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  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello   (हॅलो)\n[4s] CUSTOMER: Yes sir.   (येस सर)\n[5s] AGENT: K S Enterprise?   (के एस एंटरप्राइज?)\n[6s] CUSTOMER: Yes, yes.   (जी जी)\n[7s] AGENT: Yes, hello sir. This is Vinod Gautam speaking from JSW One.   (जी नमस्कार सर, मैं विनोद गौतम बात कर रहा हूं जेएसडब्ल्यू वन से।)\n[9s] CUSTOMER: Yes sir.   (जी सर।)\n[10s] AGENT: Yes sir, we have received your requirement of CR.   (जी सर, वी हैव रिसीव्ड योर रिक्वायरमेंट ऑफ सीआर।)\n[12s] CUSTOMER: Yes sir.   (हां सर।)\n[13s] CUSTOMER: Sir, actually, let me tell you, I didn't use to keep CR sheets until now. I keep other products in my old way. I am getting demand directly from customers, so I have to keep CR sheets as well.   (सर एक्चुअली मैं बता देता हूं, मैं अब तक सीआर शीट्स नहीं रखता था। मेरे जो पुराने तरीके दूसरे प्रोडक्ट्स रखता हूं। मुझे कस्टमर से सामने से डिमांड आ रही है, तो मुझे सीआर शीट्स रखना भी है।)\n[20s] AGENT: You have to keep it now. Is your main work trading?   (अभी रखना है। आपका ट्रेडिंग का काम है मेन?)\n[22s] CUSTOMER: Yes sir.   (हां सर।)\n[24s] AGENT: For trading.   (ट्रेडिंग के लिए)\n[24s] CUSTOMER: Almirah, do you know almirah, sir? The almirah, the cupboard that is made of steel.   (अलमीरा, अलमीरा पता है सर? अलमीरा जो अलमारी बनती है स्टील की।)\n[27s] AGENT: Yes.   (यस।)\n[28s] CUSTOMER: Yes, I have a shop for this thing.   (हां, यह चीज का मेरा दुकान है।)\n[29s] AGENT: You have an almirah shop?   (अलमीरा का दुकान है आपका?)\n[30s] CUSTOMER: Yes sir, not for this thing, I have all its parts. Like lock, door handle, mirror, everything. So I have everything except the sheet, paint, everything is available. So customers are saying to also provide the sheet, that's why I inquired today.   (हां सर, यह चीज के नहीं, मुझे इसके मेरे पास हर पार्ट्स मिलता है। समझ लो लॉक, डोर हैंडल, मिरर, सब। तो हर चीज मिलता है बिना शीट के सिवाय, पेंट, हर चीज मिलती है। तो कस्टमर कह रहे हैं कि शीट भी एक करो, तो मैं इसलिए इंक्वायर किया था आज।)\n[40s] AGENT: Okay okay.   (ओके ओके।)\n[41s] CUSTOMER: Yes.   (जी।)\n[41s] AGENT: So how, how much quantity do you need in steel, CR sheet?   (सो हाउ, हाउ मच क्वांटिटी डू यू नीड इन स्टील, सीआर शीट?)\n[46s] CUSTOMER: Sir, I will start, understand that I will need around eighty to a hundred tons of material per month, sir.   (सर मैं शुरू करूंगा, समझो ना मुझे एक अस्सी सौ टन तक का माल चलेगा सर महीने में।)\n[50s] AGENT: Eighty to a hundred tons?   (अस्सी से सौ टन?)\n[51s] CUSTOMER: A hundred tons.   (सौ टन।)\n[52s] AGENT: This is per month, sir?   (ये पर महीने में सर?)\n[54s] AGENT: Per month. And how much are you thinking of purchasing in a single time?   (पर मंथ। और सिंगल टाइम में आप कितना परचेसिंग करने की सोच रहे हो?)\n[56s] CUSTOMER: In a single time, sir, I will take around, say, forty to fifty tons, sir.   (सिंगल टाइम में सर मैं ऐसे ही समझो एक चालीस पचास टन तक का तो लूंगा सर।)\n[59s] AGENT: And what is your thickness in this? Point three five?   (और इसमें थिकनेस क्या है आपकी? पॉइंट थ्री फाइव?)\n[61s] CUSTOMER: Yes, point three five and this is just one, sir, point three five is the most popular. There are three or four more, I will update that later, sir, about which one is exactly needed.   (हां, पॉइंट थ्री फाइव और बस यह एक है सर जो पॉइंट थ्री फाइव सबसे ज्यादा चलता है। और भी एक तीन चार हैं, वो मैं बाद में अपडेट करूंगा सर, वो एक्जेक्टली कौनसा चाहिए बोलके।)\n[67s] AGENT: So by when are you planning this? By when are you planning to take it?   (तो ये कब तक आप प्लान कर रहे हो? कब तक लेने का प्लान कर रहे हो आप?)\n[70s] CUSTOMER: Sir, I... sir, I have a payment... a payment is coming in one, two, two and a half, three months. As soon as that happens, I will start immediately, sir.   (सर मैं, सर मुझे एक पेमेंट, एक दो, ढाई, तीन महीने के अंदर एक पेमेंट हो रहा है। वो होने से ही मैं तुरंत स्टार्ट कर दूंगा सर।)\n[75s] AGENT: Two and a half to three months, right?   (ढाई तीन महीना ना?)\n[76s] CUSTOMER: Yes, yes.   (हां हां।)\n[77s] AGENT: So you do one thing.   (तो आप एक काम करो)\n[78s] CUSTOMER: No, I will order the material now itself. I will start right now.   (नहीं, अभी माल तो अभी मंगवा लूंगा। अभी स्टार्ट अभी करूंगा।)\n[80s] AGENT: Okay.   (ओके।)\n[81s] CUSTOMER: Yes, I will start with twenty to thirty tons now. In two and a half to three months, the big, big ones   (हां, बीस तीस टन से अभी स्टार्ट कर दूंगा। ढाई तीन महीने में जो है, बड़ी बड़ी जो है)\n[85s] AGENT: Hmm, tell me.   (हम्म, बोलो ना।)\n[85s] CUSTOMER: I take the bulk material.   (मोटा मोटा माल ले लेता हूं।)\n[87s] AGENT: I see.   (अच्छा।)\n[89s] CUSTOMER: Yes.   (जी।)\n[89s] AGENT: So for how many tons should I inquire about the price for you, which you will be able to purchase?   (तो अभी कितने टन के लिए आपकी प्राइस इंक्वायरी करूं मैं जो आप परचेस कर पाओगे?)\n[92s] CUSTOMER: For now, just tell me for twenty tons, sir.   (अभी एक बीस टन के लिए जस्ट बताओ सर।)\n[94s] AGENT: Do you want it with pallet or without pallet?   (विद पैलेट चाहिए या विदाउट पैलेट चाहिए?)\n[96s] CUSTOMER: Yes sir?   (जी सर?)\n[96s] AGENT: Do you want it with pallet or without pallet?   (विद पैलेट चाहिए या विदाउट पैलेट?)\n[98s] CUSTOMER: With pallet means, sir? I didn't understand that.   (विद पैलेट मतलब सर? वो समझ में नहीं आया।)\n[100s] AGENT: With pallet means, do you want it with protection, or just cut the sheet and put it like that, do you want it that way?   (विद पैलेट यानी कि प्रोटेक्टिंग के साथ चाहिए या सिर्फ शीट काट के ऐसी डाल देते हैं, वैसे चाहिए?)\n[104s] CUSTOMER: Tell me both, sir.   (दोनों बताओ सर।)\n[105s] AGENT: I should tell you both?   (दोनों बताऊं?)\n[106s] CUSTOMER: Hmm.   (हम्म।)\n[107s] AGENT: And where do you need the delivery?   (और डिलीवरी कहां पे चाहिए आपको?)\n[108s] CUSTOMER: Bangalore, sir.   (बैंगलोर सर।)\n[109s] AGENT: Bangalore. Okay, I will share the pricing with you in an hour and call you, okay?   (बैंगलोर। ठीक है, मैं आपको एक घंटे में प्राइसिंग शेयर करके कॉल करता हूं, ठीक है?)\n[112s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[113s] AGENT: After that, we'll discuss, okay sir?   (उसके बाद डिस्कस करते हैं, ठीक है सर?)\n[115s] CUSTOMER: Okay, okay.   (ओके ओके।)\n[115s] AGENT: Okay.   (ओके।)\n[117s] CUSTOMER: Okay sir.   (ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 61,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "61 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 9.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Good job gathering the core requirements. To improve, try to ask more discovery questions about their current suppliers and payment expectations to better position our offer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer is a trader in Bangalore who sells parts for steel almirahs and is now looking to stock CR sheets due to customer demand. He requested a price for an initial 20 MT of 0.35mm CR, with a potential future requirement of 80-100 MT per month. The agent gathered the requirements and committed to calling back with a price within one hour.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, we have received your requirement of CR.\", \"comment\": \"Agent correctly acknowledged the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"requirement of CR... thickness what is your thickness in this? Point three five?... for how many tons should I inquire about the price for you... where do you need the delivery?... by when are you planning this?\", \"comment\": \"Agent successfully revalidated all five key fields: product, thickness, quantity, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"You have an almirah shop?... Eighty to a hundred tons? This is per month, sir?\", \"comment\": \"Agent confirmed the end use and monthly tonnage, but did not ask about current brands, share of wallet, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will share the pricing with you in an hour and call you, okay?\", \"comment\": \"Agent did not have a price on hand but committed to a clear timeline for providing one.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent remained focused on the customer's stated need for CR sheets and did not pitch irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Good job gathering the core requirements. To improve, try to ask more discovery questions about their current suppliers and payment expectations to better position our offer.