{
  "ucid": "21112178583483311",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 14:43:53",
  "end_time": "1899-12-30 14:46:18",
  "duration_sec": 145,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA93aff17af4d1d94ac74f8c20bff8c345.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 200,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583483311__DIA93aff17af4d1d94ac74f8c20bff8c345.mp3",
  "audio_bytes": 380376,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 126.792,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Hello sir, am I speaking with Janata Engineering?   (हॅलो सर, हा जनता इंजिनिअरिंगमधून बोलताय?)\n[4s] CUSTOMER: Yes, speaking.   (हो बोलतोय.)\n[4s] AGENT: Greetings sir, I am Aditya Panke, calling you from JSW One.   (नमस्कार साहेब, मी आदित्य पांके, JSW One मधून कॉल करतोय तुम्हाला.)\n[7s] CUSTOMER: From where, from where?   (कुठून कुठून?)\n[8s] AGENT: JSW One. I guess last month also you were in conversation with our Abhinav, I guess it was him.   (JSW One. I guess तुम्ही last month पण आमच्याशी बोलणं चालू होतं तुमचं अभिनव, I guess तो होता.)\n[12s] CUSTOMER: Oh, yes yes yes, correct.   (अच्छा हो हो हो, correct.)\n[13s] AGENT: Yes sir, I am his colleague. I was just asking about that, sir, you had given a requirement but no work has happened on it yet.   (हा सर, मी त्याचाच colleague आहे. तेच विचारत होतो सर तुम्ही एक requirement दिली होती पण काही work नाही झालं आता त्यावर.)\n[16s] CUSTOMER: Uh no, actually what happened is our plant's expansion is underway, so there was no space to keep stock there. That's why it got postponed a bit. But it is in my mind. As soon as my inquiry comes, I will call back on this number once.   (अ नाही actually काय झालं आमचं plant चं expansion जरा सुरू आहे त्याच्यामुळे तिथे stock ठेवायला जागा नव्हती. म्हणून ते थोडंसं postponed झालं. पण आहे माझ्या डोक्यात ते. जशी माझी inquiry येईल मी या नंबरला call back करेन एकदा.)\n[27s] AGENT: Actually sir, these are our system numbers, but I'll call...   (Actually मी साहेब हे काय आमच्या system चे नंबर आहे, पण मी call...)\n[29s] CUSTOMER: Oh okay, it's a system number. Yes, it's fine, then I will upload that inquiry on your platform.   (अच्छा अच्छा system चा आहे. हा ठीक आहे चालेल, मग मी ती inquiry upload करून देईन तुमच्या platform वर.)\n[32s] AGENT: No no, I will share my number with you. Is this your WhatsApp number?   (नाही नाही मी तुम्हाला माझा नंबर share करून देतो. हे तुमचा WhatsApp चा नंबर आहे?)\n[35s] CUSTOMER: Yes, it's a WhatsApp number.   (हो WhatsApp चा आहे.)\n[36s] AGENT: Okay sir. What is yours, I mean, are you the end user?   (ठीक आहे साहेब. तुमचं काय म्हणजे, तुम्ही स्वतः use करता का?)\n[38s] CUSTOMER: Yes, we have manufacturing. We have agri equipment manufacturing.   (हा manufacturing आहे आमचं. Agri equipment manufacturing आहे आमचं.)\n[40s] AGENT: Agri, you mean in agriculture?   (Agri, agriculture मध्ये म्हणजे?)\n[42s] CUSTOMER: Yes, agri equipment. And we also need MS plate.   (हो agri equipment. आणि MS plate वर असतं आम्हाला पण.)\n[44s] AGENT: Okay.\n[44s] AGENT: So you mostly need E250 grade.   (तर E250 grade mostly लागतो तुम्हाला.)\n[46s] CUSTOMER: What what is there?   (काय काय आहे?)\n[46s] AGENT: Agri E250 grade.\n[48s] CUSTOMER: Yes, yes, our IS 2062.   (हा हो, आपलं IS 2062.)\n[50s] AGENT: Okay sir.\n[50s] CUSTOMER: E250.\n[51s] AGENT: Okay sir, do one thing, whenever you have a requirement, you can share it with me on my number.   (ठीक आहे सर, एक काम करा, मी तुम्हाला जेव्हा असेल तर तुम्ही मला share करू शकता माझ्या नंबरवर.)\n[54s] CUSTOMER: Fine, do one thing, share your number with me. If I have any inquiry then...   (चालेल, एक काम करा, मला नंबर share करून द्या तुमचा. माझी काही असेल inquiry तर...)\n[57s] AGENT: How much is it monthly? One last question.   (Monthly किती असतं? एक last question.)\n[58s] CUSTOMER: Uh no, mostly what we do is, we stock it for the season. So as such monthly... no, it's a bit more than that. How it is, we stock for the season. So ours is not on a monthly basis. Because of that, when it's the peak season, we have already stocked it before that.   (अ नाही mostly आम्ही काय करतो, आम्ही season साठी stock करत असतो त्याचा. So as such monthly... नाही, त्याहून थोडं जास्तच असतं. कसं आहे, आम्ही season साठी stock करत असतो. तर monthly basis वर नसतं आमचं. त्याच्यामुळे जेव्हा peak season असतो त्याच्या आधी आम्ही stock केलेला असतो आमचा.)\n[61s] AGENT: Okay, season wise.\n[107s] AGENT: Okay sir, okay.   (ठीक आहे साहेब, ठीक आहे.)\n[108s] AGENT: We... okay sir, you... we will start.   (आम्ही... ठीक आहे साहेब, तुम्ही... करूया आम्ही start.)