{
  "ucid": "21112178583928421",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:58:04",
  "end_time": "1899-12-30 16:00:06",
  "duration_sec": 122,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAae973e2ae5df8b0106277626abe9a1b2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 185,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583928421__DIAae973e2ae5df8b0106277626abe9a1b2.mp3",
  "audio_bytes": 311472,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 103.824,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हां जी।)\n[2s] AGENT: Yeah, good evening sir. This is Abdul speaking from JSW.   (Yeah, good evening sir. अब्दुल बात कर रहा हूं JSW से।)\n[5s] CUSTOMER: Yes.   (हां।)\n[6s] AGENT: Yeah, am I speaking with Metro Trading?   (Yeah, मैं Metro Trading से बात कर रहे हैं आप?)\n[7s] CUSTOMER: Yes.   (हां।)\n[8s] AGENT: Do you have any requirement, sir, in MS? In steel, HR, CR?   (कुछ requirement है क्या सर आपको MS में? Steel में, HR, CR में?)\n[11s] CUSTOMER: GP sheets.\n[12s] AGENT: You had an inquiry for GP?   (GP में inquiry थी आपको?)\n[13s] CUSTOMER: Yes, GP sheets.   (हां GP sheets.)\n[14s] AGENT: Okay, okay. Is it a live requirement now?   (अच्छा अच्छा। अभी live requirement है?)\n[16s] CUSTOMER: 1 mm 1250 by 2500.   (एक mm 1250 से 2500.)\n[18s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा।)\n[19s] AGENT: Okay okay. Where is the delivery? In Rewari, Haryana?   (Okay okay. Delivery कहां? रेवाड़ी में, हरियाणा?)\n[21s] CUSTOMER: Yes.   (हां।)\n[22s] AGENT: Yes.   (हां।)\n[22s] AGENT: One minute, one minute. Please tell me a little.   (एक मिनट, एक मिनट। मुझे थोड़ा बताइएगा।)\n[24s] AGENT: What in GP, please tell me. In GP?   (क्या GP में क्या जैसा मुझे बताइए। GP में?)\n[27s] CUSTOMER: Hello?\n[28s] AGENT: Yes.   (हां।)\n[28s] AGENT: Tell me the thickness, sir.   (बताइए सर thickness.)\n[29s] CUSTOMER: 1 mm.\n[30s] AGENT: 1 mm into 1250?\n[31s] CUSTOMER: Yes.   (हां।)\n[32s] AGENT: Length?\n[33s] CUSTOMER: Length 1250... 2500.\n[34s] AGENT: 2500. Okay okay.\n[36s] AGENT: What will be the coating grade?   (Coating grade क्या रहेगा?)\n[37s] CUSTOMER: GPSP 80 GSM.\n[38s] AGENT: GPSP, skin pass?\n[40s] CUSTOMER: Yes, skin pass.   (हां, skin pass.)\n[40s] AGENT: Coating grade 80 GSM?\n[41s] CUSTOMER: Yes, 80 GSM.   (हां 80 GSM.)\n[42s] AGENT: Okay. What do you do? You will be trading, right?   (Okay. क्या करते हैं आप? Trading करेंगे ना अभी?)\n[44s] CUSTOMER: Yes.   (हां।)\n[45s] AGENT: What will be the quantity?   (Quantity कितना रहेगा?)\n[46s] CUSTOMER: It will be 6-7 tons.   (हो जाएगा 6-7 ton.)\n[48s] AGENT: Okay. Shall I make it 7 tons? 7 tons, okay?   (Okay. 7 ton कर दे ना? 7 ton, ठीक है?)\n[49s] CUSTOMER: Yes, 7 tons.   (हां, 7 ton.)\n[50s] AGENT: By when is the purchase plan? When will you purchase?   (Purchase plan कब तक करेंगे purchase आप?)\n[52s] CUSTOMER: Sir, within 3-4 days.\n[54s] AGENT: Okay okay okay.\n[55s] AGENT: Okay sir, I will give you the rate. You are trading, right?   (ठीक है सर, मैं आपको rate देता हूं। Trading कर रहे हैं ना आप?)\n[56s] CUSTOMER: Yes, JSW, JSW or Tata.   (हां, JSW, JSW या Tata.)\n[58s] AGENT: Okay sir, okay. I will give you prime only. Okay sir, thank you.   (Okay sir, okay. मैं अभी prime ही दूंगा आपको। ठीक है सर, thank you.)\n[61s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 47,
  "connected": 1,
  "audio_notes": "clear: The conversation is heavily code-mixed with English technical and business terms.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "47 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You did a great job qualifying the customer's immediate need, but you missed the foundational steps of the pitch: you didn't ask for permission, deliver a hook, or perform discovery, which meant you couldn't pitch our USPs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader from Rewari, has an immediate requirement for 7 tons of GP sheets. The agent skipped the standard pitch structure and went directly into qualifying the need, successfully capturing all specifications, quantity, and timeline. The call concluded with the agent promising to provide a rate without a committed turnaround time.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW but did not ask for permission to speak, jumping straight to the requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook entirely and immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"[42s] AGENT: Okay. What do you do? You will be trading, right?\", \"comment\": \"Agent only asked one discovery question, identifying the customer as a trader, but did not explore their volumes, applications, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the call was purely transactional to capture a requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[14s] AGENT: Is it a live requirement now?\", \"comment\": \"Agent thoroughly qualified the live requirement, capturing thickness, grade, size, quantity, location, and purchase timeline.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[55s] AGENT: ठीक है सर, मैं आपको rate देता हूं।\", \"comment\": \"Agent stated he would provide a rate but did not commit to a specific turnaround time for the quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did a great job qualifying the customer's immediate need, but you missed the foundational steps of the pitch: you didn't ask for permission, deliver a hook, or perform discovery, which meant you couldn't pitch our USPs.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader from Rewari, has an immediate requirement for 7 tons of GP sheets. The agent skipped the standard pitch structure and went directly into qualifying the need, successfully capturing all specifications, quantity, and timeline. The call concluded with the agent promising to provide a rate without a committed turnaround time.\"}",
