{
  "ucid": "21112178583868641",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:48:06",
  "end_time": "1899-12-30 15:51:07",
  "duration_sec": 181,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9f41d74b30b85d4802a8362923c5d2d2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 211,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583868641__DIA9f41d74b30b85d4802a8362923c5d2d2.mp3",
  "audio_bytes": 504792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 168.264,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हेलो।)\n[1s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Is this Pravesh ji speaking?   (प्रवेश जी बात कर रहे हैं?)\n[4s] CUSTOMER: Which one?   (कौन सा?)\n[5s] AGENT: Yes, I am Abhinav Gautam speaking from the JSW One office in Ghaziabad.   (जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से।)\n[9s] CUSTOMER: Tell me again, who is speaking and from where?   (दोबारा बताएं कौन कौन बोल रहे हैं कहां से?)\n[11s] AGENT: I am Abhinav Gautam speaking, JSW One Ghaziabad office.   (मैं अभिनव गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस।)\n[14s] CUSTOMER: Yes, yes, go on.   (हां जी, हां जी, बोलिए।)\n[15s] AGENT: Yes sir, last time there was a requirement for you in HR. Will there be any this month in HR?   (हां जी सर, लास्ट में रिक्वायरमेंट आई थी आपकी HR में। इस month कोई होगी HR में?)\n[18s] CUSTOMER: It was for HR PO.   (HR PO में आई थी।)\n[20s] AGENT: Okay. Do you get pickling done from outside, or do you get the pickled material from here?   (अच्छा। Pickling आप बाहर से कराते हो कैसे या से मिल जाता है आपको pickling वाला material ये?)\n[23s] CUSTOMER: No, I get it. You tell me.   (नहीं, मिल जाती है। बताओ आप।)\n[25s] AGENT: What?   (क्या?)\n[25s] CUSTOMER: What are you asking?   (आप क्या पूछ रहे हैं?)\n[26s] AGENT: I'm asking, do you get pickling done from outside or do you get pickled material?   (मैं कह रहा हूं pickling आप बाहर से कराते हो या pickling वाला material मिल जाता है आपको?)\n[29s] CUSTOMER: I get everything. You tell me about yourself.   (मुझे तो सब मिल जाता है। आप अपना बताएं मेरे को।)\n[31s] AGENT: We supply HR, sir. The yard is in Ghaziabad.   (हम सर HR सप्लाई करते हैं। गाजियाबाद में यार्ड है।)\n[34s] CUSTOMER: Hmm.   (हम्म।)\n[35s] AGENT: And your material also probably goes to Meerut.   (और आपको मटेरियल भी शायद मेरठ ही जाता है।)\n[37s] CUSTOMER: Yes, yes, yes.   (जी, जी, जी।)\n[38s] AGENT: So I am also from Meerut. So here, sir, only HR is available.   (तो मेरठ से ही हूं मैं भी। तो यहां पे सर HR ही मिलता है यहां तो।)\n[41s] CUSTOMER: Okay.   (अच्छा।)\n[42s] CUSTOMER: So give me the rate for HR 4 mm.   (तो HR 4 mm का रेट दीजिए मुझे।)\n[44s] AGENT: HR 4 mm we have, do you want coil or sheet?   (HR 4 mm है हमारा, coil चाहिए या sheet चाहिए?)\n[47s] CUSTOMER: Sheet, sheet.\n[48s] AGENT: Sheet we have, and what will be the width? 1250 or 1500?   (Sheet है हमारा और width क्या रहेगी इसमें? 1250 या 1500?)\n[51s] CUSTOMER: 1250 by 2500.\n[53s] AGENT: Our rate is sir 56750.   (हमारा रेट है सर 56750.)\n[56s] CUSTOMER: 56750.\n[57s] AGENT: 56750 ex-Ghaziabad with loading.\n[60s] CUSTOMER: Okay.   (ठीक है।)\n[61s] CUSTOMER: Will it be packet material?   (Packet का माल होगा?)\n[62s] AGENT: It won't be packet, it will be coil cut, sir.   (Packet का नहीं होगा, coil cut होगा सर ये।)\n[64s] CUSTOMER: Okay.   (अच्छा।)\n[65s] CUSTOMER: So there won't be any stamp on the coil cut, right?   (तो coil cut पे तो कोई stamp नहीं होगी ना?)\n[68s] AGENT: Yes, it doesn't have a stamp. But the thing is, you do get a TC.   (हां, उसपे stamp नहीं आती। पर ये है कि TC तो मिलता ही है।)\n[70s] CUSTOMER: We don't need a TC. So tell me if you have prime packet material.   (TC का कोई नहीं चाहिए हमें। तो वो बताओ अगर prime packet का हो अपने पास तो बताओ material।)\n[73s] AGENT: No, you'll get prime but not packet material here, sir.   (नहीं, prime मिलेगा पर packet का नहीं मिलता सर यहां पे।)\n[76s] CUSTOMER: Okay.   (अच्छा।)\n[77s] CUSTOMER: Because coil is already available cheaper in the market, right? So it's difficult to explain and tell the party. If it's the stamped one, then there's no need for any back and forth.   (क्योंकि coil का तो already market में सस्ता मिल रहा है ना। तो पार्टी को समझाने में, बताने में दिक्कत होती है। वो तो stamp वाला हुआ तो कहना सुनना कुछ नहीं पड़ता ना उसमें।)\n[82s] CUSTOMER: Okay.   (अच्छा।)\n[82s] CUSTOMER: So if we have to take coil itself, then we can take SAIL's or any other company's, we'll get it cheaper from there, right?   (तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।)\n[87s] AGENT: Oh, so is your work trading?   (हां तो trading का है क्या आपका काम?)\n[88s] CUSTOMER: My work is also trading.   (Trading का भी है मेरा काम।)\n[90s] AGENT: Okay. No, then you can see. Because our rate is fine as of now. Because I have also sold to two or three traders, and they are taking it. The rate is fine, but the thing is you need packet material, that's the problem.   (अच्छा। नहीं, तो फिर देख लो। क्योंकि रेट तो हमारा अभी तक तो सही है। क्योंकि trader को भी मैंने दो तीन trader को निकाला है तो ले रहे हैं। रेट सही है पर ये है कि आपको चाहिए packet material, वो दिक्कत है।)\n[96s] CUSTOMER: No, no, we needed that only. If you have it, then tell me. Prime packet. But if we have to take coil itself, then coil is already available cheaper in the market.   (नहीं, नहीं, हमें तो वही चाहिए था। अगर आपके पास हो तो मुझे बताओ। Prime packet का। लेकिन वो ही coil ही अगर लेना है तो फिर तो coil का तो market में सस्ता मिल ही रहा है।)\n[102s] AGENT: Yes, no, you won't get packet, sir.   (हां नहीं, packet तो नहीं मिलेगा सर आप।)\n[104s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[104s] AGENT: Alright? Okay.   (ठीक है ना? ठीक है।)\n[105s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 51,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "51 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the critical discovery step. Before asking for a requirement, find out what the customer's business is, what they use steel for, and their typical volumes.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer required 'prime packet' material which has a stamp, but the agent confirmed only 'coil cut' material was available from the stockyard.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a past enquiry. The customer, a trader, requested a price for 4mm HR sheet. The agent quoted for coil-cut material, but the customer specifically needed prime packet material with a stamp for easier resale. As the agent confirmed this form was not available, the customer lost interest and the call ended without a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से।\", \"comment\": \"Agent introduced himself, the company, and used the customer's name, and the customer engaged, implying permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"हां जी सर, लास्ट में रिक्वायरमेंट आई थी आपकी HR में। इस month कोई होगी HR में?\", \"comment\": \"Agent did not lead with a supply or price hook; instead, he opened by asking about a requirement, which is not the prescribed structure.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"हां तो trading का है क्या आपका काम?\", \"comment\": \"Agent only discovered the customer's business type (trading) and competitor (SAIL, mentioned by customer), missing 4 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"हां, उसपे stamp नहीं आती। पर ये है कि TC तो मिलता ही है।\", \"comment\": \"Agent pitched only one relevant USP (Test Certificate) in response to a quality concern, but the rubric requires pitching 2-3 USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"HR 4 mm है हमारा, coil चाहिए या sheet चाहिए?\", \"comment\": \"Agent successfully qualified the customer's immediate need by asking for thickness, form (sheet), and width, and confirmed stock availability.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक है ना? ठीक है।\", \"comment\": \"The call ended abruptly after the material mismatch was identified, with no attempt to establish a next step like a future callback or quote.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed the critical discovery step. Before asking for a requirement, find out what the customer's business is, what they use steel for, and their typical volumes.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required 'prime packet' material which has a stamp, but the agent confirmed only 'coil cut' material was available from the stockyard.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।\", \"response\": \"क्योंकि रेट तो हमारा अभी तक तो सही है। क्योंकि trader को भी मैंने दो तीन trader को निकाला है तो ले रहे हैं।\"}], \"call_summary\": \"The agent followed up on a past enquiry. The customer, a trader, requested a price for 4mm HR sheet. The agent quoted for coil-cut material, but the customer specifically needed prime packet material with a stamp for easier resale. As the agent confirmed this form was not available, the customer lost interest and the call ended without a next step.\"}",
  "error": null,
  "latency_ms": 51476,
  "input_tokens": 4296,
  "output_tokens": 970,
  "created_at": "2026-09-25 10:59:40",
  "sentiment": "negative",
  "sentiment_score": -0.276,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 19,
  "lex_hits": 23,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.548,