\n[110s] CUSTOMER: Fine, okay.   (चालेल, ठीक आहे.)\n[111s] AGENT: Thank you.\n[112s] CUSTOMER: Okay, thank you.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 35,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "35 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "After the customer explained the delay, you could have pitched a relevant USP like 'Okay, when you're ready, remember we offer test certificates with every dispatch to ensure quality' before closing.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "MS plate, IS 2062 E250",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a previous inquiry. The customer, an agri-equipment manufacturer, explained they have no current requirement as their plant is undergoing expansion and they lack storage space. The agent gathered basic discovery information and closed by agreeing to share his number for future inquiries.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Greetings sir, I am Aditya Panke, calling you from JSW One.\", \"comment\": \"Agent greeted, introduced himself and JSW One, and used the company name, successfully re-engaging a known contact.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening by referencing a past, unfulfilled requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What is yours, I mean, are you the end user? ... How much is it monthly?\", \"comment\": \"Agent asked about manufacturing type, end use, and monthly tonnage, but did not ask about current suppliers, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs after the discovery phase.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"you had given a requirement but no work has happened on it yet.\", \"comment\": \"Agent successfully qualified that there is no current requirement by referencing the previous one, which the customer then explained was on hold.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will share my number with you. Is this your WhatsApp number?\", \"comment\": \"Agent established a clear, committed next step for the customer to share future requirements via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After the customer explained the delay, you could have pitched a relevant USP like 'Okay, when you're ready, remember we offer test certificates with every dispatch to ensure quality' before closing.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"MS plate, IS 2062 E250\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a previous inquiry. The customer, an agri-equipment manufacturer, explained they have no current requirement as their plant is undergoing expansion and they lack storage space. The agent gathered basic discovery information and closed by agreeing to share his number for future inquiries.\"}",
  "error": null,
  "latency_ms": 37359,
  "input_tokens": 3851,
  "output_tokens": 772,
  "created_at": "2026-09-25 10:58:36",
  "sentiment": "positive",
  "sentiment_score": 0.452,
  "sentiment_confidence": "high",
  "pos": 20,
  "neg": 2,
  "lex_hits": 24,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.29,
  "agent_talk_sec": 31.6,
  "customer_talk_sec": 77.3,
  "dead_air_sec": 36.1,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 303.8,
  "interruptions": 1,
  "agent_turns": 19,
  "customer_turns": 16,
  "discovery_qs": 5,
  "words_agent": 160,
  "words_customer": 185,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583483311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.58,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178583483311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 1.31,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178583483311",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 3.5,
      "text_en": "Hello sir, am I speaking with Janata Engineering?",
      "text_native": "हॅलो सर, हा जनता इंजिनिअरिंगमधून बोलताय?"
    },
    {
      "ucid": "21112178583483311",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 4.2,
      "text_en": "Yes, speaking.",
      "text_native": "हो बोलतोय."
    },
    {
      "ucid": "21112178583483311",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.36,
      "end_s": 6.58,
      "text_en": "Greetings sir, I am Aditya Panke, calling you from JSW One.",
      "text_native": "नमस्कार साहेब, मी आदित्य पांके, JSW One मधून कॉल करतोय तुम्हाला."
    },
    {
      "ucid": "21112178583483311",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.65,
      "end_s": 7.5,
      "text_en": "From where, from where?",
      "text_native": "कुठून कुठून?"
