{
  "ucid": "21112178583893292",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:52:12",
  "end_time": "1899-12-30 15:53:26",
  "duration_sec": 74,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb074b948c8c10509d2b4d175726ddf0a.mp3",
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  "customer_status": "answered",
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  "excel_turn_count": 17,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 58.824,
  "source_file": "CallTest.xlsx",
  "upload_id": null,
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  "english_text": "[6s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Yes, speak.   (जी बोलिए।)\n[8s] AGENT: Hello, I was calling from JSW One, greetings.   (Hello, JSW One से बात कर रहा था, नमस्कार।)\n[11s] CUSTOMER: Speak, sir.   (बोलिए सर।)\n[12s] AGENT: Sir, I was asking about the requirement, is there any requirement for mild steel right now?   (सर वही पूछ रहा था requirement के बारे में, कोई mild steel का requirement है क्या अभी?)\n[16s] CUSTOMER: For what thing?   (किस चीज का?)\n[17s] AGENT: Is there a requirement for mild steel right now?   (Mild steel का requirement है क्या अभी?)\n[19s] CUSTOMER: Requirement, I wanted to ask about the rate and all, how is it, what is it?   (Requirement, rate वगेरा पूछना था, कैसे है क्या है?)\n[21s] AGENT: Yes, the requirement... [inaudible] will tell you [inaudible]   (हां requirement तो [inaudible] बता देंगे आपको [inaudible])\n[25s] CUSTOMER: Yes?   (हां?)\n[27s] AGENT: Hello.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side makes some parts of the agent's speech inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
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  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When following up on a platform lead, always start by acknowledging their submission (e.g., 'I'm calling about the mild steel requirement you posted') instead of asking a generic question like 'do you have a requirement'.",
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  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called from JSW One and asked if the customer had a requirement for mild steel. The customer confirmed they wanted to inquire about the rate. The call then became partly inaudible and disconnected before any details could be discussed or next steps established.",
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  "latency_ms": 35791,
  "input_tokens": 2914,
  "output_tokens": 623,
  "created_at": "2026-09-03 09:22:36",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.694,
  "agent_talk_sec": 10.9,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 58.3,
  "longest_monologue_sec": 3.5,
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  "interruptions": 0,
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  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 43,
  "words_customer": 25,
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    {
      "ucid": "21112178583893292",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.57,
      "end_s": 5.95,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583893292",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.16,
      "end_s": 6.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
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      "ucid": "21112178583893292",
      "idx": 2,
      "speaker": "customer",
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      "text_en": "Yes, speak.",
      "text_native": "जी बोलिए।"
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      "idx": 3,
      "speaker": "agent",
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      "text_native": "Hello, JSW One से बात कर रहा था, नमस्कार।"
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      "idx": 4,
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      "text_native": "बोलिए सर।"
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      "idx": 5,
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      "text_en": "Sir, I was asking about the requirement, is there any requirement for mild steel right now?",
      "text_native": "सर वही पूछ रहा था requirement के बारे में, कोई mild steel का requirement है क्या अभी?"
    },
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      "text_native": "किस चीज का?"
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      "text_en": "Is there a requirement for mild steel right now?",
      "text_native": "Mild steel का requirement है क्या अभी?"
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      "speaker": "customer",
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      "text_en": "Requirement, I wanted to ask about the rate and all, how is it, what is it?",
      "text_native": "Requirement, rate वगेरा पूछना था, कैसे है क्या है?"
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      "text_en": "Yes, the requirement... [inaudible] will tell you [inaudible]",
      "text_native": "हां requirement तो [inaudible] बता देंगे आपको [inaudible]"
    },
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      "ucid": "21112178583893292",
      "idx": 10,
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      "text_en": "Yes?",
      "text_native": "हां?"
    },
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      "idx": 11,
      "speaker": "agent",
      "start_s": 26.6,
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      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "21112178583893292",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a platform submission, instead opening with a generic question as if it were a cold call."
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      "questions_hit": 0,
      "evidence": "",
      "comment": "No requirement details were revalidated as the call ended before this stage was reached."
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      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178583893292",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price or a timeline for a price before the call ended."
    },
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I was asking about the requirement, is there any requirement for mild steel right now?",
      "comment": "The agent did not perform any unnecessary re-pitching during the brief call."
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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}