  "agent_talk_sec": 46.9,
  "customer_talk_sec": 38.7,
  "dead_air_sec": 95.4,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 304.5,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 29,
  "discovery_qs": 10,
  "words_agent": 238,
  "words_customer": 192,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583868641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 0.88,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.67,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.8,
      "text_en": "Is this Pravesh ji speaking?",
      "text_native": "प्रवेश जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.47,
      "end_s": 4.97,
      "text_en": "Which one?",
      "text_native": "कौन सा?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.47,
      "end_s": 8.27,
      "text_en": "Yes, I am Abhinav Gautam speaking from the JSW One office in Ghaziabad.",
      "text_native": "जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.97,
      "end_s": 10.7,
      "text_en": "Tell me again, who is speaking and from where?",
      "text_native": "दोबारा बताएं कौन कौन बोल रहे हैं कहां से?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.3,
      "text_en": "I am Abhinav Gautam speaking, JSW One Ghaziabad office.",
      "text_native": "मैं अभिनव गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 14.6,
      "text_en": "Yes, yes, go on.",
      "text_native": "हां जी, हां जी, बोलिए।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.8,
      "end_s": 17.8,
      "text_en": "Yes sir, last time there was a requirement for you in HR. Will there be any this month in HR?",
      "text_native": "हां जी सर, लास्ट में रिक्वायरमेंट आई थी आपकी HR में। इस month कोई होगी HR में?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 19.3,
      "text_en": "It was for HR PO.",
      "text_native": "HR PO में आई थी।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 22.4,
      "text_en": "Okay. Do you get pickling done from outside, or do you get the pickled material from here?",
      "text_native": "अच्छा। Pickling आप बाहर से कराते हो कैसे या से मिल जाता है आपको pickling वाला material ये?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.9,
      "end_s": 24.2,
      "text_en": "No, I get it. You tell me.",
      "text_native": "नहीं, मिल जाती है। बताओ आप।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 24.9,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 26.0,
      "text_en": "What are you asking?",
      "text_native": "आप क्या पूछ रहे हैं?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 28.8,
      "text_en": "I'm asking, do you get pickling done from outside or do you get pickled material?",
      "text_native": "मैं कह रहा हूं pickling आप बाहर से कराते हो या pickling वाला material मिल जाता है आपको?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 31.0,
      "text_en": "I get everything. You tell me about yourself.",
      "text_native": "मुझे तो सब मिल जाता है। आप अपना बताएं मेरे को।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.3,
      "end_s": 33.4,
      "text_en": "We supply HR, sir. The yard is in Ghaziabad.",
      "text_native": "हम सर HR सप्लाई करते हैं। गाजियाबाद में यार्ड है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.7,
      "end_s": 34.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.6,
      "end_s": 36.5,
      "text_en": "And your material also probably goes to Meerut.",
      "text_native": "और आपको मटेरियल भी शायद मेरठ ही जाता है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 37.6,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी, जी, जी।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 40.8,
      "text_en": "So I am also from Meerut. So here, sir, only HR is available.",
      "text_native": "तो मेरठ से ही हूं मैं भी। तो यहां पे सर HR ही मिलता है यहां तो।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 22,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 41.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 23,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 43.8,
      "text_en": "So give me the rate for HR 4 mm.",
      "text_native": "तो HR 4 mm का रेट दीजिए मुझे।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 24,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 46.3,
      "text_en": "HR 4 mm we have, do you want coil or sheet?",
      "text_native": "HR 4 mm है हमारा, coil चाहिए या sheet चाहिए?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 25,
      "speaker": "customer",
      "start_s": 46.7,
      "end_s": 47.3,
      "text_en": "Sheet, sheet.",
      "text_native": "Sheet, sheet."