    },
    {
      "ucid": "21112178583483311",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 11.5,
      "text_en": "JSW One. I guess last month also you were in conversation with our Abhinav, I guess it was him.",
      "text_native": "JSW One. I guess तुम्ही last month पण आमच्याशी बोलणं चालू होतं तुमचं अभिनव, I guess तो होता."
    },
    {
      "ucid": "21112178583483311",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 12.6,
      "text_en": "Oh, yes yes yes, correct.",
      "text_native": "अच्छा हो हो हो, correct."
    },
    {
      "ucid": "21112178583483311",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 16.5,
      "text_en": "Yes sir, I am his colleague. I was just asking about that, sir, you had given a requirement but no work has happened on it yet.",
      "text_native": "हा सर, मी त्याचाच colleague आहे. तेच विचारत होतो सर तुम्ही एक requirement दिली होती पण काही work नाही झालं आता त्यावर."
    },
    {
      "ucid": "21112178583483311",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 26.5,
      "text_en": "Uh no, actually what happened is our plant's expansion is underway, so there was no space to keep stock there. That's why it got postponed a bit. But it is in my mind. As soon as my inquiry comes, I will call back on this number once.",
      "text_native": "अ नाही actually काय झालं आमचं plant चं expansion जरा सुरू आहे त्याच्यामुळे तिथे stock ठेवायला जागा नव्हती. म्हणून ते थोडंसं postponed झालं. पण आहे माझ्या डोक्यात ते. जशी माझी inquiry येईल मी या नंबरला call back करेन एकदा."
    },
    {
      "ucid": "21112178583483311",
      "idx": 10,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 29.0,
      "text_en": "Actually sir, these are our system numbers, but I'll call...",
      "text_native": "Actually मी साहेब हे काय आमच्या system चे नंबर आहे, पण मी call..."
    },
    {
      "ucid": "21112178583483311",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 32.0,
      "text_en": "Oh okay, it's a system number. Yes, it's fine, then I will upload that inquiry on your platform.",
      "text_native": "अच्छा अच्छा system चा आहे. हा ठीक आहे चालेल, मग मी ती inquiry upload करून देईन तुमच्या platform वर."
    },
    {
      "ucid": "21112178583483311",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 34.5,
      "text_en": "No no, I will share my number with you. Is this your WhatsApp number?",
      "text_native": "नाही नाही मी तुम्हाला माझा नंबर share करून देतो. हे तुमचा WhatsApp चा नंबर आहे?"
    },
    {
      "ucid": "21112178583483311",
      "idx": 13,
      "speaker": "customer",
      "start_s": 34.6,
      "end_s": 35.5,
      "text_en": "Yes, it's a WhatsApp number.",
      "text_native": "हो WhatsApp चा आहे."
    },
    {
      "ucid": "21112178583483311",
      "idx": 14,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 38.0,
      "text_en": "Okay sir. What is yours, I mean, are you the end user?",
      "text_native": "ठीक आहे साहेब. तुमचं काय म्हणजे, तुम्ही स्वतः use करता का?"
    },
    {
      "ucid": "21112178583483311",
      "idx": 15,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 40.5,
      "text_en": "Yes, we have manufacturing. We have agri equipment manufacturing.",
      "text_native": "हा manufacturing आहे आमचं. Agri equipment manufacturing आहे आमचं."
    },
    {
      "ucid": "21112178583483311",
      "idx": 16,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.5,
      "text_en": "Agri, you mean in agriculture?",
      "text_native": "Agri, agriculture मध्ये म्हणजे?"
    },
    {
      "ucid": "21112178583483311",
      "idx": 17,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 43.5,
      "text_en": "Yes, agri equipment. And we also need MS plate.",
      "text_native": "हो agri equipment. आणि MS plate वर असतं आम्हाला पण."
    },
    {
      "ucid": "21112178583483311",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.6,
      "end_s": 44.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178583483311",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.5,
      "text_en": "So you mostly need E250 grade.",
      "text_native": "तर E250 grade mostly लागतो तुम्हाला."
    },
    {
      "ucid": "21112178583483311",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 46.0,
      "text_en": "What what is there?",
      "text_native": "काय काय आहे?"
    },
    {
      "ucid": "21112178583483311",
      "idx": 21,
      "speaker": "agent",
      "start_s": 46.3,
      "end_s": 47.5,
      "text_en": "Agri E250 grade.",
      "text_native": "Agri E250 grade."
