21112178583928421 · Call

Call 21112178583928421 2026-08-04 · Abdul Ansari · 2:02

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 47 turns, clean transcript (0% inaudible)	Hindi	47	supply_led (campaign_name:medium)

Audio: clear: The conversation is heavily code-mixed with English technical and business terms.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent greeted and identified JSW but did not ask for permission to speak, jumping straight to the requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook entirely and immediately asked if the customer had a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked one discovery question, identifying the customer as a trader, but did not explore their volumes, applications, or suppliers.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

[14s] AGENT: Is it a live requirement now?

Summary

The customer, a trader from Rewari, has an immediate requirement for 7 tons of GP sheets. The agent skipped the standard pitch structure and went directly into qualifying the need, successfully capturing all specifications, quantity, and timeline. The call concluded with the agent promising to provide a rate without a committed turnaround time.

Coaching

You did a great job qualifying the customer's immediate need, but you missed the foundational steps of the pitch: you didn't ask for permission, deliver a hook, or perform discovery, which meant you couldn't pitch our USPs.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent greeted and identified JSW but did not ask for permission to speak, jumping straight to the requirement.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook entirely and immediately asked if the customer had a requirement.
SL3 Discovery (6 Qs)	2	fail	1	0.0	[42s] AGENT: Okay. What do you do? You will be trading, right? Agent only asked one discovery question, identifying the customer as a trader, but did not explore their volumes, applications, or suppliers.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Agent did not pitch any USPs; the call was purely transactional to capture a requirement.
SL5 Qualify	2	pass	–	2.0	[14s] AGENT: Is it a live requirement now? Agent thoroughly qualified the live requirement, capturing thickness, grade, size, quantity, location, and purchase timeline.
SL6 Closure with next step	1	fail	–	0.0	[55s] AGENT: ठीक है सर, मैं आपको rate देता हूं। Agent stated he would provide a rate but did not commit to a specific turnaround time for the quote.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.684	32.3s	14.9s	74.8s	3.4s	304.6	0	26	21	21

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.2s

Hello.

agent

1.0s

Hello.

customer

1.7s

Yes.

हां जी।

agent

2.4s

Yeah, good evening sir. This is Abdul speaking from JSW.

Yeah, good evening sir. अब्दुल बात कर रहा हूं JSW से।

customer

4.8s

Yes.

हां।

agent

5.5s

Yeah, am I speaking with Metro Trading?

Yeah, मैं Metro Trading से बात कर रहे हैं आप?

customer

7.4s

Yes.

हां।

agent

8.2s

Do you have any requirement, sir, in MS? In steel, HR, CR?

कुछ requirement है क्या सर आपको MS में? Steel में, HR, CR में?

customer

11.0s

GP sheets.

agent

12.0s

You had an inquiry for GP?

GP में inquiry थी आपको?

customer

13.3s

Yes, GP sheets.

हां GP sheets.

agent

14.2s

Okay, okay. Is it a live requirement now?

अच्छा अच्छा। अभी live requirement है?

customer

15.8s

1 mm 1250 by 2500.

एक mm 1250 से 2500.

agent

17.6s

Okay, okay, okay.

अच्छा अच्छा अच्छा।

agent

19.2s

Okay okay. Where is the delivery? In Rewari, Haryana?

Okay okay. Delivery कहां? रेवाड़ी में, हरियाणा?

customer

21.2s

Yes.

हां।

agent

21.7s

Yes.

हां।

agent

22.3s

One minute, one minute. Please tell me a little.

एक मिनट, एक मिनट। मुझे थोड़ा बताइएगा।

agent

24.2s

What in GP, please tell me. In GP?

क्या GP में क्या जैसा मुझे बताइए। GP में?

customer

26.8s

Hello?

agent

27.6s

Yes.

हां।

agent

28.1s

Tell me the thickness, sir.

बताइए सर thickness.

customer

29.1s

1 mm.

agent

29.9s

1 mm into 1250?

customer

31.2s

Yes.

हां।

agent

31.9s

Length?

customer

32.6s

Length 1250... 2500.

agent

34.4s

2500. Okay okay.

agent

35.8s

What will be the coating grade?

Coating grade क्या रहेगा?

customer

37.1s

GPSP 80 GSM.

agent

38.4s

GPSP, skin pass?

customer

39.5s

Yes, skin pass.

हां, skin pass.

agent

40.3s

Coating grade 80 GSM?

customer

41.3s

Yes, 80 GSM.

हां 80 GSM.

agent

42.2s

Okay. What do you do? You will be trading, right?

Okay. क्या करते हैं आप? Trading करेंगे ना अभी?

customer

44.2s

Yes.

हां।

agent

44.8s

What will be the quantity?

Quantity कितना रहेगा?

customer

46.0s

It will be 6-7 tons.

हो जाएगा 6-7 ton.

agent

47.5s

Okay. Shall I make it 7 tons? 7 tons, okay?

Okay. 7 ton कर दे ना? 7 ton, ठीक है?

customer

49.4s

Yes, 7 tons.

हां, 7 ton.

agent

50.2s

By when is the purchase plan? When will you purchase?

Purchase plan कब तक करेंगे purchase आप?

customer

52.2s

Sir, within 3-4 days.

agent

53.6s

Okay okay okay.

agent

54.6s

Okay sir, I will give you the rate. You are trading, right?

ठीक है सर, मैं आपको rate देता हूं। Trading कर रहे हैं ना आप?

customer

56.5s

Yes, JSW, JSW or Tata.

हां, JSW, JSW या Tata.

agent

58.1s

Okay sir, okay. I will give you prime only. Okay sir, thank you.

Okay sir, okay. मैं अभी prime ही दूंगा आपको। ठीक है सर, thank you.

customer

60.8s

Okay.

ठीक है।