  "error": null,
  "latency_ms": 38583,
  "input_tokens": 3630,
  "output_tokens": 761,
  "created_at": "2026-09-25 10:57:02",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.684,
  "agent_talk_sec": 32.3,
  "customer_talk_sec": 14.9,
  "dead_air_sec": 74.8,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 304.6,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 21,
  "discovery_qs": 21,
  "words_agent": 164,
  "words_customer": 52,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583928421",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.83,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583928421",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.03,
      "end_s": 1.43,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583928421",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.74,
      "end_s": 2.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.36,
      "end_s": 4.54,
      "text_en": "Yeah, good evening sir. This is Abdul speaking from JSW.",
      "text_native": "Yeah, good evening sir. अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.85,
      "end_s": 5.21,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 7.2,
      "text_en": "Yeah, am I speaking with Metro Trading?",
      "text_native": "Yeah, मैं Metro Trading से बात कर रहे हैं आप?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.43,
      "end_s": 7.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.18,
      "end_s": 10.8,
      "text_en": "Do you have any requirement, sir, in MS? In steel, HR, CR?",
      "text_native": "कुछ requirement है क्या सर आपको MS में? Steel में, HR, CR में?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.64,
      "text_en": "GP sheets.",
      "text_native": "GP sheets."
    },
    {
      "ucid": "21112178583928421",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.14,
      "text_en": "You had an inquiry for GP?",
      "text_native": "GP में inquiry थी आपको?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 13.94,
      "text_en": "Yes, GP sheets.",
      "text_native": "हां GP sheets."
    },
    {
      "ucid": "21112178583928421",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 15.54,
      "text_en": "Okay, okay. Is it a live requirement now?",
      "text_native": "अच्छा अच्छा। अभी live requirement है?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 17.3,
      "text_en": "1 mm 1250 by 2500.",
      "text_native": "एक mm 1250 से 2500."
    },
    {
      "ucid": "21112178583928421",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.6,
      "end_s": 18.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 14,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 21.0,
      "text_en": "Okay okay. Where is the delivery? In Rewari, Haryana?",
      "text_native": "Okay okay. Delivery कहां? रेवाड़ी में, हरियाणा?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 15,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 21.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 16,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 22.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 17,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 23.7,
      "text_en": "One minute, one minute. Please tell me a little.",
      "text_native": "एक मिनट, एक मिनट। मुझे थोड़ा बताइएगा।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 18,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.9,
      "text_en": "What in GP, please tell me. In GP?",
      "text_native": "क्या GP में क्या जैसा मुझे बताइए। GP में?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 19,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 27.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 20,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 27.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 21,
      "speaker": "agent",
      "start_s": 28.1,
      "end_s": 28.8,
      "text_en": "Tell me the thickness, sir.",
      "text_native": "बताइए सर thickness."
    },
    {
      "ucid": "21112178583928421",
      "idx": 22,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 29.6,
      "text_en": "1 mm.",
      "text_native": "1 mm."
    },
    {
      "ucid": "21112178583928421",
      "idx": 23,
      "speaker": "agent",
      "start_s": 29.9,
      "end_s": 31.0,
      "text_en": "1 mm into 1250?",
      "text_native": "1 mm into 1250?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 24,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 31.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 25,
      "speaker": "agent",
      "start_s": 31.9,
      "end_s": 32.3,
      "text_en": "Length?",
      "text_native": "Length?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 26,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 34.1,
      "text_en": "Length 1250... 2500.",
      "text_native": "Length 1250... 2500."
    },
    {
      "ucid": "21112178583928421",
      "idx": 27,
      "speaker": "agent",
      "start_s": 34.4,
      "end_s": 35.3,
      "text_en": "2500. Okay okay.",
      "text_native": "2500. Okay okay."
