      "start_s": 103.0,
      "end_s": 103.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584132411",
      "idx": 22,
      "speaker": "agent",
      "start_s": 103.9,
      "end_s": 107.0,
      "text_en": "7796631155, right?",
      "text_native": "7796631155, right?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 23,
      "speaker": "customer",
      "start_s": 107.5,
      "end_s": 108.2,
      "text_en": "Yes, yes.",
      "text_native": "हां, yes."
    },
    {
      "ucid": "21112178584132411",
      "idx": 24,
      "speaker": "agent",
      "start_s": 108.6,
      "end_s": 110.5,
      "text_en": "Okay, alright. Will he be available to talk now?",
      "text_native": "Okay, ठीक है। अभी available होंगे बात करने के लिए?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 25,
      "speaker": "customer",
      "start_s": 111.0,
      "end_s": 113.8,
      "text_en": "Yes, he will be, sir. That's all for now.",
      "text_native": "हां, होंगे सर। अभी तो इतना ही है।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 26,
      "speaker": "agent",
      "start_s": 113.8,
      "end_s": 114.8,
      "text_en": "Alright, then I'll call him now.",
      "text_native": "ठीक है, तो मैं उनको अभी call कर लेता हूं।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 27,
      "speaker": "customer",
      "start_s": 114.8,
      "end_s": 115.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 28,
      "speaker": "agent",
      "start_s": 115.2,
      "end_s": 116.8,
      "text_en": "No, alright, then I'll talk to him, okay?",
      "text_native": "नहीं, ठीक है, तो फिर मैं उनसे बात कर लेता हूं, है ना?"
    },
    {
      "ucid": "21112178584132411",
      "idx": 29,
      "speaker": "customer",
      "start_s": 117.0,
      "end_s": 117.8,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178584132411",
      "idx": 30,
      "speaker": "agent",
      "start_s": 118.0,
      "end_s": 118.8,
      "text_en": "Yeah, thank you.",
      "text_native": "Yeah, thank you."
    },
    {
      "ucid": "21112178584132411",
      "idx": 31,
      "speaker": "customer",
      "start_s": 119.5,
      "end_s": 120.0,
      "text_en": "Yes.",
      "text_native": "Yes."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584132411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and JSW, but did not ask for permission to speak, instead moving directly to a logistical query about finding the right contact."
    },
    {
      "ucid": "21112178584132411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; the conversation was focused on verifying a contact number, not on presenting a value proposition."
    },
    {
      "ucid": "21112178584132411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the agent was speaking to a gatekeeper, not the decision-maker."
    },
    {
      "ucid": "21112178584132411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178584132411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask about any current requirements."
    },
    {
      "ucid": "21112178584132411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Alright, then I'll call him now.",
      "comment": "The agent stated an internal next action ('I'll call him'), not a committed next step with the customer like sending a quote or scheduling a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}