{
  "ucid": "21112178584131641",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:31:56",
  "end_time": "1899-12-30 16:33:02",
  "duration_sec": 66,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA10188d7aeba7270be2abdf38bb121f77.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 119,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584131641__DIA10188d7aeba7270be2abdf38bb121f77.mp3",
  "audio_bytes": 111240,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 37.08,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Yes.\n[3s] CUSTOMER: Hello, is this Elevation?   (हॅलो ये एलिवेशन?)\n[4s] AGENT: Yes, speak.   (हां बोलिए।)\n[5s] AGENT: Yes, hello sir, I am Abhinav Gautam speaking from JSW One.   (जी नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से।)\n[7s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[8s] AGENT: Sir, will you have any requirement in steel?   (सर कोई रिक्वायरमेंट होगी आपकी स्टील में?)\n[10s] CUSTOMER: What type is it? How is it?   (किस टाइप का है? कैसा है?)\n[12s] AGENT: We supply steel, so in steel, in HR, CR, will you have any requirement?   (हम लोग स्टील सप्लाई करते हैं तो स्टील में HR, CR में कोई रिक्वायरमेंट होगी आपको?)\n[16s] CUSTOMER: No, not right now.   (नहीं अभी तो नहीं।)\n[18s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always start by asking for permission to speak. Jumping straight to a requirement question can feel abrupt and lead to a quick 'no'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One but failed to ask for permission to speak. He immediately asked about requirements, which the customer denied. The call ended abruptly without any discovery or a next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"जी नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से।\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; instead, he asked about requirements and listed product categories.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked before the customer ended the conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"सर कोई रिक्वायरमेंट होगी आपकी स्टील में?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not attempt to establish a next step before the call ended.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start by asking for permission to speak. Jumping straight to a requirement question can feel abrupt and lead to a quick 'no'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One but failed to ask for permission to speak. He immediately asked about requirements, which the customer denied. The call ended abruptly without any discovery or a next step being established.\"}",
  "error": null,
  "latency_ms": 30961,
  "input_tokens": 2818,
  "output_tokens": 659,
  "created_at": "2026-09-25 10:51:29",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.648,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 53.5,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 274.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 37,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584131641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.44,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178584131641",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.84,
      "end_s": 2.3,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178584131641",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 2.67,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178584131641",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 4.0,
      "text_en": "Hello, is this Elevation?",
      "text_native": "हॅलो ये एलिवेशन?"
    },
    {
      "ucid": "21112178584131641",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 4.61,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178584131641",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 6.94,
      "text_en": "Yes, hello sir, I am Abhinav Gautam speaking from JSW One.",
      "text_native": "जी नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178584131641",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.24,
      "end_s": 7.8,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178584131641",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.04,
      "end_s": 9.54,
      "text_en": "Sir, will you have any requirement in steel?",
      "text_native": "सर कोई रिक्वायरमेंट होगी आपकी स्टील में?"
    },
    {
      "ucid": "21112178584131641",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 11.23,
      "text_en": "What type is it? How is it?",
      "text_native": "किस टाइप का है? कैसा है?"
    },
    {
      "ucid": "21112178584131641",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 15.04,
      "text_en": "We supply steel, so in steel, in HR, CR, will you have any requirement?",
      "text_native": "हम लोग स्टील सप्लाई करते हैं तो स्टील में HR, CR में कोई रिक्वायरमेंट होगी आपको?"
    },
    {
      "ucid": "21112178584131641",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.54,
      "end_s": 16.3,
      "text_en": "No, not right now.",
      "text_native": "नहीं अभी तो नहीं।"
    },
    {
      "ucid": "21112178584131641",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 18.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584131641",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "जी नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से।",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178584131641",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook; instead, he asked about requirements and listed product categories."
    },
    {
      "ucid": "21112178584131641",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the customer ended the conversation."
    },
    {
      "ucid": "21112178584131641",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178584131641",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "सर कोई रिक्वायरमेंट होगी आपकी स्टील में?",
      "comment": "The agent successfully asked if a current requirement existed, which is the primary intent of this step."
    },
    {
      "ucid": "21112178584131641",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not attempt to establish a next step before the call ended."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}