Call 21112178584015432 2026-08-04 · Aditya Pandey · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: Some background call center noise is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead referencing a past interaction and immediately asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question, which revealed the customer is a trader.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
In this, in this month, is there any requirement, sir?
Summary
Agent called to follow up on a past registration. The agent asked for a current requirement, which the customer denied. The agent then discovered the customer is a trader, not a manufacturer, and the call ended without any next steps.
Coaching
You must follow the pitch structure: open with permission, deliver a value hook, and then conduct discovery, instead of immediately asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead referencing a past interaction and immediately asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Is yours a trading business or manufacturing? Agent only asked one discovery question, which revealed the customer is a trader. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage; no USPs were mentioned. |
| SL5 Qualify | 2 | pass | – | 2.0 | In this, in this month, is there any requirement, sir? Agent successfully asked for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after identifying the customer as a trader, with no next step defined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.754 heavy | 18.7s | 6.1s | 65.2s | 5.7s | 324.1 | 0 | 9 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.3s
Hello?
हॅलो?
agent
2.9s
Is this the Maharashtra sales contact?
तुमचा महाराष्ट्र सेल्स कॉन्टॅक्ट आहे?
customer
4.5s
Yes.
हां.
agent
5.2s
Hello sir, I am Aditya Pandey speaking from JSW One.
नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून.
customer
7.4s
Yes.
हां.
agent
7.8s
Sir, you had registered on our platform, I had called regarding that.
साहेब तुम्ही रजिस्टर होते आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.
agent
10.1s
You had also given a requirement but no work was done last year. Is there any requirement currently, sir?
तुम्ही रिक्वायरमेंट पण दिली होती पण काही वर्क नाही झालं लास्ट इयर. करेंटली काय आहे का साहेब रिक्वायरमेंट?
customer
13.7s
What was your topic exactly?
काय विषय होता तुमचा एक्झॅक्टली?
agent
15.1s
Sir, it was given for MS sheet. It was given last month too, I guess. To Abhinav Gautam. In 10 mm.
साहेब MS sheet मध्ये दिली होती. लास्ट मंथ पण दिली होती I guess. अभिनव गौतमला. 10 mm मध्ये.
customer
18.5s
Yes, yes.
हां हां.
agent
19.0s
In this, in this month, is there any requirement, sir?
या मध्ये, महिन्यामध्ये काय आहे का साहेब रिक्वायरमेंट?
customer
21.0s
Right now, there is nothing. Are you in today's regular?
आता सध्या तर काय नाहीये. तुम्ही आजच्या रेग्युलरमध्ये?
agent
23.8s
No, if there is, tell me sir, we will do business.
नाही, असेल तर सांगा साहेब, आम्ही करूया बिझनेस.
agent
26.2s
Is yours a trading business or manufacturing?
तुमचा काय ट्रेडिंगचा बिझनेस आहे की मॅन्युफॅक्चरिंग आहे?
customer
28.2s
No no, trading, we do trading.
नाही नाही, ट्रेडिंग, ट्रेडिंग करतो आपण.
agent
29.6s
Oh, it's trading? Okay sir.
अच्छा ट्रेडिंग आहे का? ठीक आहे साहेब.