{ "ucid": "21112178583994471", "call_date": "2026-08-04", "start_time": "1899-12-30 16:09:04", "end_time": "1899-12-30 16:10:09", "duration_sec": 65, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcc9849e8509071e75198d753e67ba7e7.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 117, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178583994471__DIAcc9849e8509071e75198d753e67ba7e7.mp3", "audio_bytes": 162216, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 54.072, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[4s] AGENT: Yes, is Jineshbhai speaking? (હા, જીનેશભાઈ વાત કરે છે?)\n[5s] CUSTOMER: Yes, Jineshbhai speaking. Ankit Patel? (હા, જીનેશભાઈ વાત કરે છે. અંકિત પટેલ?)\n[7s] AGENT: Yes. (હા.)\n[8s] AGENT: Jineshbhai good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai. We spoke last month. (જીનેશભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ. ગયા મહિને આપણી વાત થઈ હતી.)\n[13s] CUSTOMER: Hm hm. (હં હં.)\n[14s] AGENT: Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose? (અ જીનેશભાઈ અત્યારે આપણો મહિનો જે છે એ શરૂ થયો છે, તો કઈ તમારી અત્યારે રિક્વાયરમેન્ટ રહેશે ટ્રેડિંગ પર્પઝ માટે એચઆરમાં?)\n[19s] CUSTOMER: Not HR, I use all CR. (એચઆર નહિ, સીઆર વપરાય મારે બધા.)\n[22s] AGENT: Okay, CR. And in CR, my tying is actually not allowed for trading. We serve directly. We only have a provision for HR, that's why I asked you about HR. (અચ્છા સીઆર. અને સીઆરમાં મારી ટાઇઝિંગ મને એક્ચ્યુલી ટ્રેડિંગ માટે અલાઉડ નથી. અમને ડિરેક્ટલી સર્વ કરું. ખાલી એચઆરનું અમને પ્રોવિઝન છે એટલે મેં તમને એચઆર માટે પૂછ્યું.)\n[28s] CUSTOMER: Yes, we had discussed that, right? Correct. (હા એ તો વાત આપણે ધ્યાને થઈ ગયેલી છે ને. કરેક્ટ.)\n[30s] AGENT: Yes yes yes. (યસ યસ યસ.)\n[32s] AGENT: Uh, so if anything comes up for HR, let me know, if possible. (અ તો કઈ આવે તો કેજો એચઆરમાં મને, ઇફ પોસિબલ.)\n[34s] CUSTOMER: Yes, no problem. Final. (હા વાંધો નહિ. ફાઇનલ.)\n[36s] AGENT: Okay Jineshbhai. Thank you. (ઓકે જીનેશભાઈ. થેન્ક્યુ.)\n[38s] CUSTOMER: Okay. (ઓકે.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "noisy: The beginning of the call is noisy with muffled background voices, but the main conversation is clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the opening permission and hook, jumping straight to asking for a requirement, which makes the call feel abrupt and misses a chance to build value.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a known contact to ask about HR requirements for trading. The customer confirmed they only use CR. The agent correctly stated that company policy prevents selling CR for trading purposes and ended the call with a passive request for future HR business.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak before starting the pitch.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended after the customer stated a need the agent could not serve.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage as the customer was disqualified early.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[14s] AGENT: Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose?\", \"comment\": \"The agent successfully asked for a requirement, which the customer did not have for the product offered (HR).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a passive closing (\\\"let me know\\\"), not a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening permission and hook, jumping straight to asking for a requirement, which makes the call feel abrupt and misses a chance to build value.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a known contact to ask about HR requirements for trading. The customer confirmed they only use CR. The agent correctly stated that company policy prevents selling CR for trading purposes and ended the call with a passive request for future HR business.