Call 21112178583512041 2026-08-04 · Aditya Pandey · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side, but transcription is reliable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company, but when the customer declined to speak, he did not attempt to ask for a better time to call back.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook; the customer shut down the call before one could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no requirement and ended the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer immediately stated they have no current requirement and effectively ended the conversation. The agent did not attempt any discovery or schedule a future follow-up.
Coaching
When a customer immediately says they have no requirement, don't just end the call. Ask for a better time to call back to keep the lead warm.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh, hello sir, I am Aditya Pandey calling from JSW One. The agent introduced himself and the company, but when the customer declined to speak, he did not attempt to ask for a better time to call back. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook; the customer shut down the call before one could be attempted. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no requirement and ended the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: No no, I don't have any requirement right now. The customer proactively stated no requirement, but the agent did not ask any qualifying questions to understand future needs. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay. The agent accepted the customer's brush-off and did not propose or commit to any next step, such as a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 7.5s | 3.6s | 28.9s | 2.8s | 272.0 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.9s
Hello Omkar ji?
हॅलो ओंकार जी?
customer
3.0s
Speak.
बोलिए।
agent
3.8s
Uh, hello sir, I am Aditya Pandey calling from JSW One.
अ नमस्कार सर, मैं आदित्य पांडे JSW One से बोल रहा हूं।
customer
6.3s
From where?
कहां से?
agent
7.0s
I'm calling from JSW One.
JSW One से बोल रहा हूं।
customer
8.2s
From JSW One?
JSW One से?
agent
9.0s
One, yes. Sir, I guess you had spoken to us last month as well.
One, हां। सर I guess last month भी आपने हमसे बात किया था।
customer
12.0s
No no, I don't have any requirement right now.
नहीं नहीं, अभी कुछ requirement नहीं है अभी।
agent
13.9s
Okay.
अच्छा।