21112178583655311 · Call

Call 21112178583655311 2026-08-04 · Abdul Ansari · 0:58

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 9 turns, clean transcript (0% inaudible)	Hindi	9	supply_led (campaign_name:medium)

Audio: clear: Slight background noise is present but does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

customer wanted it after ten days; we committed to no date

4 · Sentiment

the CUSTOMER

0.09

confidence high · +1/−0 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified themself but did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a hook or reason for the call, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked after the customer stated they had no immediate requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent opened the call by asking for a requirement in HR/CR. The customer stated they would have a need in approximately ten days. The agent concluded the call by asking the customer to reach out when ready, without scheduling a specific follow-up.

Coaching

When a customer gives you a specific timeline like 'in ten days', you must secure a firm callback date instead of leaving it open for them to contact you.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	The agent identified themself but did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	The agent did not provide a hook or reason for the call, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked after the customer stated they had no immediate requirement.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched as no discovery was conducted.
SL5 Qualify	2	fail	–	The agent asked if a requirement exists but did not attempt to capture any details for the future need.
SL6 Closure with next step	1	fail	–	The agent did not set a specific callback date, leaving it to the customer to re-initiate contact.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.624	7.8s	4.7s	45.5s	2.5s	246.2	0	5	4	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.8s

Hello.

agent

2.9s

Hello.

agent

3.7s

Greetings sir, Abdul speaking from JSW.

नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।

customer

6.4s

Yes sir.

हां सर।

agent

7.2s

Do you have any requirement, sir, in steel, in HRCR?

कुछ रिक्वायरमेंट है क्या सर स्टील में, HRCR में?

customer

10.1s

Not right now my brother, the requirement will be after ten days.

अभी तो नहीं है मेरे भाई, दस दिन बाद होगी रिक्वायरमेंट।

agent

13.5s

Okay sir, whenever there is a requirement, let me know, okay?

ठीक है सर, जब भी रिक्वायरमेंट हो तो बताइए, ठीक है?

customer

15.8s

Okay sir.

agent

16.7s

Okay sir, thank you.