{
  "ucid": "21112178583915671",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:55:56",
  "end_time": "1899-12-30 15:56:35",
  "duration_sec": 39,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA20f17c995cf8c54ed29828909cce97bd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 56,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583915671__DIA20f17c995cf8c54ed29828909cce97bd.mp3",
  "audio_bytes": 60912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 20.304,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes?   (हां जी)\n[3s] AGENT: Yeah good morning sir, good evening sir, I am Abdul speaking from JSW.   (Yeah good morning sir, good evening sir, मैं अब्दुल बात कर रहा हूं JSW से।)\n[6s] CUSTOMER: Speak.   (बोलिए।)\n[7s] AGENT: Sir your company is registered, so is there any company for you in steel like HR, CR or MS?   (सर आपकी कंपनी है रजिस्टर, तो किसी कंपनी है क्या आपको स्टील में like HR, CR या MS में?)\n[12s] CUSTOMER: No.   (नहीं।)\n[12s] AGENT: Okay sir, thank you.   (ठीक है सर, thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The agent says both 'good morning' and 'good evening' in the same greeting.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the script structure: always ask for permission to speak and deliver the hook to build interest before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW, then immediately asked if the customer had a requirement for steel. The customer replied 'No'. The agent then thanked the customer and ended the call without any discovery or value proposition.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah good morning sir, good evening sir, I am Abdul speaking from JSW.\", \"comment\": \"because the agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir your company is registered, so is there any company for you in steel like HR, CR or MS?\", \"comment\": \"because the agent did not lead with a supply or price hook; he went straight to a question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"because none of the six required discovery questions about the customer's business were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the call ended before any USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"is there any company for you in steel like HR, CR or MS?\", \"comment\": \"because the agent's question served the intent of asking if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, thank you.\", \"comment\": \"because the call was ended without establishing any committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the script structure: always ask for permission to speak and deliver the hook to build interest before asking if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW, then immediately asked if the customer had a requirement for steel. The customer replied 'No'. The agent then thanked the customer and ended the call without any discovery or value proposition.\"}",
  "error": null,
  "latency_ms": 27327,
  "input_tokens": 2729,
  "output_tokens": 705,
  "created_at": "2026-09-25 10:46:51",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.816,
  "agent_talk_sec": 8.0,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 29.2,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 277.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 37,
  "words_customer": 4,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178583915671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.07,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178583915671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.06,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178583915671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.39,
      "end_s": 2.76,
      "text_en": "Yes?",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178583915671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.06,
      "end_s": 5.8,
      "text_en": "Yeah good morning sir, good evening sir, I am Abdul speaking from JSW.",
      "text_native": "Yeah good morning sir, good evening sir, मैं अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178583915671",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.27,
      "end_s": 6.74,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178583915671",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.28,
      "end_s": 11.0,
      "text_en": "Sir your company is registered, so is there any company for you in steel like HR, CR or MS?",
      "text_native": "सर आपकी कंपनी है रजिस्टर, तो किसी कंपनी है क्या आपको स्टील में like HR, CR या MS में?"
    },
    {
      "ucid": "21112178583915671",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 11.84,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178583915671",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 13.54,
      "text_en": "Okay sir, thank you.",
      "text_native": "ठीक है सर, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583915671",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah good morning sir, good evening sir, I am Abdul speaking from JSW.",
      "comment": "because the agent did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178583915671",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir your company is registered, so is there any company for you in steel like HR, CR or MS?",
      "comment": "because the agent did not lead with a supply or price hook; he went straight to a question."
    },
    {
      "ucid": "21112178583915671",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "because none of the six required discovery questions about the customer's business were asked."
    },
    {
      "ucid": "21112178583915671",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because the call ended before any USPs were pitched."
    },
    {
      "ucid": "21112178583915671",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "is there any company for you in steel like HR, CR or MS?",
      "comment": "because the agent's question served the intent of asking if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178583915671",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, thank you.",
      "comment": "because the call was ended without establishing any committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}