{
  "ucid": "21112178583535721",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 14:52:37",
  "end_time": "1899-12-30 14:53:26",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3d32fb8630f887771d44762defd58d71.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 84,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583535721__DIA3d32fb8630f887771d44762defd58d71.mp3",
  "audio_bytes": 91800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 30.6,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (హలో)\n[6s] AGENT: Hello   (హలో)\n[7s] CUSTOMER: Yes\n[8s] AGENT: Hello, uh from Power Private Limited at the end, sir?   (హలో, ఆ లాస్ట్ లో పవర్ ప్రైవేట్ లిమిటెడ్ నుంచి సార్?)\n[10s] CUSTOMER: Hmm   (హ్మ్)\n[11s] CUSTOMER: Tell me?   (చెప్పండి?)\n[12s] AGENT: My name is Varun JS... My name is Varun, I'm speaking from JSW, sir.   (నా పేరు వరుణ్ జేఎస్... నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను సార్.)\n[16s] CUSTOMER: Tell me.   (చెప్పండి.)\n[17s] AGENT: Sir, you are registered on the JSW One platform. So I called for a follow-up, sir. To see if there are any steel requirements as of today.   (సార్ మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు. సో ఒక ఫాలో అప్ కి అని కాల్ చేశాను సార్. యాస్ ఆఫ్ టుడే ఏమైనా స్టీల్ రిక్వైర్మెంట్స్ ఉంటాయని.)\n[23s] CUSTOMER: No, sir. No, sir.   (లేదండి, లేదండి.)\n[25s] AGENT: Okay. No issue.",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's line, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific follow-up call for when they might have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer registered on the JSW One platform. After a brief introduction, the agent asked directly for any current steel requirements. The customer replied that they had none, and the call was concluded without any discovery or scheduling of a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"My name is Varun, I'm speaking from JSW, sir.\", \"comment\": \"The agent introduced himself and JSW but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent went straight to asking for a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the customer stated no requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"To see if there are any steel requirements as of today.\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. No issue.\", \"comment\": \"The call was ended without establishing a specific next step, such as a future callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific follow-up call for when they might have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer registered on the JSW One platform. After a brief introduction, the agent asked directly for any current steel requirements. The customer replied that they had none, and the call was concluded without any discovery or scheduling of a next step.\"}",
  "error": null,
  "latency_ms": 25704,
  "input_tokens": 2879,
  "output_tokens": 686,
  "created_at": "2026-09-25 10:48:46",
  "sentiment": "neutral",
  "sentiment_score": 0.02,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.815,
  "agent_talk_sec": 14.1,
  "customer_talk_sec": 3.2,
  "dead_air_sec": 31.7,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 238.3,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 56,
  "words_customer": 11,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178583535721",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.83,
      "end_s": 5.28,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178583535721",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.73,
      "end_s": 6.13,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178583535721",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.73,
      "end_s": 7.03,
      "text_en": "Yes",
      "text_native": "Yes"
    },
    {
      "ucid": "21112178583535721",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.58,
      "end_s": 10.0,
      "text_en": "Hello, uh from Power Private Limited at the end, sir?",
      "text_native": "హలో, ఆ లాస్ట్ లో పవర్ ప్రైవేట్ లిమిటెడ్ నుంచి సార్?"
    },
    {
      "ucid": "21112178583535721",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 10.8,
      "text_en": "Hmm",
      "text_native": "హ్మ్"
    },
    {
      "ucid": "21112178583535721",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 11.6,
      "text_en": "Tell me?",
      "text_native": "చెప్పండి?"
    },
    {
      "ucid": "21112178583535721",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 15.2,
      "text_en": "My name is Varun JS... My name is Varun, I'm speaking from JSW, sir.",
      "text_native": "నా పేరు వరుణ్ జేఎస్... నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను సార్."
    },
    {
      "ucid": "21112178583535721",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.4,
      "text_en": "Tell me.",
      "text_native": "చెప్పండి."
    },
    {
      "ucid": "21112178583535721",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 22.8,
      "text_en": "Sir, you are registered on the JSW One platform. So I called for a follow-up, sir. To see if there are any steel requirements as of today.",
      "text_native": "సార్ మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు. సో ఒక ఫాలో అప్ కి అని కాల్ చేశాను సార్. యాస్ ఆఫ్ టుడే ఏమైనా స్టీల్ రిక్వైర్మెంట్స్ ఉంటాయని."
    },
    {
      "ucid": "21112178583535721",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 24.2,
      "text_en": "No, sir. No, sir.",
      "text_native": "లేదండి, లేదండి."
    },
    {
      "ucid": "21112178583535721",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.4,
      "end_s": 27.5,
      "text_en": "Okay. No issue.",
      "text_native": "Okay. No issue."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583535721",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "My name is Varun, I'm speaking from JSW, sir.",
      "comment": "The agent introduced himself and JSW but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178583535721",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to qualification."
    },
    {
      "ucid": "21112178583535721",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent went straight to asking for a requirement."
    },
    {
      "ucid": "21112178583535721",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the customer stated no requirement."
    },
    {
      "ucid": "21112178583535721",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "To see if there are any steel requirements as of today.",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178583535721",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. No issue.",
      "comment": "The call was ended without establishing a specific next step, such as a future callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}