Call 21112178583915671 2026-08-04 · Abdul Ansari · 0:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The agent says both 'good morning' and 'good evening' in the same greeting.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
because the agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
because the agent did not lead with a supply or price hook; he went straight to a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because none of the six required discovery questions about the customer's business were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
is there any company for you in steel like HR, CR or MS?
Summary
The agent introduced himself and JSW, then immediately asked if the customer had a requirement for steel. The customer replied 'No'. The agent then thanked the customer and ended the call without any discovery or value proposition.
Coaching
You must follow the script structure: always ask for permission to speak and deliver the hook to build interest before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah good morning sir, good evening sir, I am Abdul speaking from JSW. because the agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir your company is registered, so is there any company for you in steel like HR, CR or MS? because the agent did not lead with a supply or price hook; he went straight to a question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
because none of the six required discovery questions about the customer's business were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because the call ended before any USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any company for you in steel like HR, CR or MS? because the agent's question served the intent of asking if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, thank you. because the call was ended without establishing any committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.816 heavy | 8.0s | 1.8s | 29.2s | 3.7s | 277.5 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.4s
Yes?
हां जी
agent
3.1s
Yeah good morning sir, good evening sir, I am Abdul speaking from JSW.
Yeah good morning sir, good evening sir, मैं अब्दुल बात कर रहा हूं JSW से।
customer
6.3s
Speak.
बोलिए।
agent
7.3s
Sir your company is registered, so is there any company for you in steel like HR, CR or MS?
सर आपकी कंपनी है रजिस्टर, तो किसी कंपनी है क्या आपको स्टील में like HR, CR या MS में?
customer
11.5s
No.
नहीं।
agent
12.5s
Okay sir, thank you.
ठीक है सर, thank you.