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"specs_may_change\", \"state\": \"raised\", \"evidence\": \"There are three or four more, I will update that later, sir, about which one is exactly needed.\", \"response\": \"\"}], \"call_summary\": \"The customer is a trader in Bangalore who sells parts for steel almirahs and is now looking to stock CR sheets due to customer demand. He requested a price for an initial 20 MT of 0.35mm CR, with a potential future requirement of 80-100 MT per month. The agent gathered the requirements and committed to calling back with a price within one hour.\"}",
  "error": null,
  "latency_ms": 42814,
  "input_tokens": 4648,
  "output_tokens": 794,
  "created_at": "2026-09-03 09:22:43",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.418,
  "agent_talk_sec": 40.8,
  "customer_talk_sec": 56.7,
  "dead_air_sec": 133.5,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 329.4,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 31,
  "discovery_qs": 20,
  "words_agent": 224,
  "words_customer": 295,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583798172",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.38,
      "end_s": 0.83,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178583798172",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.31,
      "end_s": 1.73,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178583798172",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.7,
      "end_s": 3.1,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178583798172",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.36,
      "end_s": 3.72,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178583798172",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.4,
      "end_s": 4.9,
      "text_en": "Yes sir.",
      "text_native": "येस सर"
    },
    {
      "ucid": "21112178583798172",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 5.8,
      "text_en": "K S Enterprise?",
      "text_native": "के एस एंटरप्राइज?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.4,
      "text_en": "Yes, yes.",
      "text_native": "जी जी"
    },
    {
      "ucid": "21112178583798172",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 9.1,
      "text_en": "Yes, hello sir. This is Vinod Gautam speaking from JSW One.",
      "text_native": "जी नमस्कार सर, मैं विनोद गौतम बात कर रहा हूं जेएसडब्ल्यू वन से।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.7,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 9,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 12.0,
      "text_en": "Yes sir, we have received your requirement of CR.",
      "text_native": "जी सर, वी हैव रिसीव्ड योर रिक्वायरमेंट ऑफ सीआर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.4,
      "end_s": 12.8,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 11,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 20.0,
      "text_en": "Sir, actually, let me tell you, I didn't use to keep CR sheets until now. I keep other products in my old way. I am getting demand directly from customers, so I have to keep CR sheets as well.",
      "text_native": "सर एक्चुअली मैं बता देता हूं, मैं अब तक सीआर शीट्स नहीं रखता था। मेरे जो पुराने तरीके दूसरे प्रोडक्ट्स रखता हूं। मुझे कस्टमर से सामने से डिमांड आ रही है, तो मुझे सीआर शीट्स रखना भी है।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 22.2,
      "text_en": "You have to keep it now. Is your main work trading?",
      "text_native": "अभी रखना है। आपका ट्रेडिंग का काम है मेन?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 22.9,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 24.2,
      "text_en": "For trading.",
      "text_native": "ट्रेडिंग के लिए"
    },
    {
      "ucid": "21112178583798172",
      "idx": 15,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 26.8,
      "text_en": "Almirah, do you know almirah, sir? The almirah, the cupboard that is made of steel.",
      "text_native": "अलमीरा, अलमीरा पता है सर? अलमीरा जो अलमारी बनती है स्टील की।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 16,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 27.2,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 29.0,