    },
    {
      "ucid": "21112178583868641",
      "idx": 26,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 50.5,
      "text_en": "Sheet we have, and what will be the width? 1250 or 1500?",
      "text_native": "Sheet है हमारा और width क्या रहेगी इसमें? 1250 या 1500?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 27,
      "speaker": "customer",
      "start_s": 50.7,
      "end_s": 52.1,
      "text_en": "1250 by 2500.",
      "text_native": "1250 by 2500."
    },
    {
      "ucid": "21112178583868641",
      "idx": 28,
      "speaker": "agent",
      "start_s": 53.3,
      "end_s": 55.0,
      "text_en": "Our rate is sir 56750.",
      "text_native": "हमारा रेट है सर 56750."
    },
    {
      "ucid": "21112178583868641",
      "idx": 29,
      "speaker": "customer",
      "start_s": 55.7,
      "end_s": 56.7,
      "text_en": "56750.",
      "text_native": "56750."
    },
    {
      "ucid": "21112178583868641",
      "idx": 30,
      "speaker": "agent",
      "start_s": 57.0,
      "end_s": 59.4,
      "text_en": "56750 ex-Ghaziabad with loading.",
      "text_native": "56750 ex-Ghaziabad with loading."
    },
    {
      "ucid": "21112178583868641",
      "idx": 31,
      "speaker": "customer",
      "start_s": 59.9,
      "end_s": 60.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 32,
      "speaker": "customer",
      "start_s": 60.9,
      "end_s": 61.8,
      "text_en": "Will it be packet material?",
      "text_native": "Packet का माल होगा?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 33,
      "speaker": "agent",
      "start_s": 62.1,
      "end_s": 63.7,
      "text_en": "It won't be packet, it will be coil cut, sir.",
      "text_native": "Packet का नहीं होगा, coil cut होगा सर ये।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 34,
      "speaker": "customer",
      "start_s": 64.1,
      "end_s": 64.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 35,
      "speaker": "customer",
      "start_s": 65.4,
      "end_s": 67.2,
      "text_en": "So there won't be any stamp on the coil cut, right?",
      "text_native": "तो coil cut पे तो कोई stamp नहीं होगी ना?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 36,
      "speaker": "agent",
      "start_s": 67.6,
      "end_s": 70.0,
      "text_en": "Yes, it doesn't have a stamp. But the thing is, you do get a TC.",
      "text_native": "हां, उसपे stamp नहीं आती। पर ये है कि TC तो मिलता ही है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 37,
      "speaker": "customer",
      "start_s": 70.4,
      "end_s": 73.2,
      "text_en": "We don't need a TC. So tell me if you have prime packet material.",
      "text_native": "TC का कोई नहीं चाहिए हमें। तो वो बताओ अगर prime packet का हो अपने पास तो बताओ material।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 38,
      "speaker": "agent",
      "start_s": 73.3,
      "end_s": 75.5,
      "text_en": "No, you'll get prime but not packet material here, sir.",
      "text_native": "नहीं, prime मिलेगा पर packet का नहीं मिलता सर यहां पे।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 39,
      "speaker": "customer",
      "start_s": 75.8,
      "end_s": 76.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 40,
      "speaker": "customer",
      "start_s": 76.7,
      "end_s": 81.2,
      "text_en": "Because coil is already available cheaper in the market, right? So it's difficult to explain and tell the party. If it's the stamped one, then there's no need for any back and forth.",
      "text_native": "क्योंकि coil का तो already market में सस्ता मिल रहा है ना। तो पार्टी को समझाने में, बताने में दिक्कत होती है। वो तो stamp वाला हुआ तो कहना सुनना कुछ नहीं पड़ता ना उसमें।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 41,
      "speaker": "customer",
      "start_s": 81.6,
      "end_s": 82.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 42,
      "speaker": "customer",
      "start_s": 82.0,
      "end_s": 86.6,
      "text_en": "So if we have to take coil itself, then we can take SAIL's or any other company's, we'll get it cheaper from there, right?",
      "text_native": "तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 43,
      "speaker": "agent",
      "start_s": 86.9,
      "end_s": 88.2,
      "text_en": "Oh, so is your work trading?",
      "text_native": "हां तो trading का है क्या आपका काम?"
