Call 21112178583483311 2026-08-04 · Aditya Pandey · 2:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 35 turns, clean transcript (0% inaudible) | Marathi | 35 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.45
confidence high · +20/−2
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening by referencing a past, unfulfilled requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent asked about manufacturing type, end use, and monthly tonnage, but did not ask about current suppliers, JSW share, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs after the discovery phase.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Greetings sir, I am Aditya Panke, calling you from JSW One.
Qualify
you had given a requirement but no work has happened on it yet.
Summary
The agent followed up on a previous inquiry. The customer, an agri-equipment manufacturer, explained they have no current requirement as their plant is undergoing expansion and they lack storage space. The agent gathered basic discovery information and closed by agreeing to share his number for future inquiries.
Coaching
After the customer explained the delay, you could have pitched a relevant USP like 'Okay, when you're ready, remember we offer test certificates with every dispatch to ensure quality' before closing.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Greetings sir, I am Aditya Panke, calling you from JSW One. Agent greeted, introduced himself and JSW One, and used the company name, successfully re-engaging a known contact. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening by referencing a past, unfulfilled requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What is yours, I mean, are you the end user? ... How much is it monthly? Agent asked about manufacturing type, end use, and monthly tonnage, but did not ask about current suppliers, JSW share, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs after the discovery phase. |
| SL5 Qualify | 2 | pass | – | 2.0 | you had given a requirement but no work has happened on it yet. Agent successfully qualified that there is no current requirement by referencing the previous one, which the customer then explained was on hold. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will share my number with you. Is this your WhatsApp number? Agent established a clear, committed next step for the customer to share future requirements via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.29 | 31.6s | 77.3s | 36.1s | 3.9s | 303.8 | 1 | 19 | 16 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.9s
Hello.
हॅलो.
agent
1.7s
Hello sir, am I speaking with Janata Engineering?
हॅलो सर, हा जनता इंजिनिअरिंगमधून बोलताय?
customer
3.6s
Yes, speaking.
हो बोलतोय.
agent
4.4s
Greetings sir, I am Aditya Panke, calling you from JSW One.
नमस्कार साहेब, मी आदित्य पांके, JSW One मधून कॉल करतोय तुम्हाला.
customer
6.7s
From where, from where?
कुठून कुठून?
agent
7.6s
JSW One. I guess last month also you were in conversation with our Abhinav, I guess it was him.
JSW One. I guess तुम्ही last month पण आमच्याशी बोलणं चालू होतं तुमचं अभिनव, I guess तो होता.
customer
11.6s
Oh, yes yes yes, correct.
अच्छा हो हो हो, correct.
agent
12.9s
Yes sir, I am his colleague. I was just asking about that, sir, you had given a requirement but no work has happened on it yet.
हा सर, मी त्याचाच colleague आहे. तेच विचारत होतो सर तुम्ही एक requirement दिली होती पण काही work नाही झालं आता त्यावर.
customer
16.5s
Uh no, actually what happened is our plant's expansion is underway, so there was no space to keep stock there. That's why it got postponed a bit. But it is in my mind. As soon as my inquiry comes, I will call back on this number once.
अ नाही actually काय झालं आमचं plant चं expansion जरा सुरू आहे त्याच्यामुळे तिथे stock ठेवायला जागा नव्हती. म्हणून ते थोडंसं postponed झालं. पण आहे माझ्या डोक्यात ते. जशी माझी inquiry येईल मी या नंबरला call back करेन एकदा.
agent
26.8s
Actually sir, these are our system numbers, but I'll call...
Actually मी साहेब हे काय आमच्या system चे नंबर आहे, पण मी call...
customer
29.0s
Oh okay, it's a system number. Yes, it's fine, then I will upload that inquiry on your platform.
अच्छा अच्छा system चा आहे. हा ठीक आहे चालेल, मग मी ती inquiry upload करून देईन तुमच्या platform वर.
agent
32.0s
No no, I will share my number with you. Is this your WhatsApp number?
नाही नाही मी तुम्हाला माझा नंबर share करून देतो. हे तुमचा WhatsApp चा नंबर आहे?
customer
34.6s
Yes, it's a WhatsApp number.
हो WhatsApp चा आहे.
agent
35.8s
Okay sir. What is yours, I mean, are you the end user?
ठीक आहे साहेब. तुमचं काय म्हणजे, तुम्ही स्वतः use करता का?
customer
38.0s
Yes, we have manufacturing. We have agri equipment manufacturing.
हा manufacturing आहे आमचं. Agri equipment manufacturing आहे आमचं.
agent
40.5s
Agri, you mean in agriculture?
Agri, agriculture मध्ये म्हणजे?
customer
41.5s
Yes, agri equipment. And we also need MS plate.
हो agri equipment. आणि MS plate वर असतं आम्हाला पण.
agent
43.6s
Okay.
agent
44.5s
So you mostly need E250 grade.
तर E250 grade mostly लागतो तुम्हाला.
customer
45.6s
What what is there?
काय काय आहे?
agent
46.3s
Agri E250 grade.
customer
47.8s
Yes, yes, our IS 2062.
हा हो, आपलं IS 2062.
agent
50.0s
Okay sir.
customer
50.5s
E250.
agent
51.0s
Okay sir, do one thing, whenever you have a requirement, you can share it with me on my number.
ठीक आहे सर, एक काम करा, मी तुम्हाला जेव्हा असेल तर तुम्ही मला share करू शकता माझ्या नंबरवर.
customer
54.0s
Fine, do one thing, share your number with me. If I have any inquiry then...
चालेल, एक काम करा, मला नंबर share करून द्या तुमचा. माझी काही असेल inquiry तर...
agent
56.8s
How much is it monthly? One last question.
Monthly किती असतं? एक last question.
customer
58.0s
Uh no, mostly what we do is, we stock it for the season. So as such monthly... no, it's a bit more than that. How it is, we stock for the season. So ours is not on a monthly basis. Because of that, when it's the peak season, we have already stocked it before that.
अ नाही mostly आम्ही काय करतो, आम्ही season साठी stock करत असतो त्याचा. So as such monthly... नाही, त्याहून थोडं जास्तच असतं. कसं आहे, आम्ही season साठी stock करत असतो. तर monthly basis वर नसतं आमचं. त्याच्यामुळे जेव्हा peak season असतो त्याच्या आधी आम्ही stock केलेला असतो आमचा.
agent
61.0s
Okay, season wise.
agent
106.8s
Okay sir, okay.
ठीक आहे साहेब, ठीक आहे.
agent
107.8s
We... okay sir, you... we will start.
आम्ही... ठीक आहे साहेब, तुम्ही... करूया आम्ही start.
customer
110.0s
Fine, okay.
चालेल, ठीक आहे.
agent
111.0s
Thank you.
customer
112.0s
Okay, thank you.