{
  "ucid": "21112178583655311",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:12:33",
  "end_time": "1899-12-30 15:13:31",
  "duration_sec": 58,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2255e71f8d1d40363e4872c21384344b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 105,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583655311__DIA2255e71f8d1d40363e4872c21384344b.mp3",
  "audio_bytes": 85320,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 28.44,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] AGENT: Greetings sir, Abdul speaking from JSW.   (नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।)\n[6s] CUSTOMER: Yes sir.   (हां सर।)\n[7s] AGENT: Do you have any requirement, sir, in steel, in HRCR?   (कुछ रिक्वायरमेंट है क्या सर स्टील में, HRCR में?)\n[10s] CUSTOMER: Not right now my brother, the requirement will be after ten days.   (अभी तो नहीं है मेरे भाई, दस दिन बाद होगी रिक्वायरमेंट।)\n[14s] AGENT: Okay sir, whenever there is a requirement, let me know, okay?   (ठीक है सर, जब भी रिक्वायरमेंट हो तो बताइए, ठीक है?)\n[16s] CUSTOMER: Okay sir.\n[17s] AGENT: Okay sir, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Slight background noise is present but does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer gives you a specific timeline like 'in ten days', you must secure a firm callback date instead of leaving it open for them to contact you.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "after ten days",
  "agent_committed_date": null,
  "call_summary": "The agent opened the call by asking for a requirement in HR/CR. The customer stated they would have a need in approximately ten days. The agent concluded the call by asking the customer to reach out when ready, without scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook or reason for the call, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no immediate requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked if a requirement exists but did not attempt to capture any details for the future need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not set a specific callback date, leaving it to the customer to re-initiate contact.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a specific timeline like 'in ten days', you must secure a firm callback date instead of leaving it open for them to contact you.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"after ten days\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call by asking for a requirement in HR/CR. The customer stated they would have a need in approximately ten days. The agent concluded the call by asking the customer to reach out when ready, without scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 27890,
  "input_tokens": 2743,
  "output_tokens": 662,
  "created_at": "2026-09-25 10:50:15",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.624,
  "agent_talk_sec": 7.8,
  "customer_talk_sec": 4.7,
  "dead_air_sec": 45.5,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 246.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 32,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583655311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.38,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583655311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 3.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583655311",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.73,
      "end_s": 5.8,
      "text_en": "Greetings sir, Abdul speaking from JSW.",
      "text_native": "नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178583655311",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.43,
      "end_s": 6.94,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178583655311",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.24,
      "end_s": 9.5,
      "text_en": "Do you have any requirement, sir, in steel, in HRCR?",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर स्टील में, HRCR में?"
    },
    {
      "ucid": "21112178583655311",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 13.2,
      "text_en": "Not right now my brother, the requirement will be after ten days.",
      "text_native": "अभी तो नहीं है मेरे भाई, दस दिन बाद होगी रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178583655311",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.54,
      "end_s": 15.54,
      "text_en": "Okay sir, whenever there is a requirement, let me know, okay?",
      "text_native": "ठीक है सर, जब भी रिक्वायरमेंट हो तो बताइए, ठीक है?"
    },
    {
      "ucid": "21112178583655311",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.34,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178583655311",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.8,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583655311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself but did not ask for permission to speak."
    },
    {
      "ucid": "21112178583655311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or reason for the call, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178583655311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no immediate requirement."
    },
    {
      "ucid": "21112178583655311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178583655311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked if a requirement exists but did not attempt to capture any details for the future need."
    },
    {
      "ucid": "21112178583655311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not set a specific callback date, leaving it to the customer to re-initiate contact."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}