      "text_en": "Yes, I have a shop for this thing.",
      "text_native": "हां, यह चीज का मेरा दुकान है।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 18,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 30.2,
      "text_en": "You have an almirah shop?",
      "text_native": "अलमीरा का दुकान है आपका?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 39.4,
      "text_en": "Yes sir, not for this thing, I have all its parts. Like lock, door handle, mirror, everything. So I have everything except the sheet, paint, everything is available. So customers are saying to also provide the sheet, that's why I inquired today.",
      "text_native": "हां सर, यह चीज के नहीं, मुझे इसके मेरे पास हर पार्ट्स मिलता है। समझ लो लॉक, डोर हैंडल, मिरर, सब। तो हर चीज मिलता है बिना शीट के सिवाय, पेंट, हर चीज मिलती है। तो कस्टमर कह रहे हैं कि शीट भी एक करो, तो मैं इसलिए इंक्वायर किया था आज।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 20,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.5,
      "text_en": "Okay okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 21,
      "speaker": "customer",
      "start_s": 40.9,
      "end_s": 41.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 22,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 44.8,
      "text_en": "So how, how much quantity do you need in steel, CR sheet?",
      "text_native": "सो हाउ, हाउ मच क्वांटिटी डू यू नीड इन स्टील, सीआर शीट?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 23,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 49.4,
      "text_en": "Sir, I will start, understand that I will need around eighty to a hundred tons of material per month, sir.",
      "text_native": "सर मैं शुरू करूंगा, समझो ना मुझे एक अस्सी सौ टन तक का माल चलेगा सर महीने में।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 24,
      "speaker": "agent",
      "start_s": 49.7,
      "end_s": 50.6,
      "text_en": "Eighty to a hundred tons?",
      "text_native": "अस्सी से सौ टन?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 51.4,
      "text_en": "A hundred tons.",
      "text_native": "सौ टन।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.2,
      "end_s": 53.0,
      "text_en": "This is per month, sir?",
      "text_native": "ये पर महीने में सर?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 27,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 55.4,
      "text_en": "Per month. And how much are you thinking of purchasing in a single time?",
      "text_native": "पर मंथ। और सिंगल टाइम में आप कितना परचेसिंग करने की सोच रहे हो?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 28,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 58.6,
      "text_en": "In a single time, sir, I will take around, say, forty to fifty tons, sir.",
      "text_native": "सिंगल टाइम में सर मैं ऐसे ही समझो एक चालीस पचास टन तक का तो लूंगा सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 29,
      "speaker": "agent",
      "start_s": 58.8,
      "end_s": 60.4,
      "text_en": "And what is your thickness in this? Point three five?",
      "text_native": "और इसमें थिकनेस क्या है आपकी? पॉइंट थ्री फाइव?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 66.8,
      "text_en": "Yes, point three five and this is just one, sir, point three five is the most popular. There are three or four more, I will update that later, sir, about which one is exactly needed.",
      "text_native": "हां, पॉइंट थ्री फाइव और बस यह एक है सर जो पॉइंट थ्री फाइव सबसे ज्यादा चलता है। और भी एक तीन चार हैं, वो मैं बाद में अपडेट करूंगा सर, वो एक्जेक्टली कौनसा चाहिए बोलके।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 31,
      "speaker": "agent",
      "start_s": 67.4,
      "end_s": 69.4,
      "text_en": "So by when are you planning this? By when are you planning to take it?",
      "text_native": "तो ये कब तक आप प्लान कर रहे हो? कब तक लेने का प्लान कर रहे हो आप?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 32,
      "speaker": "customer",
      "start_s": 69.6,