    },
    {
      "ucid": "21112178583868641",
      "idx": 44,
      "speaker": "customer",
      "start_s": 88.5,
      "end_s": 89.6,
      "text_en": "My work is also trading.",
      "text_native": "Trading का भी है मेरा काम।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 45,
      "speaker": "agent",
      "start_s": 90.0,
      "end_s": 96.0,
      "text_en": "Okay. No, then you can see. Because our rate is fine as of now. Because I have also sold to two or three traders, and they are taking it. The rate is fine, but the thing is you need packet material, that's the problem.",
      "text_native": "अच्छा। नहीं, तो फिर देख लो। क्योंकि रेट तो हमारा अभी तक तो सही है। क्योंकि trader को भी मैंने दो तीन trader को निकाला है तो ले रहे हैं। रेट सही है पर ये है कि आपको चाहिए packet material, वो दिक्कत है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 46,
      "speaker": "customer",
      "start_s": 96.3,
      "end_s": 101.6,
      "text_en": "No, no, we needed that only. If you have it, then tell me. Prime packet. But if we have to take coil itself, then coil is already available cheaper in the market.",
      "text_native": "नहीं, नहीं, हमें तो वही चाहिए था। अगर आपके पास हो तो मुझे बताओ। Prime packet का। लेकिन वो ही coil ही अगर लेना है तो फिर तो coil का तो market में सस्ता मिल ही रहा है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 47,
      "speaker": "agent",
      "start_s": 101.8,
      "end_s": 103.2,
      "text_en": "Yes, no, you won't get packet, sir.",
      "text_native": "हां नहीं, packet तो नहीं मिलेगा सर आप।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 48,
      "speaker": "customer",
      "start_s": 103.5,
      "end_s": 104.1,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 49,
      "speaker": "agent",
      "start_s": 104.2,
      "end_s": 104.9,
      "text_en": "Alright? Okay.",
      "text_native": "ठीक है ना? ठीक है।"
    },
    {
      "ucid": "21112178583868641",
      "idx": 50,
      "speaker": "customer",
      "start_s": 105.3,
      "end_s": 105.7,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583868641",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से।",
      "comment": "Agent introduced himself, the company, and used the customer's name, and the customer engaged, implying permission."
    },
    {
      "ucid": "21112178583868641",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "हां जी सर, लास्ट में रिक्वायरमेंट आई थी आपकी HR में। इस month कोई होगी HR में?",
      "comment": "Agent did not lead with a supply or price hook; instead, he opened by asking about a requirement, which is not the prescribed structure."
    },
    {
      "ucid": "21112178583868641",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "हां तो trading का है क्या आपका काम?",
      "comment": "Agent only discovered the customer's business type (trading) and competitor (SAIL, mentioned by customer), missing 4 of the 6 required discovery questions."
    },
    {
      "ucid": "21112178583868641",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "हां, उसपे stamp नहीं आती। पर ये है कि TC तो मिलता ही है।",
      "comment": "Agent pitched only one relevant USP (Test Certificate) in response to a quality concern, but the rubric requires pitching 2-3 USPs."
    },
    {
      "ucid": "21112178583868641",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "HR 4 mm है हमारा, coil चाहिए या sheet चाहिए?",
      "comment": "Agent successfully qualified the customer's immediate need by asking for thickness, form (sheet), and width, and confirmed stock availability."
    },
    {
      "ucid": "21112178583868641",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है ना? ठीक है।",
      "comment": "The call ended abruptly after the material mismatch was identified, with no attempt to establish a next step like a future callback or quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178583868641",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।",
      "response": "क्योंकि रेट तो हमारा अभी तक तो सही है। क्योंकि trader को भी मैंने दो तीन trader को निकाला है तो ले रहे हैं।"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}