Call 21112178583994471 2026-08-04 · ankit mistry · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Gujarati | 14 | supply_led (campaign_name:medium) |
Audio: noisy: The beginning of the call is noisy with muffled background voices, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +1/−5
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before starting the pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended after the customer stated a need the agent could not serve.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
[14s] AGENT: Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose?
Summary
The agent called a known contact to ask about HR requirements for trading. The customer confirmed they only use CR. The agent correctly stated that company policy prevents selling CR for trading purposes and ended the call with a passive request for future HR business.
Coaching
You skipped the opening permission and hook, jumping straight to asking for a requirement, which makes the call feel abrupt and misses a chance to build value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak before starting the pitch. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended after the customer stated a need the agent could not serve. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as the customer was disqualified early. |
| SL5 Qualify | 2 | pass | – | 2.0 | [14s] AGENT: Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose? The agent successfully asked for a requirement, which the customer did not have for the product offered (HR). |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent used a passive closing ("let me know"), not a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 21.6s | 9.6s | 33.8s | 6.0s | 247.2 | 0 | 8 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
3.5s
Yes, is Jineshbhai speaking?
હા, જીનેશભાઈ વાત કરે છે?
customer
4.8s
Yes, Jineshbhai speaking. Ankit Patel?
હા, જીનેશભાઈ વાત કરે છે. અંકિત પટેલ?
agent
7.3s
Yes.
હા.
agent
8.0s
Jineshbhai good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai. We spoke last month.
જીનેશભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ. ગયા મહિને આપણી વાત થઈ હતી.
customer
13.0s
Hm hm.
હં હં.
agent
14.0s
Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose?
અ જીનેશભાઈ અત્યારે આપણો મહિનો જે છે એ શરૂ થયો છે, તો કઈ તમારી અત્યારે રિક્વાયરમેન્ટ રહેશે ટ્રેડિંગ પર્પઝ માટે એચઆરમાં?
customer
19.2s
Not HR, I use all CR.
એચઆર નહિ, સીઆર વપરાય મારે બધા.
agent
21.5s
Okay, CR. And in CR, my tying is actually not allowed for trading. We serve directly. We only have a provision for HR, that's why I asked you about HR.
અચ્છા સીઆર. અને સીઆરમાં મારી ટાઇઝિંગ મને એક્ચ્યુલી ટ્રેડિંગ માટે અલાઉડ નથી. અમને ડિરેક્ટલી સર્વ કરું. ખાલી એચઆરનું અમને પ્રોવિઝન છે એટલે મેં તમને એચઆર માટે પૂછ્યું.
customer
27.6s
Yes, we had discussed that, right? Correct.
હા એ તો વાત આપણે ધ્યાને થઈ ગયેલી છે ને. કરેક્ટ.
agent
29.8s
Yes yes yes.
યસ યસ યસ.
agent
31.8s
Uh, so if anything comes up for HR, let me know, if possible.
અ તો કઈ આવે તો કેજો એચઆરમાં મને, ઇફ પોસિબલ.
customer
34.5s
Yes, no problem. Final.
હા વાંધો નહિ. ફાઇનલ.
agent
36.0s
Okay Jineshbhai. Thank you.
ઓકે જીનેશભાઈ. થેન્ક્યુ.
customer
37.8s
Okay.
ઓકે.