Call 21112178583879981 2026-08-04 · ankit mistry · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Agent referenced a stock-out on a previous inquiry from last month, but no current supply constraint was identified on this call.
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +2/−3
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, identified, and used the customer's name, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted as the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call did not progress to the pitch stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Hook (supply/price signal)
I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available... So now that our month has changed, if you
Qualify
if you have any requirement in HR or CR?
Summary
The agent contacted a known manufacturing lead, referencing a past inquiry that failed due to a stock-out. The agent asked for a current requirement in HR/CR, but the customer confirmed they had none at the moment. The call ended with the agent providing their number for future needs, but without establishing a proactive follow-up.
Coaching
When a customer has no current need, secure a specific date for a follow-up call instead of asking them to call you back if a need arises.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted, identified, and used the customer's name, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available... So now that our month has changed, if you have any requirement in HR or CR? Agent used a supply-led hook by referencing a past stock-out and implying new availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | if you have any requirement in HR or CR? Agent successfully asked if a current requirement existed, even though the answer was no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive, placing the onus on the customer to call back with no specific next step committed by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.835 heavy | 32.4s | 6.4s | 32.2s | 16.6s | 250.0 | 0 | 6 | 7 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
2.0s
Hello, am I speaking with Pravinji? Pravin Prajapati?
હેલો, પ્રવીણજી વાત કરે છે? પ્રવીણ પ્રજાપતિ?
customer
5.1s
Yes, speak.
હા બોલો.
agent
6.0s
Pravinbhai, hi, good afternoon. I am Ankit Visti calling from JSW Steel, Jindal Steel Mumbai, head office.
પ્રવીણભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત વિસ્તી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.
customer
11.2s
Yes, yes, speak, speak.
હા હા બોલો બોલો.
agent
12.3s
Pravinbhai, I believe a few months back you had registered your business, Madhav Steel Industries, on our Jindal's digital portal, right? And I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available or something like that, due to which we couldn't close anything. So now that our month has changed, if you have any requirement in HR or CR?
પ્રવીણભાઈ, આઈ બિલીવ ફ્યુ મંથ્સ બેક તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું જે બિઝનેસ છે, માધવ સ્ટીલ ઇન્ડસ્ટ્રીઝ, એ એકાઉન્ટ તમે રજીસ્ટ્રેશન કરાવ્યું હતું, રાઈટ? અને આઈ બિલીવ લાસ્ટ મંથ તમે ઇન્ક્વાયરી પણ શેર કરી હતી બટ અનફોર્ચ્યુનેટલી અમારી પાસે મટીરીયલ અવેલેબલ નહોતું એવું કઈક હતું, જેને કારણે આપણે કઈ ક્લોઝ ન કરી શક્યા. તો અત્યારે જેમ કે આપણો મંથ ચેન્જ થયો છે, તો કઈ તમારી જે રિક્વાયરમેન્ટ હશે એચઆરમાં કે સીઆરમાં?
customer
29.0s
Yes. No, right now there is no requirement.
હા. ના, અત્યારે તો નથી કઈ રિક્વાયરમેન્ટ.
agent
31.0s
Okay, so you don't have any inquiry right now, okay? Okay, no problem. If you have an inquiry, please let me know, okay?
અચ્છા, અત્યારે હાલમાં કોઈ ઇન્ક્વાયરી નથી, કે? ઓકે, કઈ વાંધો નહિ. કઈ ઇન્ક્વાયરી આવે તો મને જણાવજો, ઓકે?
customer
34.4s
Okay. Should I call you on this number?
સારું. તમને કરું આ નંબર પર ફોન?
agent
36.0s
Yes, yes, I am also giving you my personal number, so if anything comes up, let me know. Okay?
હા હા, તમે હું મારા પર્સનલ નંબર બી આપી નાખું છું, તો કઈ આવે તો મને કેજો. ઠીક છે?
customer
40.2s
Okay, yes.
સારું, હા.
agent
41.0s
Okay Pravinbhai.
ઓકે પ્રવીણભાઈ.
customer
42.2s
Okay.
ઓકે.