{
  "ucid": "21112178583879981",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:49:59",
  "end_time": "1899-12-30 15:51:10",
  "duration_sec": 71,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA615d1f39f06e2398906c1a54e895a95d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 131,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583879981__DIA615d1f39f06e2398906c1a54e895a95d.mp3",
  "audio_bytes": 178632,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 59.544,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (હેલો.)\n[2s] AGENT: Hello, am I speaking with Pravinji? Pravin Prajapati?   (હેલો, પ્રવીણજી વાત કરે છે? પ્રવીણ પ્રજાપતિ?)\n[5s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[6s] AGENT: Pravinbhai, hi, good afternoon. I am Ankit Visti calling from JSW Steel, Jindal Steel Mumbai, head office.   (પ્રવીણભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત વિસ્તી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.)\n[11s] CUSTOMER: Yes, yes, speak, speak.   (હા હા બોલો બોલો.)\n[12s] AGENT: Pravinbhai, I believe a few months back you had registered your business, Madhav Steel Industries, on our Jindal's digital portal, right? And I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available or something like that, due to which we couldn't close anything. So now that our month has changed, if you have any requirement in HR or CR?   (પ્રવીણભાઈ, આઈ બિલીવ ફ્યુ મંથ્સ બેક તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું જે બિઝનેસ છે, માધવ સ્ટીલ ઇન્ડસ્ટ્રીઝ, એ એકાઉન્ટ તમે રજીસ્ટ્રેશન કરાવ્યું હતું, રાઈટ? અને આઈ બિલીવ લાસ્ટ મંથ તમે ઇન્ક્વાયરી પણ શેર કરી હતી બટ અનફોર્ચ્યુનેટલી અમારી પાસે મટીરીયલ અવેલેબલ નહોતું એવું કઈક હતું, જેને કારણે આપણે કઈ ક્લોઝ ન કરી શક્યા. તો અત્યારે જેમ કે આપણો મંથ ચેન્જ થયો છે, તો કઈ તમારી જે રિક્વાયરમેન્ટ હશે એચઆરમાં કે સીઆરમાં?)\n[29s] CUSTOMER: Yes. No, right now there is no requirement.   (હા. ના, અત્યારે તો નથી કઈ રિક્વાયરમેન્ટ.)\n[31s] AGENT: Okay, so you don't have any inquiry right now, okay? Okay, no problem. If you have an inquiry, please let me know, okay?   (અચ્છા, અત્યારે હાલમાં કોઈ ઇન્ક્વાયરી નથી, કે? ઓકે, કઈ વાંધો નહિ. કઈ ઇન્ક્વાયરી આવે તો મને જણાવજો, ઓકે?)\n[34s] CUSTOMER: Okay. Should I call you on this number?   (સારું. તમને કરું આ નંબર પર ફોન?)\n[36s] AGENT: Yes, yes, I am also giving you my personal number, so if anything comes up, let me know. Okay?   (હા હા, તમે હું મારા પર્સનલ નંબર બી આપી નાખું છું, તો કઈ આવે તો મને કેજો. ઠીક છે?)\n[40s] CUSTOMER: Okay, yes.   (સારું, હા.)\n[41s] AGENT: Okay Pravinbhai.   (ઓકે પ્રવીણભાઈ.)\n[42s] CUSTOMER: Okay.   (ઓકે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no current need, secure a specific date for a follow-up call instead of asking them to call you back if a need arises.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "Agent referenced a stock-out on a previous inquiry from last month, but no current supply constraint was identified on this call.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a known manufacturing lead, referencing a past inquiry that failed due to a stock-out. The agent asked for a current requirement in HR/CR, but the customer confirmed they had none at the moment. The call ended with the agent providing their number for future needs, but without establishing a proactive follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted, identified, and used the customer's name, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available... So now that our month has changed, if you have any requirement in HR or CR?\", \"comment\": \"Agent used a supply-led hook by referencing a past stock-out and implying new availability.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the customer immediately stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"if you have any requirement in HR or CR?\", \"comment\": \"Agent successfully asked if a current requirement existed, even though the answer was no.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The closure was passive, placing the onus on the customer to call back with no specific next step committed by the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no current need, secure a specific date for a follow-up call instead of asking them to call you back if a need arises.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent referenced a stock-out on a previous inquiry from last month, but no current supply constraint was identified on this call.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a known manufacturing lead, referencing a past inquiry that failed due to a stock-out. The agent asked for a current requirement in HR/CR, but the customer confirmed they had none at the moment. The call ended with the agent providing their number for future needs, but without establishing a proactive follow-up.\"}",
  "error": null,
  "latency_ms": 35989,
  "input_tokens": 3303,
  "output_tokens": 751,
  "created_at": "2026-09-25 10:52:29",
  "sentiment": "negative",
  "sentiment_score": -0.256,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 3,
  "lex_hits": 5,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.835,
  "agent_talk_sec": 32.4,
  "customer_talk_sec": 6.4,
  "dead_air_sec": 32.2,
  "longest_monologue_sec": 16.6,
  "agent_wpm": 250.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 7,
  "words_agent": 135,
  "words_customer": 26,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178583879981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178583879981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.04,
      "end_s": 4.8,
      "text_en": "Hello, am I speaking with Pravinji? Pravin Prajapati?",
      "text_native": "હેલો, પ્રવીણજી વાત કરે છે? પ્રવીણ પ્રજાપતિ?"