    },
    {
      "ucid": "21112178583928421",
      "idx": 28,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 36.8,
      "text_en": "What will be the coating grade?",
      "text_native": "Coating grade क्या रहेगा?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 29,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 38.1,
      "text_en": "GPSP 80 GSM.",
      "text_native": "GPSP 80 GSM."
    },
    {
      "ucid": "21112178583928421",
      "idx": 30,
      "speaker": "agent",
      "start_s": 38.4,
      "end_s": 39.3,
      "text_en": "GPSP, skin pass?",
      "text_native": "GPSP, skin pass?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 31,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 40.1,
      "text_en": "Yes, skin pass.",
      "text_native": "हां, skin pass."
    },
    {
      "ucid": "21112178583928421",
      "idx": 32,
      "speaker": "agent",
      "start_s": 40.3,
      "end_s": 41.1,
      "text_en": "Coating grade 80 GSM?",
      "text_native": "Coating grade 80 GSM?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 33,
      "speaker": "customer",
      "start_s": 41.3,
      "end_s": 41.9,
      "text_en": "Yes, 80 GSM.",
      "text_native": "हां 80 GSM."
    },
    {
      "ucid": "21112178583928421",
      "idx": 34,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 44.0,
      "text_en": "Okay. What do you do? You will be trading, right?",
      "text_native": "Okay. क्या करते हैं आप? Trading करेंगे ना अभी?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 35,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 44.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583928421",
      "idx": 36,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 45.6,
      "text_en": "What will be the quantity?",
      "text_native": "Quantity कितना रहेगा?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 37,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 47.0,
      "text_en": "It will be 6-7 tons.",
      "text_native": "हो जाएगा 6-7 ton."
    },
    {
      "ucid": "21112178583928421",
      "idx": 38,
      "speaker": "agent",
      "start_s": 47.5,
      "end_s": 49.2,
      "text_en": "Okay. Shall I make it 7 tons? 7 tons, okay?",
      "text_native": "Okay. 7 ton कर दे ना? 7 ton, ठीक है?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 39,
      "speaker": "customer",
      "start_s": 49.4,
      "end_s": 50.0,
      "text_en": "Yes, 7 tons.",
      "text_native": "हां, 7 ton."
    },
    {
      "ucid": "21112178583928421",
      "idx": 40,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 51.8,
      "text_en": "By when is the purchase plan? When will you purchase?",
      "text_native": "Purchase plan कब तक करेंगे purchase आप?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 41,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 53.3,
      "text_en": "Sir, within 3-4 days.",
      "text_native": "Sir, within 3-4 days."
    },
    {
      "ucid": "21112178583928421",
      "idx": 42,
      "speaker": "agent",
      "start_s": 53.6,
      "end_s": 54.3,
      "text_en": "Okay okay okay.",
      "text_native": "Okay okay okay."
    },
    {
      "ucid": "21112178583928421",
      "idx": 43,
      "speaker": "agent",
      "start_s": 54.6,
      "end_s": 56.3,
      "text_en": "Okay sir, I will give you the rate. You are trading, right?",
      "text_native": "ठीक है सर, मैं आपको rate देता हूं। Trading कर रहे हैं ना आप?"
    },
    {
      "ucid": "21112178583928421",
      "idx": 44,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 57.9,
      "text_en": "Yes, JSW, JSW or Tata.",
      "text_native": "हां, JSW, JSW या Tata."
    },
    {
      "ucid": "21112178583928421",
      "idx": 45,
      "speaker": "agent",
      "start_s": 58.1,
      "end_s": 60.5,
      "text_en": "Okay sir, okay. I will give you prime only. Okay sir, thank you.",
      "text_native": "Okay sir, okay. मैं अभी prime ही दूंगा आपको। ठीक है सर, thank you."
    },
    {
      "ucid": "21112178583928421",
      "idx": 46,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 61.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178583928421",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW but did not ask for permission to speak, jumping straight to the requirement."
    },
    {
      "ucid": "21112178583928421",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook entirely and immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178583928421",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "[42s] AGENT: Okay. What do you do? You will be trading, right?",
      "comment": "Agent only asked one discovery question, identifying the customer as a trader, but did not explore their volumes, applications, or suppliers."
    },
    {
      "ucid": "21112178583928421",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the call was purely transactional to capture a requirement."
    },
    {
      "ucid": "21112178583928421",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[14s] AGENT: Is it a live requirement now?",
      "comment": "Agent thoroughly qualified the live requirement, capturing thickness, grade, size, quantity, location, and purchase timeline."
    },
    {
      "ucid": "21112178583928421",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[55s] AGENT: ठीक है सर, मैं आपको rate देता हूं।",
      "comment": "Agent stated he would provide a rate but did not commit to a specific turnaround time for the quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}