{
  "ucid": "21112178584015432",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:12:34",
  "end_time": "1899-12-30 16:14:04",
  "duration_sec": 90,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa1caf4ca9f3f213ac2abf5003915a60e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 163,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584015432__DIAa1caf4ca9f3f213ac2abf5003915a60e.mp3",
  "audio_bytes": 201528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 67.176,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Is this the Maharashtra sales contact?   (तुमचा महाराष्ट्र सेल्स कॉन्टॅक्ट आहे?)\n[4s] CUSTOMER: Yes.   (हां.)\n[5s] AGENT: Hello sir, I am Aditya Pandey speaking from JSW One.   (नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून.)\n[7s] CUSTOMER: Yes.   (हां.)\n[8s] AGENT: Sir, you had registered on our platform, I had called regarding that.   (साहेब तुम्ही रजिस्टर होते आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.)\n[10s] AGENT: You had also given a requirement but no work was done last year. Is there any requirement currently, sir?   (तुम्ही रिक्वायरमेंट पण दिली होती पण काही वर्क नाही झालं लास्ट इयर. करेंटली काय आहे का साहेब रिक्वायरमेंट?)\n[14s] CUSTOMER: What was your topic exactly?   (काय विषय होता तुमचा एक्झॅक्टली?)\n[15s] AGENT: Sir, it was given for MS sheet. It was given last month too, I guess. To Abhinav Gautam. In 10 mm.   (साहेब MS sheet मध्ये दिली होती. लास्ट मंथ पण दिली होती I guess. अभिनव गौतमला. 10 mm मध्ये.)\n[18s] CUSTOMER: Yes, yes.   (हां हां.)\n[19s] AGENT: In this, in this month, is there any requirement, sir?   (या मध्ये, महिन्यामध्ये काय आहे का साहेब रिक्वायरमेंट?)\n[21s] CUSTOMER: Right now, there is nothing. Are you in today's regular?   (आता सध्या तर काय नाहीये. तुम्ही आजच्या रेग्युलरमध्ये?)\n[24s] AGENT: No, if there is, tell me sir, we will do business.   (नाही, असेल तर सांगा साहेब, आम्ही करूया बिझनेस.)\n[26s] AGENT: Is yours a trading business or manufacturing?   (तुमचा काय ट्रेडिंगचा बिझनेस आहे की मॅन्युफॅक्चरिंग आहे?)\n[28s] CUSTOMER: No no, trading, we do trading.   (नाही नाही, ट्रेडिंग, ट्रेडिंग करतो आपण.)\n[30s] AGENT: Oh, it's trading? Okay sir.   (अच्छा ट्रेडिंग आहे का? ठीक आहे साहेब.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: Some background call center noise is present but doesn't affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure: open with permission, deliver a value hook, and then conduct discovery, instead of immediately asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called to follow up on a past registration. The agent asked for a current requirement, which the customer denied. The agent then discovered the customer is a trader, not a manufacturer, and the call ended without any next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead referencing a past interaction and immediately asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is yours a trading business or manufacturing?\", \"comment\": \"Agent only asked one discovery question, which revealed the customer is a trader.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage; no USPs were mentioned.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In this, in this month, is there any requirement, sir?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after identifying the customer as a trader, with no next step defined.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: open with permission, deliver a value hook, and then conduct discovery, instead of immediately asking for a requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called to follow up on a past registration. The agent asked for a current requirement, which the customer denied. The agent then discovered the customer is a trader, not a manufacturer, and the call ended without any next steps.\"}",
  "error": null,
  "latency_ms": 24109,
  "input_tokens": 3081,
  "output_tokens": 669,
  "created_at": "2026-09-25 10:54:54",
  "sentiment": "neutral",
  "sentiment_score": 0.06,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.754,
  "agent_talk_sec": 18.7,
  "customer_talk_sec": 6.1,
  "dead_air_sec": 65.2,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 324.1,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 7,
  "discovery_qs": 5,
  "words_agent": 101,
  "words_customer": 26,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178584015432",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.31,
      "end_s": 2.71,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 4.2,
      "text_en": "Is this the Maharashtra sales contact?",
      "text_native": "तुमचा महाराष्ट्र सेल्स कॉन्टॅक्ट आहे?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.49,
      "end_s": 4.79,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178584015432",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.06,
      "text_en": "Hello sir, I am Aditya Pandey speaking from JSW One.",
      "text_native": "नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून."
    },
    {
      "ucid": "21112178584015432",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.39,
      "end_s": 7.6,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178584015432",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 10.1,
      "text_en": "Sir, you had registered on our platform, I had called regarding that.",
      "text_native": "साहेब तुम्ही रजिस्टर होते आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता."
    },
    {
      "ucid": "21112178584015432",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.1,
      "end_s": 13.48,
      "text_en": "You had also given a requirement but no work was done last year. Is there any requirement currently, sir?",
      "text_native": "तुम्ही रिक्वायरमेंट पण दिली होती पण काही वर्क नाही झालं लास्ट इयर. करेंटली काय आहे का साहेब रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.68,
      "end_s": 14.8,
      "text_en": "What was your topic exactly?",
      "text_native": "काय विषय होता तुमचा एक्झॅक्टली?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 18.4,
      "text_en": "Sir, it was given for MS sheet. It was given last month too, I guess. To Abhinav Gautam. In 10 mm.",
      "text_native": "साहेब MS sheet मध्ये दिली होती. लास्ट मंथ पण दिली होती I guess. अभिनव गौतमला. 10 mm मध्ये."
    },
    {
      "ucid": "21112178584015432",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 18.9,
      "text_en": "Yes, yes.",
      "text_native": "हां हां."
    },
    {
      "ucid": "21112178584015432",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 20.7,
      "text_en": "In this, in this month, is there any requirement, sir?",
      "text_native": "या मध्ये, महिन्यामध्ये काय आहे का साहेब रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 23.4,
      "text_en": "Right now, there is nothing. Are you in today's regular?",
      "text_native": "आता सध्या तर काय नाहीये. तुम्ही आजच्या रेग्युलरमध्ये?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.7,
      "text_en": "No, if there is, tell me sir, we will do business.",
      "text_native": "नाही, असेल तर सांगा साहेब, आम्ही करूया बिझनेस."
    },
    {
      "ucid": "21112178584015432",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 28.0,
      "text_en": "Is yours a trading business or manufacturing?",
      "text_native": "तुमचा काय ट्रेडिंगचा बिझनेस आहे की मॅन्युफॅक्चरिंग आहे?"
    },
    {
      "ucid": "21112178584015432",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 29.5,
      "text_en": "No no, trading, we do trading.",
      "text_native": "नाही नाही, ट्रेडिंग, ट्रेडिंग करतो आपण."
    },
    {
      "ucid": "21112178584015432",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 30.8,
      "text_en": "Oh, it's trading? Okay sir.",
      "text_native": "अच्छा ट्रेडिंग आहे का? ठीक आहे साहेब."
    }
  ],
  "steps": [
    {
      "ucid": "21112178584015432",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178584015432",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook, instead referencing a past interaction and immediately asking for a requirement."
    },
    {
      "ucid": "21112178584015432",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is yours a trading business or manufacturing?",
      "comment": "Agent only asked one discovery question, which revealed the customer is a trader."
    },
    {
      "ucid": "21112178584015432",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage; no USPs were mentioned."
    },
    {
      "ucid": "21112178584015432",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "In this, in this month, is there any requirement, sir?",
      "comment": "Agent successfully asked for a current requirement, which the customer confirmed they did not have."
    },
    {
      "ucid": "21112178584015432",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after identifying the customer as a trader, with no next step defined."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}