    },
    {
      "ucid": "21112178583879981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.08,
      "end_s": 5.68,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "21112178583879981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 11.0,
      "text_en": "Pravinbhai, hi, good afternoon. I am Ankit Visti calling from JSW Steel, Jindal Steel Mumbai, head office.",
      "text_native": "પ્રવીણભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત વિસ્તી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ."
    },
    {
      "ucid": "21112178583879981",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.22,
      "end_s": 12.08,
      "text_en": "Yes, yes, speak, speak.",
      "text_native": "હા હા બોલો બોલો."
    },
    {
      "ucid": "21112178583879981",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.29,
      "end_s": 28.89,
      "text_en": "Pravinbhai, I believe a few months back you had registered your business, Madhav Steel Industries, on our Jindal's digital portal, right? And I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available or something like that, due to which we couldn't close anything. So now that our month has changed, if you have any requirement in HR or CR?",
      "text_native": "પ્રવીણભાઈ, આઈ બિલીવ ફ્યુ મંથ્સ બેક તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું જે બિઝનેસ છે, માધવ સ્ટીલ ઇન્ડસ્ટ્રીઝ, એ એકાઉન્ટ તમે રજીસ્ટ્રેશન કરાવ્યું હતું, રાઈટ? અને આઈ બિલીવ લાસ્ટ મંથ તમે ઇન્ક્વાયરી પણ શેર કરી હતી બટ અનફોર્ચ્યુનેટલી અમારી પાસે મટીરીયલ અવેલેબલ નહોતું એવું કઈક હતું, જેને કારણે આપણે કઈ ક્લોઝ ન કરી શક્યા. તો અત્યારે જેમ કે આપણો મંથ ચેન્જ થયો છે, તો કઈ તમારી જે રિક્વાયરમેન્ટ હશે એચઆરમાં કે સીઆરમાં?"
    },
    {
      "ucid": "21112178583879981",
      "idx": 6,
      "speaker": "customer",
      "start_s": 28.99,
      "end_s": 30.81,
      "text_en": "Yes. No, right now there is no requirement.",
      "text_native": "હા. ના, અત્યારે તો નથી કઈ રિક્વાયરમેન્ટ."
    },
    {
      "ucid": "21112178583879981",
      "idx": 7,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 34.28,
      "text_en": "Okay, so you don't have any inquiry right now, okay? Okay, no problem. If you have an inquiry, please let me know, okay?",
      "text_native": "અચ્છા, અત્યારે હાલમાં કોઈ ઇન્ક્વાયરી નથી, કે? ઓકે, કઈ વાંધો નહિ. કઈ ઇન્ક્વાયરી આવે તો મને જણાવજો, ઓકે?"
    },
    {
      "ucid": "21112178583879981",
      "idx": 8,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 35.88,
      "text_en": "Okay. Should I call you on this number?",
      "text_native": "સારું. તમને કરું આ નંબર પર ફોન?"
    },
    {
      "ucid": "21112178583879981",
      "idx": 9,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 40.0,
      "text_en": "Yes, yes, I am also giving you my personal number, so if anything comes up, let me know. Okay?",
      "text_native": "હા હા, તમે હું મારા પર્સનલ નંબર બી આપી નાખું છું, તો કઈ આવે તો મને કેજો. ઠીક છે?"
    },
    {
      "ucid": "21112178583879981",
      "idx": 10,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 40.8,
      "text_en": "Okay, yes.",
      "text_native": "સારું, હા."
    },
    {
      "ucid": "21112178583879981",
      "idx": 11,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 41.8,
      "text_en": "Okay Pravinbhai.",
      "text_native": "ઓકે પ્રવીણભાઈ."
    },
    {
      "ucid": "21112178583879981",
      "idx": 12,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 42.8,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583879981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted, identified, and used the customer's name, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178583879981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I believe last month you also shared an inquiry, but unfortunately, we didn't have the material available... So now that our month has changed, if you have any requirement in HR or CR?",
      "comment": "Agent used a supply-led hook by referencing a past stock-out and implying new availability."
    },
    {
      "ucid": "21112178583879981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "21112178583879981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178583879981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "if you have any requirement in HR or CR?",
      "comment": "Agent successfully asked if a current requirement existed, even though the answer was no."
    },
    {
      "ucid": "21112178583879981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The closure was passive, placing the onus on the customer to call back with no specific next step committed by the agent."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}