{
  "ucid": "21112178583963291",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:03:52",
  "end_time": "1899-12-30 16:04:22",
  "duration_sec": 30,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa6f8d6d7e7c90a0604eacccd8f9c05a1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 22,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583963291__DIAa6f8d6d7e7c90a0604eacccd8f9c05a1.mp3",
  "audio_bytes": 46224,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 15.408,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[1s] CUSTOMER: Yes.   (हांजी।)\n[2s] AGENT: Yes, hello sir. This is Abhinav speaking from the JSW One Ghaziabad office.   (हां जी, नमस्कार सर। अभिनव बात कर रहा हूं मैं JSW One गाजियाबाद ऑफिस से।)\n[6s] CUSTOMER: Can I talk to you in a little while?   (કરું થોડી દેરમાં વાત આપ સે?)\n[7s] AGENT: Okay okay.\n[9s] UNKNOWN: Thank you for calling.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Gujarati\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The customer responds in a mix of Hindi and Gujarati. A faint automated message is audible at the end.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer asks to talk later, always secure a specific time and day for the callback to ensure the lead isn't lost.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and the company. The customer immediately requested a callback. The agent agreed but failed to schedule a specific time for the follow-up, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay okay.\", \"comment\": \"The agent did not ask for a specific callback time after the customer requested to talk later.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery was attempted as the customer requested a callback immediately.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay okay.\", \"comment\": \"The agent agreed to the customer's request for a callback but failed to set a specific time, leaving the next step uncommitted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks to talk later, always secure a specific time and day for the callback to ensure the lead isn't lost.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and the company. The customer immediately requested a callback. The agent agreed but failed to schedule a specific time for the follow-up, and the call ended.\"}",
  "error": null,
  "latency_ms": 24048,
  "input_tokens": 2680,
  "output_tokens": 633,
  "created_at": "2026-09-25 10:44:22",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.635,
  "agent_talk_sec": 4.0,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 23.7,
  "longest_monologue_sec": 2.9,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 16,
  "words_customer": 11,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583963291",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.27,
      "end_s": 0.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583963291",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 1.24,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583963291",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.81,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178583963291",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 4.93,
      "text_en": "Yes, hello sir. This is Abhinav speaking from the JSW One Ghaziabad office.",
      "text_native": "हां जी, नमस्कार सर। अभिनव बात कर रहा हूं मैं JSW One गाजियाबाद ऑफिस से।"
    },
    {
      "ucid": "21112178583963291",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.54,
      "end_s": 7.04,
      "text_en": "Can I talk to you in a little while?",
      "text_native": "કરું થોડી દેરમાં વાત આપ સે?"
    },
    {
      "ucid": "21112178583963291",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 8.1,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "21112178583963291",
      "idx": 6,
      "speaker": "unknown",
      "start_s": 8.97,
      "end_s": 9.89,
      "text_en": "Thank you for calling.",
      "text_native": "Thank you for calling."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583963291",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay okay.",
      "comment": "The agent did not ask for a specific callback time after the customer requested to talk later."
    },
    {
      "ucid": "21112178583963291",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178583963291",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery was attempted as the customer requested a callback immediately."
    },
    {
      "ucid": "21112178583963291",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178583963291",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178583963291",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay okay.",
      "comment": "The agent agreed to the customer's request for a callback but failed to set a specific time, leaving the next step uncommitted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}