    },
    {
      "ucid": "21112178583483311",
      "idx": 22,
      "speaker": "customer",
      "start_s": 47.8,
      "end_s": 50.0,
      "text_en": "Yes, yes, our IS 2062.",
      "text_native": "हा हो, आपलं IS 2062."
    },
    {
      "ucid": "21112178583483311",
      "idx": 23,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 50.5,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178583483311",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.5,
      "end_s": 51.0,
      "text_en": "E250.",
      "text_native": "E250."
    },
    {
      "ucid": "21112178583483311",
      "idx": 25,
      "speaker": "agent",
      "start_s": 51.0,
      "end_s": 54.0,
      "text_en": "Okay sir, do one thing, whenever you have a requirement, you can share it with me on my number.",
      "text_native": "ठीक आहे सर, एक काम करा, मी तुम्हाला जेव्हा असेल तर तुम्ही मला share करू शकता माझ्या नंबरवर."
    },
    {
      "ucid": "21112178583483311",
      "idx": 26,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 56.5,
      "text_en": "Fine, do one thing, share your number with me. If I have any inquiry then...",
      "text_native": "चालेल, एक काम करा, मला नंबर share करून द्या तुमचा. माझी काही असेल inquiry तर..."
    },
    {
      "ucid": "21112178583483311",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 58.0,
      "text_en": "How much is it monthly? One last question.",
      "text_native": "Monthly किती असतं? एक last question."
    },
    {
      "ucid": "21112178583483311",
      "idx": 28,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 106.5,
      "text_en": "Uh no, mostly what we do is, we stock it for the season. So as such monthly... no, it's a bit more than that. How it is, we stock for the season. So ours is not on a monthly basis. Because of that, when it's the peak season, we have already stocked it before that.",
      "text_native": "अ नाही mostly आम्ही काय करतो, आम्ही season साठी stock करत असतो त्याचा. So as such monthly... नाही, त्याहून थोडं जास्तच असतं. कसं आहे, आम्ही season साठी stock करत असतो. तर monthly basis वर नसतं आमचं. त्याच्यामुळे जेव्हा peak season असतो त्याच्या आधी आम्ही stock केलेला असतो आमचा."
    },
    {
      "ucid": "21112178583483311",
      "idx": 29,
      "speaker": "agent",
      "start_s": 61.0,
      "end_s": 61.8,
      "text_en": "Okay, season wise.",
      "text_native": "Okay, season wise."
    },
    {
      "ucid": "21112178583483311",
      "idx": 30,
      "speaker": "agent",
      "start_s": 106.8,
      "end_s": 107.5,
      "text_en": "Okay sir, okay.",
      "text_native": "ठीक आहे साहेब, ठीक आहे."
    },
    {
      "ucid": "21112178583483311",
      "idx": 31,
      "speaker": "agent",
      "start_s": 107.8,
      "end_s": 110.0,
      "text_en": "We... okay sir, you... we will start.",
      "text_native": "आम्ही... ठीक आहे साहेब, तुम्ही... करूया आम्ही start."
    },
    {
      "ucid": "21112178583483311",
      "idx": 32,
      "speaker": "customer",
      "start_s": 110.0,
      "end_s": 110.8,
      "text_en": "Fine, okay.",
      "text_native": "चालेल, ठीक आहे."
    },
    {
      "ucid": "21112178583483311",
      "idx": 33,
      "speaker": "agent",
      "start_s": 111.0,
      "end_s": 111.8,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178583483311",
      "idx": 34,
      "speaker": "customer",
      "start_s": 112.0,
      "end_s": 113.0,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178583483311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Greetings sir, I am Aditya Panke, calling you from JSW One.",
      "comment": "Agent greeted, introduced himself and JSW One, and used the company name, successfully re-engaging a known contact."
    },
    {
      "ucid": "21112178583483311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook, instead opening by referencing a past, unfulfilled requirement."
    },
    {
      "ucid": "21112178583483311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What is yours, I mean, are you the end user? ... How much is it monthly?",
      "comment": "Agent asked about manufacturing type, end use, and monthly tonnage, but did not ask about current suppliers, JSW share, or payment terms."
    },
    {
      "ucid": "21112178583483311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs after the discovery phase."
    },
    {
      "ucid": "21112178583483311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "you had given a requirement but no work has happened on it yet.",
      "comment": "Agent successfully qualified that there is no current requirement by referencing the previous one, which the customer then explained was on hold."
    },
    {
      "ucid": "21112178583483311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will share my number with you. Is this your WhatsApp number?",
      "comment": "Agent established a clear, committed next step for the customer to share future requirements via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}