      "end_s": 75.0,
      "text_en": "Sir, I... sir, I have a payment... a payment is coming in one, two, two and a half, three months. As soon as that happens, I will start immediately, sir.",
      "text_native": "सर मैं, सर मुझे एक पेमेंट, एक दो, ढाई, तीन महीने के अंदर एक पेमेंट हो रहा है। वो होने से ही मैं तुरंत स्टार्ट कर दूंगा सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 33,
      "speaker": "agent",
      "start_s": 75.2,
      "end_s": 76.2,
      "text_en": "Two and a half to three months, right?",
      "text_native": "ढाई तीन महीना ना?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 34,
      "speaker": "customer",
      "start_s": 76.5,
      "end_s": 76.9,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 35,
      "speaker": "agent",
      "start_s": 77.2,
      "end_s": 77.9,
      "text_en": "So you do one thing.",
      "text_native": "तो आप एक काम करो"
    },
    {
      "ucid": "21112178583798172",
      "idx": 36,
      "speaker": "customer",
      "start_s": 78.0,
      "end_s": 79.8,
      "text_en": "No, I will order the material now itself. I will start right now.",
      "text_native": "नहीं, अभी माल तो अभी मंगवा लूंगा। अभी स्टार्ट अभी करूंगा।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 37,
      "speaker": "agent",
      "start_s": 80.2,
      "end_s": 80.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 38,
      "speaker": "customer",
      "start_s": 81.0,
      "end_s": 84.4,
      "text_en": "Yes, I will start with twenty to thirty tons now. In two and a half to three months, the big, big ones",
      "text_native": "हां, बीस तीस टन से अभी स्टार्ट कर दूंगा। ढाई तीन महीने में जो है, बड़ी बड़ी जो है"
    },
    {
      "ucid": "21112178583798172",
      "idx": 39,
      "speaker": "agent",
      "start_s": 84.9,
      "end_s": 85.4,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म, बोलो ना।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 40,
      "speaker": "customer",
      "start_s": 85.4,
      "end_s": 86.8,
      "text_en": "I take the bulk material.",
      "text_native": "मोटा मोटा माल ले लेता हूं।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 41,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 88.8,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 42,
      "speaker": "customer",
      "start_s": 88.8,
      "end_s": 89.0,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 43,
      "speaker": "agent",
      "start_s": 89.4,
      "end_s": 91.6,
      "text_en": "So for how many tons should I inquire about the price for you, which you will be able to purchase?",
      "text_native": "तो अभी कितने टन के लिए आपकी प्राइस इंक्वायरी करूं मैं जो आप परचेस कर पाओगे?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 44,
      "speaker": "customer",
      "start_s": 91.8,
      "end_s": 93.4,
      "text_en": "For now, just tell me for twenty tons, sir.",
      "text_native": "अभी एक बीस टन के लिए जस्ट बताओ सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 45,
      "speaker": "agent",
      "start_s": 93.6,
      "end_s": 95.0,
      "text_en": "Do you want it with pallet or without pallet?",
      "text_native": "विद पैलेट चाहिए या विदाउट पैलेट चाहिए?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 46,
      "speaker": "customer",
      "start_s": 95.6,
      "end_s": 96.0,
      "text_en": "Yes sir?",
      "text_native": "जी सर?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 47,
      "speaker": "agent",
      "start_s": 96.4,
      "end_s": 97.6,
      "text_en": "Do you want it with pallet or without pallet?",
      "text_native": "विद पैलेट चाहिए या विदाउट पैलेट?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 48,
      "speaker": "customer",
      "start_s": 98.2,
      "end_s": 99.8,
      "text_en": "With pallet means, sir? I didn't understand that.",
      "text_native": "विद पैलेट मतलब सर? वो समझ में नहीं आया।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 49,
      "speaker": "agent",
      "start_s": 100.0,
      "end_s": 103.4,
      "text_en": "With pallet means, do you want it with protection, or just cut the sheet and put it like that, do you want it that way?",
      "text_native": "विद पैलेट यानी कि प्रोटेक्टिंग के साथ चाहिए या सिर्फ शीट काट के ऐसी डाल देते हैं, वैसे चाहिए?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 50,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 104.6,
      "text_en": "Tell me both, sir.",
      "text_native": "दोनों बताओ सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 51,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 105.8,
      "text_en": "I should tell you both?",
      "text_native": "दोनों बताऊं?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 52,
      "speaker": "customer",
      "start_s": 106.2,
      "end_s": 106.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 53,
      "speaker": "agent",
      "start_s": 106.8,
      "end_s": 108.0,
      "text_en": "And where do you need the delivery?",
      "text_native": "और डिलीवरी कहां पे चाहिए आपको?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 54,
      "speaker": "customer",
      "start_s": 108.2,
      "end_s": 109.0,
      "text_en": "Bangalore, sir.",
      "text_native": "बैंगलोर सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 55,
      "speaker": "agent",
      "start_s": 109.4,
      "end_s": 112.2,
      "text_en": "Bangalore. Okay, I will share the pricing with you in an hour and call you, okay?",
      "text_native": "बैंगलोर। ठीक है, मैं आपको एक घंटे में प्राइसिंग शेयर करके कॉल करता हूं, ठीक है?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 56,
      "speaker": "customer",
      "start_s": 112.4,
      "end_s": 113.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 57,
      "speaker": "agent",
      "start_s": 113.2,
      "end_s": 114.6,
      "text_en": "After that, we'll discuss, okay sir?",
      "text_native": "उसके बाद डिस्कस करते हैं, ठीक है सर?"
    },
    {
      "ucid": "21112178583798172",
      "idx": 58,
      "speaker": "customer",
      "start_s": 114.6,
      "end_s": 115.2,
      "text_en": "Okay, okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 59,
      "speaker": "agent",
      "start_s": 115.4,
      "end_s": 116.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178583798172",
      "idx": 60,
      "speaker": "customer",
      "start_s": 117.0,
      "end_s": 117.6,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178583798172",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, we have received your requirement of CR.",
      "comment": "Agent correctly acknowledged the customer's platform submission at the start of the call."
    },
    {
      "ucid": "21112178583798172",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "requirement of CR... thickness what is your thickness in this? Point three five?... for how many tons should I inquire about the price for you... where do you need the delivery?... by when are you planning this?",
      "comment": "Agent successfully revalidated all five key fields: product, thickness, quantity, location, and timeline."
    },
    {
      "ucid": "21112178583798172",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "You have an almirah shop?... Eighty to a hundred tons? This is per month, sir?",
      "comment": "Agent confirmed the end use and monthly tonnage, but did not ask about current brands, share of wallet, or payment terms."
    },
    {
      "ucid": "21112178583798172",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will share the pricing with you in an hour and call you, okay?",
      "comment": "Agent did not have a price on hand but committed to a clear timeline for providing one."
    },
    {
      "ucid": "21112178583798172",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent remained focused on the customer's stated need for CR sheets and did not pitch irrelevant products."
    }
  ],
  "objections": [
    {
      "ucid": "21112178583798172",
      "obj_type": "specs_may_change",
      "state": "raised",
      "evidence": "There are three or four more, I will update that later, sir, about which one is exactly needed.",
      "response": ""
    }
  ],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}