\"}", "error": null, "latency_ms": 36395, "input_tokens": 3143, "output_tokens": 686, "created_at": "2026-09-25 10:51:21", "sentiment": "negative", "sentiment_score": -0.32, "sentiment_confidence": "high", "pos": 1, "neg": 5, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.692, "agent_talk_sec": 21.6, "customer_talk_sec": 9.6, "dead_air_sec": 33.8, "longest_monologue_sec": 6.0, "agent_wpm": 247.2, "interruptions": 0, "agent_turns": 8, "customer_turns": 6, "discovery_qs": 2, "words_agent": 89, "words_customer": 25, "monologue_heavy": 0, "turns": [ { "ucid": "21112178583994471", "idx": 0, "speaker": "agent", "start_s": 3.53, "end_s": 4.83, "text_en": "Yes, is Jineshbhai speaking?", "text_native": "હા, જીનેશભાઈ વાત કરે છે?" }, { "ucid": "21112178583994471", "idx": 1, "speaker": "customer", "start_s": 4.83, "end_s": 7.2, "text_en": "Yes, Jineshbhai speaking. Ankit Patel?", "text_native": "હા, જીનેશભાઈ વાત કરે છે. અંકિત પટેલ?" }, { "ucid": "21112178583994471", "idx": 2, "speaker": "agent", "start_s": 7.3, "end_s": 7.61, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178583994471", "idx": 3, "speaker": "agent", "start_s": 8.0, "end_s": 12.54, "text_en": "Jineshbhai good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai. We spoke last month.", "text_native": "જીનેશભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ. ગયા મહિને આપણી વાત થઈ હતી." }, { "ucid": "21112178583994471", "idx": 4, "speaker": "customer", "start_s": 13.0, "end_s": 13.5, "text_en": "Hm hm.", "text_native": "હં હં." }, { "ucid": "21112178583994471", "idx": 5, "speaker": "agent", "start_s": 14.0, "end_s": 18.5, "text_en": "Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose?", "text_native": "અ જીનેશભાઈ અત્યારે આપણો મહિનો જે છે એ શરૂ થયો છે, તો કઈ તમારી અત્યારે રિક્વાયરમેન્ટ રહેશે ટ્રેડિંગ પર્પઝ માટે એચઆરમાં?" }, { "ucid": "21112178583994471", "idx": 6, "speaker": "customer", "start_s": 19.2, "end_s": 21.0, "text_en": "Not HR, I use all CR.", "text_native": "એચઆર નહિ, સીઆર વપરાય મારે બધા." }, { "ucid": "21112178583994471", "idx": 7, "speaker": "agent", "start_s": 21.5, "end_s": 27.5, "text_en": "Okay, CR. And in CR, my tying is actually not allowed for trading. We serve directly. We only have a provision for HR, that's why I asked you about HR.", "text_native": "અચ્છા સીઆર. અને સીઆરમાં મારી ટાઇઝિંગ મને એક્ચ્યુલી ટ્રેડિંગ માટે અલાઉડ નથી. અમને ડિરેક્ટલી સર્વ કરું. ખાલી એચઆરનું અમને પ્રોવિઝન છે એટલે મેં તમને એચઆર માટે પૂછ્યું." }, { "ucid": "21112178583994471", "idx": 8, "speaker": "customer", "start_s": 27.6, "end_s": 29.5, "text_en": "Yes, we had discussed that, right? Correct.", "text_native": "હા એ તો વાત આપણે ધ્યાને થઈ ગયેલી છે ને. કરેક્ટ." }, { "ucid": "21112178583994471", "idx": 9, "speaker": "agent", "start_s": 29.8, "end_s": 30.8, "text_en": "Yes yes yes.", "text_native": "યસ યસ યસ." }, { "ucid": "21112178583994471", "idx": 10, "speaker": "agent", "start_s": 31.8, "end_s": 34.2, "text_en": "Uh, so if anything comes up for HR, let me know, if possible.", "text_native": "અ તો કઈ આવે તો કેજો એચઆરમાં મને, ઇફ પોસિબલ." }, { "ucid": "21112178583994471", "idx": 11, "speaker": "customer", "start_s": 34.5, "end_s": 35.8, "text_en": "Yes, no problem. Final.", "text_native": "હા વાંધો નહિ. ફાઇનલ." }, { "ucid": "21112178583994471", "idx": 12, "speaker": "agent", "start_s": 36.0, "end_s": 37.5, "text_en": "Okay Jineshbhai. Thank you.", "text_native": "ઓકે જીનેશભાઈ. થેન્ક્યુ." }, { "ucid": "21112178583994471", "idx": 13, "speaker": "customer", "start_s": 37.8, "end_s": 39.5, "text_en": "Okay.", "text_native": "ઓકે." } ], "steps": [ { "ucid": "21112178583994471", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak before starting the pitch." }, { "ucid": "21112178583994471", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent skipped the hook and went straight to asking for a requirement." }, { "ucid": "21112178583994471", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the call ended after the customer stated a need the agent could not serve." }, { "ucid": "21112178583994471", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the pitch stage as the customer was disqualified early." }, { "ucid": "21112178583994471", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[14s] AGENT: Uh Jineshbhai, our month has started now, so will you have any requirement for HR for trading purpose?", "comment": "The agent successfully asked for a requirement, which the customer did not have for the product offered (HR)." }, { "ucid": "21112178583994471", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent used a passive closing (\"let me know\"), not a committed next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }