{
  "ucid": "21112178583512041",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 14:48:40",
  "end_time": "1899-12-30 14:49:20",
  "duration_sec": 40,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAce14d7806af1443905a2087ed0f17177.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 59,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583512041__DIAce14d7806af1443905a2087ed0f17177.mp3",
  "audio_bytes": 70848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 23.616,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello Omkar ji?   (हॅलो ओंकार जी?)\n[3s] CUSTOMER: Speak.   (बोलिए।)\n[4s] AGENT: Uh, hello sir, I am Aditya Pandey calling from JSW One.   (अ नमस्कार सर, मैं आदित्य पांडे JSW One से बोल रहा हूं।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[7s] AGENT: I'm calling from JSW One.   (JSW One से बोल रहा हूं।)\n[8s] CUSTOMER: From JSW One?   (JSW One से?)\n[9s] AGENT: One, yes. Sir, I guess you had spoken to us last month as well.   (One, हां। सर I guess last month भी आपने हमसे बात किया था।)\n[12s] CUSTOMER: No no, I don't have any requirement right now.   (नहीं नहीं, अभी कुछ requirement नहीं है अभी।)\n[14s] AGENT: Okay.   (अच्छा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the agent's side, but transcription is reliable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately says they have no requirement, don't just end the call. Ask for a better time to call back to keep the lead warm.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer immediately stated they have no current requirement and effectively ended the conversation. The agent did not attempt any discovery or schedule a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh, hello sir, I am Aditya Pandey calling from JSW One.\", \"comment\": \"The agent introduced himself and the company, but when the customer declined to speak, he did not attempt to ask for a better time to call back.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook; the customer shut down the call before one could be attempted.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated they had no requirement and ended the call.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: No no, I don't have any requirement right now.\", \"comment\": \"The customer proactively stated no requirement, but the agent did not ask any qualifying questions to understand future needs.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay.\", \"comment\": \"The agent accepted the customer's brush-off and did not propose or commit to any next step, such as a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says they have no requirement, don't just end the call. Ask for a better time to call back to keep the lead warm.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer immediately stated they have no current requirement and effectively ended the conversation. The agent did not attempt any discovery or schedule a future follow-up.\"}",
  "error": null,
  "latency_ms": 23670,
  "input_tokens": 2785,
  "output_tokens": 708,
  "created_at": "2026-09-25 10:46:59",
  "sentiment": "negative",
  "sentiment_score": -0.46,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 3,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.676,
  "agent_talk_sec": 7.5,
  "customer_talk_sec": 3.6,
  "dead_air_sec": 28.9,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 272.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 34,
  "words_customer": 16,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583512041",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.03,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178583512041",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.86,
      "end_s": 2.81,
      "text_en": "Hello Omkar ji?",
      "text_native": "हॅलो ओंकार जी?"
    },
    {
      "ucid": "21112178583512041",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.05,
      "end_s": 3.43,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178583512041",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.21,
      "text_en": "Uh, hello sir, I am Aditya Pandey calling from JSW One.",
      "text_native": "अ नमस्कार सर, मैं आदित्य पांडे JSW One से बोल रहा हूं।"
    },
    {
      "ucid": "21112178583512041",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.33,
      "end_s": 6.8,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178583512041",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.03,
      "end_s": 8.0,
      "text_en": "I'm calling from JSW One.",
      "text_native": "JSW One से बोल रहा हूं।"
    },
    {
      "ucid": "21112178583512041",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.24,
      "end_s": 8.91,
      "text_en": "From JSW One?",
      "text_native": "JSW One से?"
    },
    {
      "ucid": "21112178583512041",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.81,
      "text_en": "One, yes. Sir, I guess you had spoken to us last month as well.",
      "text_native": "One, हां। सर I guess last month भी आपने हमसे बात किया था।"
    },
    {
      "ucid": "21112178583512041",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 13.63,
      "text_en": "No no, I don't have any requirement right now.",
      "text_native": "नहीं नहीं, अभी कुछ requirement नहीं है अभी।"
    },
    {
      "ucid": "21112178583512041",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.86,
      "end_s": 14.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178583512041",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh, hello sir, I am Aditya Pandey calling from JSW One.",
      "comment": "The agent introduced himself and the company, but when the customer declined to speak, he did not attempt to ask for a better time to call back."
    },
    {
      "ucid": "21112178583512041",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a supply or price hook; the customer shut down the call before one could be attempted."
    },
    {
      "ucid": "21112178583512041",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no requirement and ended the call."
    },
    {
      "ucid": "21112178583512041",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178583512041",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: No no, I don't have any requirement right now.",
      "comment": "The customer proactively stated no requirement, but the agent did not ask any qualifying questions to understand future needs."
    },
    {
      "ucid": "21112178583512041",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay.",
      "comment": "The agent accepted the customer's brush-off and did not propose or commit to any next step, such as a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}