{
  "ucid": "21112178584110511",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:28:25",
  "end_time": "1899-12-30 16:28:56",
  "duration_sec": 31,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA116ab0676702de64b2655c7a8e200b2f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 24,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584110511__DIA116ab0676702de64b2655c7a8e200b2f.mp3",
  "audio_bytes": 57024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 19.008,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes   (हां जी)\n[3s] AGENT: Yes, hello sir. This is Abhinav Gautam speaking from JSW One.   (हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा हूं मैं JSW One से।)\n[7s] CUSTOMER: Go on   (बोलिए)\n[7s] AGENT: Yes sir, will there be any requirement, sir, in HR?   (जी सर, कोई रिक्वायरमेंट होगी क्या सर HR में?)\n[10s] CUSTOMER: When there is, I will let you know, sir. Right now, there isn't any.   (जब होगी आपको बताएंगे सर। अभी फिलहाल नहीं है।)\n[13s] AGENT: Okay sir. If there is, then in the card   (ओके सर। अगर हो तो कार्ड में)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The audio cuts off abruptly at the end of the agent's last sentence.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening permission and hook, which led to an immediate shutdown. Always provide a value proposition before asking if the customer has a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for HR. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without attempting discovery or setting a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, hello sir. This is Abhinav Gautam speaking from JSW One.\", \"comment\": \"The agent did not ask for permission to speak, which is a critical part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, will there be any requirement, sir, in HR?\", \"comment\": \"The agent did not provide a supply or price hook; he immediately asked for a requirement, which is not a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, will there be any requirement, sir, in HR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. If there is, then in the card\", \"comment\": \"The agent did not establish a clear, committed next step; the call ended vaguely.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening permission and hook, which led to an immediate shutdown. Always provide a value proposition before asking if the customer has a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for HR. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without attempting discovery or setting a specific follow-up.\"}",
  "error": null,
  "latency_ms": 25504,
  "input_tokens": 2748,
  "output_tokens": 716,
  "created_at": "2026-09-25 10:44:35",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.642,
  "agent_talk_sec": 7.0,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 20.1,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 265.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 31,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584110511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.35,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178584110511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.64,
      "end_s": 2.04,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178584110511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.56,
      "end_s": 2.96,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178584110511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 6.0,
      "text_en": "Yes, hello sir. This is Abhinav Gautam speaking from JSW One.",
      "text_native": "हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178584110511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 7.0,
      "text_en": "Go on",
      "text_native": "बोलिए"
    },
    {
      "ucid": "21112178584110511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.44,
      "end_s": 9.6,
      "text_en": "Yes sir, will there be any requirement, sir, in HR?",
      "text_native": "जी सर, कोई रिक्वायरमेंट होगी क्या सर HR में?"
    },
    {
      "ucid": "21112178584110511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.96,
      "end_s": 12.5,
      "text_en": "When there is, I will let you know, sir. Right now, there isn't any.",
      "text_native": "जब होगी आपको बताएंगे सर। अभी फिलहाल नहीं है।"
    },
    {
      "ucid": "21112178584110511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.84,
      "end_s": 14.5,
      "text_en": "Okay sir. If there is, then in the card",
      "text_native": "ओके सर। अगर हो तो कार्ड में"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584110511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, hello sir. This is Abhinav Gautam speaking from JSW One.",
      "comment": "The agent did not ask for permission to speak, which is a critical part of the opener."
    },
    {
      "ucid": "21112178584110511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, will there be any requirement, sir, in HR?",
      "comment": "The agent did not provide a supply or price hook; he immediately asked for a requirement, which is not a hook."
    },
    {
      "ucid": "21112178584110511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178584110511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178584110511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, will there be any requirement, sir, in HR?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary intent of this step."
    },
    {
      "ucid": "21112178584110511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir. If there is, then in the card",
      "comment": "The agent did not establish a clear, committed next step; the call ended vaguely."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}